All FileInvite Reviews
1-25 of 99 Reviews
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Rick
2 - 10 employees
Used less than 12 months
OVERALL RATING:
5
Reviewed October 2021
Huge time saver and error avoidance.
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
This saves me SO much time, and makes my job more enjoyable.
I don't know I used to do my job before FileInvite?! It has really changed the way I work, I have a lot more time to focus on important tasks, rather than chasing people for the right documents. Not to mention, whenever I've had an issue or I don't know how something works, the customer service team has been on hand to help. For your sake, seriously consider this software, it solves so many problems I didn't even know we had!!
PROSFileinvite does exactly what good software is meant to do. It makes life easier! I get the documents I need from my colleagues and their clients so quickly. If something isn't quite right, I reject it in file invite, and they usually send me the correct documents in a few hours. It also does all the file organising for me!
CONSMy only grievance is that I can't transfer an invite to a colleague. We worked around it when I went on leave, but it would be a great addition.
Vendor Response
Hi there, thank you for your kind review! Regarding your feedback, we've recently added this feature Transfer Invite. Checkout https://help.fileinvite.com/en/articles/5401626-transferring-ownership-of-an-invite for more info or contact our Customer Success team at support@fileinvite.com if you have any questions.
Replied February 2022
Lindsey
Accounting, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
A great, user friendly program
I liked how easy to use the interface was. My clients never had an issue maneuvering through the software. Even on a mobile device, it still looks great and is easy to navigate.
CONSThe software was great, but just not customized to my profession enough. And I know it isn't meant to be for accountants. I was looking for something that had specific features specifically for accounting that would simplify my processes. This was a great starter portal for me to use in my first year of running my business 100% virtually, but eventually, I had to upgrade to something more robust.
Vendor Response
Thanks for your review, Lindsey. We're glad you found the software so easy to use! Because we serve customers across so many industries (Finance, Legal, Academic, etc.), we'd love to hear your feedback specifically from the accounting perspective. If you would't mind sending us direct feedback, please message us via https://www.fileinvite.com/contact.
Replied August 2022
Alanna
Financial Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
Its great however it is a long winded path to get into drop box
I like how all uploaded info can go straight to our clients efile into their personalised file under drop box,
CONSNot liking the amount of clicks you need to go thr ough to get to the path in their efile under our drop box.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Great support for biz process
It helps to keep control over document requests.
PROSEasy to collect similar list of uploads from various customers. Great digital signing option.
CONSStatus {RETURNED} is confusing in case some invites were not correctly completed.
Vendor Response
Thanks for your feedback! Occasionally, clients click the 'I'm Finished' button before they are done, which marks the Invite as returned. In these instances, you can simply reopen the invite and reach out via in-app messaging to clarify what documents are still required. I hope this helps! Please reach out to us at support@fileinvite.com if there is something else going on, we'd be very happy to assist.
Replied February 2022
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed February 2022
Great Software
I love that its easy for my clients to use
CONSThat i can only do 25 requests a month and i need more than that in a given month sometimes.
Vendor Response
Thank you for your kind review! We put a lot of effort into making the experience as seamless as possible for yourself (the requestor) and your clients (who you are requesting information from). Please get in touch with our customer success team at support@fileinvite.com if you are running into requests limits frequently. There are different ways that we can structure your plan according to your business' needs.
Replied February 2022
Melanie
Consumer Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed January 2023
A good communication tool
Here at my business we use this app for file sharing. It makes a great communication tool, simple and fast.
CONSI don't have any cons for this app as of right now.
Vendor Response
Hi Melanie, Thanks so much for your lovely feedback! Glad to hear it's working so well for you. Would you be willing to join our customer research panel? Doing so allows you to share suggestions and feedback that can shape the future of our app (Most opportunities come with the opportunity for a voucher or $ as a token of our appreciation). If so, please just send me an email.
Replied February 2023
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Easy way to collect the documents without chasing the client
Easily collect documents and keep track over them without chasing them for documents
PROSGreat way to easily invite the client to upload documents and track them,frequent notification free from manual chasing them
CONSmany more additional features can added,timestamp,sent out share etc so as may features can be added
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2018
Great document collection tool - makes the process easy to collect documents.
Ease of use. Streamlines the document collection process. Speeds up the document collection process.
PROSEasy to implement. Customized branding for mid and higher grade applications. Works with several applications and easy API integration. Nice product for price. Good for single, team or corporate application.
CONSWhite Label in highest grade only. Needs ability to set workflows and timed actions. Needs an unlimited Invite option.
Arwa
Verified reviewer
Financial Services, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2020
Useful for accounting and tax firm owners
Its secure and fast to use. Its fairly simple from the user side and theres lots of tutorials for clients. The price point is great and I love that there is a free version also available.
PROSI love the ease and security of use. Its quick to send and receive documents from clients. I like that there is video tutorials available for clients who are not familiar with this sort of technology. Perfect for small tax firms and owners with independent service based businesses.
CONSWould be useful to add some simple formulas to the forms. Also, the delete function can be improved. It takes forever to delete unwanted documents.
Vendor Response
Thanks for the Feedback Arwa. We have some upgrades to forms on the way and have also updated file deleting with a bulk delete option.
Replied February 2020
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Enjoying this application.
I like this application and use it on the regular basis as part of conducting business.
PROSFacilitates collection of different documents very easy. Allows to collect different information, efile it and forward to the clients in an efficient manner. Like the automated reminders.
CONSWould be very helpful to have some additional features added, like a time stamp, for a example.
Santino
Education Management, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed May 2022
FileInvite Review
FileInvite is very easy to navigate with great features to communicate between clients and myself. A very secure platform that allows for us to upload confidential files without worrying. The automated follow ups are an excellent feature that save a lot of time and provides timely reminders. The ability to save files as PDF instead of pictures saves a lot of time.
CONSNo major issues have been experienced with FileInvite.
Vendor Response
Thank you for your review, Santino. We are glad that our automated follow-up and auto PDF-conversions are saving you time!
Replied May 2022
Morgan
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Great tool for Managing monthly marketing progam
Support Team has been great to deal with and I would definitely recommend it.
PROSWe have found it to be very easy to use. It has been well-received by the majority of our customers and it has helped us keep track of submissions from dozens of customers required for a monthly task.
CONSWould like to be able to use the automatic link to Dropbox but it is not compatible for Dropbox for business.
Vendor Response
Thanks for the great feedback Morgan, it's been great learning about how you specifically use FileInvite to improve your information request processes at your marketing agency. Thank you for taking the time to share your feedback. One of the teams has reached out regarding our Dropbox for Business integration.
Replied February 2022
Robert
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed January 2022
Mortgage Broking and File invite
it enable us to keep notes on all files as a Mortgage broker, which is essential
PROSEasy to use plenty of room for file notes
CONSNot anything Major really i find it quite easy t0 use
Vendor Response
We're glad you find it easy to use. We put a lot of effort into making our products smart and user-friendly, so we appreciate the kind words.
Replied February 2022
Pat
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2017
Clients love it we love it
One place for uploading all docs. one place to check. One place for clients to go and make notes. Auto COnverting to pDF;s also awesome
CONSDuplicating intro emails would be good - as in notes - we say similar stuff when sending out we have templates for the actual documents but can not copy/duplicate/drop in a note/intro as yet....
Vendor Response
Hey Pat, thanks for the awesome review and feedback, we take all comments on board and helps us make fileinvite even better for future releases.
Replied May 2017
Adam
Banking, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
FileInvite is Brilliant Software
Collecting documents is one of the most time consuming parts of our process, and clients are always confused and annoyed at it. FileInvite completely optimises this process and helps walk clients through the process.
PROSTime savings Clients love it Easy to use Easy to customise Optimises the most time consuming part of our business
CONSThe link to Cashdeck was delayed, but it is part of the software now
Gary
Financial Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2021
file invite
Very happy
PROSAbility to customise to my requirements and ease from use from clients point of view
CONSNot enough templates that is specific to my industry. I have to do my forms from scratch
Vendor Response
Hi Gary, thank you for your valuable feedback. Regarding custom forms, we do offer a paid customisations service to help you out here. If you're interested please reach us at support@fileinvite.com requesting customisation support. Our team will also reach out to you personally on this.
Replied February 2022
James
Financial Services, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE