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Files.com User Reviews
OVERALL RATING
Showing 1 - 5 of 13 reviews

Avash
Verified reviewer
Company size: 2-10 employees
Industry: Information Technology and Services
Time used: Less than 12 months
Review Source: Capterra
June 2021
Secure and Fast File Sharing
I am a satisfied user of Files.com. I wish it was a little cheap but for the features it offers - the price is justifiable. The speed of files upload/download is also great. I see no issues even when uploading 20 files at the same time. It is great!
Pros
As a freelance developer who works with other freelancers, Files.com is one of the best purchases I have made. About features - I like the ability to share files with a secure link with people who don't have a files.com account and then set an expiry time for the link - which is a basic feature but also very important. We can also set files to delete automatically after a defined period of time. Another feature I like most is that people can drop files anonymously. We can also create a temporary account for them. I think files.com has carefully researched the features that businesses may need and have planted the features. I am a satisfied customer.
Cons
I am from a country where USD $ is expensive so files.com is a little expensive for us. Other than that - I can't think of any cons.
JAZZMEN
Company size: 1 employee
Industry: Design
Review Source: Capterra
July 2021
File perfect
My overall experience it is a great program worth paying for.
Pros
I love that i can open any file that is sent to me without having to log into another program to read my emails.
Cons
Its nothing i least like. The program is dope and i already been sharing with my friends and family my experience.
Reasons for switching to Files.com
Cant open all message without downloading another app
James
Company size: 1,001-5,000 employees
Industry: Education Management
Time used: Less than 12 months
Review Source: Capterra
September 2018
decent FTP server interface
used Brick to set up file sharing between partner organisations, and it did the job. left me scratching my head a few times early on though!
Pros
easy to use, quick running and good use of notifications/alerts.
Cons
a bit fiddly to get used to at first. not very intuitive for me as a first time user.
Anonymous
Company size: 51-200 employees
Time used: More than 2 years
Review Source: Capterra
November 2017
Very fast file transfer site with very nice functions, as long as it fits your needs
Inexpensive file sharing with customers, for many of our users.
Pros
Extremely fast and reliable (although not as much with Microsoft Edge; but amazing with Google Chrome). Pricing is interesting as it is unlimited users. User management (centralized) and directory management is well done and easy. Option to delete files after a period of time helps managing it. And we really like that customers can drop files anonymously.
Cons
It used to allow a custom domain (using your domain name) for the basic plan but now it's only at the Corporate plan. They changed it for us after many years so it is a big deal in our case. But if you're willing to stick to their "brickftp.com" URL, the Basic pricing can't be beat! Also it does not allow you to send a link to share a directory with a customer like you would with ShareFile or Dropbox Business. You can send files to customers by sending links but unless you create user names and passwords for your users, you cannot share directories (at the time of this review anyway).

Response from Action Verb
Thanks much for sharing your feedback/review, as well as for the kind words. The feedback you describe in regards to link-based directory-sharing is helpful - we're always working to add features that are meaningful to our users. We'd love to hear any other feedback you have about how we can improve the BrickFTP experience for users like you. If you'd like to share more, or have any questions, please feel free to reach out directly to graham@actionverb.com to connect. Thanks again for using BrickFTP!
Replied November 2017
Brian
Company size: 11-50 employees
Industry: Information Technology and Services
Time used: More than 2 years
Review Source: Capterra
June 2019
FTP made simple and easily accessible
Pros
We love the ease of use. Being able to login via browser or FTP client, and being able to easily create a download link that can be sent to anyone. We primarily use it as a way to store files for our clients who host our software "on-prem", and when we do upgrades, we send them files for the upgrade, and it is very easy to do this way. We often also need to receive files and database backups from clients, so it is easy to setup a temporary account for them, and they can browse to brickftp, login, upload, and done. Much easier than setting up an FTP connection manually with each client.
Cons
We have had MINIMAL issues with this site/software and we have been using it since I joined the company 4 years ago, so probably 6+ years. I cannot think of any issues or bugs we have had. We do not use it extensively, it gets the job done that we need.