This software has allowed us to securely send large emails.It is easy to use and has a nice user friendly interface.

One thing that excites me the most about hightail is the security feature it has. With the tool one can protect the file from unwanted third party by having document password that are only accessible by the intended recipient. With the tool one is also able to track email from who, where and when the email was downloaded. Another thing that excites me is the ability to share large files. This is one of the key thing that made us purchase this tool. With it you are able to compress large document and send them easily. The other parties in the receiving end are also able to download it easily and fast.

I hate that the links shared expires very quickly. The support team is also not interactive.

1. Speed to Market – the ability to provide feedback and reviews within the Hightail platform, without downloading content brings final versions to frontline teams sooner and with greater quality than old review methods. 2. Ease of Use – from individual contributors, to SMEs, managers, directors and above, adoption has been easy, even when reviewers were not tech savvy, so approval requests don’t “bottleneck” when using the Hightail platform. 3. Accountability – tracking and managing comments and feedback in one secure location eliminates assumptions about design choices, and provides clear ownership between requestor and design team member. 4. Vendor Management – centralized, secure, controlled access between T-Mobile and vendors of creative content in collaboration with design teams makes managing vendor performance faster, easier, and more transparent. 5. Security and Speed – ensuring content review takes place in a shared, secure, and trackable space eliminates churn and delay caused by feedback being provided as attached docs or large files sent through various other means. 6. Error Reduction – secure and centralized spaces for feedback, reviews, and approvals in Hightail stops a patchwork of tools currently in use from causing errors related to file access and/or incorrect version management or tracking. 7. Increased Efficiency – removing several tools from the review and approval process with the use of Hightail reduces the number of actions required of design teams,

A mobile-ready solution that makes it easy for peers, partners, stakeholders, and vendors to see work product all in one place. This centralized approach ensures everyone is offering feedback on the correct version of an asset, and seeing peers comments, which reduces redundancy, making the process faster. Assigning feedback to team members as an action item is great, and ensures people can work focus on what matters, in a prioritized manner. Approval flows, both linear and non-linear make it easy to get the feedback needed in a timely manner.

Adding new team members to a space, based on the formatting of the introductory email is NOT ideal. The level of confusion for new users on 'where to start' or 'how to login' required additional emails and communication to ensure a smooth onboarding process. This level of effort wasn't extreme, but is the opposite of easy and has lead to some initial perception hurdles based caused by the way people feel about the solution, based on the poorly formatted and confusing 'welcome' email.

From my latest support ticket with Hightail: I am sad to report that uninstalling and reinstalling Hightail did not change the circumstances. I was not able to find the Hightail Desktop App for download. All I found was Hightail Express. If that is not the correct file, please tell me when I can find the link to download the app Hightail is recommending. My desktop Hightail folders are still incomplete and missing files. In addition, when I try to download multiple items from Hightail, I usually get one of two errors: 1. The download aborts with the following error code: {"code":500,"message":"There was an error processing your request. It has been logged (ID db8396e73d0bacc3)."} 2. The download completes and reports that nn files have been downloaded, but when I extract the zip file, only 1 or 2 files appear, not the full set of files selected for download. All the other problems remain. Hightail continues to make dozens of copies of individual files. Deleting duplicates on both Hightail and the desktop does not change this behavior. This is very frustrating, and it is keeping me from working efficiently. It is consuming my high-speed bandwidth allocation from my ISP, which then reduces my internet access from 4G to 3G speeds, further slowing down my work. The lack of phone support, the lack of a remote session to review the state of my machine, and the ineffectiveness of Hightail’s responses to date are quite disappointing. At this time I am getting little to no value from Hightail.

I use Hightail every week for delivering assets to clients. The storage side of Hightail is less appealing, in comparison to OneDrive, Dropbox or Google Drive. I would prefer to exclusively use Hightail for large file sending.

I really enjoy the simple and fast upload speeds for sending files, which seems to be much faster than other file sending services.

The file delivery limits make it challenging for sending video assets, which tend to be more than 25GB. Other services are just fine for sending a final deliverable, which are generally <1GB, but to pay a monthly service for file sending, I'd expect there to be an higher cap than 25GB for the Pro version.