IDrive vs BDRSuite
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.7 / 5
4.4 / 5
Customer Support
4.6 / 5
4.4 / 5
Functionality
4.5 / 5
4.4 / 5
Last Review Written
November 21, 2024
July 23, 2024
Pros/Cons
Pros
- I like that it is a reputable company with superb customer service, and that their product actually WORKS.
- The 24/7 customer support is responsive and helpful, always ready to assist with any issues. Overall, iDrive Cloud Backup is a reliable, efficient, and secure choice for all your data backup needs.
- Very happy with its reliability and, especially, the help that is available when I need it.
Cons
- The configuration interface, for both the client and the web administration, is confusing and limited. I found a bug in the macOS client that made my us of the system very difficult.
- Inability to manage local backups ( sync deletions) which can be done in cloud.
- Makes no sense at all that the client needs to copy the "back-up" you are running for the local disk, where it is installed, prior to sending it to the cloud.
Pros
- It is reliable, comes with a good web interface to get started and supports multiple platforms. The best part is the exceptional customer support that we get from the team on an ongoing basis.
- I am very happy, its generally reasonably easy to set up and highly reliable, the free version can help a great deal with small enterprises and for bigger businesses it is cost effective.
- BDRSuite came recommended by many and they have an impressive list of their customers on the website. They have been around awhile.
Cons
- The errors could be more informative in some instances. Having to google the error because searching their KB area doesn't show any results for the error is frustrating.
- It should be in the upgrade notes that this upgrade may need XYZ done in case of a failed upgrade.
- In the same way i can rebuild a Vm if fail for any reason, the possibility to start the macchine. Same if the entire host fail, and i need to rebuild in quick way the virtual infrascruture.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Advisor Recommendations & User Awards
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
