--- title: "ManageEngine Remote Access Plus Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ManageEngine Remote Access Plus. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ManageEngine Remote Access Plus is a good fit for you!" source_url: "https://www.softwareadvice.com/file-sharing/manageengine-remote-access-plus-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Remote Desktop Software](https://www.softwareadvice.com/help-desk/remote-desktop-comparison/) / [ManageEngine Remote Access Plus](https://www.softwareadvice.com/file-sharing/manageengine-remote-access-plus-profile/) / ManageEngine Remote Access Plus Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. 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[Overview](https://www.softwareadvice.com/file-sharing/manageengine-remote-access-plus-profile/) Reviews [Alternatives](https://www.softwareadvice.com/file-sharing/manageengine-remote-access-plus-profile/alternatives/) # ManageEngine Remote Access Plus User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 67 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.5/5 - Value for money: 4.6/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 46 reviews (69%) - 4 stars: 18 reviews (27%) - 3 stars: 3 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Having RAP on an on-premises server gives us greater control over users and an additional layer of security, It also allows us to perform various functions without having to access the user's endpoint, thus avoiding interrupting their work - better,Windows Remote Desktop (RDP), macOS Screen Sharing, Linux VNC/SSH,Technicians can fix problems on user machines without being physically present. - The software provides fast remote troubleshooting, monitoring, and system management from a single console. ### Most mentioned cons - had some Connection Issues, the application does not connect directly to the wanted client, the connection is throw the Server and need the server to have access to all vlans on the network. - Occasionally, for no discernible reason, an agent will fail to respond. - Also, the recording download is only manual and can't be scheduled. ## ManageEngine Remote Access Plus customer reviews Showing reviews 1-25 of 67 (page 1). ### Practical Remote Support Tool with Useful Troubleshooting Features - Overall rating: 4/5 - Reviewer: Shahid M. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: 1-3 years · monthly - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It looks like a practical option for IT teams that need centralized remote access and troubleshooting capabilities without investing in several separate tools. Its value will depend on how well it performs across your environment, particularly when supporting remote users and managing multiple endpoints. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like having remote desktop access, file transfer, and command-line tools available in one place. For routine IT support, this can make troubleshooting user machines much easier without needing to visit each system physically. #### Cons The connection experience and performance can depend on the network and the endpoint being accessed. The interface could also make frequently used options easier to find, especially when managing multiple systems. --- ### Good remote access tool for my needs - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: a free trial · weekly - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I manage a handful of computers as a sole proprietor, and overall, this tool effectively accomplishes the job when I need to remotely access a device for troubleshooting or remediation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The setup and ease of use of the platform were straightforward from an operational perspective. I used both the agent download file and could also direct an end user to the download link, and they could install the file. The remote access streamed without issue. I run a small shop and this was perfect for that need. #### Cons The UI is a bit too simplistic. I should be able to see all the endpoints managed from the first login, but it takes a few clicks to get where I need to go. --- ### Reliable and Easy-to-Use Remote Access Solution - Overall rating: 5/5 - Reviewer: Daniel M. - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been very positive. I have been using Remote Access Plus for about a month and it has made remote computer management and support much more convenient. The system is easy to deploy, remote connections are reliable, and the available management and automation tools help save time on repetitive tasks. I have not had to contact customer support frequently because the software has worked well so far. Considering the functionality offered, I think the product provides very good value for money. I am satisfied with my experience and plan to continue using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I have been using ManageEngine Remote Access Plus for about a month and so far I am very satisfied with it. The software is easy to use, the interface is clear, and setting up remote access to computers was straightforward. Remote connections are generally fast and stable, which makes everyday IT support much easier. I also like that the platform offers useful automation and management features in addition to standard remote access. It provides good value for money, especially when managing multiple computers from one place. #### Cons So far I have not experienced any major problems. Occasionally, establishing a remote connection can take a little longer than expected, but it has not been a significant issue in daily use. Some of the more advanced options require a little time to understand and configure properly, but the basic remote access functionality is very intuitive. --- ### RAP it is a Great system - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I have a lot to thank for this system. All the computers that I access, can I see a lot of things to help me and user instantanly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to use and helps my users. I have a lot of tools to do my job and help users with their issues. #### Cons I don't have any cons about RAP. I only have pros. It a very helper system and make my job and day easIt'sy. --- ### Remote Access Plus, Ease of Use. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Ottima esperienza ed è un tool che consiglierei a chi ha l'esigenza di gestire remotamente dei devices. Anche il Supporto è molto competente. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros La facilità dell'installazione e configurazione, la semplicità nell'installare automaticamente l'agent sui devices oltre ai tools che si possono usare durante la connessione remota. #### Cons Il dover installare manualmente gli agent sui devices in WAN ed. attualmente, l'impossibilità di gestire devices IOS. Per il resto non abbiamo ancora riscontrato particolari problemi. --- ### Remote Access Saving Times - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: 201-500 employees - Product usage: 1-3 years · monthly - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. ManageEngine Remote Access Plus is a solid, cost‑effective solution for day‑to‑day remote IT support and administration #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros it’s a solid, cost‑effective solution for centralized remote troubleshooting and system administration. #### Cons it may feel limited for teams needing highly polished UX, deep automation, or cross‑platform parity. --- ### Well priced and very functional Remote Control solution. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall good experience and a damn sight cheaper than many other competitors. ManageEngine are a long established and reputable company which shows in the quality of the product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Price and functionality are excellent value for money compared to competitors, it is exceptionally easy to use and roll out. Remote access, once connection is established is smooth and fully functional #### Cons Occasionally, for no discernible reason, an agent will fail to respond. Closing the browser and opening it again usually resolves this so maybe cookie handling? --- ### Good overall remote access tool for IT support - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Electrical/ Electronic Manufacturing - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. we use this tool for IT support and IT is a good system and easy to use. the only issue i have with it is that it is not direct connection. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Great Value for Money I've checked more than a few remote access on premises application and ManageEngine Remote Access Plus had the best Value for Money! Very Ease of Use, I've installed and configured every possible configuration and didn't have any issues. #### Cons had some Connection Issues, the application does not connect directly to the wanted client, the connection is throw the Server and need the server to have access to all vlans on the network. on slow connection the connection doesn't always work. --- ### Reliable remote administration tool for enterprise IT support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Newspapers - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, my experience with Remote Access Plus has been very positive. It is a powerful and practical tool for IT administrators who manage many computers in a corporate environment. The software provides fast remote troubleshooting, monitoring, and system management from a single console. Deployment and maintenance are simple, and the platform works reliably in a Windows domain infrastructure. It significantly reduces the time required to support users and maintain systems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Remote Access Plus is very reliable and easy to use for daily IT administration. The interface is clear and allows quick remote access to computers without complex configuration. I especially like the integrated tools such as remote desktop, file transfer, command prompt, and system manager, which help resolve issues without interrupting users. Deployment in a domain environment was straightforward, and the performance of remote sessions is stable even over slower network connections. #### Cons The web interface sometimes feels slightly outdated and some advanced settings are spread across different sections, which can take time to find. In addition, documentation for certain enterprise scenarios could be more detailed. However, these are relatively minor issues and do not affect the overall functionality. --- ### RDP-Manage Engine - Overall rating: 3/5 - Reviewer: mohamed f. - Industry: Automotive - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. better,Windows Remote Desktop (RDP), macOS Screen Sharing, Linux VNC/SSH,Technicians can fix problems on user machines without being physically present. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros its cost effective, asset management and Working from Anywhere: Access your office computer from home, a café, or while traveling. Accessing Specialized Software: Use high-powered or licensed software installed on a remote workstation. #### Cons slowness,Server Administration: Manage headless servers (like in data centers) from a single location. Collaboration & Training: Share your screen with a colleague or guide them through a process. --- ### Sr. Technical Specialist - Overall rating: 5/5 - Reviewed: October 2026 - Industry: Information Technology and Services - Company size: 11-50 employees ManageEngine Remote Access Plus is particularly beneficial for IT teams needing to provide fast and efficient support across multiple devices. Although the interface is somewhat cluttered, it remains a valuable tool for managing remote access effectively. Full review available after login on Software Advice --- ### Remote Access Plus the solution that makes IT support easier - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Networking - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered My experience implementing Remote Access has been the best since it is a tool with various options and easy to implement. The best thing is that it allows you to record all support sessions and it helps a lot as evidence. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and the number of available modules it has to be able to provide correct remote support. #### Cons What I liked least was that it doesn't have as many reports on the available machines. --- ### Infrastructure advisor - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Legal Services - Company size: 1001-5000 employees - Product usage: less than 1 year · daily - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered From the very beginning, the installation and setup process is highly intuitive. During the testing phase, we submitted numerous requests, which ManageEngine accepted and added to their development roadmap. Configuring role-based permissions is relatively simple, and using additional tools significantly streamlines the work of IT technicians. The support from ManageEngine is simply excellent. Installing agents on end-user devices is fairly straightforward. I would appreciate having more information in the logs, but even with the current setup, it is still very manageable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very easy to use. Support from ManageEngine. Helps and speeds up assistance for end users. #### Cons It happened that the link from the application to the manufacturer's website did not exist. The groups functioned slightly differently than I needed. --- ### Good - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Animation - Company size: 2-10 employees - Product usage: a free trial · weekly - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered We are a small team, Due to the covid pandemic all of sudden govt has announced lockdown, I tried different software but within 3 to 5 hours. I'm able to set up an 8 artist system with cloud sync. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros within 3 to 5 hours. I'm able to set up an 8 artist system with cloud sync. #### Cons Remote desktop is unable to connect few connections. --- ### Manage Engine Remote Access Plus - Great value for money - Overall rating: 5/5 - Reviewer: Marius B. - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered The remote access plus product has been the winning choice for the business #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is a fantastic cloud based remote access tool that is very good value for money. As many other Manage Engine products, the product excels at what it does, and it is quite comprehensive for the price paid. #### Cons So far, I would like to see this integrate with Service Desk Plus Cloud, which is not currently possible. --- ### Great product at affordable price - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Manage engine remote access plus is a great product and easy to use, the powerful tools like file manager, task manager, ability to start or stop services without remoting into machine is absolutely game changer for me, I would continue using this product as support is amazing even for free editions #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to install and powerful bundle of tools available from single console #### Cons no option for one time run exe like team viewer quick support --- ### ManageEngine hits a home run! - Overall rating: 5/5 - Reviewer: Tony H. - Industry: Education Management - Company size: 1001-5000 employees - Product usage: less than 1 year · daily - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered From the moment I began using Remote Access Plus, it was clear that ManageEngine designed the setup process with simplicity in mind. The initial configuration was intuitive, requiring only a few steps to get the server up and running. What stands out is how straightforward it was to deploy to client machines. Whether you’re pushing the installation across a small number of endpoints or an entire enterprise, the process is smooth and remarkably fast. Within minutes, Remote Access Plus was functioning on multiple machines, without any need for manual intervention or complex configuration. One of the platform’s most beneficial features is its granular control over user roles. Setting up permissions for various IT roles is a breeze. Administrators can easily assign specific permissions based on responsibilities, which ensures that technicians only have access to the tools they need, enhancing both security and productivity. The user interface is well-organized, which makes configuring these roles quick and efficient. Remote Access Plus offers a powerful suite of management tools that allows IT technicians to take full control of remote systems. From its dashboard, you can monitor system health, resolve issues, and execute maintenance tasks. The availability of a command line interface (CLI) within the platform is particularly useful for advanced troubleshooting, allowing technicians to execute commands on remote machines without needing to be physically present. For registry edits, the built-in Registry Editor lets you access and modify system configurations with ease, which saves significant time compared to manual methods. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of setup and deployment, configurability, the ability to create roles with different levels of access. The ability to chat, share files, screen record, restart, update the registry, install software, etc. Multi-monitor and OS support. #### Cons The setup UI is a little disorganized, but that's on the backend only. --- ### ManageEngine Remote Access Plus is worth it! - Overall rating: 5/5 - Reviewer: Michael B. - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: a free trial · daily - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Overall very pleased so far, I've used ManageEngine products at my place of work so was already familiar with it. I love that it works from the get go, I've tried other software for remote and they always seem to have glitches or so many hurdles to jump to make it work right. It was pretty much install approve and your done. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ability to easily manage your domain and computers in one spot online in the cloud via secure connection. Also, have already tried the IOS app on phone and worked perfect which i can't say about other remote assist apps. #### Cons This is more me not reading instructions but I didn't realize you had to approve new connections. So not really a con but it stopped me from seeing new computers till i approved. So actually a plus. One con at least to me is the moment you sign up for anything manageengine you get nonstop emails saying hey you haven't tried this yet. I do like the support but to me it feels more like spam in my inbox. Just let me test. --- ### Remote access Plus - 5 Stars Remote Support Program - Overall rating: 5/5 - Reviewer: Mohamed F. - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered As IT we are using it daily to support end users this is reduce the cost and time of going to branches. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros File Transfer, Mange the remote Easly, Chat useful advantages. #### Cons Easy use, Easy Deployment on end point PCs, Easy to make inventory to your IT devices. --- ### Remote access good for money but with acount integration issues with other manage engine products like patch management. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered The software is really good, sometimes it has some lag on the console, but it works fine, the ipad app is really good compared with other solutions in the market. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It provides real value for money, the other options are mote expensive and lack some really needed functionality like wake on lan. #### Cons The fact that at least from my perspective I was no able to review patch management along with Remote access, it created diferent install packages and only one was active. I needed to remove patch management and reinstall remote access to make it work. --- ### Remote Access Plus - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Food Production - Company size: 10000+ employees - Product usage: 1-3 years · daily - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered In general, it is a great tool for the IT support engineer #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The easy way to connect to give support to the users #### Cons It will be great to have more reports about the connections --- ### Ease your effort for remote access of sytems and Server - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Pharmaceuticals - Company size: 1001-5000 employees - Product usage: a free trial · weekly - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy and simple setup, and troubleshoot options for System engineers and support analyst. Works on different OS versions and with low bandwidth requirement. Auto-reconnect and smooth unattended access. remote share or screenshare options, with file transfer feature. Conducting POC as of now but really prominent tool for IT management and support. #### Cons No Cons identified as such, licensing model can be more flexible like A-la-carte. --- ### Review ManageEngine Remote Access Plus - Overall rating: 5/5 - Reviewer: Vikas 1. - Industry: Education Management - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered ManageEngine Remote Access Plus is user-friendly and offers an intuitive interface, making it easy to navigate and use. It also provides robust security features to protect sensitive data and ensure compliance with industry standards. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Improved productivity: IT professionals can remotely manage and monitor multiple computers and servers simultaneously, allowing them to be more productive and manage their time more effectively. #### Cons Compatibility issues: Remote access software may have compatibility issues with certain operating systems, hardware configurations, or network environments, which may limit its usability.User error: Remote access software requires users to have the appropriate technical knowledge and skills to operate it effectively, and user error can result in data loss or other issues. --- ### Great Management and Remote Support without breaking the budget for small business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros We enjoy the ease of use and access. Logging into the control panel is so easy and takes seconds. This allows us to quickly handle IT issues within seconds rather than minutes using other alternatives. #### Cons I don't have many cons to state. I believe that if I had a gripe about anything, it would be the lack of UI control. However, that would likely be more or less my own personal desire and not a needed feature. --- ### Lovely SOfftware - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Remote support feature is the best feature #### Cons Wake on lan i dont fine much usefull for me ---