--- title: "ManageEngine Remote Access Plus Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ManageEngine Remote Access Plus. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ManageEngine Remote Access Plus is a good fit for you!" source_url: "https://www.softwareadvice.com/file-sharing/manageengine-remote-access-plus-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Remote Desktop Software](https://www.softwareadvice.com/help-desk/remote-desktop-comparison/) / [ManageEngine Remote Access Plus](https://www.softwareadvice.com/file-sharing/manageengine-remote-access-plus-profile/) / ManageEngine Remote Access Plus Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. 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[Overview](https://www.softwareadvice.com/file-sharing/manageengine-remote-access-plus-profile/) Reviews [Alternatives](https://www.softwareadvice.com/file-sharing/manageengine-remote-access-plus-profile/alternatives/) # ManageEngine Remote Access Plus User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 65 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.5/5 - Value for money: 4.6/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 45 reviews (69%) - 4 stars: 17 reviews (26%) - 3 stars: 3 reviews (5%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Having RAP on an on-premises server gives us greater control over users and an additional layer of security, It also allows us to perform various functions without having to access the user's endpoint, thus avoiding interrupting their work - better,Windows Remote Desktop (RDP), macOS Screen Sharing, Linux VNC/SSH,Technicians can fix problems on user machines without being physically present. - The software provides fast remote troubleshooting, monitoring, and system management from a single console. ### Most mentioned cons - had some Connection Issues, the application does not connect directly to the wanted client, the connection is throw the Server and need the server to have access to all vlans on the network. - Occasionally, for no discernible reason, an agent will fail to respond. - Also, the recording download is only manual and can't be scheduled. ## ManageEngine Remote Access Plus customer reviews Showing reviews 1-25 of 65 (page 1). ### Remote Access Plus the solution that makes IT support easier - Overall rating: 5/5 - Reviewer: José Manuel D. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered My experience implementing Remote Access has been the best since it is a tool with various options and easy to implement. The best thing is that it allows you to record all support sessions and it helps a lot as evidence. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and the number of available modules it has to be able to provide correct remote support. #### Cons What I liked least was that it doesn't have as many reports on the available machines. --- ### Infrastructure advisor - Overall rating: 5/5 - Reviewer: Bedrich B. - Verified reviewer: Yes - Industry: Legal Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered From the very beginning, the installation and setup process is highly intuitive. During the testing phase, we submitted numerous requests, which ManageEngine accepted and added to their development roadmap. Configuring role-based permissions is relatively simple, and using additional tools significantly streamlines the work of IT technicians. The support from ManageEngine is simply excellent. Installing agents on end-user devices is fairly straightforward. I would appreciate having more information in the logs, but even with the current setup, it is still very manageable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very easy to use. Support from ManageEngine. Helps and speeds up assistance for end users. #### Cons It happened that the link from the application to the manufacturer's website did not exist. The groups functioned slightly differently than I needed. #### Reasons for switching to ManageEngine Remote Access Plus Pricing requirements from the previous service provider. --- ### Good - Overall rating: 3/5 - Reviewer: Balaji S. - Verified reviewer: Yes - Industry: Animation - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered We are a small team, Due to the covid pandemic all of sudden govt has announced lockdown, I tried different software but within 3 to 5 hours. I'm able to set up an 8 artist system with cloud sync. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros within 3 to 5 hours. I'm able to set up an 8 artist system with cloud sync. #### Cons Remote desktop is unable to connect few connections. --- ### Manage Engine Remote Access Plus - Great value for money - Overall rating: 5/5 - Reviewer: Marius B. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered The remote access plus product has been the winning choice for the business #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is a fantastic cloud based remote access tool that is very good value for money. As many other Manage Engine products, the product excels at what it does, and it is quite comprehensive for the price paid. #### Cons So far, I would like to see this integrate with Service Desk Plus Cloud, which is not currently possible. #### Reasons for choosing ManageEngine Remote Access Plus Very good value for money. It had all the features I required and have a lot of respect for Manage Engine and their customer feedback process. Great support provided by Manage Engine. Would be the perfect product, if it would integrate with Service Desk Plus Cloud, similarly to Zoho Assist. --- ### Great product at affordable price - Overall rating: 5/5 - Reviewer: raj s. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Manage engine remote access plus is a great product and easy to use, the powerful tools like file manager, task manager, ability to start or stop services without remoting into machine is absolutely game changer for me, I would continue using this product as support is amazing even for free editions #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to install and powerful bundle of tools available from single console #### Cons no option for one time run exe like team viewer quick support #### Reasons for choosing ManageEngine Remote Access Plus Price and ease of use, there are lots of steps to sign up for other product trials --- ### ManageEngine hits a home run! - Overall rating: 5/5 - Reviewer: Tony H. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered From the moment I began using Remote Access Plus, it was clear that ManageEngine designed the setup process with simplicity in mind. The initial configuration was intuitive, requiring only a few steps to get the server up and running. What stands out is how straightforward it was to deploy to client machines. Whether you’re pushing the installation across a small number of endpoints or an entire enterprise, the process is smooth and remarkably fast. Within minutes, Remote Access Plus was functioning on multiple machines, without any need for manual intervention or complex configuration. One of the platform’s most beneficial features is its granular control over user roles. Setting up permissions for various IT roles is a breeze. Administrators can easily assign specific permissions based on responsibilities, which ensures that technicians only have access to the tools they need, enhancing both security and productivity. The user interface is well-organized, which makes configuring these roles quick and efficient. Remote Access Plus offers a powerful suite of management tools that allows IT technicians to take full control of remote systems. From its dashboard, you can monitor system health, resolve issues, and execute maintenance tasks. The availability of a command line interface (CLI) within the platform is particularly useful for advanced troubleshooting, allowing technicians to execute commands on remote machines without needing to be physically present. For registry edits, the built-in Registry Editor lets you access and modify system configurations with ease, which saves significant time compared to manual methods. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of setup and deployment, configurability, the ability to create roles with different levels of access. The ability to chat, share files, screen record, restart, update the registry, install software, etc. Multi-monitor and OS support. #### Cons The setup UI is a little disorganized, but that's on the backend only. #### Reasons for choosing ManageEngine Remote Access Plus We use other products from this vendor and appreciate their support team as well as the ease of implementation and feature set. #### Reasons for switching to ManageEngine Remote Access Plus The vendor stopped updating the software. They also had minimal support for multi-monitors and didn't support things like chat, windows management tools, logging, etc. --- ### ManageEngine Remote Access Plus is worth it! - Overall rating: 5/5 - Reviewer: Michael B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Overall very pleased so far, I've used ManageEngine products at my place of work so was already familiar with it. I love that it works from the get go, I've tried other software for remote and they always seem to have glitches or so many hurdles to jump to make it work right. It was pretty much install approve and your done. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ability to easily manage your domain and computers in one spot online in the cloud via secure connection. Also, have already tried the IOS app on phone and worked perfect which i can't say about other remote assist apps. #### Cons This is more me not reading instructions but I didn't realize you had to approve new connections. So not really a con but it stopped me from seeing new computers till i approved. So actually a plus. One con at least to me is the moment you sign up for anything manageengine you get nonstop emails saying hey you haven't tried this yet. I do like the support but to me it feels more like spam in my inbox. Just let me test. #### Reasons for choosing ManageEngine Remote Access Plus For the features the price seems very reasonable, I've also already used other manageengine products and was already interested. --- ### Remote access Plus - 5 Stars Remote Support Program - Overall rating: 5/5 - Reviewer: Mohamed Fareed Fathy E. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered As IT we are using it daily to support end users this is reduce the cost and time of going to branches. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros File Transfer, Mange the remote Easly, Chat useful advantages. #### Cons Easy use, Easy Deployment on end point PCs, Easy to make inventory to your IT devices. #### Reasons for switching to ManageEngine Remote Access Plus cost effective & security of ManageEngine services --- ### Remote access good for money but with acount integration issues with other manage engine products like patch management. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered The software is really good, sometimes it has some lag on the console, but it works fine, the ipad app is really good compared with other solutions in the market. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It provides real value for money, the other options are mote expensive and lack some really needed functionality like wake on lan. #### Cons The fact that at least from my perspective I was no able to review patch management along with Remote access, it created diferent install packages and only one was active. I needed to remove patch management and reinstall remote access to make it work. #### Reasons for switching to ManageEngine Remote Access Plus web console and more administrative features --- ### Remote Access Saving Times - Overall rating: 5/5 - Reviewer: Jaya S. - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. ManageEngine Remote Access Plus is a solid, cost‑effective solution for day‑to‑day remote IT support and administration #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros it’s a solid, cost‑effective solution for centralized remote troubleshooting and system administration. #### Cons it may feel limited for teams needing highly polished UX, deep automation, or cross‑platform parity. --- ### Remote Access Plus - Overall rating: 5/5 - Reviewer: Roberto S. - Verified reviewer: Yes - Industry: Food Production - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered In general, it is a great tool for the IT support engineer #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The easy way to connect to give support to the users #### Cons It will be great to have more reports about the connections --- ### Ease your effort for remote access of sytems and Server - Overall rating: 5/5 - Reviewer: Prasant K. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 1001-5000 employees - Product usage: Used weekly for free trial - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy and simple setup, and troubleshoot options for System engineers and support analyst. Works on different OS versions and with low bandwidth requirement. Auto-reconnect and smooth unattended access. remote share or screenshare options, with file transfer feature. Conducting POC as of now but really prominent tool for IT management and support. #### Cons No Cons identified as such, licensing model can be more flexible like A-la-carte. --- ### Review ManageEngine Remote Access Plus - Overall rating: 5/5 - Reviewer: vikas s. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered ManageEngine Remote Access Plus is user-friendly and offers an intuitive interface, making it easy to navigate and use. It also provides robust security features to protect sensitive data and ensure compliance with industry standards. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Improved productivity: IT professionals can remotely manage and monitor multiple computers and servers simultaneously, allowing them to be more productive and manage their time more effectively. #### Cons Compatibility issues: Remote access software may have compatibility issues with certain operating systems, hardware configurations, or network environments, which may limit its usability.User error: Remote access software requires users to have the appropriate technical knowledge and skills to operate it effectively, and user error can result in data loss or other issues. --- ### Great Management and Remote Support without breaking the budget for small business - Overall rating: 5/5 - Reviewer: Nelson H. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros We enjoy the ease of use and access. Logging into the control panel is so easy and takes seconds. This allows us to quickly handle IT issues within seconds rather than minutes using other alternatives. #### Cons I don't have many cons to state. I believe that if I had a gripe about anything, it would be the lack of UI control. However, that would likely be more or less my own personal desire and not a needed feature. --- ### Lovely SOfftware - Overall rating: 5/5 - Reviewer: Vipul a. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Remote support feature is the best feature #### Cons Wake on lan i dont fine much usefull for me --- ### Gestion a distance pour nos clients - Overall rating: 4/5 - Reviewer: David V. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros la possibilité de prendre le contrôle a distance très facilement #### Cons je souhaiterai une meilleure compatibilité du Wake on Lan --- ### ManageEngine Accesso remoto Plus - Overall rating: 5/5 - Reviewer: Filippo M. - Verified reviewer: Yes - Industry: Publishing - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the fact that I can wake up PCs from the dashboard with a single click #### Cons for the moment nothing will be seen briefly --- ### Ideal for support - Overall rating: 4/5 - Reviewer: Leonardo P. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Always available, easy to use, branding, #### Cons Not working on Linux, Sometimes works weird when connecting more than one person --- ### so easy and cheap !! - Overall rating: 5/5 - Reviewer: barry c. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Literally used the free trial for 30min and then signed up for the pro subscription. its so easy to use beets the pants of teamviwer #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Been using this remote access plus for like 30min and love it its so cheap costs be around £7 to manage 15 of my clients computers #### Cons cant find any literally so easy to use straight away #### Reasons for switching to ManageEngine Remote Access Plus cost and features --- ### Good Product for the price - Overall rating: 4/5 - Reviewer: Mike L. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Speed to implementation with AD and intégration with Servicedesk Plus cloud #### Cons Nothing to expected with the solution realy easy to use #### Reasons for choosing ManageEngine Remote Access Plus I use with service desk plus cloud --- ### Great Value for Product - Overall rating: 5/5 - Reviewer: Alysha D. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered The application has dramatically improved our organization and IT support of tablet devices across our company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I was drawn to the product due to the trial and price and impressed by the extent of the features. #### Cons No negative feedback at this time. Enrollment and set up was straightforward. --- ### Perfect remote access software - Overall rating: 5/5 - Reviewer: Anna S. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used other for less than 6 months - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Perfect solution for troubleshooting any desktop computer remotely. #### Cons Interface is old fashion, could be a bettter ui/ux experience. --- ### Reliable and Easy-to-Use Remote Access Solution - Overall rating: 5/5 - Reviewer: Daniel M. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been very positive. I have been using Remote Access Plus for about a month and it has made remote computer management and support much more convenient. The system is easy to deploy, remote connections are reliable, and the available management and automation tools help save time on repetitive tasks. I have not had to contact customer support frequently because the software has worked well so far. Considering the functionality offered, I think the product provides very good value for money. I am satisfied with my experience and plan to continue using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I have been using ManageEngine Remote Access Plus for about a month and so far I am very satisfied with it. The software is easy to use, the interface is clear, and setting up remote access to computers was straightforward. Remote connections are generally fast and stable, which makes everyday IT support much easier. I also like that the platform offers useful automation and management features in addition to standard remote access. It provides good value for money, especially when managing multiple computers from one place. #### Cons So far I have not experienced any major problems. Occasionally, establishing a remote connection can take a little longer than expected, but it has not been a significant issue in daily use. Some of the more advanced options require a little time to understand and configure properly, but the basic remote access functionality is very intuitive. --- ### Well priced and very functional Remote Control solution. - Overall rating: 4/5 - Reviewer: Wayne H. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall good experience and a damn sight cheaper than many other competitors. ManageEngine are a long established and reputable company which shows in the quality of the product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Price and functionality are excellent value for money compared to competitors, it is exceptionally easy to use and roll out. Remote access, once connection is established is smooth and fully functional #### Cons Occasionally, for no discernible reason, an agent will fail to respond. Closing the browser and opening it again usually resolves this so maybe cookie handling? #### Reasons for switching to ManageEngine Remote Access Plus Price, Datto was costing more per month than RAP is for a year --- ### RAP it is a Great system - Overall rating: 5/5 - Reviewer: Rodrigo F. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I have a lot to thank for this system. All the computers that I access, can I see a lot of things to help me and user instantanly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to use and helps my users. I have a lot of tools to do my job and help users with their issues. #### Cons I don't have any cons about RAP. I only have pros. It a very helper system and make my job and day easIt'sy. ## More reviews [Next reviews](https://www.softwareadvice.com/file-sharing/manageengine-remote-access-plus-profile/reviews/?page=2) --- ManageEngine Remote Access Plus Reviews, Pros and Cons - 2026 Software Advice