About Medsender

Medsender is a HIPAA-compliant solution designed to help medical clinics, insurance companies and enterprises send or receive documents via fax, email and SMS channels. Medical clinics can request signatures, details, authorization and documents on patient forms via fax and streamline administrative operations through EHR integration and automation.

Businesses can utilize a one-click extension or developer API to facilitate an exchange of protected health information (PHI). Administrators can also use a provider integration to automatically receive additional data such as demographic information about patients.

Other features of Medsender include electronic signature, customizable cover sheet, search, security, unlimited cloud storage, encryption and mor...


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Supported Operating System(s):

15 Reviews of Medsender

Average User Ratings

Overall

4.87 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(13)

13

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 15 results

March 2021

Doede from Ka'u Wellness

Verified Reviewer

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2021

Great Product

We use Medsender as e-fax and document management right with our EHR, and use it daily.

Pros

Intuitive and simple. [SENSITIVE CONTENT HIDDEN] both have been great to work with, and are interested in making their product better and even more useable with logical features for my and other's business(es).

Cons

Few features missing, or could be improved upon, but the company is very willing to hear suggestions.

Reasons for Switching to Medsender

Integration with Kareo.

March 2021

Danielle from LifeWay Health

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Safe, Reliable, Easy

Medsender made our business run much smoother than we imagined. We were a new business having issues with our fax machine. This saved so much time and allowed all employees to access from anywhere. With a typical fax system you must physically be present to view the faxes. This allows easy viewing and patient safety being HIPPA compliant.

Pros

We love medsender in our practice because it is easy and reliable. We can access it anywhere so we never miss important documents.

Cons

There are no cons however we do sometimes miss the physical papers.

Reasons for Choosing Medsender

Medsender seemed to be the best fit for our practice.

March 2021

Kathleen from MyCatholicDoctor

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2021

HIPAA compliant faxing out of Kareo

We are now able to easily send HIPAA compliant faxes out of Kareo, especially for orders. Previously we had no method of doing this as Kareo does not allow electronic faxing of orders. Incoming faxes are also managed in a HIPAA compliant manner, but still require a significant effort by our administrative staff.

Pros

Medsender has allowed us to send HIPAA compliant faxes directly out of our Kareo electronica health record, especially for imaging and laboratory orders. This has been the primary benefit. Accepting faxes with results and adding them into Kareo is also easier than our prior system.

Cons

We had hoped that the software would help us reduce the burden of processing incoming faxes for our midsized medical group. It does reduce the burden, but not by much. Every fax still has to be reviewed by an administrative staff member and added to the chart. One of our primary limitations is not the fault of Medsender, it’s the fault of Kareo. Kareo does not permit each provider to have their own unique fax number on their orders. We are only allowed to use our main fax number for the whole organization. So in order for each provider to get their own faxes, they have to get a fax number through Medcenter and manually change the Kareo number on the order using Medsender. If carrier would allow each provider to have their own fax number we would not have this problem.

Reasons for Switching to Medsender

DocHub is not HIPAA compliant and does not integrate into Kareo.

March 2021

Daniel from Morgan Osteopathic Medicine

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

HIPAA Compliant Fax & Email at the lowest price you'll see

My biggest problem was how to send Superbills to clients in a HIPAA compliant way. This has helped be become completely paperless. This also replaced my other, very expensive, online fax service & Medsender is just as good at a fraction of the price.

Pros

Being able to send HIPAA compliant emails has now made my office entirely paperless!

Cons

I haven't had any real issues with this product. It's pretty simple to use & does what I need it to do.

Reasons for Choosing Medsender

Medsender was cheaper, had a better interface, integrated with the EMR, and you can send HIPAA compliant emails. It was a no-brainer.

Reasons for Switching to Medsender

Pricing mainly, and Updox doesn't do HIPAA compliant email either.

March 2021

KAREN from TETER ORTHOTICS & PROSTHETICS

Company Size: 51-200 employees

Industry: Medical Devices

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2021

Medsender fax solution

Faxes in and out have been pretty seamless. Less issues that our company we had previously purchased

Pros

We had used another efax program. We had many issues with quality of fax- sent and recieved. There was not any support, if you did call for help it was a very large hassle to get to a person and most of the time they didn't know what the issue was and left you hanging for an answer for days. Medsender custom support is very efficient, and quick to respond. We love that they are integrated with our EMR - this is a great benefit Medsender is continuing looking for ways that they can improve the program. I look forward to hearing what is new and am looking forward to some new updated they are working on in the very near future.

Cons

Not much of negatives. Probably just having the logout time shorter. It seems like we have to log into our session so many times a day, as it has a 30 minute time out. It would be great if it was extended a bit. Archive option on our sent files.

Reasons for Switching to Medsender

As stated above. To many connection problems. Poor support