Copilot

RATING:

4.9

(19)

About Copilot

Copilot is a technology platform that service businesses use to run and grow. Copilot’s product suite gives business an all-in-one solution for client communication, payments, file-sharing, contracts, help desks, forms, and more. Additionally, Copilot enables businesses to offer their clients a unified experience with a streamlined client portal. Today, hundreds of tech-enabled service businesses operating across technology, marketing, financial services, and other industries run on Copilot.

Copilot Pricing

CoPilot is offered across three pricing plans, outlined below. $49 per month $79 per month Large organizations: Contact CoPilot directly for pricing information

Starting price: 

$29.00 per month

Free trial: 

Available

Free version: 

Not Available

Copilot Dashboard
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Copilot Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for Copilot

1 - 5 of 19 Reviews

User Profile

Myles

Verified reviewer

Marketing and Advertising, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

Super friendly company, and easy to work with!

Before portal, I was using WIX to do everything, but it really isn't the best. I needed a marketing page and a separate account system. This way I can make it look simple for future clients on my marketing page, then be able to show my clients everything once they were interested.

PROS

The portal has made it super easy to navigate with clients that aren't the best with technology or have to rely on something like google drive to share files. For example, I just did some wedding photography and now I can add the Groom as a client and he can invite anyone who wants access to the photos. It was a way easier experience. And my clients have liked the experience as well.

CONS

Portal is definitely great for small companies like me, but I think they are on the way to being capable of supporting more features like a companion mobile application and more. So it will just take some time. Great overall experience.

Reasons for switching to Copilot

A lot easier to manage and communicate with clients.

Anonymous

2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

Best Customer Portal

The entire team over at Portal is absolutely incredible! Wonderful to work with and very helpful.

PROS

This portal software is the best one I can mind on the market. It is absolutely fantastic and beautifully created. Very fast and easy to use!

CONS

Some features that you are going to want require a higher tier of plan, but it isn't too much to bear with. Customer support is amazing!

Reason for choosing Copilot

It is designed better, better customer service response, and overall a cleaner product.

Reasons for switching to Copilot

I like supporting newer companies, rather than bigger companies when it comes to software.

Liz

Legal Services, 11-50 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Portal does make good portals.

PROS

I liked the overall use of Portal once I had a good understanding of it.

CONS

Establishing what exactly we needed was a bit difficult because it wasn't exactly what Portal is typically used for. I'm sure if what the user is going for is a more typical use of it, it would be a lot easier. I am also very tech savvy, so I picked it up quickly, but training others to use it was tricky.

User Profile

Shashi

Verified reviewer

Law Practice, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2021

Best Portal for Files, Billing and Communication with clients

Everything from starting a conversation in the messaging module to sharing files and finally billing customers is done in single place which really reduces the overhead in working with clients.

PROS

Portal provides a single place and keeps us connected with our clients. The messaging module is a great place to keep all our conversation organized. Portal lets us use our own branding and gives us a modern presence that is easy to use.

CONS

A nice to have would be an integration with PCLaw.

Reason for choosing Copilot

Portal provides the most features without requiring any technical expertise to setup and maintain.

User Profile

Nathan

Verified reviewer

Computer Software, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Modern client billing portal solution

We were looking for a solution that makes it easy for clients to pay us and that's exactly what we got. Clients can now pay us on our own website with credit card or ACH and everything, including the email notifications, are branded to our company. Some clients have even paid us directly from their mobile phones, which was inconceivable with the arcane software we were using before.

PROS

We have been extremely happy with Portal. At our company, we frequently invoice customers and in the past the experience of paying us was never as seamless as our product. With Portal, we were able to quickly set up a customized billing portal that captured our brand and made it easy for clients to pay us. We were also able to set this billing portal up on our own custom domain, which made the experience for our clients even better because it conveyed security. So far we have only enabled the Billing module, but one of the things our team is excited about is eventually trying out some of the other modules as well.

CONS

There is currently no option for clients to make partial payments so you have to create multiple invoices. The team has said they are working on this feature.