Serv-U FTP Server

RATING:

4.5

(17)

About Serv-U FTP Server

Serv-U File Transfer Protocol (FTP) Server is an on-premise collaboration solution by SolarWinds. The solution enables organizations to exchange files with trading partners. Key features include file management, user group creation and permissions management. Serv-U FTP offers a mobile device interface and web client to upload, view and download files. It also provides a drag-and-drop option to exchange files and create user groups. The solution allows users to send large files by using a built-in plug-in known as Web Client Pro. It also lets users send multiple files at once. Serv-U FTP enables organizations to define the number of maximum sessions on the server to avoid bandwidth throttling. It also helps with file transfer administration by enabling users to monito...

Serv-U FTP Server Pricing

Pricing is per server, tiered structure.

Starting price: 

$576.00 one time

Free trial: 

Available

Free version: 

Not Available

Serv-U FTP Server photos
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Serv-U FTP Server Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4

Most Helpful Reviews for Serv-U FTP Server

1 - 5 of 17 Reviews

User Profile

Kurt

Verified reviewer

Hospital & Health Care, 10,000+ employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2019

A great, full featured FTP/SFTP platform

Solid offering from Solarwinds!

PROS

Very robust platform with all the expected bells and whistles of a FTP server. Easy setup providing a number of different setup options (DMZ, Proxy, etc). Intuitive management console.

CONS

Honestly, since we've implemented a few months ago we have yet to run into anything we don't like.

Kurt

Civil Engineering, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed February 2022

Easy option for FTP access to anyone

Serv-U FTP gave us a quick way to share large, important documents with our clients. Ease of configuration and use a bonus!

PROS

The ease of use for my users was the best thing about this software. Once they are trained up, they could upload files and give outside users the correct permissions. The other thing I really enjoyed was the ease in which logs were configured to be emailed to us (with terms of service).

CONS

Upgrading, although easy, was always a bit time consuming. As little as it needed done, I always had to look up exactly how to do it before I tried.

Reason for choosing Serv-U FTP Server

A browser based interface swayed us toward Serv-U over FileZilla.

Greg

Hospital & Health Care, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed December 2017

They have the worst support i've ever experienced in my 15 years of IT.

None

PROS

Serv-U FTP is an after thought for SolarWinds if you call there support it in the other category in there list of products and its displayed in the support that they provide. They will submit your support tickets to there development team then you'll never get an update I have a critical support case that has been open for six months with no responds. I reached out to them 3 times a week no updates. Due to the lack of responds we had to migrate to GoAnyWhere MFT. Please know that im not ranting but im so frustrated with Serv-U FTP support or lack there of.

CONS

Please don't wast your time with Serv-U FTP, to get support from them i had to reach out to product management via linkedin because the normal path for support was not providing me with any answers. six months we had a ticket open with no answers, six months. If anyone from serv-u would like to discuss please reach-out to me

Vendor Response

Hello Mr. Philips, We appreciate you taking the time to share your opinion. We¿re sorry to hear about your experience in reaching our support team. We serve thousands of customers and we always strive to create the best possible experience for our community of IT professionals. Our Product Management Team is reviewing your case and will reach out to you shortly. You are also more than welcome to contact us via: https://support.solarwinds.com/Success_Center Sincerely, SolarWinds

Replied January 2018

Anonymous

501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2017

Excellent FTP/SFTP/HTTPS file transfer server software that is Enterprise ready.

Excellent Enterprise-Ready File Transfer Server software. If you keep up with the new releases; you should be able to minimize any major security threats.

PROS

We really like the multiprotocol support including SFTP w/ SSH Key and/or Password Authentication, FTP (if you're stuck in the past) and HTTP/HTTPS is good for those users that can't figure out how to run a File Transfer Client on their machine. We utilize the database backend functionality to store our user authentication so multiple servers can share it. I've used Serv-U for > 15 years. It's my favorite Solarwinds product purchase; though we bought it from RhinoSoft back in the day.

CONS

Long ago, they didn't have a good automated user creation system for the database backend. We brewed our own solution using some guidelines they mentioned. I haven't looked to see if that has improved over the last 12 years or so. I'd also like to see a tool that can find individual or groups of full session logs related to a search string (user, or filename/directory). I brewed my own version of that as well. Perhaps they have something. The Solarwinds support site/community is tough to navigate; so it's hard to know what accompanying tools are available.

Anonymous

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2017

Serv-U FTP allows us to host our FTP server with basic features that satisfies our requirements.

For a low-volume user, I get all the features I need without a big price tag! With Serv-U FTP, I can host my own FTP server for my frequent clients, and receive large image files from my them, eliminating a few steps that frustrate me when users send images via DropBox or We Transfer.

PROS

It is easy to set up user accounts, and allow users to access only the folders that I specify. I also appreciate the icon in the task bar that changes its look to indicate when users are connected, and when files are being uploaded or downloaded -- a very helpful indicator that is always visible on screen, avoiding the need to open the management console. That's a time saver! Note: I received compensation for my honest review. All thoughts and opinions expressed herein are my own and not influenced by the developing company and/or its affiliates in any way.

CONS

Support for this version of Serv-U is technically available only through email. However, the support team has called me back several times to work through some issues that needed extra attention -- much appreciated!!!