ShareFile

RATING:

4.5

(397)

About ShareFile

ShareFile is a cloud-based file sharing and content collaboration solution for businesses of all sizes. Key features include virtual data rooms, client portal and on-premise storage options. Securely send, share, get feedback, approvals and even e-signatures on any file, fast. Business-class file sharing meets real-time collaboration to accelerate productivity with automated workflows you customize and control. Give real-time feedback, request approvals, co-edit—even get legally binding e-signatures seamlessly—on any device. Plus, with real-time tracking, you always know exactly where things stand. Using SSAE 16 Type II certified data centers, all your indispensable company data is stored in proven and trusted cloud infrastructure, standards used by leading e-commerc...

ShareFile Pricing

ShareFile pricing starts at $10/month with multiple plans, outlined below. Free trials are available for all plans. - Standard Plan: $33/month (billed monthly) or $30/month (billed annually) with access for 3 employees. Additional employees are $11/user/month. - Advanced Plan: $52.80/month (billed monthly) or $48 month (billed annually) with access for 3 employees. Additional employees are $17.60/user/month. - Premium Plan: $82.50/month (billed monthly) or $75/month (billed annually) with access for 3 employees. Additional employees are $27.50/user/month. - Virtual Data Room: $375/month (billed monthly) or $338/month (billed annually) with access for 5 employees. Please contact ShareFile for additional users or storage.

Starting price: 

$82.50 per month

Free trial: 

Available

Free version: 

Not Available

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ShareFile Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4.5

Most Helpful Reviews for ShareFile

1 - 5 of 391 Reviews

Kevin

Law Practice, 51 - 200 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed June 2021

Great if you need HIPAA compliant sharing

User Profile

Antonio

Verified reviewer

Automotive, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2023

Excellent platform to store and share documents securely.

Sharefile understands the issue of sharing records, putting away archives (carefully) and being able to share reports with others safely. I can transfer reports and clients can get to anytime they require, it is exceptionally productive for sending and getting gigantic records securely and rapidly. Centrally oversee this benefit with the capacity to get to administrations from different gadgets and stages. This benefit has facilitated the issue of sharing data safely with accomplices and specialists.

PROS

Sharefile has numerous instruments that make the computer program simple to utilize, apps to utilize on desktop or versatile, join records safely or over certain measure limits, integrative with other program like RightSignature. The item is accessible with the choice of cloud-based and on-premises, it is very simple to introduce and arrange, permits sending or asking huge records with others. It has software/plugin for Viewpoint, portable gadgets, etc. You'll be able too adjust substance, the record exchange is very quick, it permits you to customize the appearance of the app to a few degree.

CONS

The computer program has a few disadvantages, authorization settings for organizers are not simple to oversee for all clients who have admin rights, notice settings for transfers can be effortlessly misplaced and capturing/resetting them awkward, and self-service charging was a bit of a challenge (was on auto pay, when changing memberships that got changed and couldn't be reached by back at Citrix after clearing out messages). Tall accessibility setup for Citrix ShareFile may be a issue, at slightest we managed with it. I wish there was a more loose alternative to customize the appearance of the item interface from the point of view of the conclusion client.

Steve

Information Technology and Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed August 2023

The convenience of cloud storage with ShareFile is unmatched

ShareFile has proven to be very efficient, has a one-of-a-kind cloud-based management system, and falls into the category of a deep and excellent collaboration service. Both our document management efficiency and performance have increased through centralizing and organizing data, improving collaboration, prioritizing security, and providing mobility in the workplace. Some divisions benefit greatly from it, as it fosters the productive intersection of files. It has proven to be an excellent tool for storing and exchanging documents on a regular basis, so I strongly advise its use. Too much, in fact; I think companies that rely heavily on files would greatly benefit from implementing ShareFile.

PROS

Thanks to ShareFile, I can keep a lot of information spread across reliable documents and maintain a bird's-eye view of very comprehensive document management initiatives. Its compatibility with iOS and Android has made it possible for us to view and share files from any mobile device at any time. Because of how well its servers work, it is continually updated.

CONS

Sometimes there are issues with the software while it is running, and other times there is no clear pattern of fluidity established beforehand.

James

Accounting, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed November 2023

Offshore Customer Service for US Customers is HORRIBLE

It was not a good expensive. It was expensive, customer service was horrible, and I was never able to get any information on adding eSignature functionality to my account.

PROS

ShareFile was somewhat easy for my clients to understand and use, so there wasn't much of a learning curve.

CONS

Customer service is nonexistent, for all intents and purposes. You're directed to their Help & Support website, which does not usually have the information useful to resolve issues that I ran into, so the next option is a Chat functionality. The Chat is operated by representatives outside of the USA, and replies are canned responses. I just wasted more than 40 minutes cancelling the service, for the second time. I canceled it the first time in June, and was assigned a case number, and sent a confirmation. But then today, my credit card was billed for another annual subscription fee, so I had to follow up, and it has been an excruciatingly painful experience. Also, there is no e-signature functionality built in to ShareFile, so it's useless for tax compliance document management. There is apparently an add-in for RightSignature, but I could never get any information, and only heard through other accountant groups that it is very expensive. ShareFile is expensive enough on its own, so it wasn't worth it to continue, since there are accounant specific applications out there that do a much better job.

Darren

Consumer Services, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed April 2024

Excellent for sensitive data sharing

PROS

Honestly the whole software is easy to use. Importing a file takes less than a minute and I have a link generated to be able to send to specific users or to a broader audience in case the client wants to share on a larger scale. Gives our company confidence that sensitive data is being protected more than sending an attachment via email

CONS

Minimal thing, but you can't generate a link to share a file if that file is still open on your computer.