I really enjoyed almost every feature provided by SmartFile, including the easy to use interface that can be customized to emulate brand look and feel and the ability to create a hub for my clients to use.

The only piece that I didn't appreciate was the price. My business is fairly small so the costs can quickly add up but I know SmartFile is the best solution for my business and clients and that is whay matters most.

Cost efficient, easy to deploy and use with our customers, fast

Mostly a few UI/UX implementations regarding managing users, groups, shares. Some small attention on this front could yield goodness.

We eventually ended up abandoning the product due to other options in the file sharing space providing the needed features and storage requirements. At the time we stopped using the product many of the features were advertised but "coming soon" I do not know if this was the case but the cost of the solution overall with the limited capabilities was an issue that required us to look into other companies for our needs.

The interface for user management was easy to use and adding external clients was very simple.

There is a lack of features for the on-premise version. Some of the features that were advertised and sold to us as being available were not on the on-premise version and at the time of our use of this product there was no ETA in bringing those integrations in.

This is a great out of the box solution. It was fairly easy to set up. Nothing difficult to administer. Overall, this is exactly what we needed and I'm very glad we use SmartFile.

There are so many little things that are easy fixes that would make the experience much more pleasant. I don't have a problem uploading files (i use it nearly every day) but a lot of the people on our team that use SmartFile struggle with certain things. Little things like having to click upload and then dragging and dropping in the the drop zone (that doesn't highlight when you drag a file over it) and then submit. People understand a file system. I would suggest imitating more of the features of a file system, at least for drag and drop. Sorting files takes several steps. It would be nice it this was faster. Uploading and downloading can be painfully slow at times. And no, its not our internet. Its you. We have a dedicated 1Gb download and upload line. Uploading and downloading from other servers are consistently faster. We upload to S3 every day and its always ten times faster. When we are transferring small files this isn't an issue. When we transfer a huge files. It becomes an issue. I really like the activities feed. Its very helpful for reviewing activity on our account. The activity feed works great some times but fails to load at other time or is incredibly slow. Make this just work. Along the same lines, the notifications are extremely helpful but delayed too long. I have a lot of team members who ask me to switch to dropbox. They have various reasons, not all legitimate, but some are. Look at their UI. Look at what they are doing. Its really easy to use.

The business problem that SmartFile solves is allowing lots of file storage which I use for daily backups of mission critical files.

First and foremost, I like the fact that this service exists. I needed a place to backup files via ftp, and there are few places that allow for using ftp and allow this much file storage. There are a lot of features offered that I was not looking for, but they sure do come in handy. It is nice to have a web based interface and to be able to quickly generate and share a link with an expiration date.

We have had some issues with a false message saying we reached our limit. I have been working with tech support, and they are assisting with the issue. Tech support responds quickly, and I really do appreciate that.