

SmartFile Software
FrontRunners
About SmartFile
SmartFile Pricing
Business: $50/ month or $500/year for 1TB storage. Additional users $10 Business Plus: $150/ month or $1500.year for unlimited storage. Additional users $15 Business Unlimited: Contact SmartFile for pricing information for unlimited storage and unlimited users
Starting price:
$50.00 per month
Free trial:
Available
Free version:
Not Available
1 / 5





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SmartFile centralized file management
SmartFile User Reviews
OVERALL RATING
Showing 1 - 5 of 55 reviews

Jesse Paul
Verified reviewer
Company size: 2-10 employees
Industry: Marketing and Advertising
Time used: Less than 2 years
Review Source: Capterra
February 2019
Quality FTP for your Business
Pros
I really enjoyed almost every feature provided by SmartFile, including the easy to use interface that can be customized to emulate brand look and feel and the ability to create a hub for my clients to use.
Cons
The only piece that I didn't appreciate was the price. My business is fairly small so the costs can quickly add up but I know SmartFile is the best solution for my business and clients and that is whay matters most.
David
Company size: 11-50 employees
Industry: E-Learning
Time used: Less than 12 months
Review Source: Capterra
September 2020
Willo Review
Pros
Cost efficient, easy to deploy and use with our customers, fast
Cons
Mostly a few UI/UX implementations regarding managing users, groups, shares. Some small attention on this front could yield goodness.
Reasons for switching to SmartFile
Cost, manageability by non-technical team members, ease of managing access with our customers, operational scalability.
Justin
Company size: 51-200 employees
Industry: Financial Services
Time used: Less than 12 months
Review Source: Capterra
February 2019
Has potential but need some flushing out of features
We eventually ended up abandoning the product due to other options in the file sharing space providing the needed features and storage requirements. At the time we stopped using the product many of the features were advertised but "coming soon" I do not know if this was the case but the cost of the solution overall with the limited capabilities was an issue that required us to look into other companies for our needs.
Pros
The interface for user management was easy to use and adding external clients was very simple.
Cons
There is a lack of features for the on-premise version. Some of the features that were advertised and sold to us as being available were not on the on-premise version and at the time of our use of this product there was no ETA in bringing those integrations in.
Scott
Company size: 2-10 employees
Industry: Electrical/Electronic Manufacturing
Time used: Less than 6 months
Review Source: Capterra
September 2020
Does what it says it does
Pros
I like that it allows the use of filezilla
Cons
Seems to hang up if your upstream is not very good
Reasons for choosing SmartFile
Contacted by those customer support and they gave me a coupon
Zach
Company size: 2-10 employees
Industry: Publishing
Time used: More than 2 years
Review Source: Capterra
January 2019
Overall really good but room for improvement
Pros
This is a great out of the box solution. It was fairly easy to set up. Nothing difficult to administer. Overall, this is exactly what we needed and I'm very glad we use SmartFile.
Cons
There are so many little things that are easy fixes that would make the experience much more pleasant. I don't have a problem uploading files (i use it nearly every day) but a lot of the people on our team that use SmartFile struggle with certain things. Little things like having to click upload and then dragging and dropping in the the drop zone (that doesn't highlight when you drag a file over it) and then submit. People understand a file system. I would suggest imitating more of the features of a file system, at least for drag and drop. Sorting files takes several steps. It would be nice it this was faster. Uploading and downloading can be painfully slow at times. And no, its not our internet. Its you. We have a dedicated 1Gb download and upload line. Uploading and downloading from other servers are consistently faster. We upload to S3 every day and its always ten times faster. When we are transferring small files this isn't an issue. When we transfer a huge files. It becomes an issue. I really like the activities feed. Its very helpful for reviewing activity on our account. The activity feed works great some times but fails to load at other time or is incredibly slow. Make this just work. Along the same lines, the notifications are extremely helpful but delayed too long. I have a lot of team members who ask me to switch to dropbox. They have various reasons, not all legitimate, but some are. Look at their UI. Look at what they are doing. Its really easy to use.