About SmartFile

SmartFile is a cloud-based and on-premise file management software that helps businesses manage file sharing and data transfer operations. Organizations can send, receive and manage files via desktop, browsers or FTP clients. The system automatically tracks and records user activities to ensure compliance with GDPR and other regulatory standards.

SmartFile lets managers provide role-based access to employees, define download limit and set an expiration date to ensure secure access to data. It offers a host of features such as email alerts, file versioning and locking, single sign-on (SSO), restricted file transfer, folder sharing, and more. Additionally, customizable branding capabilities allow enterprises to design a personalized portal with a custom logo an...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 8, Windows 10

55 Reviews of SmartFile

Average User Ratings

Overall

4.31 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(30)

30

4 stars

(20)

20

3 stars

(1)

1

2 stars

(0)

0

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 55 results

February 2019

Jesse Paul from FreshSpoke

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2019

Quality FTP for your Business

Pros

I really enjoyed almost every feature provided by SmartFile, including the easy to use interface that can be customized to emulate brand look and feel and the ability to create a hub for my clients to use.

Cons

The only piece that I didn't appreciate was the price. My business is fairly small so the costs can quickly add up but I know SmartFile is the best solution for my business and clients and that is whay matters most.

September 2020

David from Willo Labs

Company Size: 11-50 employees

Industry: E-Learning

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2020

Willo Review

Pros

Cost efficient, easy to deploy and use with our customers, fast

Cons

Mostly a few UI/UX implementations regarding managing users, groups, shares. Some small attention on this front could yield goodness.

Reasons for Switching to SmartFile

Cost, manageability by non-technical team members, ease of managing access with our customers, operational scalability.

February 2019

Justin from Alliance Collection Agencies

Company Size: 51-200 employees

Industry: Financial Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Functionality

3.0

February 2019

Has potential but need some flushing out of features

We eventually ended up abandoning the product due to other options in the file sharing space providing the needed features and storage requirements. At the time we stopped using the product many of the features were advertised but "coming soon" I do not know if this was the case but the cost of the solution overall with the limited capabilities was an issue that required us to look into other companies for our needs.

Pros

The interface for user management was easy to use and adding external clients was very simple.

Cons

There is a lack of features for the on-premise version. Some of the features that were advertised and sold to us as being available were not on the on-premise version and at the time of our use of this product there was no ETA in bringing those integrations in.

September 2020

Scott from ThePodocasts

Company Size: 2-10 employees

Industry: Electrical/Electronic Manufacturing

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2020

Does what it says it does

Pros

I like that it allows the use of filezilla

Cons

Seems to hang up if your upstream is not very good

Reasons for Choosing SmartFile

Contacted by those customer support and they gave me a coupon

January 2019

Zach from SDC Publications

Company Size: 2-10 employees

Industry: Publishing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2019

Overall really good but room for improvement

Pros

This is a great out of the box solution. It was fairly easy to set up. Nothing difficult to administer. Overall, this is exactly what we needed and I'm very glad we use SmartFile.

Cons

There are so many little things that are easy fixes that would make the experience much more pleasant. I don't have a problem uploading files (i use it nearly every day) but a lot of the people on our team that use SmartFile struggle with certain things. Little things like having to click upload and then dragging and dropping in the the drop zone (that doesn't highlight when you drag a file over it) and then submit. People understand a file system. I would suggest imitating more of the features of a file system, at least for drag and drop. Sorting files takes several steps. It would be nice it this was faster. Uploading and downloading can be painfully slow at times. And no, its not our internet. Its you. We have a dedicated 1Gb download and upload line. Uploading and downloading from other servers are consistently faster. We upload to S3 every day and its always ten times faster. When we are transferring small files this isn't an issue. When we transfer a huge files. It becomes an issue. I really like the activities feed. Its very helpful for reviewing activity on our account. The activity feed works great some times but fails to load at other time or is incredibly slow. Make this just work. Along the same lines, the notifications are extremely helpful but delayed too long. I have a lot of team members who ask me to switch to dropbox. They have various reasons, not all legitimate, but some are. Look at their UI. Look at what they are doing. Its really easy to use.