Spike

RATING:

4.7

(44)

About Spike

Spike is a modern email and messaging solution designed to help people and businesses communicate across multiple departments and locations via email, chat and notes on a unified inbox. The platform enables organizations to create, edit and share dynamic notes and receive notifications for modifications, feedback and other updates. Spike includes task management functionality, which allows administrators to define and assign tasks and track status in real-time to ensure timely completion of projects. It offers a host of features such as message history, voice meetings, video conferencing, data encryption and more. Additionally, teams can add comments, view to-do lists, monitor updates and interact with stakeholders via a centralized inbox. Spike supports integration w...

Spike Pricing

Spike is free for any 2 email addresses. Connect your accounts and get a unified inbox, unlimited notes and tasks, unlimited group chat, 1:1 video calls- on all devices: ios, android, mac, pc and web! Spike Pro offers professionals and small teams up to 3 email addresses on Spike for $5 a month. Students and educators get Spike Pro for **free**! The Spike Guarantee: sell a service, NOT your data. Spike doesn’t show ads, sell or monetize on your data in any way. 

Starting price: 

$5.00 per month

Free trial: 

Available

Free version: 

Available

Spike conversational emails
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Spike Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Spike

1 - 5 of 44 Reviews

User Profile

Adir

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

An awesome email client

Overall - a great app and reasonably priced. Highly recommended.

PROS

The way Spike sorts emails is genius. It turned my inbox into a chat-like experience, where emails are grouped by people and not threads/topics - so it actually feels like I'm using a IM and not an outdated email client.

CONS

Some of the more advanced features still need some work. I'd love to see tagging in notes (so collaboration would be smoother), or the option to add a call link into an invite directly (like in Google Calendar).

Reason for choosing Spike

Pricing + collaborative features.

Reasons for switching to Spike

Spike just made Gmail obsolete for me. I get most of the features in one app without the need to switch to other apps in G-suite.

Vendor Response

We're glad you're enjoying Spike's powerful inbox and conversational email client, Adir. Collaborative Notes are displayed on the right side of the note if you click on the little bubble on the upper part, providing you the name of the user, the time, and what was added by it, hope this is what you are referring to. If you ever need assistance, we're here: chat@spikenow.com

Replied May 2023

Michael

Professional Training & Coaching, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

eMail made modern, simple and transparent

It's a bit of a change of approach, coming from more classical email services, but I'm finding myself drawn more and more to this app, and it has effectively supplanted my use of all other mail clients. I find the message-centred (i.e. like a chat thread) approach enlightening and very efficient. The learning curve has been very shallow (i.e. I've learned a lot / feel comfortable using Spike in a short time) and I'm really enjoying using the App!

PROS

+ The ease of use - everything is in one place, and it's easy to concentrate on the information in the messages, rather than filtering through quoted text or long emails that duplicate something already on my computer. + The modern approach - as much as business is still formal, and we value salutations and signatures, they distract from the message we are sending, and email is being supplanted by chats/blogs/... And Spike embraces this trend without losing the formality (it's just hidden) + The semi-automatic email account setup - Spike recognised (in most cases) what kind of email account I had (Gmail, or Exchange, or IMAP) and pre-filled parts of the server data (or eliminated me having to enter it at all) which made setting up accounts a breeze. + The incredibly fast customer service - The CS team is really fast (and personable, and friendly and helpful) when I have an issue. And I feel super well-taken-care-of. Not a given in today's fast moving automated world.

CONS

There are still a few growing pains, and some features are not fully implemented yet. Some things that aren't working perfectly are the calendar integration, .ics files/invitations, and sometimes Spike won't recognise the email/name I'm typing in to give me reasonable proposals.... But these are minor details in the great scheme of things, and given the age of the app, there are truly very few bugs or glitches!

Reason for choosing Spike

This was a transition based on a new option being available, and stood in comparison to the system I was currently using.

Reasons for switching to Spike

Transparency / visibility leading to ease of use Rapid Customer Service response time Ease of transition Novel approach (topic/people focus, simplified front e

Vendor Response

Thank you so much for your encouraging star ratings, Michael! Currently, RSVPs can only be answered through the desktop version, but we've upvoted this to be considered by our dev team in future updates. If we can ever help with any technical issues, feel free to message us at chat@spikenow.com

Replied May 2023

Amy

Food & Beverages, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed May 2024

Not your regular email management app

PROS

Spike gives me the liberty and flexibility i need to not just handle mails but also to collaborate with colleagues, share files amongst ourselves, organize chats and enjoy the use of A.I in increasing my productivity.

CONS

Absolutely nothing! It's amazing good and easy to use.

Anonymous

1 employee

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2022

Spike alters the conents of you mail or charges $144 to "allow" you unaltered email.

Terrible. Their business approach is misleading - they actually alter the contents of your emails without clearly stating they will do so.

PROS

It looks nice. Pretty UI. Email organization is ok for a single email address *IF* you don't care about your in-email branding or your own signature.

CONS

The problems start with multiple accounts. I tried with my personal one, my company one and one I use from a client of mine. The organization got very confusing when one person wrote to more than one of my accounts. It got worse when I wanted to write a new email to a person who wrote me at more than one account. It was an utter mess. But the reason I give this such a bad review is that what they did not tell me was that they remove my branding - my signatures and replace them with their advert. This was not clearly stated anywhere - I discovered it when I wrote myself a test. I did eventually find in their pricing table that Free accounts don't get "custom signatures". I also found that to use MY branding I am expected to pay them $144.

Vendor Response

Hi there, Spike email app has improved productivity and communications for thousands of teams. We are sorry that your experience was not according to your expectations. If there is any way we can assist with anything, please let us know! Feel free to send us a message at pro@spikenow.com.

Replied May 2023

Mohammad

Financial Services, 10,000+ employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed May 2022

Mobile User

Good

PROS

It’s assigned all the emails contact wise which help us to track the history.

CONS

Some emails doesn’t view properly on mobile app. User interface on mobile app is average it’s not very smooth. Also it takes time to delete email. It take around 30 to 60 seconds

Reasons for switching to Spike

The email management in a modern messaging way.

Vendor Response

Thanks for the feedback, Mohammad! We'd like to better understand your statement regarding the experience you have. Can you please drop us a message at chat@spikenow.com with more details and a video if possible with the subject line 'Mohammad-Capterra' so we can recognize you?? Looking forward to your update

Replied May 2023