

SugarSync Software
FrontRunners
About SugarSync
SugarSync Pricing
100GB: $55/month
Starting price:
$55.00 per month
Free trial:
Available
Free version:
Available
1 / 5





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SugarSync managing added folders
SugarSync User Reviews
OVERALL RATING
Showing 1 - 5 of 51 reviews

Jenna
Verified reviewer
Company size: 11-50 employees
Industry: Computer Software
Time used: More than 2 years
Review Source: Capterra
December 2018
Great file sharing solution
Overall, this is a wonderful solution for SMBs to efficiently share files without investing in a complicated enterprise solution that requires IT setup and maintenance.
Pros
The best thing about this software is that I can download the shared folder and sync locally so I don't HAVE to use the web app if I don't want to. I can drag and drop files and sub folders on my desktop and still sync with the cloud.
Cons
One team member in particular can't delete anything, files and folders she deletes keeps reappearing. We think this is because the version we have is older and not supported anymore, honestly. We have it as a legacy and they don't sell it anymore. I don't believe the newer versions have this issue.
Jakub
Company size: 2-10 employees
Industry: Marketing and Advertising
Time used: More than 2 years
Review Source: Capterra
May 2022
Sharing individual files made easy
In the early days of cloud file storage and sharing there were some big players and some were small but very good. SugarSync belonged to the later and we loved it. The ease of sharing a file via right-clicking and generating a publicly accessible link was great. As time progressed, the other apps also progressed and SugarSync stood still for a while which led to a drop of speed and comparably pricier service then others offered. Even when privacy was a concern. So we dropped it.
Pros
When SugarSync became available it seemed to be the best option to share and sync files AND backup computers to the cloud. It was far more advanced then other software, privacy is supposedly better and it allowed simple sharing of single files and folders.
Cons
Unlike other solutions SugarSync either does not have any data centers in Europe or the servers are slow. Compared to other solutions uploading and syncing the files dragged and I had to wait to finish uploads of files which needed to be shared. Plus over time the client app became slightly aged and overall the system became pricey.
Reasons for choosing SugarSync
Pricing and functionality.
Reasons for switching to SugarSync
Deeper integration into the system and easy sharing of individual files and filders.
Anonymous
Company size: 1,001-5,000 employees
Time used: More than 2 years
Review Source: Capterra
October 2021
Ambitious product, sometimes falling short of expectations
It's flexible, easy to use, not always reliable when you have a lot of data
Pros
With SugarSync you can backup any folder on your machine, selectively share folders with different co-workers, grant read-only access to users whenever you need to share large amounts of materials.
Cons
I have been using SugarSync for more than ten years now, installing updates, re-installing from scratch several times, looking at forums for help... but still sometimes the local client gets stuck and does not update files (although it tells you that everything is OK, which is not true and you have to log on to your account via a browser to know). Please note that I am using SugarSync with a pretty large amount of folders and files, so I guess this kind of issues do not occur for users backing up and sharing just a few Gigabytes.
Reasons for switching to SugarSync
I did not really switch. I am keeping SugarSync installed along those other products to make the switch smoothly if need may be.
Kathryn
Company size: 2-10 employees
Industry: Education Management
Time used: More than 2 years
Review Source: Capterra
December 2021
Great for small teams!
Use it daily as our main storage and share system.
Pros
Easy and intuitive. There was no learning curve. It stores files as if you share a desktop folder. There’s no active downloading needed to share.
Cons
There’s no indication that someone else has a file open. It saves both versions, but we are frequently running file compare to make sure everything is up to date.
Reasons for choosing SugarSync
Price, ease, space
Reasons for switching to SugarSync
Space, price, ease
Anonymous
Time used: More than 2 years
Review Source: Capterra
July 2018
SugarSync offers the folder specific syncing that very few others do.
Pros
Pretty much what it claims to do is what I like best about it. It's like being asked "What do you like best about a back scratcher?" It scratches my back! This software syncs my files and it does do allowing me to select the folders I want, which allows me to keep my computers set up in the folder structure that I want. (Most others, like Dropbox, which I also like and use, but for different reasons , make you use their folder.)
Cons
Once in a while there is a hiccup and the sync stops working properly for a certain folder. That can be a little nerve wracking to fix, but for the most part, it's a time saver. I also don't like that they went from freemium to pay only at one point; it's not that it wasn't worth it, but it always feels a little sneaky when you become reliant on something and then you're almost "forced" to keep going with it.