SugarSync Software

FrontRunners 2020

About SugarSync

SugarSync is file sharing and backup management software that helps businesses of all sizes securely store, view, edit and manage documents, images and audio/video files. The platform includes a centralized dashboard, which lets managers add users, track account activities and manage storage or access rights. SugarSync’s backup management functionality, allows administrators to schedule automated backups on a daily, monthly, quarterly or annual basis and restore data to a specific date. It offers a host of features such as online editing, remote device wipe, disaster recovery and more. Additionally, organizations can share files and folders by posting links on Facebook, Twitter, IM and blogs or collaborate on projects by providing role-based permissions to view or ...

SugarSync Pricing

100GB: $55/month

Starting price: 

$55.00 per month

Free trial: 

Available

Free version: 

Available

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SugarSync managing added folders

SugarSync User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

3.5

Customer support

4

Functionality

4

Showing 1 - 5 of 51 reviews

User Profile

Jenna

Verified reviewer

Company size: 11-50 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Functionality

out of 5

December 2018

Great file sharing solution

Overall, this is a wonderful solution for SMBs to efficiently share files without investing in a complicated enterprise solution that requires IT setup and maintenance.

Pros

The best thing about this software is that I can download the shared folder and sync locally so I don't HAVE to use the web app if I don't want to. I can drag and drop files and sub folders on my desktop and still sync with the cloud.

Cons

One team member in particular can't delete anything, files and folders she deletes keeps reappearing. We think this is because the version we have is older and not supported anymore, honestly. We have it as a legacy and they don't sell it anymore. I don't believe the newer versions have this issue.

Jakub

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
5

Functionality

out of 5

May 2022

Sharing individual files made easy

In the early days of cloud file storage and sharing there were some big players and some were small but very good. SugarSync belonged to the later and we loved it. The ease of sharing a file via right-clicking and generating a publicly accessible link was great. As time progressed, the other apps also progressed and SugarSync stood still for a while which led to a drop of speed and comparably pricier service then others offered. Even when privacy was a concern. So we dropped it.

Pros

When SugarSync became available it seemed to be the best option to share and sync files AND backup computers to the cloud. It was far more advanced then other software, privacy is supposedly better and it allowed simple sharing of single files and folders.

Cons

Unlike other solutions SugarSync either does not have any data centers in Europe or the servers are slow. Compared to other solutions uploading and syncing the files dragged and I had to wait to finish uploads of files which needed to be shared. Plus over time the client app became slightly aged and overall the system became pricey.

Reasons for choosing SugarSync

Pricing and functionality.

Reasons for switching to SugarSync

Deeper integration into the system and easy sharing of individual files and filders.

Anonymous

Company size: 1,001-5,000 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
3

Customer support

out of 5
5

Functionality

out of 5

October 2021

Ambitious product, sometimes falling short of expectations

It's flexible, easy to use, not always reliable when you have a lot of data

Pros

With SugarSync you can backup any folder on your machine, selectively share folders with different co-workers, grant read-only access to users whenever you need to share large amounts of materials.

Cons

I have been using SugarSync for more than ten years now, installing updates, re-installing from scratch several times, looking at forums for help... but still sometimes the local client gets stuck and does not update files (although it tells you that everything is OK, which is not true and you have to log on to your account via a browser to know). Please note that I am using SugarSync with a pretty large amount of folders and files, so I guess this kind of issues do not occur for users backing up and sharing just a few Gigabytes.

Reasons for switching to SugarSync

I did not really switch. I am keeping SugarSync installed along those other products to make the switch smoothly if need may be.

Kathryn

Company size: 2-10 employees

Industry: Education Management

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2021

Great for small teams!

Use it daily as our main storage and share system.

Pros

Easy and intuitive. There was no learning curve. It stores files as if you share a desktop folder. There’s no active downloading needed to share.

Cons

There’s no indication that someone else has a file open. It saves both versions, but we are frequently running file compare to make sure everything is up to date.

Reasons for choosing SugarSync

Price, ease, space

Reasons for switching to SugarSync

Space, price, ease

Anonymous

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

July 2018

SugarSync offers the folder specific syncing that very few others do.

Pros

Pretty much what it claims to do is what I like best about it. It's like being asked "What do you like best about a back scratcher?" It scratches my back! This software syncs my files and it does do allowing me to select the folders I want, which allows me to keep my computers set up in the folder structure that I want. (Most others, like Dropbox, which I also like and use, but for different reasons , make you use their folder.)

Cons

Once in a while there is a hiccup and the sync stops working properly for a certain folder. That can be a little nerve wracking to fix, but for the most part, it's a time saver. I also don't like that they went from freemium to pay only at one point; it's not that it wasn't worth it, but it always feels a little sneaky when you become reliant on something and then you're almost "forced" to keep going with it.

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