About Sync.com

Sync.com is a file sharing and collaboration solution designed for small and midsize businesses. It offers collaboration, data backup and recovery within a suite. The product is available both in cloud-based and on-premise deployment options, and features mobile apps for both Android devices and iPhones.

Sync.com’s access control allows users to restrict the access of shared documents using passwords, expiry dates, uploads and email notifications. Users can set granular access permissions with read-only and read-write control.

Sync.com also offers data backup and recovery, which allows users to revert the document to an earlier version in case of a malware or ransomware attack. The backup functionality of the product also...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

30 Reviews of Sync.com

Average User Ratings

Overall

4.41 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(24)

24

4 stars

(4)

4

3 stars

(0)

0

2 stars

(1)

1

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 30 results

March 2019

User Profile Picture

Eduardo from Interaction Design Foundation (IDF)

Verified Reviewer

Company Size: 11-50 employees

Industry: E-Learning

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

5.0

March 2019

Easy file sharing

It's a good service overall, I have a 2TB paid plan. I've been using it to work with a remote team and it's been seamless most of the time. We work on different continents and time zones, as well as different file formats and I haven't encountered any major issues. The only downside I find is the conflicted files when two or more people are working on a document at the same time. Perhaps if there was a way to track changes and merge the files it would be better, but I guess that would be a different service.

Pros

- Easy to set up an account. - Easy to install and use in your PC. - Real-time update of documents across machines, cloud, time zones and continents.

Cons

- Sometimes due to connection trouble sync is lost and I had to do a manual pause > resume to make it work. - It's hard to go over the work on a conflicted file when two people had the same document open at the same time and saved changes to it.

May 2021

Lynn from Buskey Law Offices

Company Size: 1 employee

Industry: Legal Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Excellent Storage Option

My overall experience with Sync.com has been excellent. I have relied on it for many years now, primarily as a means to back up my important documents, but also as a convenience to access documents from wherever I may be in an emergency. I am surprised by the low price (I think it has been $49/year for several years now), so it is a great service for the cost.

Pros

Sync.com was very easy to implement and it runs almost flawlessly. I have had very little problems in the several years that I have relied on Sync.com for my cloud/back-up storage. Also, I can access my documents very easily from anywhere, including my phone. It is great and the price was about half that of dropbox.

Cons

A couple of times I found that the back-up was not functioning. This may have been a result in a glitch in my computer that was interfering with the back-up, but when it did happen a couple of times, it caused quite a panic because I didn't know for how long things were not being backed-up. I also found it a little difficult to authorize someone else to have access to my documents, although I was able to figure it out after a while.

Reasons for Choosing Sync.com

Based on a recommendation heard at a legal seminar, and also the price was great.

Reasons for Switching to Sync.com

I was concerned about the protections offered by Dropbox, and Sync.com was mentioned as a good alternative at a legal seminar I was attending. I was pleasantly surprised to find that the price was half of what Dropbox was charging.

August 2021

William from Level

Company Size: 11-50 employees

Industry: Architecture & Planning

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

3.0

August 2021

Fantastic and so close to perfect.

It's been great! Simply put.

Pros

I love this software - it's fast and inexpensive. It's simple to use and there is an app!

Cons

I realize you have to trade security for usability right? If this software would allow more use-ability (i.e. within MS Word, Excel, Autodesk, email plugins) then this would soar past Dropbox, Google Drive and OneDrive....

Reasons for Choosing Sync.com

Cost for storage space!

May 2020

Koon from Koon Group

Company Size: 2-10 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

1.0

Functionality

1.0

May 2020

Started off great but have fallen fast

Started off as a good system for small businesses with one of two users. Once you have files (we are at 120GB of 2TB quota) and the system stops syncing across devices completely. The only support option is through a contact form, and support team takes 2-3 days to respond. As a premium member, this "priority" support is poor.

Pros

Affordable pricing, easy to use system, supports multiple platform.

Cons

Doesn't work for teams with lots of files. Syncing files between computers take days. Support is irresponsive. Premium members receiving "priority" support still gets a reply after 2-3 days.

Reasons for Choosing Sync.com

Affordable pricing. Unlimited users if used Team Share folders.

June 2021

User Profile Picture

Alexandra from The Sophisticated Geek OU

Verified Reviewer

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

4.0

June 2021

Super secure but somehow unattractive to use

Easy to set up, secure, and more free storage than dropbox. Down and uploading was difficult at some point, so now we only use it sporadically. Also, with proton and mega we find our needs are met better. Since we already use proton mail.

Pros

Back in 2019 when proton mail did not have secure storage, this was the most secure document storage system in the cloud we could find. So we opened an account. It has 7 (plus 1 if you activate additional functions) GB of free storage, and beats dropbox in that as well. The file sharing works just as easy. It is a good software, essentially.

Cons

Uploading and downloading can be a chore, and with proton mail having their own cloud now, and mega.nz offering even more free storage, we have now two options that suit us better. Also, the UI is pretty basic. I csnt quite put my finger at it, but I really disliked navigating it and now only rarely use it.

Reasons for Choosing Sync.com

Seemed more secure, more free storage

Reasons for Switching to Sync.com

More free storage, more security.