About Sync.com

Sync.com is a file sharing and collaboration solution designed for small and midsize businesses. It offers collaboration, data backup and recovery within a suite. The product is available both in cloud-based and on-premise deployment options, and features mobile apps for both Android devices and iPhones. Sync.com’s access control allows users to restrict the access of shared documents using passwords, expiry dates, uploads and email notifications. Users can set granular access permissions with read-only and read-write control. Sync.com also offers data backup and recovery, which allows users to revert the document to an earlier version in case of a malware or ransomware attack. The backup functionality of the product also allows users to recover an accidentall...

Sync.com Pricing

Sync.com offers a free starter plan with basic features, after which pricing starts at $5 per user per month for 1TB of cloud storage per user (with annual billing). Pricing then scales based on the amount of storage, as follows: Standard: $5/user/month for 1TB of storage per user and up to 100 users. Plus: $8/user/month for 4TB of storage per user and up to 100 users. Advanced: $15/user/month for Unlimited cloud storage per user and up to 1000 users. Enterprise options are also available. Contact Sync.com for more information.

Starting price: 

$5.00 per month

Free trial: 

Available

Free version: 

Available

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Sync.com User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4.5

Customer support

4

Functionality

4

Showing 1 - 5 of 39 reviews

Kim

Company size: 1 employee

Time used: Unspecified

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

December 2021

Sync.com User Review

User Profile

Charles

Verified reviewer

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2021

Like having an external backup with sharing capabilities in one

Very happy.

Pros

I love the way it's so easy to share any link and that I can easily remove someone's permission. Also, my colleague is having problems with her computer so Sync is really stopping her from losing some of those files and also it means I can access them on my computer or she can on another computer.

Cons

I have no complaints. Although sometimes the only way I can access my colleagues' files in the shared folder on the desktop is by logging in on the online version or even her version. So if it was instantly there without, it would be better, but the fact I can still easily access and download the files makes it not much of a problem.

Reasons for choosing Sync.com

It had more features, Backblaze when I used it a few years earlier didn't have file sharing and every time I needed a file with them. I'd have to download and reupload. So I was looking for a much easier, convenient solution. And I found it.

Reasons for switching to Sync.com

There was a promotion on at the time and I thought I'd give it a go.

Lynn

Company size: 1 employee

Industry: Legal Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2021

Excellent Storage Option

My overall experience with Sync.com has been excellent. I have relied on it for many years now, primarily as a means to back up my important documents, but also as a convenience to access documents from wherever I may be in an emergency. I am surprised by the low price (I think it has been $49/year for several years now), so it is a great service for the cost.

Pros

Sync.com was very easy to implement and it runs almost flawlessly. I have had very little problems in the several years that I have relied on Sync.com for my cloud/back-up storage. Also, I can access my documents very easily from anywhere, including my phone. It is great and the price was about half that of dropbox.

Cons

A couple of times I found that the back-up was not functioning. This may have been a result in a glitch in my computer that was interfering with the back-up, but when it did happen a couple of times, it caused quite a panic because I didn't know for how long things were not being backed-up. I also found it a little difficult to authorize someone else to have access to my documents, although I was able to figure it out after a while.

Reasons for choosing Sync.com

Based on a recommendation heard at a legal seminar, and also the price was great.

Reasons for switching to Sync.com

I was concerned about the protections offered by Dropbox, and Sync.com was mentioned as a good alternative at a legal seminar I was attending. I was pleasantly surprised to find that the price was half of what Dropbox was charging.

Rhonda

Company size: 11-50 employees

Industry: Hospital & Health Care

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2022

Protected and HIPAA compliant

Sync is the only backup service that we actually had to "use". There was a tragic and unexpected event and we lost everything, I mean all of it. After this I logged into sync hoping the important things I had uploaded were still there. They were still there just as I had left them, and things from multiple computers that I had forgotten to backup were on there as well. We actually wound up losing very little thanks to Sync.com. If I had still been using another service I don't think there would have been such a happy ending.

Pros

Sync.com is a safe place to keep any type of records and files, even protected health information. Sync is HIPAA compliant and protects your information very well. No settings have to be changed or enabled, the protection is already set up. The first 5GB is free, different plans to choose from for different needs and budgets.

Cons

Sync is great but it's not the same as an EMR or cloud storage specialized for medical records. It would be great if Sync launched something like this, I think many organizations would use it including mine. Sync would be better if the customer service teams didn't have such long wait times.

Koon

Company size: 2-10 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
4

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

May 2020

Started off great but have fallen fast

Started off as a good system for small businesses with one of two users. Once you have files (we are at 120GB of 2TB quota) and the system stops syncing across devices completely. The only support option is through a contact form, and support team takes 2-3 days to respond. As a premium member, this "priority" support is poor.

Pros

Affordable pricing, easy to use system, supports multiple platform.

Cons

Doesn't work for teams with lots of files. Syncing files between computers take days. Support is irresponsive. Premium members receiving "priority" support still gets a reply after 2-3 days.

Reasons for choosing Sync.com

Affordable pricing. Unlimited users if used Team Share folders.

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