About TitanFile

TitanFile is a file sharing and collaboration solution designed to help businesses in legal, financial services, accounting and other sectors securely exchange files and manage documents. The platform includes AES 256-bit encryption to secure documents and lets professionals sort files according to size, name and modification date.

Key features of TitanFile include user management, two-factor authentication, watermarking and audit logs. Managers can organize files based on projects, subject matter or clients, collaborate with team members within a shared inbox and utilize a drag-and-drop interface to manage documents. Additionally, businesses can set up custom folder retention policies and configure access permissions for team members to view, download or uploa...


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21 Reviews of TitanFile

Average User Ratings

Overall

4.76 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(16)

16

4 stars

(5)

5

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 21 results

November 2020

Charlene from SMART & ASSOCIATES

Company Size: 2-10 employees

Industry: Accounting

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Great Move

This was an excellent move from www.e-courier.ca, better platform, better support.

Pros

Ease of intergration and ease of use for our clients. Adding profile photo.

Cons

The program makes you do a mandatory password change.

Reasons for Choosing TitanFile

Once again the support from Hushmail was sub-par and the email address that they had you use to use Hushmail, confusing to clients.

Reasons for Switching to TitanFile

Support after many years as a loyal customer was sub-par and the ability to delete old messages cumbersome and not efficient. Client's found this difficult to use, especially if they couldn't recall their password.

April 2020

Katie from Conlin Bedard LLP

Company Size: 11-50 employees

Industry: Law Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Helpful during COVID-19

Solved the issues with serving/filing documents while working remotely.

Pros

Easy to use, secure, cloud is in Canada.

Cons

Limited ability to add people to channels within the same firm.

Reasons for Choosing TitanFile

Files are stored in Canada, very important to our practice.

December 2020

Paul from Awake Labs

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2020

Review

I'm happy with titanfile. customer support is very responsive

Pros

Not too many bells and whistles, which is good. Straightforward I like the secure submit feature. Very useful for sharing files without forcing people to create an account of their own.

Cons

Adding contacts is buggy. For example, I tried copy & pasting an email address to add a contact & that did not work, i had to type it in.

Reasons for Choosing TitanFile

100% PIPEDA compliance. Was looking at others, can't remember which

Response from TitanFile

Replied January 2021

Hi Paul, thanks for the review! We'll be reaching out to assist you with the copy & pasting contacts into channels.

June 2021

Tereska from Thompson, MacColl & Stacy LLP

Company Size: 11-50 employees

Industry: Law Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

June 2021

TMS

We are a small firm so it is not something I facilitate every day, but it has certainly been very helpful in forwarding/receiving large numbers of documents at one time. I have found it very user friendly. Also, the technical support given has been very much appreciated. It is always hard to get to know how a program works by just using it and the help I have received has made it less daunting.

Pros

It is easy to create the Channel and the volume of documentation that can be sent at one time.

Cons

Training myself. Even though technical support is very helpful I am insecure in my knowledge and sometimes embarrassed of my inquiries.

Reasons for Choosing TitanFile

I did not choose it. The partners of the firm did. I just helped in setting it up.

January 2021

Craig from BOYNECLARKE LLP.

Company Size: 51-200 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

Very Satisfied With This File Transfer Product

Titan File's customer focus on ease of deployment, ease of use for customers and strong customer service are apparent when dealing with this company. As an administrator, the solution requires very little of my attention in the regular day-to-day, which is very appreciated. The system makes our users role base access and makes them self-sufficient - which allows me to focus on other tasks.

Pros

Titan File is an easy to deploy web-based solution and has made transferring data between internal and external parties painless and secure. Titan File is compliant with our local privacy and security requirements and has had impeccable uptime. The company has a clear focus on customer service and our account manager has gone above and beyond to assist us when our client requirements change. We are several years into this arrangement and are looking forward to many more.

Cons

Titan file is limited to being browser based which hasn't been ideal for some of our clients. The service is accessible through a mobile device's browser, but our clients have mentioned that it's not ideal. This is a minor issue considering that the majority of our users interact with the software through traditional PC/laptop devices.

Response from TitanFile

Replied January 2021

Hi Craig, thanks for the review! Last year, we released our native iOS and Android apps. Your staff and clients should be able to find TitanFile by searching for it in the app store on their mobile devices.