It's saved me a ton of time! Rather than split up files into multiple parts and multiple emails on Microsoft Outlook, I can quickly send large files via TitanFile. Thank you TitanFile!

I appreciate how easy TitanFile is to use, and my clients compliment how easy it is to navigate the first time they use TitanFile. As mentioned, I sometime cannot send large emails on Outlook. However, TitanFile helps me overcome that issue and gives me confidence that my larger emails will be delivered!

Some banks are weary about using TitanFile. However, I think with time, more and more parties will start to use this software and it's reach will be greater.

This was an excellent move from www.e-courier.ca, better platform, better support.

Ease of intergration and ease of use for our clients. Adding profile photo.

The program makes you do a mandatory password change.

I'm happy with titanfile. customer support is very responsive

Not too many bells and whistles, which is good. Straightforward I like the secure submit feature. Very useful for sharing files without forcing people to create an account of their own.

Adding contacts is buggy. For example, I tried copy & pasting an email address to add a contact & that did not work, i had to type it in.

Solved the issues with serving/filing documents while working remotely.

Easy to use, secure, cloud is in Canada.

Limited ability to add people to channels within the same firm.

Titan File's customer focus on ease of deployment, ease of use for customers and strong customer service are apparent when dealing with this company. As an administrator, the solution requires very little of my attention in the regular day-to-day, which is very appreciated. The system makes our users role base access and makes them self-sufficient - which allows me to focus on other tasks.

Titan File is an easy to deploy web-based solution and has made transferring data between internal and external parties painless and secure. Titan File is compliant with our local privacy and security requirements and has had impeccable uptime. The company has a clear focus on customer service and our account manager has gone above and beyond to assist us when our client requirements change. We are several years into this arrangement and are looking forward to many more.

Titan file is limited to being browser based which hasn't been ideal for some of our clients. The service is accessible through a mobile device's browser, but our clients have mentioned that it's not ideal. This is a minor issue considering that the majority of our users interact with the software through traditional PC/laptop devices.

Excellent! We have been very pleased with this product. From the very professional demonstration by [SENSITIVE CONTENT HIDDEN], to fast deployment and easy implementation internally and externally, Titanfile has been a great addition for our firm.

We have been very pleased that our clients have easily used the product. We never get questions or need to assist in troubleshooting uploading files. It has been seamlessly deployed for our firm and clients.

It would be helpful if we could have one person (e.g. a paralegal) who gets an email automatically every time documents are added. Unless the client selects the paralegal for sending documents to (Which we do provide in our instructions to the client) only the attorneys get the confirmation documents are uploaded. It just seems like there could be an easy addition to say "this user should get notification anytime any documents are added to the Titanfile, regardless of deposit box recipient or channel."

The product is easy to use and we were up and running immediately. Attaching documents can be performed quickly in a couple of ways. I appreciate the privacy feature that allows commentary to be included in the message text sent to a client or alternatively a notification that there is a message for them on TitanFile to review . This allows correspondence to be kept private. I also like that I am alerted when a client has viewed or downloaded a message so I can follow up as necessary. Multiple users can have access to the same message and attachments. User access may be altered easily. The search features allow me to find client folders and also determine what folders (a 'channel' in TitanFile) a contact has access to.

Some clients do not like to use this type of service and have difficulty logging in or keeping track of their password. Clients can download all attachments at once, but most will download them one at a time.

Being in the Financial Services industry, clients' confidentiality is exceptionally important. TitanFile is the solution. I have had a number of clients that have commented how simple it was to access their files and they like the fact that they are secured. This program is exceptionally easy to use, even for people that are not familiar with computers. I have had clients contacting me a little upset and intimidated to having to use another program to receive their documents. Once I explain the process, I can literally hear their relief when they have no problems accessing their files. One feature I really appreciate is the fact that I receive a notification of who exactly views the documents, it's logged and time stamped. The feature can be turned off, but I like to know that my clients have accessed the documents I upload for them. I have had to use Support once and I received a response and solution quickly, I didn't have to wait for the next day. In conclusion, I am very pleased to be using TitanFile!

Having to use the program on a daily basis and have a very large number of channels, it would be great if new contacts would go alphabetically right off. I usually need to exit out of contacts and then reenter and the contacts are alphabetical.

TitanFille has been enhancing my file sharing experience for almost 2 years now and it runs flawlessly.

TitanFile is easy to use: I can send huge documents by e-mail as well as create completely confidential trustworthy permanent channels to exchange documents with opposite counsel, judge, or clients. Moreover, if I so elect, they too can upload documents on TitanFile; the sharing goes both ways. I can also know which documents are dowloaded, by whom they are dowloaded and when they are downloaded. I also have complete confidence that I am in full control of the data I upload on TitanFile. The channels I create don't expire or dissapear or become unavailable and I control who can add or remove documents. What I like the MOST about TitanFile is the data residency: Canada. As a Canadian lawyer, TitanFile ensures I'm fully compliant with the Bar. Information on data residency for other products was hard to find, sometimes occult or hidden, therefore untrustworthy.

I would like my company logo to better display on my TitanFile page.

Excellent Tech Support

Security and trackability of confidential correspondence, secured in the Canadian Cloud.

No Integration with Microsoft Office 365 Contacts. This would be very helpful since the creation of Channels requires a lot of cutting and pasting from our CRM (we are almost 100% M365) to make sure there aren't any email mistakes, and we have 100's of clients; The names of Channel Members is not consistent with what is entered when adding them. Longer fields in the names that show up in Channels might help; Better integration with Outlook - example: Being able to export the entire email process of a particular matter, whether one or more threads, in a single .eml file. One reason...many matters have an opening and closing email and sometimes clients email without using TitanFile, so merging all of these is a tedious process. Therefore it would be helpful to be able to store the whole thread, or multiple threads, between user-selectable dates, in a single .eml file, so that can be stored in CRM and then users could clean up the threads in Outlook before storing them.

Excellent.

Access to a secure file exchange is essential for our business. TitanFile is easy to use, reliable and affordable. We are very happy with the product. For a one-time exchange only, there is the Titanfile Deposit Box, eliminating the need to enter a contact. Another great feature is that there are tabs for files and messages, so they can be filtered.

There are infrequent service interruptions, but they don't last long enough to impact the usefulness.

TitanFile has been easy to use and also easy to train other people how to use it. Sending out documents only takes a few minutes and being able to drag and drop the files means you don't have to search through file extensions to upload your files.

Compared to a lot of secure file transfer systems, this one is very easy to use and adding documents is a snap! I also like that you get an email confirmation when you send it and when the other party(ies) have accessed the documents.

What I like least is that you can't save a standard message or signature.

Great support, and easy to implement, use and keep track. I like how messages also come directly to my inbox.

Easy to use, and easy to communicate across different channels, and keep track of all open files.

Not really. It's very intuitive and easy to use.

This service has made our company's transition to working remotely far less stressful as well as safer as we now can avoid a trip into the office to send out documents. Counsel and Clients are happy to receive files much faster. The customer service has been excellent, [SENSITIVE CONTENT HIDDEN] has been my primary contact and has shown to be knowledge, prompt and patient through the transition.

The integration of the service was very straightforward. Our office used to transfer large format files via USB delivered by mail. This has dramatically expedited the entire process. What i find most useful from a user perspective is the drag and drop feature in order to upload documents.

A process I believe that could be improved is the inputting of recipients email address's. Some recipients have encountered confusion to do with the login process thinking that they need a login/password provided to them upon receiving. The download all feature is great- but could be more visible.

Security is critical for our office and this has allowed us to keep on top of all of our paperwork.

The product is very intuitive. With very basic instructions our clients have been able to share their information with us securely. There hasn't been a day that has gone by that we haven't used it.

The software is amazing. The only thing that we haven't found is client friendly instructions for us to send out.

We are overall very pleased with TitanFile and how it has facilitated collaborating and sharing of documents in a secure method.

Titanfile is client friendly, which was the most important thing for us. It was easy for our clients to send items using the secure deposit box, and for us to return documents by using the channels available.

It took a bit of time for us to figure out how to invite clients to channels without writing a message in the channel for each new invite.

Overall, between the customer service, ease of use, good pricing, and security, this product is top shelf!

In the face of COVID and needing to accommodate clients away from the office, we have found TitanFile to be incredibly easy to use for both our firm and our clients. We have received numerous comments regarding how easy our clients are finding it, even from clients that are not tech savvy.

The software is very well designed. Zero complaints

All and all I am very satisfied and pleased with this product.

Very easy to upload large files and transfert them quickly!!!

Haven't figured out how to delete a person from a group or how to modify a name or email adress of a group member.

Great! Would highly recommend.

We use this software to send client documents, the software has been very user friendly for all of our clients. No one has had a problem using this software.

One con I ran into with the software, is manually switching the "channel owner".

We are a small firm so it is not something I facilitate every day, but it has certainly been very helpful in forwarding/receiving large numbers of documents at one time. I have found it very user friendly. Also, the technical support given has been very much appreciated. It is always hard to get to know how a program works by just using it and the help I have received has made it less daunting.

It is easy to create the Channel and the volume of documentation that can be sent at one time.

Training myself. Even though technical support is very helpful I am insecure in my knowledge and sometimes embarrassed of my inquiries.

We are receiving and sending sensitive documents securely whereas this was a bit of a concern for us in the past.

Super easy to use for us and our customers. Often sending sensitive information back and forth and it gives us a high level of security.

I can't think of anything, it's been very useful for us.

Titanfile has made it so easy to send and receive important information securely. Our vendors value having a secure way to send their account information. The customer support is great too.

I wish there was a way to add a user without going thru customer service.

Ofrece una gran cantidad de espacio de almacenamiento y una interfaz fácil de usar.

Añadiría permisos dentro de la aplicación para evitar que cualquier persona elimine los archivos

We love that Titanfile notifies you when someone has access the documents. This is very helpful in our practice for service etc.

The email function is hard to use at times, as it does not let you add outside members from my firm easily and needs to be almost "reset" up whenever you're wanting to send through outlook rather than on the Titanfile platform.