Alessa vs Kount

RATING:

4.3

(28)

Alessa has 28 reviews and a rating of 4.29 / 5 stars vs Kount which has 67 reviews and a rating of 4.7 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.3 (28)
4.7 (67)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
May 4, 2023
March 11, 2021
Pros/Cons
  • Pros

  • Anytime we have had an issue with it being down or slow the response has been very quick and the issues are resolved quickly.
  • Extremely user friendly. Data is always there and extremely easily to navigate and use the tool for transaction monitoring.
  • Cons

  • I missing a manuel in german. Own further development is complex.
  • Up to now I misted nothing. So I have on negative points.
Read all user reviews
  • Pros

  • Very easy to use and I love how all of the information is in one place.
  • Team is very available when we need help. Customization level of the alerts, filtering and more is high.
  • Cons

  • We see often people with absolutely no links to fraud orders suddenly have a false positive and be denied. This can lead to additional emails or calls to our phone/email staff.
  • In the very beginning of using Kount we were seeing either a lot of falsely identified fraudulent orders or we were seeing almost no flags.
Read all user reviews
Pricing Range
$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos