All Forter Reviews
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Jenna
Verified reviewer
Retail, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Want to sleep better at night?
Best tech selection I've made. Immediate impact, great team, affordable and reliable. 100% recommend.
PROSEasy implementationEasy to measure valueincredibly effective
CONSI wish there were more opportunities to shared decisioning with other tech.
Reason for choosing Forter
charge back forgiveness. experience in similar fields. Great rates.
Reasons for switching to Forter
decisions were not as good and required manual intervention. CS team was not as reliable and didn't care about the low term vision of our partnership. Forter has developed product explicitly for us. They are great partner.
david
Retail, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Forter Makes stopping fraud and policy abuse easy.
From the day we launched it has allowed my team to stop playing catch up to fraud and policy abuse and let us focus on helping our customers.
PROSThe ease of use and responsiveness to business rules.
CONSI have not yet come across something that has impacted negatively.
Reasons for switching to Forter
Changed BPO and wanted to own the technology stack.
Barry
Electrical/Electronic Manufacturing, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2023
Forter Review
Forter has always shown a commitment to our customer base and a willinggness to learn from implementation mistakes
Reason for choosing Forter
Forter has always shown a commitment to our customer base and a willinggness to learn from implementation mistakes
Eric
Consumer Goods, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Perfect Match for Our Company
Excellent from sales to integration to support (which we rarely need due to the ease of use of their product)
PROSForter was very diligent in making sure they understood our needs during the sales cycle. Their final presentation hit all the marks and that helped us make an easy buy decision when compared to their competitors.Deployment of the solution was also frictionless, from API integration to training of the Forter Porter admin
CONSthat the sales guy we had on the Forter side left the company. He was awesome. But am sure the rest of the sales team is of the same caliber
Reason for choosing Forter
yes
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
A true lifesaver
Forter has saved us tens of thousands if not hundreds of thousands of dollars. We use to manually guess at fraud checks, but that was not sustainable. Bringing Forter in to automate the process not only freed up our team but saves sales we may have missed and stop any that are suspicious. Forter is invaluable.
CONSOccasionally transactions that should be allowed are stopped. For example. Our [SENSITIVE CONTENT] was blocked from purchasing while using her company email.
Reason for choosing Forter
Price, features. And service.
Johnathan
Retail, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Forter Fraud Protection
Forter was fairly easy to implement and has provided us with tons of real-time data that we can use to track fraud across our e-commerce site. Their sales and customer success teams are eager to ensure the solution is evolving to meet customer needs.
PROSForter provides a real-time fraud decision that is using data across the industry to provide the most accuracy.
CONSMerchants do not have much control over the decisioning logic, which can be good for some merchants.
Eddie
Retail, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Excellent company with amazing service
Excellent. Any time we have had an issue they were right there to assist us.
PROSEasy to use and effective. Resources were able to start using this day one.
CONSNone. There really is anything that we dislike about the software because it is very effective and easy to use
Reason for choosing Forter
Better service and reliability
Sabrina
Apparel & Fashion, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Exceptional Experience with Forter!
Exceptional! The team, the creative problem solving, the ability to move quickly - all provide huge benefits to our business.
PROSThe customer support is incredible and the team is able to quickly come up with ideas for new problems and implement creative solutions.
CONSNo complaints from our perspective - the software moves with our business as we evolve.
Reasons for switching to Forter
Needs to be more complex in fraud detection and prevention
Anonymous
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Solid Fraud prevention AI for Airline
Forter does well in working on it's own. Have seen it introduces updates often which is welcoming aspect. Good support. Helps to find a lot of potential patterns of fraud.
PROSAbility to pinpoint patterns of connections potential fraudster may use, Real-time live data, very self sustainable - in all essence does not need a lot of manual reviewing
CONSRoom for improvement with reason of declines, especially for long time customers. Transparency on how the decisions are made, especially for bookings made with reward points (miles)
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Fraud Prevention
The real time data to look over trends.
CONSI have used Forter for over a year with the company I work for. The only issue I've ever had is trying to navigate through transactions.
Adrienne
Consumer Goods, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed December 2023
Forter Review
Wonderful Experience with Forter and the review information regarding transactions.
PROSInformation supplied to merchants regarding transactions
CONSCustomer Service. No Direct phone line to Forter Reps
Mari
Consumer Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Forter - Can't Do Without It!
Forter is very easy to use and understand. The realtime information is outstanding.
CONSAt the moment I have no real cons about the software.
Janelle
Retail, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
Great product and value!
Ease of implementation and actual results!
CONSSome visibility into decline reasons is hard to determine
Dominique
Retail, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Forter is extremely helpful in preventing fraud.
My experience has been amazing so far!
PROSThe ease of use really helps me navigate this software without error.
CONSI currently do not have any qualms about this software.