Watchguard Firebox Software

About Watchguard Firebox

WatchGuard Firebox is a unified security platform that gives IT professionals the network visibility tools to ensure enterprise-grade security. With cloud and virtual firewalls, AI-powered malware protection, and enhanced network visibility, Watchbox Firebox protects the entire network from intrusions, phishing attempts, malware, ransomware. Firebox provides complete policy management and network configuration for multiple clients and different networks. IT administrators can create and implement policies for content filtering, VPNs, network inspections. Watchguard Firebox includes built-in SD-WAN, application control, threat detection and response, network discovery, and more. For any on-prem firewalls, Watchguard provides Watchguard System Manager to centr...
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Watchguard Firebox User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 21 reviews

Stephanie

Verified reviewer

Company size: 1 employee

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2021

Watchguard Firebox Firewalls provide outstanding quality in an intuitive interface

The firebox provides the ability to establish the right balance of security and accessibility for my company's network. Since going with Watchguard we have had no incursions or viruses get through. No time wasted mitigating things that should have never happened. That's the value.

Pros

I love how easy it is to setup and how easy it is to manage. I love the alerts that help me get on top of things quickly and how the monitoring and reporting help me stay aware of how the network is running.

Cons

The Watchguar/NCP VPN client is a separately purchased item per-user

Reasons for choosing Watchguard Firebox

Watchguard provided the best value, though not the lowest price.

Anonymous

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2018

Our company uses the Watchguard UTM Firebox, and it is a beast of a firewall.

I feel very comfortable knowing our network and users are protected. Plus, I can easily modify the UTM with the help of Watchguard's support team should anything be needed.

Pros

Tons of features via its core offering but also through its additional subscription services like Gateway Antivirus, WebBlocker, Botnet Detection, and Intrusion Prevention Services. The traffic monitor is kind of intimidating but real-time and very searchable. I used a similar UTM before Watchguard and it did not have half the feature-set for tracking down issues with outside connectivity. We have had no attack issues since using the UTM. The support is very responsive and willing to take the time to address whatever the issue may be. I like this product a lot and feel very comfortable in its protection of our network.

Cons

I really don't have any cons for Watchguard other than it can be hard to configure all the features without their support team. There is a lot of information out there to do everything with this UTM but it is kind of tough to jump right in if you don't fully know what you're dealing with as far as firewall issues go.

User Profile

Louis

Verified reviewer

Company size: 2-10 employees

Industry: Telecommunications

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

April 2019

Basic UTM with Poor Manufacturers Support & Poor Reliability

WatchGuard is a leading vendor but lags behind its direct competitors, and it's reliability on the smaller range makes it questionable. However the pricing and basic feature set make it attractive to SMB's.

Pros

The GUI is user friendly and looks quite modern and slick. Generally the configuration is logical and easy to navigate. The pricing is generally cheap.

Cons

Reliability on hardware is poor, support isn't very helpful (e.g. they wont do a remote session to help), feature set is weak and generally the appliance lags behind its competitors.

Jason

Company size: 1 employee

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2019

Great overall product for many applications

I have experienced relatively trouble free use of all their devices in the small to mid range. They provide great degrees of administration, control, security, and customer service and support.

Pros

Full in depth functionality is excellent. you can get as granular as you like for very deep control or general network use. It has great ability to create any kind of policy you want, and a crazy amount of other features for security and protection.

Cons

Tool tips and basic explanations on settings within the software would be very nice. there are so many options that it can get very complicated without much study and learning on the subject. for anyone who gets paid by time, this can be problematic. I do not care for the web interface and always use the System Manager Application.

Reasons for switching to Watchguard Firebox

lack of free software administration, and not very easy to use.

Jonathan

Company size: 51-200 employees

Industry: Banking

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2021

Excelente Firewall

Excelente experiencia se simplifico mucho la administración de los permisos a nivel de navegación, la administración de los aplicativos permitidos en la red así como la reducción de costos en la implementación de VPN site-to-site con las oficinas remotas.

Pros

Son equipos bastantes robustos y a la vez de fácil administración, el nivel de seguridad que brinda en la red es sorprendente, todos sus servicios son realmente buenos y fáciles de configurar. También su nivel de exposición a CVE es muy bajo con relación a otros dispositivos del mercado.

Cons

Hasta el momento no tengo nada negativo que pueda compartir, no he tenido ninguna complicación con los equipos, solo podría decir que se puede mejorar un poco el system manager y policy manager.

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