--- title: "ClubWise Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ClubWise. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ClubWise is a good fit for you!" source_url: "https://www.softwareadvice.com/fitness/clubwise-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Membership Management Software](https://www.softwareadvice.com/membership-management/) / [ClubWise](https://www.softwareadvice.com/fitness/clubwise-profile/) / ClubWise Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/fitness/clubwise-profile/) Reviews [Alternatives](https://www.softwareadvice.com/fitness/clubwise-profile/alternatives/) # ClubWise User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 40 ### Secondary ratings - Ease of use: 3.8/5 - Customer support: 4.1/5 - Value for money: 4.0/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 9 reviews (23%) - 4 stars: 22 reviews (55%) - 3 stars: 7 reviews (18%) - 2 stars: 2 reviews (5%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The support team is always on hand to assist via phone or email and will solve most of the problems you face. - The product is fairly easy to use for sign ups, class management and the app is also easy for members to use. ### Most mentioned cons - customer support some times takes a few days to get back to you to resolve an issue or request this could be inproved. - The reporting fuction isn't easy to use, can be over complex and the obvious reports you may want to use aren't all in 1 place. ## ClubWise customer reviews Showing reviews 1-25 of 40 (page 1). ### Clubwise review - Overall rating: 4/5 - Reviewer: zoe p. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. very well the set up team made the process very easy and was on hand to help out over the first few months. the system has improved since we first signed up with them. features are always improving and the direct debit run and report is very easy to understand and use the reports. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros the system was very well adabted to the current pandemic and the company did keep every one upto date on new fuctions and options on how to manage members in the pandemic. #### Cons it was meant to be used for the spa aswell however it could not accommodate the amount of treatments or stock that we needed it to. when we first go clubwise it was not easy to remove and add things however with all the updates this is now much easier to do. customer support some times takes a few days to get back to you to resolve an issue or request this could be inproved. #### Reasons for switching to ClubWise we found we needed a more update system for the club to move with the times and a system that done both the direct debit run and the club system all in one. #### Vendor response Dear Zoe, Thank you for taking the time to share your feedback on ClubWise. We are glad to hear that you found the system has worked well for you during the pandemic and that you have seen the system develop and improve since you have been with Clubwise. I am sorry you have at times seen delays in a response from support, we are continually monitoring and looking at ways to improve our customer support. If you would like the opportunity to speak further about your experience with ClubWise, please send your contact number and a good time to call on the email below. feedback@clubwise.com With warm regards, ClubWise Replied November 2021 --- ### Good all round package - Overall rating: 4/5 - Reviewer: Jo H. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered Clubwise has been a good experience so far. It is quite easy to get hold of someone and they are usually very helpful, whether by email or phone. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to transfer from our existing software. Loads of features (some we still haven't figured out yet!). Relatively easy to use, and the FitSense app is also good. #### Cons It is a little tricky to navigate all the features - some we still haven't figured out yet. Software assumes we have cash/a till on site, so cannot offer refunds for example. #### Reasons for switching to ClubWise To have everything all on one platform #### Vendor response Dear Jo, Thank you for taking the time to share your feedback on ClubWise. We are glad to hear that you found the transfer to ClubWise easy and that our team have been helpful too. If you would like the opportunity to speak further about your experience with ClubWise, please send your contact number and a good time to call on the email below. feedback@clubwise.com With warm regards, ClubWise Replied November 2021 --- ### I use clubwise at my gym - Overall rating: 3/5 - Reviewer: Nathan B. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's a really tool can sometimes be buggy but was really easy to use #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best thing about clubwise was how easy it is to use. I self taught myself how to use it. And also the customer support line. #### Cons Payments in terms of understanding how it works --- ### A decent product but a high pricepoint - Overall rating: 4/5 - Reviewer: Duncan F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The company have lots of nice people working for them and are easy to deal with. If they made a few alterations I would be happy to work with them again. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The product is fairly easy to use for sign ups, class management and the app is also easy for members to use. The system is also easy to edit. #### Cons I think the pricepoint is high in the current marketplace. The reporting fuction isn't easy to use, can be over complex and the obvious reports you may want to use aren't all in 1 place. The debt collection function isn't comprehensive enough. #### Vendor response Dear Duncan, Thank you for taking the time to share your feedback on ClubWise. We are pleased to see that you have found the system easy to use. We do offer a wide range of reports and information on the dashboard and are happy to offer further support around the best way to get the information you need. I see you aren't currently using Clubwise and we would welcome the opportunity to discuss your requirements further. If you would like to discuss this or if you would like the opportunity to speak further about your experience with ClubWise, please send me your contact number and a good time to call on the email below. feedback@clubwise.com With warm regards, ClubWise Replied November 2021 --- ### Club Wise Review - Overall rating: 4/5 - Reviewer: Lesley J. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Nine out of ten. Had a bit of a shaky steart, but problems do get ironed out quickly when you knwo whom to contact and how to navigate around the webiste. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The can be tailord to the clubs needs and facilities. The club is in control of clients membership types, usage, payments and admin. If the app does offer something you require the team will find a "work around" customer support is usualy resolved the same day. sometimes clients payments are hard to follow. Would have prefered in house training, but recorded zoom training is helpful. #### Cons Not being able to delete expired or doubles members from the system. --- ### Well developed sorftware! - Overall rating: 4/5 - Reviewer: Amy S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. we have been with CW For over 5 years and on the whole it’s been good. Would recommend to others for health club management and payment collection. CW is constantly improving abs adding new elements to its package. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Constantly improving with new ideas. Once you have trained it’s easy to manage n/a #### Cons Support is OK , sometimes slow as they can be busy. #### Reasons for switching to ClubWise Bad software #### Vendor response Dear Aida, Thank you for taking the time to share your feedback on ClubWise. We are pleased you find the system easy to use and appreciate the improvements and developments we put in place. If you would like the opportunity to speak further about your experience with ClubWise, please send me your contact number and a good time to call on the email below. feedback@clubwise.com With warm regards, ClubWise Replied November 2021 --- ### Clubwise is a great system. It does everything you need a gym system to do. - Overall rating: 5/5 - Reviewer: Scott G. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered Direct Debit collection, member booking, member check in, access control, member app, online booking, campaign manager. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The overall features are very good, its a completely integrated system and gives a gym manager all of the tools required to make our job a lot easier. #### Cons If a member cancels at the bank prior to the payment run, Clubwise still tries to collect the direct debit knowing it will not collect, therefor we are charged for an additional attempted collection. I believe this can be prevented and seems unnecessary. I also think health questionnaires should be an additional tab in the members section, so that should there be an accident, we just load up their account and be able to see their health questionnaire immediately. #### Vendor response Hi Scott, Thank you for taking the time to submit this review to Capterra. We are delighted ClubWise is working so well for you and has allowed you to perform your gym management role with ease. Thank you for your feedback around the member cancellations, I understand that a member of our team has been in touch to explain the process in more detail, which I hope you have found useful. Thank you for your feedback on the health questionnaires. We have raised a development request for consideration to include health questionnaires as an additional tab. We have also organised some further training with you and your team around Online Joining and ClubWise Mobile. Once again, thank you so much for your review and I hope we have resolved the issues you were experiencing. Many thanks ClubWise Replied February 2018 --- ### Overall Clubwise is a great integrated software but bookings element could be improved - Overall rating: 3/5 - Reviewer: Haydee D. - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered all in one system #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The best thing is that it is an integrated software everything is in one place for memberships and members it is very good and the ability to be able to pick up the phone and call to speak to support helps a great deal. All the staff are very good over the phone especially the staff that have been there longer. #### Cons Certain things on the booking side of things that seem simple (just that people tell us) such as double bookings, back to back bookings cant be restricted, also not much information on a booking like staff name etc. Bookings element seems to not be as advanced as the rest of the software. This aspect is very important to us so in the past we have struggled with the booking aspects. Double bookings for us need to be impossible to book on the member area but doesn't seem possible. Its a shame that the bookings sometimes lets the system down. Sometimes we get error 500 quite regularly in peak times and on occasion the member area (online portal) goes down. We are quite a large facility so to not be able to split the Sportshall into certain areas is also a negative. It is great that we have got a new App for the members but my manager is frustrated over the couple of years this will be the fourth scanner he has brought from you guys he thinks the software should be compatible with the scanner. --- ### Wouldn't recommend - Overall rating: 2/5 - Reviewer: Robert A. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Shocking, poor and couldn't believe the problems we had getting started with them #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Other than the fact it shows me who's booked a class and takes payments that's about it, the help staff are useless and if you want any extras or anything doing then good luck! #### Cons Nothing but hassle, never getting to speak with someone who understands what I am saying, always promised the world but received nothing close #### Vendor response Dear Robert Thank you for taking the time to share your feedback on Clubwise, we are disappointed to hear that your experience with us has been below your expectations. We sorry you don't feel the system offers you what you need and that you have been disappointed with the support team. We would like to invite you to please send over your preferred contact number and a suitable time to call on the email address below to speak further about your feedback. The feedback we receive directly from clubs is incredibly important to us, and we are committed to improving our service going forwards. feedback@clubwise.com We hope to hear from you soon. With warm regards, ClubWise Replied November 2021 --- ### Critical during Covid-19 - Overall rating: 4/5 - Reviewer: David H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered I am very happy to have chosen clubwise and it has made the operation of pre-booked slots, waiting lists and covid protocols very simple. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use on both front and back-facing users. The customizable app improves the professional appearance of even the smallest facility. #### Cons The transfer of all data, and initial set up is time consuming, but the team at Clubwise are very experienced and helpful. #### Vendor response Dear David, Thank you for taking the time to share your feedback on ClubWise. We are happy to hear that you find the software easy to use and like our FitSense app too. If you would like the opportunity to speak further about your experience with ClubWise, please send your contact number and a good time to call on the email below. feedback@clubwise.com With warm regards, ClubWise Replied November 2021 --- ### Clubwise at Langleys Country Club - Overall rating: 5/5 - Reviewer: Jonathan L. - Industry: Leisure, Travel & Tourism - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered Our experience with clubwise has been great from day 1, excelent sales presentation, simple transfer of information and brilliant ongoing help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This really is a fully integrated healthclub management system, and is incredibly simple and easy to use and is constantly being updated and improved. --- ### Clubwise are providing gym management solutions that are essential to the success to our business. - Overall rating: 5/5 - Reviewer: Victoria P. - Product usage: Used daily for less than 6 months - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The reason why we chose ClubWise was because not only are they are management system but they also collect membership Direct Debits on our behalf. The customer service is EXCELLENT and we find that whenever we have a query, it is dealt with immediately. #### Cons The only way that ClubWise falls short of our previous provider has been that the app isn't free for non-members to use. We have a good number of people who attend our classes regularly on a PAYG basis rather than as signed members. The free ClubWise app is unavailable to them and consequently they are unable to manage their own bookings online. --- ### Great software, good customer service and helpdesk. - Overall rating: 5/5 - Reviewer: Jake W. - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, nice operating system, clear to get reports on members and what you need to do with members, great affordable gym sign up and retention softwear #### Cons Not much really, few teething problems with the online signing system but all sorted quickly with no disruption to member sign ups. #### Vendor response Hi Jake, Thank you so much for this great review! We are delighted that you are happy with the product and service provided by ClubWise. Your continued custom is extremely important to us, as are your views and feedback on the system. Thanks again for sharing. ClubWise Replied February 2018 --- ### Clubwise Review - Overall rating: 4/5 - Reviewer: Carol S. - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Ease to use, good client support when you need it, good on going training, Easy to use for bookings and managing customers records. Good value for money system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The price was a seller for us to change over to Clubwise from our existing supplier. Easy to send email and messages to customers, good App for customers. #### Cons Setting the system up and building the different booking areas up was a challenging due to our site being a multi-activity sport centre, but with the help from the team at Clubwise we managed to get the system running to how we would like it. #### Reasons for choosing ClubWise Had everything we needed at a good price #### Reasons for switching to ClubWise Cheaper option and to have finance & membership payments together and to have a customer app --- ### In Club Review - Overall rating: 5/5 - Reviewer: Daniel S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I am quite happy with the experience permitted with the software bar a few tweaks I would have carried out. Especially if looking to be integrated with a number of clubs and allow for the smooth running of the membership process. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros DD integration with the club software management is great and easy to communicate directly with Clubwise. There support centre is also extremely efficient, professional and polite. Also very helpful. #### Cons Class timetable application; Once the features have been figured out the system can be used quite well but the process for copying and pasting the same set of classes on a given week to follow through to weeks ahead (if the class timetable will remain the same) is rather tricky as you can only repeat and schedule a single class at a time in stead of an entire week which would minimise a lot of unnecessary administration work. In addition, the process for adding staff members to each individual class is also quite long winded. #### Reasons for choosing ClubWise In house DD management was a key feature alongside the coupled software. #### Vendor response Dear Daniel, Thank you for taking the time to share your feedback on ClubWise. We are glad to hear that you find the ClubWise team so efficient and professional. Thank you also for the constructive feedback regarding the class timetable, this type of feedback is useful in allowing us to review future development areas. If you would like the opportunity to speak further about your experience with ClubWise, please send your contact number and a good time to call on the email below. feedback@clubwise.com With warm regards, ClubWise Replied November 2021 --- ### Complicated software from the start up point and still being developed but improves each year - Overall rating: 4/5 - Reviewer: Aida P. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. With regards to DD payments is great. Also would like to integrate payments online for non direct memberships like day or month pass. I don't think this is possible, or maybe it is but we have found the other way round for now. Product names cannot be renamed, so we have to create a new product if a slight change. If members that decide to join us again online, we end up with duplicate entries. It would be great if existing entry was updated. We currently rename duplicate with "duplicate". #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Support during the pandemic was great. Usually quick to respond to support tickets. #### Cons I bought the business with Clubwise and was trying to learn from scratch without any help just tutorials online. It was a nightmare. We're still learning as we go along but getting better. There are still many areas we're struggling but it does the job. I'm 3 years owning the business and still don't understand how some areas work. Very complex database. Have no other to compare with, but wouldn't switch to another software as if other is as complicated as Clubwise, just can't face those struggles I've been through. #### Reasons for choosing ClubWise I don't know. I didn't choose it. Came with a business. #### Reasons for switching to ClubWise I don't know as it was previous owners decision. #### Vendor response Dear Aida, Thank you for taking the time to share your feedback on ClubWise. We are pleased to see that you have found our customer support excellent, and would love to provide some further training to help you to use all aspects of the software including the options available to set up other membership types online. To book in some training, or if you would like the opportunity to speak further about your experience with ClubWise, please send me your contact number and a good time to call on the email below. feedback@clubwise.com With warm regards, ClubWise Replied November 2021 --- ### Useful Club Management system for independent gym - Overall rating: 3/5 - Reviewer: Jo H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Clubwise is a useful daily membership management tool. I think the calibre of follow on training should match the initial training as you're often left to figure it out yourself. Support used to be more reliable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The initial integration and instruction for use was very good. #### Cons The lack of further instruction and courses. The reporting is often not the same as the dashboard information. #### Reasons for choosing ClubWise The visual ease for daily management. #### Reasons for switching to ClubWise For easier use and reporting #### Vendor response Dear Jo Thank you for taking the time to share your feedback on Clubwise, we are disappointed to hear that your experience with us has been below your expectations. We do look to offer further training where needed either with a member of staff or via our customer zone. Our support team are also available to provide additional support with any areas of Clubwise you may need. We would like to invite you to please send over your preferred contact number and a suitable time to call on the email address below to speak further about your feedback. The feedback we receive directly from clubs is incredibly important to us, and we are committed to improving our service going forwards. feedback@clubwise.com We hope to hear from you soon. With warm regards, ClubWise Replied November 2021 --- ### Fairmont St. Andrews / Clubwise - Overall rating: 4/5 - Reviewer: Alistair C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, a positive experience. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The integration process from our previous software was easy, with continuous support provided throughout. The thing I like most about Clubwise, is the features that put you in control of managing the club (in particular DD and annual membership management such as freezes and rate changes). #### Cons I think a premium package option could be introduced. This would include automatic reminder emails to members who are due to expire, and also an online sign up for new members as well as an online renewal feature for existing members. This would make a huge improvement if Clubwise could introduce this without including a third party. #### Reasons for switching to ClubWise Outdated software that lacked many membership specific features. #### Vendor response Dear Alistair, Thank you for taking the time to share your feedback on ClubWise. We are pleased to see that you have found the system puts you in control of managing the important things for the club. We do offer a CRM package which allow for emails and SMS to be sent out to remind members about renewals etc and we can offer an online joining solution for new members. To discuss these options, or if you would like the opportunity to speak further about your experience with ClubWise, please send me your contact number and a good time to call on the email below. feedback@clubwise.com With warm regards, ClubWise Replied November 2021 --- ### Not recommended - Overall rating: 2/5 - Reviewer: Amanda P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. If the processes in securing a system were not as intense that it is in University College Dublin, I would definitely have closed our account. I am the main user and find this system absolutely frustrating as we cannot do what we want it to do. I even have requested new development which we are more than happy to pay for, only to hear that it has been escalated but never heard back after that. A couple of departments in UCD has contacted me before to ask if I would recommend ClubWise but unfortunately, I had to give them the red light as I do not recommend this software to anyone. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 1/5 #### Pros It stores data The customer support team has been more helpful but restricted to what the software can do. The communication platform builder is easy to use. #### Cons Not flexible in functionality Cannot do retention online Cannot amend the application Cannot add a custom payment method Cannot delete unwanted data Does not have a "Cancelled" status and cannot create it The retention process on the system is non existent Not flexible on several other functionalities like adding more characters to the promotion code (not all words are less than 10 characters), not able to add staff numbers or student numbers etc. Cannot integrate with other systems #### Reasons for choosing ClubWise The check in service ClubWise provide #### Reasons for switching to ClubWise Wanted more flexibility and now it came with a range more issues. --- ### Great software to help manage a health club with a wide variety of facilities - Overall rating: 4/5 - Reviewer: Josh S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Clubwise has allowed us to take a step back from manually logging all of our membership data. We are now nearly paperless and do not have stores of membership documents in a cupboard. The automation of the system has enhanced our business and was a god send over covid times. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Clubwise has a vast array of features that allows us to manage bookings of all of our facilities from the gym through to the swimming pool and toning tables. The direct debit collection is seamless and the dashboard allow you to analyse all parts of your membership in one place. The support team is always on hand to assist via phone or email and will solve most of the problems you face. #### Cons A few features are a bit clunky, however the development team do seem to be ironing these out with time. #### Reasons for choosing ClubWise Their extensive list of features meant it was the only product that could cover the necessities of a large, multi facility health club. #### Vendor response Dear Josh, Thank you for taking the time to share your feedback on ClubWise. We are pleased to see that the system has had such a positive effect on you business. We welcome feedback on areas which could be improved and strive to release improvements and feature which have been identified by clubs to continue to improve your experience. If you would like the opportunity to speak further about your experience with ClubWise, please send me your contact number and a good time to call on the email below. feedback@clubwise.com With warm regards, ClubWise Replied November 2021 --- ### a comprehensive software at accessible price range - Overall rating: 4/5 - Reviewer: cliff B. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros it is a good all round tool. It is also very responsive for a cloud product. #### Cons We need a family feature for Fitsense. We have an issue where parents with multiple children that need to be booked in to sessions have to have different email addresses and account within Fitsense and log in and out for each child. I would also be interested in setting up a weekly Direct Debit option. #### Reasons for choosing ClubWise value for money for the functionality that I wanted #### Vendor response Dear Cliff, Thank you for taking the time to share your feedback on ClubWise. We are pleased the system provides what you need for your club. We are always looking at ways to improve and enhance our products so please do feedback to the support team any areas which you would like to see improvements to. To discuss the requirements you have with Fitsense, or if you would like the opportunity to speak further about your experience with ClubWise, please send me your contact number and a good time to call on the email below. feedback@clubwise.com With warm regards, ClubWise Replied November 2021 --- ### Very clear and easy to use - Overall rating: 4/5 - Reviewer: Jez K. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Quick and simple especially inputting data, there are many options that I'm sure are very valuable with which we are still yet to use which will further help our business but what we do use at the moment is very good. #### Cons The ClubWise system is forever logging out which is a tad annoying, they also sold us a finger print entry system to run alongside the software that has never properly numerous phone calls nothing ever gets sorted which is very disappointing. #### Vendor response Hi Jez, Thank you so much for taking the time to write this review for ClubWise. We are delighted that you have found ClubWise so easy to use. I'm sorry you have been experiencing issues with the finger print entry system. I understand that our Support Manager has been in touch with you to explain that the issue was related to a third party supplier, which is now resolved. Thank you for highlighting the issue you have experienced with the system logging out. For security reasons ClubWise automatically logs out if unused for a period of time. We have also enabled a background card reader display for your club, so visits can be recorded even if ClubWise is not logged in. Thank you again for taking the time to submit this review. Your comments and feedback are extremely important to us and really help us to offer a great service at all times. Many thanks ClubWise Replied February 2018 --- ### Easy Desission - Overall rating: 4/5 - Reviewer: Mark M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is straight forward to use and deployment was pain free. #### Cons Not having full control of settings and having to go to support for some changes to be actioned or setup. #### Reasons for switching to ClubWise Having an app for the members and direct debits being managed. #### Vendor response Dear Mark, Thank you for taking the time to share your feedback on ClubWise. We are pleased to see that you have found the system straight forward and easy to get set up. If you would like the opportunity to speak further about your experience with ClubWise, please send me your contact number and a good time to call on the email below. feedback@clubwise.com With warm regards, ClubWise Replied November 2021 --- ### Very useful tool for managing gym memberships and payments - Overall rating: 3/5 - Reviewer: James P. - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Takes the headache from managing member payments and keeping records of member details. Compatibility to work in conjunction with a turnstile is very useful too. #### Cons Very limited control over the online member joining page. Updates are run during opening hours causing the system to completely stop working for 5 - 20 minutes. Limited functionality over class bookings and restrictions that can be placed on members. Assigning tasks to staff is not particularly intuitive, the overall layout has a lot of room for improvement. #### Vendor response Hi James, Thank you so much for taking the time to write this review of ClubWise. We are delighted that you are finding ClubWise such a useful tool in the management of your memberships and billing. Thank you for highlighting the issue you have been experiencing regarding the intermittent access control, which is impacting Clubwise availability. I understand our Support Manager has been in touch with you about this issue. It would seem that this is isolated to your club. Unfortunately we have had no visibility of this issue as it's not been reported to us by your team. Now we are aware of it, we will ensure the issue is investigated and resolved as priority. With regard to online joining, you will be pleased to learn that a new feature will shortly be available, which will give you the ability to customise your online joining page. Once again, thank you for taking the time to write this review, your comments and feedback are extremely valuable to us. ClubWise Replied February 2018 --- ### Feedback - Overall rating: 4/5 - Reviewer: Julian O. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Matches our industry very well , use of the diary the booking system #### Cons Limited efficiency , very long process when deleting a number a prospects and updating retail #### Vendor response Dear Julian, Thank you for taking the time to share your feedback on ClubWise. We are so glad to see that you have found our customer support team to be excellent. If you would like the opportunity to speak further about your experience with ClubWise, please send your contact number and a good time to call on the email below. feedback@clubwise.com With warm regards, ClubWise Replied November 2021 ## More reviews [Next reviews](https://www.softwareadvice.com/fitness/clubwise-profile/reviews/?page=2) --- ClubWise Reviews, Pros and Cons - 2026 Software Advice