All Gym Insight Reviews
1-25 of 37 Reviews
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Jovon
Health, Wellness and Fitness, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
The Gym at 214 Main
I learn so much every day getting to learn new things from customer service. I like they listen to my ideas and allow me to be a part of making the program better. They are always wanting to help me grow my business
PROSWhat I liked most about Gym Insight was its model and how inexpensive it was compared to my other programs. I liked the staff I felt a connection that made me feel like they were there for me all the time from a start-up in September to Present
CONSWhen it comes to scheduling I would like to have the option to track my clients monthly not just by the number of sessions. The reason is every month is different and I would like to check them in when they did attend a session.I would like to link with other programs so I don't have to do double work on my newsletters
Reason for choosing Gym Insight
I felt like Gym Insight will listen to the consumer and make moves to help the gym owners grow in the right direction
Reasons for switching to Gym Insight
I needed something cheaper and I needed quality and a way to manage my business
Vendor Response
Thank you for the kind words, Jovon. Happy we were able to set you up for success! We are here for you.
Replied March 2023
Crystal
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Best Club Management Software out there!!! BY FAR!
Exceptional, Outstanding, Successful, Helpful, EASY! Affordable! I could go on….
PROSI met with 6 other club management software companies. All of them had flaws. They were all overpriced and offered a lot of excess stuff I felt wasn’t necessary for my fitness facility. If they even offered integrated billing with a credit card processing company, their fees were outrageous and all had negative reviews. Not EchoDaily which is what Gym Insight uses! **The customer service… WOW.. let’s talk about this companies willingness to answer every call and every question within minutes (not hours). Thank you [SENSITIVE CONTENT]! All the knowledge they willingly gave me to help me run my gym to the best of my ability was a bonus. I have NEVER and I mean NEVER come across a company with this level of Customer Support. Overall… I SAY LOOK NO FURTHER AND GET THIS NOW!
CONSThere is literally nothing I don’t like. If I came close to something it would be allowing my employee certain assigned roles within the account instead of all the manager roles. And it turned out they were already working on getting this added to the software! SO PROGRESSIVE!
Reason for choosing Gym Insight
Expensive, Billing Integration was too high or had horrible reviews, too many options, not easy enough, unnecessary options that would not apply to my gym, etc.
Vendor Response
Awesome! Thank you so much, Crystal. [Anthony] and the customer service team appreciate it, too, and they are always happy to help. It's great to hear that things are going well. We care because your success is our success, too.
Replied March 2022
Sourabh
Verified reviewer
Education Management, 1,001-5,000 employees
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2022
Best solution for healthy gym people
Good and effective to use ui is good and working effectively
CONSNot to popular and haven't seems to be used much more need more too
Vendor Response
Thanks for the feedback! Glad that you like the User Interface. We are working on becoming more popular and being used more!
Replied March 2022
Kerry
Verified reviewer
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Great Software and Customer Service
Very happy with my decision to change to GymInsight.
PROSThe cost, the features and the ease of setting up and supporting the product. They are very helpful and knowledgeable on any question I ever have. Also VERY happy that they had the door access option and helped literally ever step along the way of my getting it set up. It has worked impeccably.
CONSI miss having a more thorough mobile app that offered some gym challenges and synchronized with members wearables.
Reason for choosing Gym Insight
Price, door access availability and customer service.
Reasons for switching to Gym Insight
Wanted a software I was comfortable using to process payments as well as member management and door entry.
Vendor Response
Thank you, Kerry! Happy to help with everything! We'll definitely work on including that in further expansions of the Members App!
Replied March 2023
Caprice
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
This system is Great! My search for a great system and decent customer service is over!
I am now able to track my members and financial data efficiently. I have removed the need for paper everywhere. if I am away from the office and there is a problem I can easily access the system to assist my employees.
PROSThe customer service is phenomenal! I cannot say enough about the fact that they are very proactive, and they listen to their customer's feedback. They truly understand the meaning of how valuable customer service is. The system is always being updated to stay current and to meet the needs of their customers. The navigation process is simple and easy to train a person on. The online sign-up portal is very user-friendly. Eventually, this system will become the leader in gym software because of their proactivity in updating the system. The other thing I LOVE about this company is that they DO NOT nickel and dime you for the updates. They are a value added service. The other add-ons that they do have that are an extra fee should be an extra fee because of the manpower they need in order to process them. We used to have an App separate from the system and have gotten rid of it because with the system there was no need for it. We had a very well known system in the past and the customer service was TERRIBLE and the price was ridiculous for what you got! It wasn't very user-friendly either and in order for clients/members to be able to sign up for classes online, it required them to download their app. Most clients/members hated that because they complained about how much space the apps take up on their phone. All I can say is that if you are searching for a company that provides a great system and PHENOMENAL customer service, then Gyminsight is for you!
CONSThere really is not anything I don't like about the system. maybe open up different tabs or pop-ups so that you don't have to go back and forth through the screens. however, I'm sure they are already working on this!
Chris
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Hard to find companies like this...
The support team is always just a call away without long hold times, I have never had to hold. Rarely ever have to call, only when I'm having a brain fart. This is my 23rd year in business and other POS companies I've worked with I had weekly outages and would have to open tickets to fix that took weeks if not months. This company has a family feel and I have peace of mind!
CONSNone very easy to work with software and great customer service! (never had to hold on phone)
Reasons for switching to Gym Insight
Reliability, uptime and Customer Service.
Vendor Response
Thank you very much for the kind words, Chris. We provide the best customer service and fastest answers and fixes we can because we know how important that is to all of our customers - and we know how frustrating the alternative is!
Replied April 2023
Diane
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Without Gym Insight we would be stuck in the Stone Age
With Gym Insight, we went paperless, I can work from home when I need to, Insurance report processing is more straightforward, and we’re just overall more efficient. I highly recommend Gym Insight to any gym owner. It’s affordable and it’s an all-in-one system. It really has helped the business many ways and made our jobs easier. Without Gym Insight we would be stuck in the Stone Age.
PROSI’ve been using Gym Insight for 7 years and I love it! They make it incredibly easy to manage our gym’s automated billing, so we no longer have to worry about manually tracking payments. The customer support team is exceptional. They answer the phone and are always quick to respond and address any concerns, and they’re incredibly knowledgeable about the software. It’s great to have such reliable support. It also makes it easier to train new workers.
CONSA few years back, it lacked liability waivers and contracts for members, but after discussing this with the company, they added the feature. They consistently provide updates and new features to the software, keeping it - and us - as efficient as possible.
Reasons for switching to Gym Insight
I needed something that streamlined daily tasks and offered access online instead of being chained to my work computer.
Vendor Response
Wow, thank you for the kind words!
Replied April 2023
Sirena
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Easy to us and intuitive
I love how easy the software is to design and implement! It has so many features that reduce the amount of daily administrative tasks due to automatic task creation. I, also, like the flexibility of offering classes, memberships, day passes, and selling product. Did I mention the cost!? The cost reflects the product very well. There's similar products on the market offering the same features; however, they are 3x the cost which ultimately would force my business to raise prices and/or reduce costs in other places. Plus, there are no hidden fees. All additional and/or potential fees are discussed with you upfront! I also really enjoyed the onboarding checklist to ensure that I have adequate training to implement gym insight for my company's purposes.
CONSSo far....I have no real feedback because Gym Insight meets my companies needs.
Reason for choosing Gym Insight
I choose Gym Insight due to cost and ease of use when comparing other products on the market. Also, everyone that I interacted with appeared genuine. There wasn't pressure to only go with them whereas other products felt like they were forcing me to "buy now" with only deals offered for 24 hours, etc. Gym Insight allowed me to think about my decision. AND.......they didn't try to get me to sign up for additional products that I did not need for my business. This was HUGE! I greatly appreciated their approach to working with new customers. It made me feel like I could call them at anytime with questions or concerns which I absolutely can. So, THANK YOU for being real. It tells me that you really care about your company and your employees care about you.
Vendor Response
Thank you for the review, Sirena! Happy to set you up for success!
Replied March 2023
Scott
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Very happy customer
I wouldn’t be in business without Gym Insight. We adapted our business model to run very lean after Covid and a planet fitness moving in next door. We now sell ~20 memberships online every month with remote keycard pickup. Reducing expenses has kept us profitable and our members are very happy.
PROSThe reliability is great, features are great, customer service that supports the program is A+
CONSThis is not a big deal, but it takes me a few clicks on my iPhone to get logged in when I’m remote. An app with a face recognition would save me a few seconds everyday.
Reason for choosing Gym Insight
The service & price
Vendor Response
Thank you, Scott! WOW! How humbling and inspiring to hear that Gym Insight helped save you from going out of business. Facial recognition login sounds like a cool feature. As with any feature request we receive from a customer we take note, discuss with our developers, and if it's a good idea that's doable and/or multiple customers want it, we'll make it happen!
Replied September 2022
Abigail
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
I love Gym Insight software.
I have been able to go paperless with this software, work from home when needed, and track a variety of things with ease. I have also been able to process insurance reports easily and more efficiently. I believe this software has been such a benefit in so many ways to our fitness facility. Thank you for making my job easier!
PROSI love the customer support that comes with this software. There are so many positives about the software itself, but I love that any time I have questions about it, they are so fast to answer my call or get back to me. Overall the software has everything I need, it works so efficiently, and makes my job of training new employees much simpler than past software systems that I have used.
CONSI don't have anything negative to say about this software. There was a time years ago when I wasn't able to have liability waivers and contracts on the member's account. I spoke with the company and they added that feature! They are so great about constant updates and making this a very efficient product.
Reasons for switching to Gym Insight
I needed a more efficient product that could streamline my daily work and be accessible online instead of just on my work computer.
Vendor Response
Thank you, Abigail! It's always good to hear from you and we're glad we could help!
Replied March 2022
Linda
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Gym Insight Software Review
I will say that leading up to making the transition from our former software to Gym Insight, I was very nervous about having to learn a new system. I was very pleasantly surprised that it was so easy to start using from the very beginning. One of my managers told me that since we started using Gym Insight the stress she experienced using the former software has completely gone away making her job much more pleasant. Can't say enough good things about the Gym Insight product and the customer support!
PROSThis product first of all was so easy to learn and transition over to from previous software. The amount of information provided in the reports is very useful and very easy to obtain.
CONSThere is nothing I can say that I don't like.
Reason for choosing Gym Insight
Price was certainly a consideration but the interaction with [SENSITIVE CONTENT] was an integral part of the decision to choose Gym Insight. He was confident that we would be very happy with the product and spent a lot of time explaining and addressing any concerns we had.
Reasons for switching to Gym Insight
Went independent
Vendor Response
Thank you for saying that, Linda! [Anthony] and all of us are glad that we could make it a smooth and easy transition for you.
Replied March 2022
jean
Computer & Network Security, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
je gere ma salle de sport en tout tranquilité
j'ai mis du temps à mettre l'outil sur pied mais je ne suis pas déçu car il me facilite la gestion de mes activités sportives.
PROSl'outil qui m' a le plus intéressé dans cette application c'est la fonctionnalité de gestion des membres et le système de paiement qui est intégré. cela me facilite la rédaction des rapports.
CONSCe que j'ai décrie dans cette application c'est le processus de configuration et de mise en plaque de toute les fonctionnalités
Vendor Response
Thank you for you review and for being a beloved Gym Insight customer! That is a big reason why Gym Insight is so easy to use and useful: member management, payment processing, access management all integrated in one software, so no jumping between platforms or tedious manual updates. As for set up, you'll find that with any software, it takes time to set up your gym's specific membership plans, calendars, users, member agreements, and numerous other settings. At Gym Insight, our customer support team is always standing by to help guide you through setup and answer any questions you have to get you up and running!
Replied November 2023
Robert
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Exceded My Expectations.
In the past year, my positive cash flow has increased over $5,000 per month.Combination of lowered cost and BIG increase in revenue. With advice from GymInsight, I lowered our monthly dues from $35 to $19.95 per month.
PROSEase of integration. Ease to train staff. Excellent reports. Excellent Support. Lowered my cost of business.
CONSCould not be more pleased. Communicated with GymInsight 2 years before making a decision to a leap from a Franchise gym to a independent gym. Transition was smooth.
Vendor Response
Thank you for the review, Robert! It's awesome to hear that Gym Insight and the support and consulting that we offer are really paying off for you!
Replied March 2022
Tanner
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Fantastic Gym Management Software!
It's been great. They've been super responsive to all of my questions and provided guidance to me when I bought my first gym.
PROSEase of use, online sign ups for members, digital keycards, the support, and the awesome staff
CONSOverall, there's not much that I don't like. It would be nice to have the option of a self-serve report customization.
Reason for choosing Gym Insight
Best bang for the buck and it fit my gyms business model really well
Reasons for switching to Gym Insight
Wanted to utilize more modern software and create a better member experience
Vendor Response
Thank you for your kind words! We've heard your feedback, and we're already already almost ready to roll out report customization improvements that you're going to love! Keep it coming!
Replied June 2023
Sherry
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed March 2022
gym software
easy to use after learning and [SENSITIVE CONTENT] is awesome to work with any problem I have.
PROSWell liked the old system then I learned the new and pretty happy with it.
CONSsometimes I sign up new memberships and they don't show up on the dashboard
Vendor Response
Hi Sherry, thank you for leaving a review. We were able to figure out with you over the phone that the software was working correctly. The reason that your new member not showing up on your Dashboard for that day was because you made their start date in 1922 instead of 2022. That's okay, we all make mistakes! And that one was easy to fix.
Replied April 2022
Brian
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Great platform
Very happy
PROSIt is easy to use and the customer services is great !
CONSJust needs a few more functions and permissions, but they are working on it.
Vendor Response
Hi Brian, thank you for the review, and thank you for being a beloved long-time customer. That's right, those features are coming soon!
Replied March 2023
Derek
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
Great product from guys that stand behind their product.
The ease of use is paramount. It allows the owners and managers a great range of control over the staff. The newest update allows individual tasks to be assigned to specific employees with deadlines. The program also forces you to look at and constantly evaluate your business from a financial stand point.
CONSBit pricey but you get what you pay for. You want quality this is it. However, it's a flat fee unlike the previous software we used that charged a monthly fee plus a percentage of each membership
Don
Health, Wellness and Fitness, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
A breath of fresh air.
I have been totally satisfied so far!
PROSHaving accidentally found Gym Insight in the spring of 2021, the running of my fitness facility has been forever changed. For 20 years I ran my 24 hour gym facility with pen and paper and it worked. However, I had no idea how much extra time I was spending doing so much needless desk time. After integrating Gym Insight, each passing week it became apparent what a great value and timesaver this company is. I highly recommend that any fitness facility of any size take a close look at this software program that is a complete game changer.
CONSThere really are no cons as they are always improving upon they were already great software.
Vendor Response
Thank you, Don! We're glad we could help.
Replied March 2022
Nihindu
Animation, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2023
Best Gym Management Software I've used.
I really shappy with Gym Insights. All features are great l!
PROSI've been using this software for 2 years and it's really great software.Easy to use because of simple UI. The customer service is very friendly.
CONSI'm still using Gym Insight and I don't have any issues, complaints so far.
Vendor Response
Thank you! We are the Best Gym Management Software.
Replied April 2023
Krishna Kant
Computer Software, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2023
Smooth Gym management software
I really like the number of features it supports, it is an all in one tool for gym management. I also like the customer service.
CONSThe price of the software can be more aggressive and remote access of the app needs a bit of improvement with the access time. It is fine overall.
Vendor Response
Thank you! Yes, we have been adding tons of features and improvements over the years and we'll continue to add more, including to our Members App. We're also working on making the Members App even easier to download and log in to on multiple platforms, so stay tuned! We're not aware of any issues accessing Gym Insight on mobile, so if you have any difficulty, please contact Customer Service via phone, email, or the Send Us Feedback button. Thanks!
Replied February 2023
Gage
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
This Is A Great Software
What I like most about Gym Insight is how well they have integrated user friendliness with the many different needs that is required to effectively operate a fitness center/s.
CONSI can honestly say that there aren't any features that I dislike within Gym Insight.
Vendor Response
That's what we do! Thanks for the review.
Replied March 2022
Johnny
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
Excellent
We are able to automate the drafts, and download the reports in any format we need. It makes our lives easier, and it costs way less than the program we used to use.
PROSWe love the way it is so easy to use and easy to learn. The reports are simple and can be downloaded in formats that are compatible with most software programs.
Brian
Sports, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Easy to use, best bang for your buck
Gym insight is very user friendly. It makes it easy to keep up with my members and finances.
CONSreally don't dislike anything about the software. It does what I need it to do
Vendor Response
Thank you! That's great to hear.
Replied March 2022
Michael
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2017
Overall verygood, not perfect but the software continues to improve and is on its way to being great
Point of sale, check-in system, member management
PROSThe software is constantly being updated, insight staff takes feedback seriously and implements the changes/enhancements we would like to see.
CONSThere's still some workflow issues and things that are counter-intuitive, glad to see the merging of guru, would like to see that for access as well. Guest accounts should not count towards our license count.
Scott
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2017
Overall very good product
Very Customizable software, easy to modify. Easy to add or subtract users. Scheduling is very easy to modify.
CONSOccasionally "freezes up" and needs to be restarted. Sometimes runs slow with our internet provider.