I like the easy to use layout of Jackrabbit and the ability to automate so many of our regular tasks. JackRabbit presents our calendar and class listings in easy to understand formats and allows for quick registration, account management and payments for our customers.

There are some areas in JackRabbit that need an update. Such as events. And sometimes I feel like we have to go through repetitive steps to do one task.

On the coach's side it is very easy to use, but as an administrator it can be confusing and frustrating.

It is easy to use as a coach in terms of clocking in and out and taking attendance. It meets most of our needs and is somewhat straightforward. I like that it is easy to connect to a person associated with the business when help is needed.

It's not very intuitive and many of the features fall short of ideal. When issues or suggestions are presented to support staff they are often acknowledged and agreed upon but not actually addressed. The idea portal alone shows how much room for improvement there is, and the fact that some ideas have been voted on hundreds of times and years ago shows that improvements are made slowly if at all.

Financial tracking and fee collects is made simpler since implementing JR Tracking student numbers is much easier as I have 3 branches

Easy to use, does 85% of what I require and has simplified our systems.

Better attendance tracking - adding notes to missed classes Medical alerts visible at each athlete not having to check a tab Kids not assigned to a class after a certain ti automatically be archived A proper App for parents to use on devices!!! Invoice & statement (individual) A internal shop for parents to see items and purchase Club apparel and uniforms Simpler way to separate my multi branch club

We have had a very positive experience with Jackrabbit. It does everything we need it to do, and it’s user friendly enough that it doesn’t take long when we need to figure out something we haven’t used it for before.

We run classes, open gyms, birthday parties, and track out and summer camps. Jackrabbit has the ability for us to be able to keep all of those things in order. We can quickly pull up a family and see ALL the things they are registered for and all the information associated with their account and payments.

Occasionally we will find something that we need to charge a group for and have to find work arounds - for example we have some kids that will get pizza on Fridays and we have to charge the group. The group changes every week so we have had to find work arounds, but really not a big deal.

Online registration, automatic drafts for tuition, class rolls

Waitlist option will not automatically notify you when an opening is in a class. You have to monitor it daily, weekly etc

The software provides most of the features we need to manage our classes, staff, payments. Our experience has been great thus far with the product and the technical support we receive.

Class Management features, payments, website integration, Zapier integration

Lack of additional mobile friendly options to provide customer with access via mobile devices. Integration options with third party applications (Jackrabbit is increasingly adding more options which is great). It would be great to provide a way to track service requests from customers inside Jackrabitt, requests for make-ups, transfers, cancellations,with email or text integration. We currently manage this type of requests outside Jackrabbit.

Easy to use. everything's all in one place between staff portal/attendance/registration/payments. Great customer service.

Sometimes it feels like a long time before they add new features/adjust things with how fast tech is moving, sometimes it feels like they lag behind. Especially when they have the community hub with some many users asking for the same features/abilities. So many things I wish they had- better staff scheduling system that's customizable (currently pay for and use another platform), ability to allow access for staff to do attendance on programs created as "events". More visually appealing/customizable calendar for event booking.

An all-around system that includes messaging options, statistics, data, staff logging, and PoS capabilities. It is, generally speaking, a very competent one stop software for 90% or more of what you might need.

Very option heavy UI takes a good while to learn, and isn't very intuitive. Calendar integration and options are very lack luster, to the point that we don't use the jackrabbit calendar at all. Integration with Gsuite or Apple Calendar would be a godsend for this software - preferably without using Zapier

Needed a system that would be user friendly as an administrator, as well as for my staff and families. This system met those needs and more. The finance structure was easy to set up and is a great way to keep everything in one place to track what each family owes.

When families are paying for something, they have to go through so many steps to process their payment, it can become confusing and in some cases, the payment does not process because of incomplete steps.

Overall Jackrabbit seems to be a good class management system. Customers can be billed and charged easily, attendance can be taken and employee hours can be track with a few clicks of a button.

I have to admit I do not have a lot of experience using different systems to compare Jackrabbit to. Some of the categories in the system are unnecessary for what I use the system for, and some tabs do not lead me to what I think they should.

It's relatively simple. If I have any issues or questions finding an answer is pretty easy and then customer service has been wonderful

It is very easy to use. Most everything I self explanatory

I don't have any that just stand out. I haven't had any issues that can't be fixed

Jackrabbit has eliminated all of the manual work of organizing registrations and sending confirmation emails for each session of classes. It has allowed us to see our revenue at a glance and easily track our monetary progress. It has allowed us to efficiently search and contact groups of families based on their status. (Example: Current students who are not registered for an upcoming session, families not paid by the payment deadline, all students registered for a class that is cancelled for some reason etc. )

We looked at a lot of software and it is difficult to find one that has options to search, track and do all the things you want to be able to do. And usually the more things that are possible, the more confusing and steep the learning curve. Jackrabbit offers so many possible functions and also organizes them well by through the Staff Portal, Parent Portals, drop down menus. The searchable tutorials are very helpful and I use them all the time when I forget how to do a particular function. We have been very happy with how Jackrabbit has organized and streamlined our information database and our processes.

Because there is so much information and possible ways to access the information it does take a significant amount of time to become familiar with it all. It is difficult to tell what the families see in their portals since I only ever see it from the back end. We have created a "pretend family " account for ourselves to be able to view it from the family's perspective.

I love it! it's easy, saves time, and is not too expensive!

Jackrabbit is very easy to use and is hard to mess up. When training someone I tell them there is nothing they can do that can't be undone. That's nice to be able to say that. We have used Jackrabbit for 12 years and I wouldn't even look at another data base.

I think some of the reporting features are confusing in their wording for filters. Most of Jackrabbit is written in a way that pretty much anyone can use it. The reporting is more confusing. We also would love to be able to split automatic payments between parents since we have so many divorced parents these days.

Overall I enjoy the product.

This program offers everything you need to run a business successfully and efficiently and suits our needs perfectly. It's easy to use and tracks vital information through customizable reports. Integration was a relatively smooth process with no significant problems. It has many customizable features, and its customer service is top-notch.

It takes a while to figure everything out, but once you do, it's pretty easy to use. I wish certain features that would work great for our business would be implemented faster; they base the value on the importance of the feature by user rating, so what might be necessary to one company might not be to another, so your feature might never be implemented. Still, you can only hope that it is. I also wish the program would accept debit card payments; we have a lot of members that prefer to use their debit cards, which means we still have some manual transactions happening, which increases the possibility of errors.

Allowing our parents to enroll online does save us a good amount of time. I think overall JR is a very good gymnastics software.

Parent Portal- Love that our parents can do everything online. It is very easy for them to do this. I am not sure what we integrate with except for our payroll.

My least favorite is that JR does not allow us to change the start/ enroll date. Currently we have to drop the enrollment and re-enroll them to be able to change the start date. It should be a modifiable field.

We love that Jackrabbit is always enhancing it's software. They are really great about listening to the customer's needs and trying to find quick solutions for them! Having online web registrations has been wonderful for both our class enrollment and event enrollment. It is really convenient that we can pick and choose what we want to show up on the website and set an auto email to be sent to the customers immediately after enrolling. The email student schedules feature is now one of my favorites! It has cut down our enrollment processing time by 50%! It is so nice not to have to type out the student's information and enrollment information when emailing a confirmation! The email templates and ability to add images and files to emails has been a total game changer for our company! It is so much easier and faster to send information to our customers and be able to improve parent communication! The staff portal enhancement has helped us be more consistent with tracking attendance. We don't use the time tracking portion or the portal at this time. We are in the process of trying to make the transition of tracking skills in the portal vs. on paper. We would love to see a better way to print a progress report if we switch to doing web based skill tracking. Lastly, I love the quick chat feature. Having support right at our fingertips is a wonderful feature to a class management system!

Our downfalls with the system are currently: -Printed Statement feature- I just recently sent an idea to the enhancement team. I would really like to see it more like the "email student schedules" system. You could set it up exactly how you want it to look in the text boxes and then in the middle it will auto pull the information you selected for the statement. It would also help if you could choose how the spacing reflects after the fold line. I had very minimal header/footer and it still printed almost 300 blank (or only print date) pages. -In the staff portal, we have had some glitches with a class showing as incomplete attendance when all students have either present or absent recorded and saved. This seems to happen when a makeup or transfer occurs on the same day as the class is held. -Having glitch issues when using Google Chrome. It has forced me to switch to Microsoft Edge. -Ability to "transfer" fees to a different category? Or a better way to track credits in the system. Right now it is hard because the money comes in towards on program, they drop for some reason and receive a credit and then when they come back they use it towards another program. The money always stays with the initial program. The credits don't show up on QuickBooks as it's not actual revenue coming in. Maybe there's a better way to track these? Not sure.

The reports have helped us see enrollment trends & the financial reports

Jackrabbit is easy to use. Billing is easy, managing classes is a snap. Customer service is outstanding! If I can't find what I need through help I can submit a ticket and customer service responds promptly.

That it doesn't automatically charge the card when customers enroll through the portal.When a student is marked as absent prior to class it doesn't show on the class roll report. We use printed & online attendance as a double check of which students are in the building. Closed dates show on the class rolls & internal calendar making it a bit tough to schedule make up dates.

Overall Jackrabbit is great at keeping us up-to-date on billing and payments. Our classes are up-to-date, attendance is easy, staff timecards are right next to attendance reminding them to do both. Timecards easily transfer out to payroll services. Parents can register for events and pay their bills through the portal which saves TONS of processing time. Customer support is AMAZING! I don't know how other gyms function without it.

Jackrabbit makes running our gym so much easier. We use it for everything from regular classes to registering for meets to birthday parties. The partnerships with several other services make it a very powerful tool. They are constantly improving, and the customer support is AMAZING! Help articles are easy to follow and can help walk you through just about anything.

I wish the skill tracking system showed progression of skills rather than date started, tested, & attained. The last 2 seem redundant in many case while showing the parents that they are working the skills and getting better is not an option but, in most cases, the most important. The other thing that is kind of frustrating is the email editor - it changes fonts and doesn't even copy over from a word document correctly.

Overall, we love the program. It's taken a little time for us to get the hang of things that our old program did not have, but we have a lot more options to expand in different areas now with it.

The functionality and software capapilities was what sold us on the product. You can do so many things with this program and we love what we have learned so far.

Having a different set up for Training Time(Open Gyms) and Camps other than setting up an event is one thing we miss about our previous software. We do not want to have to create a class for summer camps and we hold weekly training times for our members and non members. We offer a discounted rate for our members so we have had to do seperate events for each group and it does make things hectic. We also wish there was an option for Promotion codes or discount codes.

The experience is fairly positive and Jackrabbit responds. The look of the pages needs to be updated and modernized.

Jack Rabbit has many features that we use but sometimes it is not intuitive to the user. I would like to be able to have multiple skill and conditioning records for competitive kids and some functionality increased.

I would like to see the employees time card and checking time improved.

Fantastic. All issues I had or questions of functionality were quickly handled and rarely did anything come up. Great partner.

Ease of use and clarity of data. It is able to give me all the data I needed to manage the business and quickly manage classes, enrollment, payment, and handle parent questions.

Missed the ability to manage one time classes well.

It seemed easier to use than class pro. Less complicated to get to multiple functions.

Would like to see some features that are use daily simplified

Most impactful: Create classes, viewing each class, online registration for administrators and clients are easy!

I feel that their should be a way to let the computer system know when we will be closed for classes, so it prorates new clients class enrollments. Currently, we are closed one week in March, and the admins are having to edit the discounts if we "catch" the enrollments in time. Least like: INPUTTED ABSENCES. There should be an easier way to input absences for classes without having to click 10 times to get where to input. We spend a lot of money on printing out roll sheets DAILEY, because the system is too hard and complicated for our coaches to quickly input electronically their students absences on Jackrabbit. After each day, we load up on the coaches class roll sheets and have to manually enter each children absence for 40+ class everyday.

Other than the cons, my experience has been great and has saved me so much time what I am able to use.

Roll Sheets for ClassesGroup auto draft monthlyPartiesEvents

I have a trampoline park and would love to be able to add customers to JR and not have to pay because I get about 100-500 jumpers thru our doors a weekend. It is too difficult to add customers to this when they come in to just jump and pay. There is not enough time to add every paying customer walking into our door to just jump. This would help with advertising events if emails were in here. It is easier to explain over the phone. Also, I would love to be able to use your software in other areas, but my time is limited on having the time to learn it and to put it to action. I am very short employees at my gym and have no extra time to learn.

We have been a customer well over 10 years and they are on top of updating and improving/ enhancing the program.

I like that even when we aren't open customers can enroll in classes. We close a week during the summer and if they want to enroll in camp or classes they do not have to wait on us to be open. I like that we can autodraft- the majority of our customers are on auto draft and/or pay with a card on file. I love the new features of prorating classes.

Unable to email a group of parents by selecting those parents- (from the email section) You have to chose the class. I wish it saved sent emails and attachments have to be in PDF or JPEG.( a personal challenge for me)