--- title: "Jackrabbit Gymnastics Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Jackrabbit Gymnastics. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Jackrabbit Gymnastics is a good fit for you!" source_url: "https://www.softwareadvice.com/fitness/jackrabbit-gymnastics-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Club Management Software](https://www.softwareadvice.com/club-management/) / [Jackrabbit Gymnastics](https://www.softwareadvice.com/club-management/jackrabbit-gymnastics-profile/) / Jackrabbit Gymnastics Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/club-management/jackrabbit-gymnastics-profile/) Reviews [Alternatives](https://www.softwareadvice.com/club-management/jackrabbit-gymnastics-profile/alternatives/) # Jackrabbit Gymnastics User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 373 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 249 reviews (67%) - 4 stars: 100 reviews (27%) - 3 stars: 23 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (0%) ### Most mentioned pros - Jackrabbit simplifies our work in the office and makes the parent experience so clear and east for parents on their end. - Overall experience is good, I wish there were more features around birthday parties, privates lessons, adding mass charges by adding rules- automatically add sibling discounts or multi class discounts. - We love using the task manager it allows us to easily assign tasks to staff and track when they have been completed. ### Most mentioned cons - We have not found a good way to make private lessons work for our gym, even using the new appointments feature. - It is confusing the billing options as I always get charged for a high volume of memberships when I actually only have 100. - I think the way I have to create a report for example a report on Registration Fees, is very complicated. ## Jackrabbit Gymnastics customer reviews Showing reviews 1-25 of 373 (page 1). ### Jackrabbit is Awesome! - Overall rating: 5/5 - Reviewer: Joann B. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been great. I especially like how they have webinars on how to use different parts of Jackrabbit such as running tuition, using the event calendar, recitals, etc. They also take peoples feedback/ideas and are constantly updating and making the program better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Jackrabbit is very easy to use and navigate. I also like the support and help center. They also have web/YouTube modules on how to use it. Its great starting part when we have new employees come in. #### Cons Sometimes it does glitch and goes down but the Jackrabbit Facebook page lets everyone know. --- ### Love Chat Feature - Overall rating: 4/5 - Reviewer: Alyse P. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good. Chat support is helpful when you are in a quick bind. They are always willing to get more assistance to figure out the problem. Tied with the Facebook group is also very helpful! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Class and calendar options. Chat feature is great and people are so friendly. #### Cons some scheduling options are limited as well as notes for family accounts. #### Reasons for choosing Jackrabbit Gymnastics Better fit for our needs. We didn't need kiosk features and preferred the attendance system over theirs. --- ### Great Management Software! - Overall rating: 5/5 - Reviewer: Joann B. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered Jackrabbit is so easy to use and easy to teach staff how to operate it. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Jackrabbit allows us to track students' attendance, create a store and sell items through client accounts, keep track of staff hours/classes. I like that there are different ways to get help with an issue - email, live chat and phone and they answer fairly quickly. Also, the ability to add an idea which gets voted on by other uses and then is implemented to the system is great! I also like that I have the ability to limit access to certain users. #### Cons There is very little I don't like about Jackrabbit. Whenever I do have an issue, Jackrabbit is quick to help. --- ### Amazing company - Overall rating: 5/5 - Reviewer: Kacy B. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have had a great experience in the last 7 years we have been using Jackrabbit. It has made our day to day processes so simple, the reports are amazing and we couldn't do our jobs with out it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Jackrabbit simplifies our work in the office and makes the parent experience so clear and east for parents on their end. #### Cons Nothing comes to mind, we are able to work around any issue we have with the help of jackrabbit articles or on line phone support. #### Vendor response Hi Kacy! Thank you for such a wonderful review and for being a part of the Jackrabbit Gymnastics community for the past seven years. We’re thrilled to hear that Jackrabbit has helped simplify your day-to-day operations and create a clear, positive experience for your families. It’s especially rewarding to know that our reports, Help Center articles, and support team have helped you find solutions along the way. Thank you for your continued trust in Jackrabbit - we look forward to supporting your gym for many years to come! Replied May 2026 --- ### Recommended for gyms of all sizes! - Overall rating: 5/5 - Reviewer: Misty R. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have used Jackrabbit for around 8-10 years. It has made our bookkeeping process much easier. It fits most of our needs and we have not had any issues with the services. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, information retention, provides graphs and charts for comparison. #### Cons I wish I had more authority to create reports, more options to adjust reports. I would like the ability to create reports with specific information that I need, not just prefilled templates. #### Reasons for choosing Jackrabbit Gymnastics Cost, ease of use, customer service, easy to set up, met our needs #### Reasons for switching to Jackrabbit Gymnastics I needed something specific for gymnastics/cheer. --- ### Functional, but a bit convoluted - Overall rating: 4/5 - Reviewer: Katie T. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A bit of a slow learning curve but after that I did enjoy using the product, although I think I only scratched the surface if it’s entire functionality. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros You could do a lot of different things with it. #### Cons There are multiple ways of doing everything, which can be confusing when learning the product. #### Reasons for switching to Jackrabbit Gymnastics We merged two companies. Between the two products jackrabbit seemed to have more functionality so we switched everything to it --- ### We continue to grow with a solid system, thank you JR! - Overall rating: 4/5 - Reviewer: Charlotte A. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Really responsive to help inquiries, love that you send out newsletters/webinars and add features proactively, thank you for increasing PAD limit to $3000! #### Cons Need more improvements to the new Camps (there were issues with getting athlete enrollments and reports for this are really basic), the payment surcharge feature was difficult to switch over to since we lost payment information (it was costly to save it). #### Vendor response Hi Charlotte! Thank you for sharing your experience. We're so glad to hear our support team, updates, and resources like webinars have been helpful as you continue to grow. We also appreciate your feedback on Camps, and encourage you to continue sharing input directly in the product to help shape what’s next. If you’d like any help along the way, our Support team is always here to assist. Thanks again for being part of the Jackrabbit community! Replied April 2026 --- ### Scheduling easy - Overall rating: 4/5 - Reviewer: Samm M. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love the ease of scheduling and payment processing and posting. New items could use more work before coming to user view. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Jackrabbit makes class scheduling easy to do! For parents and instructors. Payments are easy to process and post as well. #### Cons Customer service is not always the most helpful. They tend to roll out new things without properly running through systems #### Vendor response Hi Samm! Thank you for sharing your feedback. We’re glad to hear scheduling and payment processing have been easy for both your team and your families. We also appreciate your input. Providing helpful, reliable support is very important to us, and we’d love the opportunity to learn more about your experience and how we can better support you. Please feel free to reach out so we can connect and assist further. Thanks again for being part of the Jackrabbit community! Replied March 2026 --- ### Amazing Customer Service - Overall rating: 5/5 - Reviewer: Jamie C. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Have had Jackrabbit for 21 years and couldn't imagine where we would be without it. I love the customer service and chat feature is amazing! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love being able to schedule multiple rooms going on a the same time and have everything in same database #### Cons The only downfall would be when emailing it will detect certain characters different and sometimes random ? will be listed in the emails instead of ! #### Vendor response Hi Jamie! Thank you for such a wonderful review and for trusting Jackrabbit Gymnastics for more than 21 years. We’re thrilled to hear that features like scheduling, our chat support, and having everything in one database continue to support your business. We also appreciate your feedback. If you're still experiencing this, our Support team would be happy to take a closer look. Thank you for being such a valued part of the Jackrabbit community! Replied May 2026 --- ### Jackrabbit can do it all - Overall rating: 5/5 - Reviewer: Krystal I. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Jackrabbit saves me so much time and keeps everything nice and organized for me. I can keep up with attendance, take payments, have staff clock in and out through it, etc. All in 1 place!! #### Cons There is a learning curve. Jackrabbit can do so much, that it takes a bit of getting used to. But, once you figure everything out it’s smooth sailing. Jackrabbit also has people ready and willing to help you with any questions you have. #### Vendor response Hi Krystal! Thank you for such a great review. We’re thrilled to hear that Jackrabbit Gymnastics helps save you time and keeps everything organized, from attendance and payments to staff time tracking - all in one place. Jackrabbit is a powerful platform, and we’re glad our team has been there to support you along the way. Thank you for being part of the Jackrabbit community! Replied June 2026 --- ### Good class system - has areas for improvement - Overall rating: 4/5 - Reviewer: Jenni O. - Verified reviewer: Yes - Industry: Sports - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Solid features, ease of use, good customer support. #### Cons Needed changes to the system are sometimes hard to come by. I don't always feel like the updates are for things that should have had a priority on being updated. #### Reasons for switching to Jackrabbit Gymnastics It was old and clunky and our program out grew it. --- ### Definitely a helpful platform! - Overall rating: 5/5 - Reviewer: Denise M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support is excellent! The integration of class listing tables on our website is a game changer. #### Cons It can be complicated to get the annual registration fee to work properly. #### Reasons for choosing Jackrabbit Gymnastics The customer service was great. That really helped us to make our decision. --- ### Jackrabbit Gymnastics Review - Overall rating: 5/5 - Reviewer: Jodi W. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our experience has bee very good. Jackrabbit listens to input from their users and is very good about implementing changes that make running our business easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We like the ease of moving between students and classes while working in family accounts. We love the ability to schedule our autopay payments. We love using the task manager it allows us to easily assign tasks to staff and track when they have been completed. #### Cons The new dashboard layout does not feel as easy to maneuver around. We do not really like the new calendar it is not as user friendly as the original for our uses. --- ### Successful - Overall rating: 4/5 - Reviewer: Ashley M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall our experience has been a successful one and i do find that the customer service is quite helpful. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Once we got into the swing of it all, it helped to keep everything very organized. #### Cons It could be slightly more user friendly. But my least favourite thing is that when participants register, their purchase can be stolen right out of their cart until they actually hit the purchase button. This causes a lot of problems for us. --- ### Jackrabbit is great! - Overall rating: 5/5 - Reviewer: Amanda M. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used jackrabbit at a prior business and now utilize it with our gym now. While we could utilize it more than we do it serves as a great software! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lots of great features from scheduling, registrations, staff tracking, lesson plans etc. #### Cons I can’t say I have any dislikes about jackrabbit. --- ### We love JR! - Overall rating: 5/5 - Reviewer: Olivia B. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. JR is amazing for our gym. Because of it I feel like our business has successfully grown. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that their customer service is always available and willing to help with any issue, question, idea or quick fix. #### Cons I wish there were more processing companies that were compatible with JR. Meaning we have local companies here (in our state) with lower processing rates but it would be a pain to manually enter everything every month --- ### Overall Jackrabbit is a WIN - Overall rating: 4/5 - Reviewer: Kelsea B. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of class & schedule building, attendance on both the parent side and on the coaches side during class and tuition processing are great! #### Cons The amount of options is great, but it can be very overwhelming and difficult to understand which option applies best at times. --- ### Good product, needs some tweaks though! - Overall rating: 4/5 - Reviewer: LAURA A. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was good, with some moments of extreme frustration. I like the product and what it does, and the support is good. But it would use some work and new features that are better for small businesses. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It is very versatile in how you can set up classes, birthday parties, staffing, etc. It allows for lots of customization. #### Cons Making sure it didn't charge people was NOT reliable. It also would be much better to have options to automatically charge certain individuals manually, for a membership fee for example. As it was, I had to do that manually. --- ### JR review ratings - Overall rating: 5/5 - Reviewer: Irene G. - Verified reviewer: Yes - Industry: Fine Art - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good, good customer support, always follow up and have been able to reconcile most issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has given us the freedom to do other things with the time saved from our old fashion billing. #### Cons I would like to be able to do my custom billing with closings in mind, it's a hard work around to get what I need for every 4 weeks, with breaks in there. --- ### Jackrabbit Gymnastics Has Excellent Customer Service - Overall rating: 5/5 - Reviewer: Tina D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. JR Gymnastics has been a great system, and I’ve been able to get all my problems resolved in a timely manner #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Excellent customer service and being able to chat with an associate to help get problems resolved. #### Cons Makeup system because parents are unable to undo a mistake when they accidentally choose the wrong date or want to change a date --- ### Nice and Neat - Overall rating: 5/5 - Reviewer: Starla A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I love how everything is neatly organized for all staff to use. I love how easy it is to look up clients as well. #### Cons I'm not a fan of the "new" dashboards. The original style was much better, but I am happy we can still pick between new and old when we use the platform. I do wish we had platform settings so I don't have to click "original dashboard" every time I log in. --- ### Great experience - Overall rating: 4/5 - Reviewer: Tabitha B. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I’ve had a pretty good experience with it #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The billing system is easy to use. Being able to do separate purchases is easy as well #### Cons The multiple screens in profiles makes it difficult to find certain items --- ### Beginning User - Overall rating: 4/5 - Reviewer: Katie B. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall very positive! It's been lovely having everything in one spot. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that it's an all in one system - I can run the entire business within the Jackrabbit ecosystem. #### Cons I do wish the email and newsletter capabilities were a bit more expanded. The font options and emoji use specifically. --- ### Front Desk Review - Overall rating: 3/5 - Reviewer: Jasmine P. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 5/5 #### Pros The schedule and billing feature. It was nice to be able to have that all in one. #### Cons The overall ease of use. I found the software a bit difficult. --- ### Jackrabbit for Cheer - Overall rating: 4/5 - Reviewer: Meghan R. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The product is very easy to use, almost "old-school" in many ways. #### Cons The product needs to make many updates to accommodate fees of the current day (tips, credit card fees, etc). We also wish the system would not count absences during recorded "closed dates". ## More reviews [Next reviews](https://www.softwareadvice.com/club-management/jackrabbit-gymnastics-profile/reviews/?page=2) --- Jackrabbit Gymnastics Reviews, Pros and Cons - 2026 Software Advice