I like the easy to use layout of Jackrabbit and the ability to automate so many of our regular tasks. JackRabbit presents our calendar and class listings in easy to understand formats and allows for quick registration, account management and payments for our customers.

There are some areas in JackRabbit that need an update. Such as events. And sometimes I feel like we have to go through repetitive steps to do one task.

On the coach's side it is very easy to use, but as an administrator it can be confusing and frustrating.

It is easy to use as a coach in terms of clocking in and out and taking attendance. It meets most of our needs and is somewhat straightforward. I like that it is easy to connect to a person associated with the business when help is needed.

It's not very intuitive and many of the features fall short of ideal. When issues or suggestions are presented to support staff they are often acknowledged and agreed upon but not actually addressed. The idea portal alone shows how much room for improvement there is, and the fact that some ideas have been voted on hundreds of times and years ago shows that improvements are made slowly if at all.

Financial tracking and fee collects is made simpler since implementing JR Tracking student numbers is much easier as I have 3 branches

Easy to use, does 85% of what I require and has simplified our systems.

Better attendance tracking - adding notes to missed classes Medical alerts visible at each athlete not having to check a tab Kids not assigned to a class after a certain ti automatically be archived A proper App for parents to use on devices!!! Invoice & statement (individual) A internal shop for parents to see items and purchase Club apparel and uniforms Simpler way to separate my multi branch club

We have had a very positive experience with Jackrabbit. It does everything we need it to do, and it’s user friendly enough that it doesn’t take long when we need to figure out something we haven’t used it for before.

We run classes, open gyms, birthday parties, and track out and summer camps. Jackrabbit has the ability for us to be able to keep all of those things in order. We can quickly pull up a family and see ALL the things they are registered for and all the information associated with their account and payments.

Occasionally we will find something that we need to charge a group for and have to find work arounds - for example we have some kids that will get pizza on Fridays and we have to charge the group. The group changes every week so we have had to find work arounds, but really not a big deal.

Online registration, automatic drafts for tuition, class rolls

Waitlist option will not automatically notify you when an opening is in a class. You have to monitor it daily, weekly etc