We love this for customer interaction and management. Bill pay is easy and straight forward. This falls short of being a total studio solution in my opinion however. Feel free to reach out to me for more ideas, I would even be interested in long term product development if you want.

I love how many options there are for reports and options within the report.

I would love for this software to have better inventory management and store management features. Also, hour tacking/employee scheduling is a little bit lacking. I have been using Homebase for hour tracking. Would be nice to us JR but the software is lacking.

I learn the most with the live chat agents. I'm thankful for that feature. We have something odd happening every once and a while where "JTech" posts things and I cannot track which employee actually posted a charge or did something in the portal. I spoke with a live agent and she didn't understand why that was happening either.

After using DanceManager on a desktop without cloud capabilities since the 1990s, Jackrabbit is a breath of fresh air.

I want portal messages from customers as a notification or a tab on my executive dashboard. It is annoying to go to the sent emails in reports every day to check. (I know we receive emails but my email address sends all Jackrabbit automatic emails to spam because it would overwhelm my inbox.) We also were frustrated in the beginning because we bought a card reader through SafeSave and it was not Mac compatible and we are stuck with it. We are using our Chase credit card processor for in person purchases, SafeSave for online purchases (or in-person requesting to use card on file), and Square when at performances/competitions. We desperately need something to read cards and update the customer's account simultaneously. (Rather than us charging the card and entering that they paid)

Stressful. I have not gotten a full understanding of the program. I implemented it this year and each time I look at it, I tend do use the same features that I have figured out for sure. I am still unsure if certain things went through or if I did things correctly. Many things did not flow easily as the coach explained. I would not be able to do any of it without the coaching. I appreciate that it is easy for most of my families. It is just stressful for me.

It integrates well with websites another systems. It tries to address many dance world features for large dance studios/businesses.

There are so many things/drop downs/sections to click on to make one basic thing happen. It is overwhelming to use due to the variety and numerous details that are always on the screen. Some steps take 2-3 steps to accomplish. The overall look is congested with many reports, graphs, statistics and numbers that are visual all the time. It is overwhelming with so much information or steps to take to use the program. Navigating through it take help from their coaching no matter what. For artistic individuals, it is over the top business arranged with statistics and listings.

Their tutorials/help center are helpful. The customer service is great.

I like the features, ease, and customer service.

I would like more automation and email drips.