Gymdesk vs MemberSuite
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.7 / 5
3.9 / 5
Value for Money
4.8 / 5
3.8 / 5
Customer Support
4.9 / 5
4.4 / 5
Functionality
4.6 / 5
3.9 / 5
Last Review Written
September 11, 2024
November 14, 2023
Pros/Cons
Pros
- This software is amazing for keeping a martial arts school on track. They are continually improving features as well and we highly recommend anyone use it.
- The website templating is also a nice tool. We are not particularly skilled at making and managing websites, so having this template has been super nice.
- It's fairly easy to find the features in looking for. Further the help section and customer support have been excellent.
Cons
- The only one thing I have found that I have had trouble with is when I search for a member if they are frozen their name doesn't come up in the search. I have to go to the frozen tab to find them.
- It’s cuts down tons on paperwork and allows the use of a card for recurring monthly payments.
- I dislike not being able to give INDIVIDUAL stripes when a promotion is made. I can put stripes on the color belts, but it shows everyone with the same stripes.
Pros
- The ability to customize and the price point was perfect for us compared to other systems. The customer service is really good as well.
- Their sales pitch is good. There are a lot of ways to customize the software and, for the right association with a very complex organization is can be customized to be a great tool.
- I like that it is web-based so all I need is an internet connection and I can access our database from anywhere. I like the attentiveness of our customer success manager and the support team.
Cons
- Our implementation was terrible and we are still finding things that do not work or were set up incorrectly.
- The lack of a spreadsheet import can be a hindrance. Also, there's no way to copy merchandise or most other objects in the system, which would be really helpful when creating a lot of inventory.
- But there is no pipeline, no way to track communications with members, and the plugin for outlook is no longer supported.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2023
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
