About Spark Membership

Spark Membership is a club management software that assists martial arts schools with attendance, marketing, sales, billing and project management operations. The platform enables administrators to record contact information, payment history, ranks and follow-up details of members.

Managers can track new prospects, engage them via emails or text messages and set up reminders to follow-up on leads. Spark Membership allows teams to book slots for private lessons, reschedule missed appointments and assign classes to different staff members using mobile applications on Android or iOS devices. Additionally, operators can define attendance requirements for various rank levels, track inventory levels and process payments via credit cards or automated clearing houses ...


Read More

Supported Operating System(s):

4 Reviews of Spark Membership

Overall rating

5 / 5 stars

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1 - 4 of 4 results

Do you use this product?Write a review

June 2021

User Profile Picture

Jeremy from Sharkey's Karate Studio

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

Martial art software that evolves along with business trends

Spark has been a great support to our school. The customer service is friendly and provides you with tools that will allow you to report an issue clearly so they can better help get it resolved. They will take the time to walk you through the software, even after the onboarding session. The owner actually got to know who we were and what our goals were and with that information, he suggested what features we should take advantage of in order to help those goals. I have worked with several other software companies that provide the same type of software, but none of them have come close to the type of software and the customer service behind it, that Spark does.

Pros

It is hard to pick out one single thing that I like 'most' about the software. If I have to pick one thing out, it is the fact that it is constantly evolving based on two factors, industry trends, and customer necessities. Spark software is always listening to what its customers need in order to keep them working forward. Unlike most software companies of the same type of product, which only quarterly or semi-annual upgrades, Spark makes new feature releases as soon as they are ready to make sure their customers get the needed tools for their success.

Cons

The only thing is the initial start-up on the software. Because there are so many things it can do, it starts off a bit difficult to navigate to get to the things you want. This is why I HIGHLY recommend you take full advantage of their onboarding program. It's free and it will allow you to better know the software.

Reasons for Switching to Spark Membership

More features that we could take advantage of, plus Spark integrates well with other 3rd party software that we use.

August 2021

Scott from Chardon Martial Arts

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Spark is powerful but easy to use

Spark helps keep us focused more on our classes and curriculum and less focused on collecting billing, missed payments, and constant repetitive communications. At the same time it allowed us to offer a better user experience when purchasing our products and services via Spark's checkout pages.

Pros

The automation features and flexibility is great. We have automation for leads but the true power is having them for different ranks. When a student is close to needed gear or weapons at a specific rank, we have Spark sent them an email introducing what they will need and a link to a checkout page to order it. Once this was set up, we stopped thinking about it.

Cons

I'd wished the POS system and Checkout Pages were linked somehow. This is a minor issue and we have easily worked around it.

Reasons for Switching to Spark Membership

I found Kicksite limiting and as a company more focused on being a 'simple' software package. That's great for schools that never had software before but I wanted to do more, specifically with automating repetitive communication we did every belt cycle. Spark allowed us to do that and more in communications, POS, checkout pages, etc.

June 2021

Ross from Shaolin Kempo Academy

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

Single Best Investment in running my business

They go way above and beyond. Had nothing new been added over the last several years I would still be happy with the product, however they have added and continue to add new features faster than I can implement them, and the price hasn't increased.

Pros

The best thing about this software is the people who develop and run it. If I had to pick a single area that spark has excelled for me it is keeping the small things from slipping through the cracks while spending less time than I used to.

Cons

It took me a while to figure out how to best use some of the features.

Reasons for Choosing Spark Membership

It was a hard choice but spark seemed the better value and more importantly when I did the demo and talked with [SENSITIVE CONTENT] he came across as sincere and honest. And he has lived up to that initial reaction time and time again.

Reasons for Switching to Spark Membership

Zen planners customer service was horrid, things only sort of worked about a year after I had switched over to Zen some of my automations quit working, 6 months latter I still had the same issue and there was no eta on when it would be fixed, they rolled out what was supposed to be a huge update and the only thing it had was an additional pronoun added to the name fields.

June 2021

Lori from Federation of Israeli Martial Arts

Company Size: 2-10 employees

Industry: Sports

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2021

Outstanding product and Customer Service that beats all competitors

The customer service is fantastic! The team responds in minutes during business hours. When questions come up that need changes or assistance the team works to resolve in usually hours, and for more complicated requests several days. The support from [SENSITIVE CONTENT] with the various calls walking me through the set up process made setting up the account possible. I am able to track my business in one location, and also appreciate that new features and services are constantly being added.

Pros

The software is pretty comprehensive and makes it easy to manage all aspects of my business. I like the ease of pulling reports, and immediate notification for new memberships, as well as the user friendly interface on the dashboard. In addition, the self help videos help address any questions immediately so there is no down time waiting on someone to help.

Cons

As a non-traditional user. We are not a school, but are a membership organization, there are several features that we need that we have had to do "work arounds" for. Most have been addressed but there are a few opportunities left.

Reasons for Choosing Spark Membership

Chose SPARK Membership because it offered the ability to have multiple memberships (with different end dates) for members, it has a comprehensive CRM program to manage income, members, etc.