--- title: "Arketa Software Reviews, Demo & Pricing - 2026" description: "Review of Arketa Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/fitness/sutra-fitness-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Fitness Software](https://www.softwareadvice.com/fitness/) / Arketa Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/254111-Arketa/reviews/)[Alternatives](https://www.softwareadvice.com/product/254111-Arketa/alternatives/) # Arketa Review Custom quote Free trial 1 plan Wondering if Arketa is right for your organization? Our Fitness Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Arketa 4.3 [(111)](https://www.softwareadvice.com/product/254111-Arketa/reviews/) Pricing Pricing available upon request ### About Arketa Arketa is a fitness and wellness platform that handles booking, client and staff management, reporting, marketing, and a branded app in one place. It also covers what a lot of studio software leaves out: events, teacher trainings, retreats, and on-demand video. The reporting includes a built-in AI assistant you can ask about your data in plain English, along with campaign tracking that shows which marketing actually brings in revenue. It's used by yoga and Pilates studios, gyms, and recovery businesses, from a single location to multi-location brands. The team has run studios themselves, and if you're moving from other software, they handle the switch for you: clients, packages, and stored payment cards all move over with a dedicated onboarding manager. Wondering if Arketa is right for your organization? Our Fitness Software selection experts can help you in 15 minutes or less. ## Arketa User Interface ## Popular Arketa Alternatives Main Product Arketa 4.3 [(111)](https://www.softwareadvice.com/product/254111-Arketa/reviews/) Ratings Breakdown - 4.27Ease of use - 4.27Value for money - 4.27Customer support - 4.16Functionality Pricing Available upon request Get Price Alternative Product [FitBudd](https://www.softwareadvice.com/fitness/fitbudd-profile/) 4.6 [(407)](https://www.softwareadvice.com/fitness/fitbudd-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.52Value for money - 4.65Customer support - 4.43Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [My PT Hub](https://www.softwareadvice.com/coaching/my-pt-hub-profile/) 4.6 [(3206)](https://www.softwareadvice.com/coaching/my-pt-hub-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.57Value for money - 4.54Customer support - 4.45Functionality Pricing Starting at $22.50 per month Get Price Alternative Product [Everfit](https://www.softwareadvice.com/club-management/everfit-profile/) 4.8 [(418)](https://www.softwareadvice.com/club-management/everfit-profile/reviews/) Ratings Breakdown - 4.83Ease of use - 4.56Value for money - 4.84Customer support - 4.63Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Mindbody](https://www.softwareadvice.com/gymnastics/mindbody-profile/) 4.0 [(2994)](https://www.softwareadvice.com/gymnastics/mindbody-profile/reviews/) Ratings Breakdown - 3.87Ease of use - 3.63Value for money - 3.82Customer support - 4.00Functionality Pricing Available upon request Get Price Alternative Product [vibefam](https://www.softwareadvice.com/product/493186-vibefam/) 4.9 [(93)](https://www.softwareadvice.com/product/493186-vibefam/#reviews) Ratings Breakdown - 4.86Ease of use - 4.87Value for money - 4.90Customer support - 4.77Functionality Pricing Starting at $89.00 per month Get Price ## Arketa Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Studio Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Arketa Features - Popular features found in Fitness Attendance Tracking Billing & Invoicing Calendar Management Class Management Communication Management Customer Database Employee Management Marketing Automation Online Booking Payment Processing Registration Management - More features of Arketa Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications API Appointment Management Attendance Management Automated Collections Automated Scheduling Autonomous Task Execution Booking Management Capacity Management Class Registration Class Scheduling Client Management Client Portal Community Management Contract Creation Contract/License Management Credit Card Processing CRM Cross-system Integration Customer Accounts Customer Engagement Customizable Branding Customizable Forms Customizable Reports Customizable Templates Data Collection Data Import/Export Discount Management Electronic Payments Email Campaign Management Email Marketing Event Calendar Event Management Facility Scheduling Fitness Performance Tracking Fitness Plan For Gyms For Yoga/Pilates Studios Group Scheduling Instructor Management Inventory Management Lead Generation Lead Management Marketing Tools Member Communication Member Portal Membership Management Merchandise Sales Mobile Access Mobile Alerts Mobile Booking Multi-Location Multi-step Planning Online Payments Online Registration Payroll Point of Sale (POS) Proactive Assistance Push Notifications Recurring/Subscription Billing Reminders Reporting/Analytics Reporting & Statistics Reports & Dashboards Rewards Program Scheduling & Reservations Self Check-In/Check-Out Self Service Portal SMS Messaging Social Media Integration Staff Management Task Management Task Scheduling Third-Party Integrations Visitor Management Wait List Management Waiver Management Website Integration ## Arketa Integrations Zoom Workplace Integration rated 4.8 from 12 reviews Stripe Integration rated 4.6 from 11 reviews HubSpot CRM Integration rated undefined from -1 review Twilio Integration rated undefined from -1 review Klaviyo Integration rated undefined from -1 review Stripe Billing Integration rated undefined from -1 review See all 13 integrations ## Arketa User Reviews ## Arketa customer ratings - Overall rating: 4.3/5 - Total reviews: 111 ### Rating distribution - 5 stars: 77 reviews (69%) - 4 stars: 15 reviews (14%) - 3 stars: 6 reviews (5%) - 2 stars: 4 reviews (4%) - 1 star: 9 reviews (8%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 4.3/5 - Customer support: 4.3/5 - Functionality: 4.2/5 --- ### There are great features, but not a lot of help to utilize the features. - Overall rating: 3/5 - Reviewer: Amanda V. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like the options, but need help knowing how to use it. It would be so helpful to have real people support us and not have to look things up through support. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The ability and ease to add on demand options and create a community. There are great features, but there needs to be help with learning how to best use them for our business. #### Cons There is very little support. It is hard to find answers when you try to work on something. When you submit a question it has sometimes taken over a week to get an answer. #### Reasons for choosing Arketa More options that fit my business for offering an online option. #### Reasons for switching to Arketa More fitness specific options with Arketa and easier to set up and use. --- ### Arketa is the best CRM for a yoga studio - Overall rating: 5/5 - Reviewer: Ashlee M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, we love it! The transfer was a breeze, the user interface is super easy to understand, and our team has been able to pick up on the system quickly. Oh, and we LOVE that there is a huge red alert if clients are missing a signed liability waiver. Overall, we would recommend this software to anyone looking for a cost effective CRM that gives you tools to automate your business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service is EXCELLENT! We've been with mindbody and momence before and their customer service wasn't nearly as helpful. Arketa agents are quick to reply and always follow up, making client management a breeze. #### Cons The only thing that were having issues with is for some reason our time zone is wonky because we are in Arizona. We've chatted in a few times that they've been wrong and they'll fix it but it will randomly revert back and then we need to chat in again. #### Reasons for choosing Arketa Walla's pricing was about $200-$300 more a month for the exact same offering. As a small business, we couldn't justify that and your sales team vibe was the deal closer. Allison our salesperson and her down-to-earth vibe was super refreshing in the tech space and made it feel like I was just connecting with a friend instead of being sold an insanely priced software. #### Reasons for switching to Arketa Momence's customer service was like fingernails on a chalkboard. They never replied back or fixed our issues. After a week of numerous errors with zero resolution Arketa gave us a cold call and the rest is history! --- ### Gut wrenching - Overall rating: 1/5 - Reviewer: Richard P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I am sick with how much we pay this company to be a "partner" and to provide customer support. It doesn't exist here. Be warned. They will sell you a dream team, lock you in and then forget you. Do not fall for it, it's a total trap. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros They make an attractive user interface. They make it easy to hand them money. They have a good sales pitch. #### Cons Zero customer support. Glitches that are not fixed. Problems that are not solved. Strictly AI delayed customer support.. still waiting for a response 3 weeks later. --- ### Promising Features - Overall rating: 4/5 - Reviewer: Benjamin A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered They are nice people at the company, and they try to do their best, I do recommend Arketa. It is a newer company, so it may not be as stable as established companies like Mindbody. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros There are a lot of good features with the software that allow you to customize the way you want to run your business, and it now works well for studio scheduling / booking #### Cons Bugs can occur or the interface/design can be misunderstood, which can create issues for customers trying to complete a sign up or payment #### Reasons for choosing Arketa because of what they promised, which did not come true. #### Reasons for switching to Arketa I fell for Arketa's marketing of the features and strong customer service they provide. They claim to remove friction, but they only create it. I am frustrated and so are my customers who use the software. I spend more time troubleshooting issues then running my business. --- ### Lots of Features with a Competitive Price - Overall rating: 4/5 - Reviewer: Ben A. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Overall it works and has nice features, but the stability can be improved. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros There can be bugs/errors which cause frustration for the user #### Cons It’s very unstable, constantly having bugs. It drives me crazy every day and their Tech support is very slow to fix anything. #### Reasons for switching to Arketa Because of what I was promised by Arketa, which was not true. --- ### RUN AWAY! Do NOT waste your time, energy, or money on Arketa - Overall rating: 1/5 - Reviewer: Maria R. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered RUN!! Do NOT let them trick you like they did me. I gave them way too Many chances and am now out THOUSANDS. They over promise (straight up lie) and way under deliver. They pretend that they are going to solve your problem, and leave it on the shelf. I was told there would be a specific feature by the time my account was set up, I told them I can’t switch to their software without that feature… that was 18 MONTHS AGO. Like, what? You can’t make this stuff up. Everytime I reached out about it I was told “2 more weeks”. Aahh! Lol just wild, seriously. RUN!!!!! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The look of the system. They made lots of promises about features, and those promises were good so I bought the software. #### Cons Pretty much everything. The glitches are unbelievable. The customer support loves to gaslight you. Many of the e features are ghost features. They don’t give you access to your backend payment processing… this should have been the only red flag I needed, but alas. Payment plans and recurring billing doesn’t cancel and then people are charged and you need to refund, but you lose all of the processing fees. I know all companies have Their weakness, but theirs are business ending. We have lots more than 2 handfuls of members due to the billing issues. Oh, they also sold me a point of sale that doesn’t work for Canadian debits… I asked if it would work in Canada before ordering it. They lied. They can’t fix it. They haven’t refunded me for the terminal which I bought in Feb 2025. #### Reasons for switching to Arketa Located in Israel when the war started and customer support was lagging. Also, words would sometimes show in Hebrew. Honestly, way better than Arketa in every way and shouldn’t have switched. Count your blessings, people! --- ### Frustrated user - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered The overall experience has been poor. It is a developing software with a high price tag. I have to spend valuable time and resources trying to mitigate issues that appear out of nowhere. Support is often not reliable in handling issues. It could be a training issue, or potentially they have a high turnover rate and the support person is new and doesn't appear to now the product very well. I am not impressed and don't recommend this product. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The app and consumer interface looks nice and is very user friendly. In general the software is user friendly once you have a basic understanding. #### Cons They are constantly doing updates that disrupt and disable original settings. It is hare to trust the software, because out of nowhere discount promos will disappear where they should be and other will reappear where they shouldn't be. #### Reasons for choosing Arketa It seems more user friendly. We liked the look and it seemed like they had the best support and were more developed. #### Reasons for switching to Arketa The app often glitched. They market other studios to my database --- ### Unethical and sketchy service - they will hold your client billing information hostage to keep you from moving to another platform in the future. - Overall rating: 1/5 - Reviewer: Jackson W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Avoid the service at all cost! They will promise anything to get the sale and string you along telling you they will update it to accommodate, which never happens. Then when you try to leave, they will keep all of your client billing information from you so you cannot transfer to a different platform unless you talk to all of your clients to get their payment information again. For companies that have a subscription based model, this can cost you thousands in. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The customized mobile app that allows customers to check in without scanning anything is convenient. When the data is accurate, it is convenient to see in their dashboard after very far explanations of how to decipher their confusing labels that do not reflect what your store actually provides. #### Cons When I tried to switch over to a different software, the company would not give our client billing information to our new software provider and became entirely unresponsive to keep us on the platform for longer by holding our client information hostage. Before we planned to leave the service, we brought up many concerns with what we were told the software could do and what it was actually able to do and the customer service was unresponsive and unhelpful. They told us for over a year that they would fix certain issues, but that never happened so we went shopping for a different service provider. Also, the data for a lot of the reports is inaccurate and inconsistent and very confusing. #### Reasons for choosing Arketa They promised to do more for less, which never came to fruition. --- ### Consistently Overpromises and Under-delivers - Overall rating: 2/5 - Reviewer: Donna S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered When we’ve addressed these concerns with Arketa, they’ve denied ever making certain promises—even when multiple members of our team recall hearing the exact same claims. Rather than taking ownership, they deflect responsibility, often implying that any disconnect is due to a customer “misunderstanding.” If switching platforms were easy at this stage, we would have done so already. We had another top contender during our search and, in hindsight, we regret not choosing them. We are extremely disappointed. If you're considering migrating your business to Arketa, we strongly urge caution. If you're just getting started, insist on access to a test environment so you can verify how the features actually work—not just how they’re described in sales calls. Build nothing into your membership structure or client communication until you’ve seen it function live. It may save you months of cleanup and miscommunication. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Their pitch. What they claim they do sounds really great and is very exciting. Their claim to be a 1 stop shop makes them very seem very attractive. #### Cons To begin, the data migration process was extremely mishandled. Despite multiple warnings from my team and me about which reports not to use, and our efforts to provide accurate, curated CSV files, our concerns were repeatedly dismissed. We were explicitly told to "relax" and reassured that we were "in good hands." Unfortunately, our worst fears were realized. The migration was a disaster, and as late as 24 hours before our grand re-opening, we were informed there was no viable solution. We are still dealing with the ripple effects of that poorly executed and completely avoidable migration. Not once has anyone taken accountability for disregarding the guidance we offered in advance. To make matters worse, when we reached out for urgent support the day before reopening—after working around the clock and sacrificing personal and family time—we were told by our assigned Studio Success Manager that she was at a family event and unavailable to help. In addition to overpromising during the sales process, we have consistently had to backtrack and re-educate our members about features and capabilities we were told existed but simply don’t. One such example: We were assured that when a member booked a bike for class, the system would automatically prompt them to reserve shoes and, if needed, collect payment at that time. We were also told the system would track shoe sizes used, offering helpful data insights. This functionality does not exist. We’ve had to revert to manual workarounds that offer no meaningful improvement from our previous system. This is one of many such examples. The process for freezing memberships and upgrading plans is also far more clunky and limited than what was presented. At this point, it’s clear we are dealing with a young company led by well-intentioned but inexperienced staff. The platform itself shows promise, but the internal knowledge gaps—combined with a sales team that overstates capabilities—create a frustrating and often damaging experience for established businesses like ours. We sincerely hope to see more transparency, accountability, and maturity in the future. #### Reasons for choosing Arketa Had a great sales call with Madison who promised she would not leave us in the wind once we signed on and the features they claimed to have were answers to current limitations. She is a good sales person. #### Reasons for switching to Arketa In retrospect, I wish we had not. It was the devil we knew and we switched to what we thought was a bright light, only to meet the devil we didn't know. --- ### Arketa is the ONLY solution you need - Overall rating: 5/5 - Reviewer: Theresa C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Arketa stands out with its exceptional support, making it the easiest-to-use and highly reliable platform. We've enjoyed growing our studio with them, knowing that we have their unwavering support. If you're tired of wasting time on software that doesn't meet your needs, Arketa is the solution you've been looking for. We've tested all the big and small ones, and Arketa is the only one that checks every box and surpasses our every expectation. Stop searching and start switching over to Arketa. You'll feel the difference in their support from day one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the entire system. It is very refreshing to find a studio platform that thinks of the future and considers the studio's clients to be an essential part of the development process. Their reports are to the penny, their setup is easy, and our clients love the ease of use. We used this system for our clients and discovered that for the studio side, it was just as easy for us! It is a lovely system, and if you are trying to decide who to go with, you won't look back once switching to Arketa. They are a breath of fresh air. #### Cons This is a minimal issue and nothing compared to other software cons. Their reports need a little assistance. They are the most accurate and reliable reports I have ever had, but sometimes, our ability to see a transaction immediately — can be delayed for 24 hours. #### Reasons for choosing Arketa I used Mindbody and Wellness Living for the first 23 years of our business. They are both clunky and do not think forward. All other brands were missing major features or were very cost-prohibitive, and many were solutions based on mind-body and wellness living, and they didn't think outside of those boxes. Arketa offered simplicity, and they think about how their software will bend and flex in the future. I love that forward-thinking process! Finally!! A solution that isn't trying to be another mind-body or wellness living. They are their own! The industry desperately needed this forward-thinking! I also love that every aspect of my studio is in one studio software solution. and then here is Arketa offered simplicity, and they think about how their software will bend and flex in the future. I love that forward-thinking process! We need that! I also love that every aspect of my studio is in one studio software solution. #### Reasons for switching to Arketa Clients struggled to navigate the cumbersome system. Reports were often highly inaccurate, confusing, and rarely matched. The website widgets worked only intermittently. System-wide issues were never genuinely addressed; instead, there were just temporary fixes and workarounds. Eventually, those workarounds became problematic, and it was difficult to know how to resolve issues since the original problems were never properly fixed. Having been with them for eight years, we witnessed how this caused significant functional issues for long-term users. --- Showing 1 - 10 of 111 Reviews [See All Reviews](https://www.softwareadvice.com/product/254111-Arketa/reviews/) ## Arketa Popular Comparisons [FitBudd vs Arketa](https://www.softwareadvice.com/compare/254111-Arketa/vs/436748-fitbudd/)[My PT Hub vs Arketa](https://www.softwareadvice.com/compare/34714-my-pt-hub/vs/254111-Arketa/)[Everfit vs Arketa](https://www.softwareadvice.com/compare/254111-Arketa/vs/369274-everfit/)[Mindbody vs Arketa](https://www.softwareadvice.com/compare/188104-mindbody/vs/254111-Arketa/)[vibefam vs Arketa](https://www.softwareadvice.com/compare/254111-Arketa/vs/493186-vibefam/)[FLiiP vs Arketa](https://www.softwareadvice.com/compare/254111-Arketa/vs/393206-fliip/)[WellnessLiving vs Arketa](https://www.softwareadvice.com/compare/56362-wellnessliving/vs/254111-Arketa/)[LegitFit vs Arketa](https://www.softwareadvice.com/compare/254111-Arketa/vs/333927-legitfit/)[BookyWay vs Arketa](https://www.softwareadvice.com/compare/254111-Arketa/vs/266640-bookyway/)[bsport vs Arketa](https://www.softwareadvice.com/compare/203284-bsport/vs/254111-Arketa/)[Mariana Tek vs Arketa](https://www.softwareadvice.com/compare/254111-Arketa/vs/361403-mariana-tek/)[Gymcatch vs Arketa](https://www.softwareadvice.com/compare/149473-gymcatch/vs/254111-Arketa/) [Compare All Alternatives](https://www.softwareadvice.com/product/254111-Arketa/alternatives/) ## Other Top Recommended Fitness Software [Wix](https://www.softwareadvice.com/crm/wix-profile/) **4.4** (10777) Recently recommended **0** times [Acuity Scheduling](https://www.softwareadvice.com/medical/acuity-profile/) **4.8** (5761) Recently recommended **0** times [Vagaro](https://www.softwareadvice.com/medical/vagaro-profile/) **4.7** (3654) Recently recommended **0** times [My PT Hub](https://www.softwareadvice.com/coaching/my-pt-hub-profile/) **4.6** (3206) Recently recommended **0** times Stuck Between Options? 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