--- title: "Arketa Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Arketa. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Arketa is a good fit for you!" source_url: "https://www.softwareadvice.com/fitness/sutra-fitness-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Fitness Software](https://www.softwareadvice.com/fitness/) / [Arketa](https://www.softwareadvice.com/product/254111-Arketa/) / Arketa Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/254111-Arketa/) Reviews [Alternatives](https://www.softwareadvice.com/product/254111-Arketa/alternatives/) # Arketa User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 112 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 77 reviews (69%) - 4 stars: 15 reviews (13%) - 3 stars: 6 reviews (5%) - 2 stars: 4 reviews (4%) - 1 star: 9 reviews (8%) ### Most mentioned pros - I especially love the in-house text messaging and phone calls with clients through Arketa, it keeps everything tracked in one place and is easily accessible for everyone on my team. - I also love Arketa’s tracking capabilities. Although it is an investment, I can clearly see how much revenue we have generated through automations, no-show fees, and other features, which makes the value very apparent. - From scheduling and membership management to keeping clients engaged through milestones and rewards, it's helped us stay organized while still feeling personal. ### Most mentioned cons - Businesses were given only two days' notice that email overages would now be charged, even though our plan specifically included unlimited emails. When I reached out about the issue, I was ignored. - Businesses were given only two days' notice that email overages would now be charged, even though our plan specifically included unlimited emails. When I reached out about the issue, I was ignored. - I don't like that there isn't a "today" option on the business app to get back to today's schedule. ## Arketa customer reviews Showing reviews 1-25 of 112 (page 1). ### Arketa Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered So far it has been good and I have been satisfied. There does seem to be some issue to iron out but every agent that I have spoken with has done a fantastic job solving the issues. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I appreciate the customer support they offer - as a new client, there are so many questions that I have at all different times. #### Cons They need more customer service agents to answer questions in a more responsive timeframe - and there are some hiccups in the system, like when customers want to change their membership level. --- ### Good Customer support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I am generally satisfied with the support we get. I also like the option to get on a quick call with someone in case I need to. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Support is usually pretty good when I get someone on the East Coast replying. They are helpful and try to provide quick solutions #### Cons I don't like when I get someone in Australia or another country to support me. The time difference makes it very inconvenient to resolve issues fast for our members. --- ### LOVE Arketa - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered The Client Support is always there to help you. Client & Class Management is easy to navigate. The email and messaging are easy for staff and members. So happy we purchased Arketa for our studio! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Arketa Studio Software is a great value for your money. The learning curve is easy because Arketa works with you to help you with your studio needs. The Arketa site is very secure. #### Cons The Cons are not being able to talk to someone LIVE over the phone, but you can Text with them live. --- ### Arketa 2026 - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Arketa has been wonderful! It’s made managing the day to day operations of our studio much easier and provides a lot of useful functionality in one place. I find it significantly more intuitive than other platforms I’ve worked with, and I appreciate that the system continues to evolve and improve. The customer support has also been a major positive and makes it much easier to navigate any questions or issues that come up. I’ve been very happy with the platform and would definitely recommend it to other studios! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Arketa is much more intuitive and user friendly than other studio management software I’ve used. The interface is clean, visually pleasing, and makes it relatively easy to find what I need and navigate the different features. I also really appreciate how responsive and helpful the support team is! #### Cons There are certain settings and features that can be easy to overlook or aren’t always immediately intuitive to find, such as the email suppression list, activation toggles, and some of the more specific account or communication settings. Once you know where they are, they’re generally easy to use, but it can sometimes take a little digging. --- ### Worth the Investment for Our Growing Pilates Studio - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Arketa has been amazing. It has given us better systems, stronger reporting, and more opportunities to automate and streamline our studio’s operations. I love the app, our members love the app, and the support we receive from the Arketa team makes such a difference. There are a few features I would love to see expanded, especially within payroll and widget customization, but I also feel confident that the team listens to feedback and will continue improving the platform. Arketa has absolutely been worth the investment for our business! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support team is one of the biggest things that stands out to me. They are incredibly helpful, respond quickly, and will even send personalized videos to walk me through something—whether I cannot find a feature, am trying to set up something new, or accidentally made a mistake. I also love Arketa’s tracking capabilities. Although it is an investment, I can clearly see how much revenue we have generated through automations, no-show fees, and other features, which makes the value very apparent. The built-in substitute management and calendar scheduling are also amazing. We previously needed a separate platform for those tasks, so having everything in one place has made managing our studio much easier. #### Cons The payroll reporting could be more robust. I currently have to export the data and run it through another system to check for scheduling overlaps, potential conflicts, and changes between pay periods. I would love to see more built-in payroll analysis, including the ability to compare totals from one pay period to another and automatically flag possible overlaps. I would also appreciate more customization within the widgets and purchase pages. For example, I have not been able to adjust certain widget dimensions, which means users sometimes have to scroll. It would be great if these pages offered customization similar to a website editor, although this has not been a major issue overall. --- ### Review from inBalance - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I've definitely enjoyed Arketa. I used mindbody for 6 years and I can say Arketa is a better experience and product overall. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love that our members love it! Many of the features are easy to use. The members love the branded app. I do enjoy the quick responses when needing technical support. For the most part the dashboard is user friendly. #### Cons I don't love some of the updates. I don't like that there isn't a "today" option on the business app to get back to today's schedule. I don't love the auto save feature when writing broadcasts. This new feature has not made life easier. I don't love that we are not limited on how many emails we can send out each month. --- ### Vivo Hot Pilates & Yoga Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Arketa has made running my business a seamless process. There are endless tools that allow for processes to run efficiently and hands-off. The customer support team has been extremely helpful and quickly responsive to every question I have, and they are very patient and detailed! On top of that, they are constantly adding new features to improve the client experience even more. I especially love the in-house text messaging and phone calls with clients through Arketa, it keeps everything tracked in one place and is easily accessible for everyone on my team. Additionally, their marketing suite has great capabilities that allow you to run promos seamlessly, track income from broadcasts/automations, and create specialized workflows for the client groups you want to reach. Booking into classes is seamless and students are even able to pick their mat spot ahead of time which creates a smooth pre-class process! Overall, I am very satisfied with Arketa and grateful to have them as the backbone to my Pilates & yoga studio! #### Cons I haven't came across any major issues so far, I would just say that there is definitely a big learning curve when setting the software up. There are so many elements that are not explained to you during your onboarding sessions, so definitely take advantage of their customer support team and articles! The team has clarified any questions I have had and have helped me with getting everything set up properly. --- ### Switching to Arketa was a great choice! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I have been very pleased with our switch to Arketa. We have been able to make our systems even more streamlined as a result of switching over to the software, and I am excited to keep learning and navigating the myriad of features available. I am incredibly grateful to the Arketa team too, who have been incredibly helpful and offered personalized and in-depth support at every step of the way! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Arketa is the comprehensive tools it offers for scheduling, managing the client database, and interacting with clients. I appreciate that Arketa is incredibly customizable, and that we can make small shifts between various pricing options and booking models that we utilize between our two studios. The interface is also extremely user-friendly from both the studio and client ends, and the customer support is quick and reliable. Arketa has made managing classes across studios incredibly easy, and I am excited to continue to learn more about all of the available features (from automations to the various transactional messaging and data analysis options available)! #### Cons As far as cons, there are a few easily managed hiccups I've faced; however, I appreciate that Arketa offers a feature request tool and offers comprehensive and personalized support. --- ### Highly Recommend - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Very positive. They've been really proactive and helpful wherever possible. Where they can't they usually provide a good reason. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great customer service. Very responsive. They're responsive and try to make feature requests happen. #### Cons No complaints. Currently, they're updating often so you can get occasional surprises. Like all companies, you can't select what products you want to show but we haven't found anyone who can do that. --- ### Customer support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I'm still in the beginning phase. Going live tonight. One of the reasons I left my other software vendor was due to poor customer support. Arketa has shown to far exceed my expectations in that arena (customer service dept and AI support). Very happy on that end. I will reserve judgment on the platform itself once we get going. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros AI and Customer Support are prompt and efficient. All of my questions have been answered timely and in ways that I could easily understand and implement in real time. #### Cons Misrepresented with Sales - I still do not have a copy of my contract and need to review the videos to see where the misrep and/or misunderstanding came from. --- ### Managing Director - Overall rating: undefined - Reviewed: November 2026 - Company size: 11-50 employees The calendar and checkout features of Arketa are beneficial for managing memberships, but the overall experience is marred by a glitchy booking system and poor customer support. The migration process was particularly difficult, requiring manual effort due to the lack of effective assistance. Full review available after login on Software Advice --- ### There are great features, but not a lot of help to utilize the features. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like the options, but need help knowing how to use it. It would be so helpful to have real people support us and not have to look things up through support. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The ability and ease to add on demand options and create a community. There are great features, but there needs to be help with learning how to best use them for our business. #### Cons There is very little support. It is hard to find answers when you try to work on something. When you submit a question it has sometimes taken over a week to get an answer. --- ### Arketa Aims to Grow Your Business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Arketa is great. It has a lot to offer. Many different tools to maximize your business and help it grow. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros [sensitive content hidden] with Arketa was quick to respond on chat and solve my question. Overall, Arketa is an in depth program that offers a variety of great tools to maximize your business. #### Cons I wish there was number I could call directly for support instead of using a chat. I am more of a traditionalist in wanting to speak to someone rather than going through chat. The people on chat are quick to respond and do solve any concerns I run in to. --- ### Not set up for those on the individual plan with in-person studio spaces - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I have already cancelled my plan for next year and about once a month when someone in the industry asks if I would suggest Arketa as a platform, I tell them the truth about my experience. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I liked the user interface and the ease to embed webpages into my own website. I also appreciated the ease of getting set up with Arketa, there were absolutely no hoops to jump through. #### Cons As a customer, I am not valued at all. They state that they have studio support available on weekends, yet I am never able to get in touch with people. They raised my yearly plan without any notice, and when I requested support, they are not able to provide any proof they they sent notice. They have also made payouts nearly impossible, and have held my money for 2-3 weeks now, with no support given (despite multiple requests) for the payout to be made. At an individual plan, they take 6% of all profits as they pass on the Stripe processing fee and have their own fee. They market themselves as the affordable alternative yet every single option is an up-charge. I have had reoccuring issues where if I enable referral codes for clients, their referral code will pop up with a competitor studio's name within it, which is a real great way to drive traffic to my studio as it just creates confusion about the brands and reminds students about the competitor's studio. Their software team does not care about this at all, so to save face, I am not able to have referral codes on at all, which is such a missed opportunity. --- ### AIR+Arketa Partnership - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Wonderful. I consider them a true partner and we are very happy with them. One of the best decisions we made as a brand was moving to Arketa. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Flexibility and the staff/leadership team. They are innovative, courteous ,smart, driven, and very kind people. #### Cons At times buggy. Would prefer more regression testing before releases. The team does a great job of enhancing the product all the time and at times needs to slow down to ensure existing features are not affected. --- ### RUN AWAY! Do NOT waste your time, energy, or money on Arketa - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Sports - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered RUN!! Do NOT let them trick you like they did me. I gave them way too Many chances and am now out THOUSANDS. They over promise (straight up lie) and way under deliver. They pretend that they are going to solve your problem, and leave it on the shelf. I was told there would be a specific feature by the time my account was set up, I told them I can’t switch to their software without that feature… that was 18 MONTHS AGO. Like, what? You can’t make this stuff up. Everytime I reached out about it I was told “2 more weeks”. Aahh! Lol just wild, seriously. RUN!!!!! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The look of the system. They made lots of promises about features, and those promises were good so I bought the software. #### Cons Pretty much everything. The glitches are unbelievable. The customer support loves to gaslight you. Many of the e features are ghost features. They don’t give you access to your backend payment processing… this should have been the only red flag I needed, but alas. Payment plans and recurring billing doesn’t cancel and then people are charged and you need to refund, but you lose all of the processing fees. I know all companies have Their weakness, but theirs are business ending. We have lots more than 2 handfuls of members due to the billing issues. Oh, they also sold me a point of sale that doesn’t work for Canadian debits… I asked if it would work in Canada before ordering it. They lied. They can’t fix it. They haven’t refunded me for the terminal which I bought in Feb 2025. --- ### A good CRM with some room to grow! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Pretty good - Arketa is VERY quick to respond to our issues and concerns, which we appreciate very much. I think Arketa could be a little more intuitive and user-friendly, but overall I've found it pretty easy to navigate. We appreciate the many reports that can be pulled for KPIs and such. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Having our own app to use (though it does have issues pretty frequently); Achievements and Challenges are cool; being able to leave notes on clients profiles; the referral codes; etc. #### Cons Many features that we would assume would be part of a CRM are not all included in Arketa, such as: 1. member birthdays (not just a long list of all client birthdays) 2. scheduling private session availability for instructors to make it easier for front desk and clients to book (this is very important to us) 3. staff members can't see their own time cards under "Team" 4. Having to make our cross studio/modality membership a bundle, so they don't get member benefits automatically etc. --- ### Consistently Overpromises and Under-delivers - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered When we’ve addressed these concerns with Arketa, they’ve denied ever making certain promises—even when multiple members of our team recall hearing the exact same claims. Rather than taking ownership, they deflect responsibility, often implying that any disconnect is due to a customer “misunderstanding.” If switching platforms were easy at this stage, we would have done so already. We had another top contender during our search and, in hindsight, we regret not choosing them. We are extremely disappointed. If you're considering migrating your business to Arketa, we strongly urge caution. If you're just getting started, insist on access to a test environment so you can verify how the features actually work—not just how they’re described in sales calls. Build nothing into your membership structure or client communication until you’ve seen it function live. It may save you months of cleanup and miscommunication. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Their pitch. What they claim they do sounds really great and is very exciting. Their claim to be a 1 stop shop makes them very seem very attractive. #### Cons To begin, the data migration process was extremely mishandled. Despite multiple warnings from my team and me about which reports not to use, and our efforts to provide accurate, curated CSV files, our concerns were repeatedly dismissed. We were explicitly told to "relax" and reassured that we were "in good hands." Unfortunately, our worst fears were realized. The migration was a disaster, and as late as 24 hours before our grand re-opening, we were informed there was no viable solution. We are still dealing with the ripple effects of that poorly executed and completely avoidable migration. Not once has anyone taken accountability for disregarding the guidance we offered in advance. To make matters worse, when we reached out for urgent support the day before reopening—after working around the clock and sacrificing personal and family time—we were told by our assigned Studio Success Manager that she was at a family event and unavailable to help. In addition to overpromising during the sales process, we have consistently had to backtrack and re-educate our members about features and capabilities we were told existed but simply don’t. One such example: We were assured that when a member booked a bike for class, the system would automatically prompt them to reserve shoes and, if needed, collect payment at that time. We were also told the system would track shoe sizes used, offering helpful data insights. This functionality does not exist. We’ve had to revert to manual workarounds that offer no meaningful improvement from our previous system. This is one of many such examples. The process for freezing memberships and upgrading plans is also far more clunky and limited than what was presented. At this point, it’s clear we are dealing with a young company led by well-intentioned but inexperienced staff. The platform itself shows promise, but the internal knowledge gaps—combined with a sales team that overstates capabilities—create a frustrating and often damaging experience for established businesses like ours. We sincerely hope to see more transparency, accountability, and maturity in the future. --- ### Arketa is the ONLY solution you need - Overall rating: 5/5 - Reviewer: Theresa C. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Arketa stands out with its exceptional support, making it the easiest-to-use and highly reliable platform. We've enjoyed growing our studio with them, knowing that we have their unwavering support. If you're tired of wasting time on software that doesn't meet your needs, Arketa is the solution you've been looking for. We've tested all the big and small ones, and Arketa is the only one that checks every box and surpasses our every expectation. Stop searching and start switching over to Arketa. You'll feel the difference in their support from day one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the entire system. It is very refreshing to find a studio platform that thinks of the future and considers the studio's clients to be an essential part of the development process. Their reports are to the penny, their setup is easy, and our clients love the ease of use. We used this system for our clients and discovered that for the studio side, it was just as easy for us! It is a lovely system, and if you are trying to decide who to go with, you won't look back once switching to Arketa. They are a breath of fresh air. #### Cons This is a minimal issue and nothing compared to other software cons. Their reports need a little assistance. They are the most accurate and reliable reports I have ever had, but sometimes, our ability to see a transaction immediately — can be delayed for 24 hours. --- ### Above and beyond expectations - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Sports - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered The team at Arketa has been exceptional, from our first intro call to all the setup calls we had it has gone without a hitch. All questions we had were promptly resolved and the team had amazing suggestions for the functionalities we were looking for. I've never felt dismissed and they were so patient in supporting us through the setup! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Arketa ticked all the boxes (and more) when it came to the functionalities we needed for our yoga studio but if I had to pick just one it would be the user interface. After having an account, customers can make purchases with one click and they have an easy overview of all packages in their account. #### Cons There isn't anything we like less about the system, so far it has been perfect for us. --- ### Love Arketa - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Fantastic! I loved meeting everyone. I felt seen and heard by everyone we've met and like our business really matters to the team and the company. Arketa feels like we got a whole community of friends and support when we signed up. Other software companies seemed like talking heads with zero interest in our dream and without any passion towards the fitness industry. Just sales bro's bullsh*ting about powerful tech. With Arketa it felt like something just clicked. This is a company I want to do business with. From the beginning there was mutual respect and immediate connection. Arketa is truly a special company and I am so honored to be a part of it!! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I loved their attention to detail, their energy and that everyone we spoke to was a practitioner of Yoga or Pilates. [sensitive content hidden] and [sensitive content hidden] we both amazing. [sensitive content hidden] has been super helpful during our onboarding process. I feel like everyone we have met and or worked with we have connected with. #### Cons There are some bugs in features that we ended up solving ourself. I think as a new software this always happens, I just hope it continues to get better as we move along with journey with Arketa. --- ### STUDIO Y3's experience with Arketa - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Arketa has been nothing but amazing, and I would choose this platform over and over again. The customer service and general support that I have received and continue to receive could not be more efficient and to the point. Also, the overall functionality of the platform is amazing. It is efficient and easy to grasp and get an understanding of. I would recommend Arketa to absolutely anyone in the fitness industry. Arketa was also recommended to me, so I know that I'm not the only one extremely pleased with Arketa's services. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how straightforward and to the point all the functions are, most of all from the backend. Additionally, I could not be more pleased with the customer service. #### Cons I think what frustrates me from time to time is that I need to go out of Arketa and onto stripe to see my net income. --- ### A wonderful system seemingly made for almost everything I need from a software. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been wonderful. Much more affordable and with more features that are useable than my previous software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Product is super easy to use and with more features coming out will be even better. Price was on point for the amazing features that already come with it. Additionally, I am not paying extra for a lot of random stuff that I don't know how to use. Amazing customer support and help with setup and integration questions. #### Cons There are some very minor things that I think could be added/changed, but I have been told some of these features were coming so I don't necessarily want to list them. --- ### Still a lot to learn because there's so many great features! :) - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Overall I am happy with it and just want more support with using the system as best as possible. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the appearance and cleanness of the site. I also like the chat option for questions. I am still learning communities but am hoping to utilize them more as I learn about them. #### Cons There seem to be a lot of glitches here and there. I wish that there were more weekly courses or videos to learn. I believe there was when I signed up but I learn by seeing and doing and not reading the articles so I feel like I'm always asking questions. --- ### Arketa platform for yoga business - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered I am a hands on learner and love to work with people so this was a challenge for me getting started as it was so brand new. I am happy to say my platform is up and running and that's in thanks to customer service helping me. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ala Carte concept which works well for many different types of wellness businesses #### Cons Dependent upon the plan that you choose it can be hard to get some assistance initially. At a higher level tier plan you have access to live chat or video calls. My only recommendation here would be to offer a one time onboarding with a live staff member to help trouble shoot regardless of the plan you choose. ---