--- title: "Arketa Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Arketa. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Arketa is a good fit for you!" source_url: "https://www.softwareadvice.com/fitness/sutra-fitness-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Pilates Studio Software](https://www.softwareadvice.com/pilates-studio/) / [Arketa](https://www.softwareadvice.com/product/254111-Arketa/) / Arketa Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/254111-Arketa/) Reviews [Alternatives](https://www.softwareadvice.com/product/254111-Arketa/alternatives/) # Arketa User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 111 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 77 reviews (69%) - 4 stars: 15 reviews (14%) - 3 stars: 6 reviews (5%) - 2 stars: 4 reviews (4%) - 1 star: 9 reviews (8%) ### Most mentioned pros - Very affordable Online Platform, for exercise instructors teaching both Private & Group Classes Online, and for building an On Demand Library. - With its user-friendly interface and seamless booking, Arketa streamlines operations and boosts client engagement. - Arketa ticked all the boxes (and more) when it came to the functionalities we needed for our yoga studio but if I had to pick just one it would be the user interface. ### Most mentioned cons - Their software team does not care about this at all, so to save face, I am not able to have referral codes on at all, which is such a missed opportunity. - Then when you try to leave, they will keep all of your client billing information from you so you cannot transfer to a different platform unless you talk to all of your clients to get their payment information again. - I have to spend valuable time and resources trying to mitigate issues that appear out of nowhere. ## Arketa customer reviews Showing reviews 1-25 of 111 (page 1). ### There are great features, but not a lot of help to utilize the features. - Overall rating: 3/5 - Reviewer: Amanda V. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like the options, but need help knowing how to use it. It would be so helpful to have real people support us and not have to look things up through support. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The ability and ease to add on demand options and create a community. There are great features, but there needs to be help with learning how to best use them for our business. #### Cons There is very little support. It is hard to find answers when you try to work on something. When you submit a question it has sometimes taken over a week to get an answer. #### Reasons for choosing Arketa More options that fit my business for offering an online option. #### Reasons for switching to Arketa More fitness specific options with Arketa and easier to set up and use. --- ### Arketa Aims to Grow Your Business - Overall rating: 5/5 - Reviewer: Brandie H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Arketa is great. It has a lot to offer. Many different tools to maximize your business and help it grow. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros [sensitive content hidden] with Arketa was quick to respond on chat and solve my question. Overall, Arketa is an in depth program that offers a variety of great tools to maximize your business. #### Cons I wish there was number I could call directly for support instead of using a chat. I am more of a traditionalist in wanting to speak to someone rather than going through chat. The people on chat are quick to respond and do solve any concerns I run in to. #### Reasons for switching to Arketa They could not solve some payment issues between clients and the gym memberships; we were having to do a lot of back-end work to correct things. --- ### Gut wrenching - Overall rating: 1/5 - Reviewer: Richard P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I am sick with how much we pay this company to be a "partner" and to provide customer support. It doesn't exist here. Be warned. They will sell you a dream team, lock you in and then forget you. Do not fall for it, it's a total trap. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros They make an attractive user interface. They make it easy to hand them money. They have a good sales pitch. #### Cons Zero customer support. Glitches that are not fixed. Problems that are not solved. Strictly AI delayed customer support.. still waiting for a response 3 weeks later. --- ### AIR+Arketa Partnership - Overall rating: 5/5 - Reviewer: David S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Wonderful. I consider them a true partner and we are very happy with them. One of the best decisions we made as a brand was moving to Arketa. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Flexibility and the staff/leadership team. They are innovative, courteous ,smart, driven, and very kind people. #### Cons At times buggy. Would prefer more regression testing before releases. The team does a great job of enhancing the product all the time and at times needs to slow down to ensure existing features are not affected. #### Reasons for choosing Arketa Leadership team was the main reason. Flexibility of the product was another. #### Reasons for switching to Arketa Cost, customer service, overall brand disappointment. --- ### Highly Recommend - Overall rating: 5/5 - Reviewer: Amy L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Very positive. They've been really proactive and helpful wherever possible. Where they can't they usually provide a good reason. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great customer service. Very responsive. They're responsive and try to make feature requests happen. #### Cons No complaints. Currently, they're updating often so you can get occasional surprises. Like all companies, you can't select what products you want to show but we haven't found anyone who can do that. #### Reasons for switching to Arketa better visibility for tracking of google ads, some customers simply couldn't access our schedule --- ### RUN AWAY! Do NOT waste your time, energy, or money on Arketa - Overall rating: 1/5 - Reviewer: Maria R. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered RUN!! Do NOT let them trick you like they did me. I gave them way too Many chances and am now out THOUSANDS. They over promise (straight up lie) and way under deliver. They pretend that they are going to solve your problem, and leave it on the shelf. I was told there would be a specific feature by the time my account was set up, I told them I can’t switch to their software without that feature… that was 18 MONTHS AGO. Like, what? You can’t make this stuff up. Everytime I reached out about it I was told “2 more weeks”. Aahh! Lol just wild, seriously. RUN!!!!! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The look of the system. They made lots of promises about features, and those promises were good so I bought the software. #### Cons Pretty much everything. The glitches are unbelievable. The customer support loves to gaslight you. Many of the e features are ghost features. They don’t give you access to your backend payment processing… this should have been the only red flag I needed, but alas. Payment plans and recurring billing doesn’t cancel and then people are charged and you need to refund, but you lose all of the processing fees. I know all companies have Their weakness, but theirs are business ending. We have lots more than 2 handfuls of members due to the billing issues. Oh, they also sold me a point of sale that doesn’t work for Canadian debits… I asked if it would work in Canada before ordering it. They lied. They can’t fix it. They haven’t refunded me for the terminal which I bought in Feb 2025. #### Reasons for switching to Arketa Located in Israel when the war started and customer support was lagging. Also, words would sometimes show in Hebrew. Honestly, way better than Arketa in every way and shouldn’t have switched. Count your blessings, people! --- ### LOVE Arketa - Overall rating: 5/5 - Reviewer: Traci A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered The Client Support is always there to help you. Client & Class Management is easy to navigate. The email and messaging are easy for staff and members. So happy we purchased Arketa for our studio! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Arketa Studio Software is a great value for your money. The learning curve is easy because Arketa works with you to help you with your studio needs. The Arketa site is very secure. #### Cons The Cons are not being able to talk to someone LIVE over the phone, but you can Text with them live. #### Reasons for choosing Arketa Arketa was Affordable and offered more than its competitors --- ### A good CRM with some room to grow! - Overall rating: 4/5 - Reviewer: Melanie R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Pretty good - Arketa is VERY quick to respond to our issues and concerns, which we appreciate very much. I think Arketa could be a little more intuitive and user-friendly, but overall I've found it pretty easy to navigate. We appreciate the many reports that can be pulled for KPIs and such. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Having our own app to use (though it does have issues pretty frequently); Achievements and Challenges are cool; being able to leave notes on clients profiles; the referral codes; etc. #### Cons Many features that we would assume would be part of a CRM are not all included in Arketa, such as: 1. member birthdays (not just a long list of all client birthdays) 2. scheduling private session availability for instructors to make it easier for front desk and clients to book (this is very important to us) 3. staff members can't see their own time cards under "Team" 4. Having to make our cross studio/modality membership a bundle, so they don't get member benefits automatically etc. #### Reasons for switching to Arketa Because of pricing and the features that Arkta offered that Walla didn't have --- ### Good Customer support - Overall rating: 5/5 - Reviewer: Nora T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I am generally satisfied with the support we get. I also like the option to get on a quick call with someone in case I need to. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Support is usually pretty good when I get someone on the East Coast replying. They are helpful and try to provide quick solutions #### Cons I don't like when I get someone in Australia or another country to support me. The time difference makes it very inconvenient to resolve issues fast for our members. #### Reasons for switching to Arketa we were looking for vetter customer support which we believe we found at Arketa --- ### Customer support - Overall rating: 5/5 - Reviewer: Heather N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I'm still in the beginning phase. Going live tonight. One of the reasons I left my other software vendor was due to poor customer support. Arketa has shown to far exceed my expectations in that arena (customer service dept and AI support). Very happy on that end. I will reserve judgment on the platform itself once we get going. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros AI and Customer Support are prompt and efficient. All of my questions have been answered timely and in ways that I could easily understand and implement in real time. #### Cons Misrepresented with Sales - I still do not have a copy of my contract and need to review the videos to see where the misrep and/or misunderstanding came from. #### Reasons for switching to Arketa customer service and not using the products avail --- ### Consistently Overpromises and Under-delivers - Overall rating: 2/5 - Reviewer: Donna S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered When we’ve addressed these concerns with Arketa, they’ve denied ever making certain promises—even when multiple members of our team recall hearing the exact same claims. Rather than taking ownership, they deflect responsibility, often implying that any disconnect is due to a customer “misunderstanding.” If switching platforms were easy at this stage, we would have done so already. We had another top contender during our search and, in hindsight, we regret not choosing them. We are extremely disappointed. If you're considering migrating your business to Arketa, we strongly urge caution. If you're just getting started, insist on access to a test environment so you can verify how the features actually work—not just how they’re described in sales calls. Build nothing into your membership structure or client communication until you’ve seen it function live. It may save you months of cleanup and miscommunication. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Their pitch. What they claim they do sounds really great and is very exciting. Their claim to be a 1 stop shop makes them very seem very attractive. #### Cons To begin, the data migration process was extremely mishandled. Despite multiple warnings from my team and me about which reports not to use, and our efforts to provide accurate, curated CSV files, our concerns were repeatedly dismissed. We were explicitly told to "relax" and reassured that we were "in good hands." Unfortunately, our worst fears were realized. The migration was a disaster, and as late as 24 hours before our grand re-opening, we were informed there was no viable solution. We are still dealing with the ripple effects of that poorly executed and completely avoidable migration. Not once has anyone taken accountability for disregarding the guidance we offered in advance. To make matters worse, when we reached out for urgent support the day before reopening—after working around the clock and sacrificing personal and family time—we were told by our assigned Studio Success Manager that she was at a family event and unavailable to help. In addition to overpromising during the sales process, we have consistently had to backtrack and re-educate our members about features and capabilities we were told existed but simply don’t. One such example: We were assured that when a member booked a bike for class, the system would automatically prompt them to reserve shoes and, if needed, collect payment at that time. We were also told the system would track shoe sizes used, offering helpful data insights. This functionality does not exist. We’ve had to revert to manual workarounds that offer no meaningful improvement from our previous system. This is one of many such examples. The process for freezing memberships and upgrading plans is also far more clunky and limited than what was presented. At this point, it’s clear we are dealing with a young company led by well-intentioned but inexperienced staff. The platform itself shows promise, but the internal knowledge gaps—combined with a sales team that overstates capabilities—create a frustrating and often damaging experience for established businesses like ours. We sincerely hope to see more transparency, accountability, and maturity in the future. #### Reasons for choosing Arketa Had a great sales call with Madison who promised she would not leave us in the wind once we signed on and the features they claimed to have were answers to current limitations. She is a good sales person. #### Reasons for switching to Arketa In retrospect, I wish we had not. It was the devil we knew and we switched to what we thought was a bright light, only to meet the devil we didn't know. --- ### Arketa is the ONLY solution you need - Overall rating: 5/5 - Reviewer: Theresa C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Arketa stands out with its exceptional support, making it the easiest-to-use and highly reliable platform. We've enjoyed growing our studio with them, knowing that we have their unwavering support. If you're tired of wasting time on software that doesn't meet your needs, Arketa is the solution you've been looking for. We've tested all the big and small ones, and Arketa is the only one that checks every box and surpasses our every expectation. Stop searching and start switching over to Arketa. You'll feel the difference in their support from day one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the entire system. It is very refreshing to find a studio platform that thinks of the future and considers the studio's clients to be an essential part of the development process. Their reports are to the penny, their setup is easy, and our clients love the ease of use. We used this system for our clients and discovered that for the studio side, it was just as easy for us! It is a lovely system, and if you are trying to decide who to go with, you won't look back once switching to Arketa. They are a breath of fresh air. #### Cons This is a minimal issue and nothing compared to other software cons. Their reports need a little assistance. They are the most accurate and reliable reports I have ever had, but sometimes, our ability to see a transaction immediately — can be delayed for 24 hours. #### Reasons for choosing Arketa I used Mindbody and Wellness Living for the first 23 years of our business. They are both clunky and do not think forward. All other brands were missing major features or were very cost-prohibitive, and many were solutions based on mind-body and wellness living, and they didn't think outside of those boxes. Arketa offered simplicity, and they think about how their software will bend and flex in the future. I love that forward-thinking process! Finally!! A solution that isn't trying to be another mind-body or wellness living. They are their own! The industry desperately needed this forward-thinking! I also love that every aspect of my studio is in one studio software solution. and then here is Arketa offered simplicity, and they think about how their software will bend and flex in the future. I love that forward-thinking process! We need that! I also love that every aspect of my studio is in one studio software solution. #### Reasons for switching to Arketa Clients struggled to navigate the cumbersome system. Reports were often highly inaccurate, confusing, and rarely matched. The website widgets worked only intermittently. System-wide issues were never genuinely addressed; instead, there were just temporary fixes and workarounds. Eventually, those workarounds became problematic, and it was difficult to know how to resolve issues since the original problems were never properly fixed. Having been with them for eight years, we witnessed how this caused significant functional issues for long-term users. --- ### Above and beyond expectations - Overall rating: 5/5 - Reviewer: Vera P. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered The team at Arketa has been exceptional, from our first intro call to all the setup calls we had it has gone without a hitch. All questions we had were promptly resolved and the team had amazing suggestions for the functionalities we were looking for. I've never felt dismissed and they were so patient in supporting us through the setup! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Arketa ticked all the boxes (and more) when it came to the functionalities we needed for our yoga studio but if I had to pick just one it would be the user interface. After having an account, customers can make purchases with one click and they have an easy overview of all packages in their account. #### Cons There isn't anything we like less about the system, so far it has been perfect for us. #### Reasons for choosing Arketa Arketa offered superior functionality (e.g. compared to Team Up) at the best cost-value relationship (e.g. Mariana Tek which was way over our budget). The other platforms had what we needed on the surface but missed the mark on many of the functionalities we required such as on-demand library and being a system that had seamless integration with our website. --- ### Love Arketa - Overall rating: 5/5 - Reviewer: Karis L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Fantastic! I loved meeting everyone. I felt seen and heard by everyone we've met and like our business really matters to the team and the company. Arketa feels like we got a whole community of friends and support when we signed up. Other software companies seemed like talking heads with zero interest in our dream and without any passion towards the fitness industry. Just sales bro's bullsh*ting about powerful tech. With Arketa it felt like something just clicked. This is a company I want to do business with. From the beginning there was mutual respect and immediate connection. Arketa is truly a special company and I am so honored to be a part of it!! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I loved their attention to detail, their energy and that everyone we spoke to was a practitioner of Yoga or Pilates. [sensitive content hidden] and [sensitive content hidden] we both amazing. [sensitive content hidden] has been super helpful during our onboarding process. I feel like everyone we have met and or worked with we have connected with. #### Cons There are some bugs in features that we ended up solving ourself. I think as a new software this always happens, I just hope it continues to get better as we move along with journey with Arketa. #### Reasons for choosing Arketa Arketa stood out as a human connection forward business. The team was diverse, unlike Momence which was just a bunch of tech bro's. #### Reasons for switching to Arketa We were on a free trial. We decided to switch after realizing the uniqueness of Arketa and their team. --- ### Cease and Desist - Overall rating: 1/5 - Reviewer: Marlo M. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered When I started using Arketa in July 2023, it was smooth sailing for the first 7 months or so. Their customer support was responsive and i didn't have any major issues with the platform. Then in March 2024 they migrated to a new dashboard and s**** hit the fan. The new dashboard was a big mess! Classes would disappear all the time, and new classes would randomly be added to the schedule without my doing so. I tried to run my studio like this for two months, but it wasn't sustainable. I migrated to Momence in June 2024. After I migrated to Momence I sent a formal request that our information be completely deleted from their platform in appliance to GDPR standards. It has been 4 months since that request and people are still able to book our classes on Arketa without my consent. I had to send them a Cease and Desist letter for false advertisement and violation GDPR. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I chose Arketa because our yoga studio offers sliding scale pricing and the platform was able to acomodate that functionality. #### Cons Platform was not functional and I am still working to get us off their website after cancelling 4 months ago. #### Reasons for choosing Arketa Price, and good communication/customer service --- ### They were better when they were Sutra - Overall rating: 3/5 - Reviewer: Heather W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered I signed up with them in 2021. They were amazing. Easy to access, helped with on boarding and trouble shooting and their subscriber events were great. Over time I have referred several people. Since the change in name and I safe assume personnel I would not recommend them ' unless you are tech savvy and have your own website. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Collects payments Relatively easy to set up schedule Need to improve zoom sync make it easier to edit zoom links House videos #### Cons Poor customer service. They are friendly but friendly is not getting the job done. When they were Sutra they designed my website. That was a HUGE plus. However getting assistance with my website or building out a community (which they strongly promote when doing challenges) could take 5 weeks to 6 months to get resolved. Currently I have been waiting 4 months to get an answer to why my web pop up disappeared and getting it updated. #### Reasons for choosing Arketa I needed a host for a library I was creating #### Reasons for switching to Arketa I needed a website or site hat would host an On Demand Library. AT the time Book When only functioned as hosting landing pages --- ### A wonderful system seemingly made for almost everything I need from a software. - Overall rating: 5/5 - Reviewer: Amber B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been wonderful. Much more affordable and with more features that are useable than my previous software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Product is super easy to use and with more features coming out will be even better. Price was on point for the amazing features that already come with it. Additionally, I am not paying extra for a lot of random stuff that I don't know how to use. Amazing customer support and help with setup and integration questions. #### Cons There are some very minor things that I think could be added/changed, but I have been told some of these features were coming so I don't necessarily want to list them. #### Reasons for choosing Arketa A Yoga Studio Owner told me about it and I checked into it and it just looked great. Everyone was so friendly and helpful. #### Reasons for switching to Arketa Mindbody was so difficult for everyone to use, including myself and I used it for years. It was almost impossible to get ahold of anyone to ask any questions. --- ### Still a lot to learn because there's so many great features! :) - Overall rating: 4/5 - Reviewer: Seana H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Overall I am happy with it and just want more support with using the system as best as possible. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the appearance and cleanness of the site. I also like the chat option for questions. I am still learning communities but am hoping to utilize them more as I learn about them. #### Cons There seem to be a lot of glitches here and there. I wish that there were more weekly courses or videos to learn. I believe there was when I signed up but I learn by seeing and doing and not reading the articles so I feel like I'm always asking questions. #### Reasons for switching to Arketa Mostly how expensive it was. I was using Mindbody for many many years but it kept going up. I also liked the community page option. --- ### Arketa platform for yoga business - Overall rating: 4/5 - Reviewer: Kacy H. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered I am a hands on learner and love to work with people so this was a challenge for me getting started as it was so brand new. I am happy to say my platform is up and running and that's in thanks to customer service helping me. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ala Carte concept which works well for many different types of wellness businesses #### Cons Dependent upon the plan that you choose it can be hard to get some assistance initially. At a higher level tier plan you have access to live chat or video calls. My only recommendation here would be to offer a one time onboarding with a live staff member to help trouble shoot regardless of the plan you choose. #### Reasons for switching to Arketa I thought this would be better but it's not. --- ### Helping me keep my business afloat! - Overall rating: 5/5 - Reviewer: Alli C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered I have been using Arketa for over three years now, they have supported me as I transitioned from an independent instructor to a full studio owner with a team of 16. They are quick to respond, friendly, always updating their software, and on the pulse with the trends and needs of fitness entrepreneurs. I am so grateful to be part of their community! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fast service, so many tools for my studio, intuitive for business owners and instructors, clean appearance #### Cons Because Arketa was a newer product when I signed on, there were some hiccups in the beginning, but they have quickly adapted to catch up with studio needs! --- ### Definitely worth it - Overall rating: 4/5 - Reviewer: Emily D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall very good. Team is responsive and helpful, software is much better than mindbody I was using before, and my community says the flow is great and easy to understand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love how it is customizable and can embed easily into my site. I love how fluidly in person, virtual, and on demand experiences can live side by side. Arketa has excellent customer service. #### Cons Waitlist feature is problematic. There is no fast and clear way of pulling up all the sessions used in a package. There could be more fluidity with payment: mainly the ability to apply payment to something already booked. It would be nice to display your availability for private appts separately from the ones that you reserve for ongoing clients. #### Reasons for choosing Arketa Pricing, seamless integration, recommended from someone #### Reasons for switching to Arketa Wanted all in one (virtual, videos, and IRL) --- ### Arketa - Overall rating: 5/5 - Reviewer: Donna D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: May 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've had a very good experience with Arketa. I love the zoom implementation and that I can create automatic emails to personalize a message for a specific class when people sign up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love all the features available in Arketa. Very user friendly on my end and the students end. #### Cons I haven't come across anything I don't like. #### Reasons for switching to Arketa My videos and sound quality weren't as clear with Moxie. I couldn't create gift cards and certain passes and challenges at the time I left Moxie. And I didn't have control over my clients accounts, like If I wanted to credit someone next month as a gift, I couldn't. But with Arketa, I could do all that and more! --- ### The cleanest dashboard for class management PLUS all in one platform - Overall rating: 5/5 - Reviewer: Maggie C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Before moving my business to arketa, I had to manage several different platforms. With the arketa platform I can manage all of my systems in one place, make changes quickly and easily, and I am so proud of the polished look presented in way that still feels like my business and brand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love being able to manage On-Demand content, livestream classes, and special programs in one place. #### Cons Arketa listens to customer feedback and is always growing and evolving to fit our needs. No complaints :) #### Reasons for choosing Arketa To be able to host classes, share on demand content, and create separate pricing structures for each was previously a HUGE headache! I spent so much time on other platforms on day to day busy work that has been made so much easier on arketa. Also, I was previously paying for video storage (arketa now offers me unlimited video storage without extra fees). Huge wins all around! --- ### A horrible experience - Overall rating: 1/5 - Reviewer: Jules G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered So far Arketa has not solved any of my problems and I have not received any benefit. This was money pit for me- a total waste of time and money-- and so much frustration before I gave up on it. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The salesperson was very nice and seems to believe in their product and service. However, what was promised on the sales end was not actually the way the team works. My setup meetings were canceled, my questions were replied to with links to videos that didn't actually answer my individual questions or help me with the kind of help that was promised. Their "live support" is just zoom meetings, which are at set times that don't fit in my schedule. The one I attended and the recorded version I watched also jumped past people's questions as "we're not really going to get into individual issues, but you can find your answer here." #### Cons I was buying into this because I believed they would provide the individual support I need, but just paid a lot more, and got a lot less, than my Squarespace. If all I was going to get was links to video tutorials for support, I could have just stayed with Squarespace. I absolutely hate that I spent so much time and money on this and didn't get a single month of the product up and running due to all the issues in getting the help I needed, I paid for a website I can't access. I put work into the back end and it didn't end up published correctly, despite following step by step instructions. Tasks that are simple on squarespace are complicated here. --- ### Easy to use - Overall rating: 5/5 - Reviewer: Sherri P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. In addition to the software, Arketa hosts webinars and trainings to support us instructors/entrepreneurs in growing our business. Each one is very upbeat and full of ideas that motivate me to keep going and growing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Arketa is really easy to set up as the business owner/instructor, and also simple for students to use. I am a pretty basic user (a few classes and videos) but it has a lot of features that I might use in the future (challenges, personal scheduling) so it's great to know these features are already there. The team is super responsive if you need technical help, and I love the company's beliefs in creating a community of instructors and encouraging us to shine. #### Cons I have not found anything that I don't like. ## More reviews [Next reviews](https://www.softwareadvice.com/product/254111-Arketa/reviews/?page=2) --- Arketa Reviews, Pros and Cons - 2026 Software Advice