All ABC Trainerize Reviews

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Jessica

1 employee

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2023

User-Friendly and Easy to Learn

User Profile

Darrell

Verified reviewer

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2018

A solid platform for virtual coaching and OPT

Overall Trainerize has been a positive experience - it has allowed me to create, build, and grow my virtual coaching business and greatly increase my earning potential.

PROS

I appreciate that they continue to add features and innovate. I also like the ability to create workout and program templates and copy it over to individual clients, with the ability to modify the workouts from there. The ability to add my own custom exercises is also pretty crucial.

CONS

I wish the payment system was easier to navigate, and I wish there was a way to add a one-time billed product while a client has an existing package running - currently I need to cancel the existing package, do the one-time billing item, then re-subscribe them to a recurring billing package. This is wildly inefficient and disruptive, but not an often-enough-needed feature that it causes major problems for me. I also wish I could modify program templates once assigned to a client.

Vendor Response

Hey Darrell! Thanks for the review! We are so happy Trainerize has allowed you to increase your earning potential as a online personal trainer! We definitely understand where you are coming from regarding Trainerize Pay. Our payments team is currently working on the best way to allow clients to purchase multiple products at at once. We will let you know as soon as we have a solution! - Team Trainerize

Replied June 2019

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2022

Trainerize is the best there is as of now for online personal trainers

PROS

The exercises library is very extensive. It's very rare that we can't find what we need. Even then, we can add whatever exercise we need from an external source.

CONS

The ease of use on the client's side is not optimal. Often, we have to explain to clients certain functionalities. It is not as intuitive as it could be.

Reason for choosing ABC Trainerize

Taking in consideration everything, this is the best online personal trainer software at the moment. It has more exercises, less bugs, better ease of use and much more than the competitors. Still, it's not perfect but they are constantly improving.

Frank

1 employee

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed March 2017

So Much Potential, Misses the Mark

I've tried 6 or 7 of the most popular personal training apps and decided to go with Trainerize. It's best at creating workouts quickly and easily, and has excellent client monitoring features. Unfortunately, there are still a lot of bugs. There is nothing worse than logging a whole workout during a session with a client, and then the app won't save it - losing everything. It has essentially forced me back to pen and paper. The integrations with fitbit and myfitnesspal sound impressive, but they don't import activity data. Makes no sense. If you can sync some of the data, why not sync the MOST IMPORTANT data? I have people tracking their activity with fitbit or with other apps - but now they have to enter it one more time into Trainerize. Customer service is frustratingly slow, it takes three days to get a response - even when you purchase an annual plan that promises "priority support" and a "dedicated customer service manager." The response will always be, "our team will consider it." Then nothing. If you want an app improvement, there has to be enough votes collected by the Trainerize community (which most users probably never take the time to visit) to work on it, even if the development team is fully aware of it and knows it makes sense. They remove features without warning. Before, when you created exercises for the app, you could link to a youtube video OR use photos. In many cases, it made more sense to use a photo (stretches/simple exercises). After taking weeks to create, edit and upload all these photos for my exercise database, they removed the feature and lowered the quality of my photos so much that all the user could see was a pixelated mess. Their response was essentially "Too bad, so sad." Without these (and some other) problems, this app would be unbelievable! But with it's continued crashes, it loses it's usefulness and can be more problems than it's worth. Might be fine if you're only using it for online training. Recommendation: It's still probably the best app, but I will revisit the others. DEFINITELY, don't sign up for a year - go monthly for a while and see how it works for you.

PROS

Easy to use, easy to create workouts (and great flexibility to adjust workouts on the fly), many automated features, excellent client monitoring (including a new push notifications system).

CONS

Crashes, losing data, won't sync what counts, requires client to have internet connection, poor communication from customer service that responds to, but does not solve, problems.

Vendor Response

Hey Frank! Thank you for taking the time to review us and provide feedback! We are sorry we weren't able to get back to you sooner, we recently realized we were able to reply to reviews on Capterra and are now trying to get back to everyone. We are so happy you find creating workouts in Trainerize easy! In regards to the crashes, we are in the process of releasing a brand new version of the app (we invested over a year in rebuilding it from the ground up) that is going to improve the performance and overall stability of the app! If you would like beta access to try it out please email us at help@trainerize.com and we would be happy to give you access! In regards to MyFitnessPal, we can only sync the data they send us. We are working on improving our integration with them to hopefully include more data soon. Thank you for your patience while we work to grow and improve Trainerize. - Team Trainerize

Replied July 2019

Garrett

Health, Wellness and Fitness, 1 employee

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2023

Good at most things, lacking in a few key things.

It was good. I ended up switching but I liked it while I used it.

PROS

I actually really liked the mobile app. Super well done and easy to communicate with clients on the go.

CONS

It’s not super smooth. The interface is a little clunky for users and could be a lot more simple and sleek.

Reason for choosing ABC Trainerize

At first it was cheaper. I wanted my own app and switched away from it to get that at a cheaper price.

User Profile

Michael

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2017

Love the app and how it's growing and getting better month by month, year by year.

-Ability to save a lot of time, as well as store everything in one central place. -can now take on a much larger clientele base and train solely online - much better than old school excel spreadsheets and just simple email communication

PROS

Too many to type, but for sake of simplicity I'll pick the top three -Programs feature which allows you to store pre-made programs and copy them out, or add subscriber -groups feature, which is great for increasing social motivation and something special that the app offers -It's integration with new payments that has incorporated automation aspects that will allow us trainers to create a program and then simply "let it run" and not more work is needed on our end if we set it up properly; just need to collect the $$

Vendor Response

Hey Michael! Wow - thank you SO much! We are so happy you love the app! The Master Programs feature and Trainerize Pay feature are some of our favourites too. Stay tuned for more exciting updates and features coming soon! - Team Trainerize

Replied June 2019

User Profile

Rob

Verified reviewer

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2018

Best Overall General Fitness Platform I have found

Overall extremely satisfied. We are very reliant on the Trainerize platform for our future coaching services.

PROS

It addresses most of the fitness programming and online coaching needs while allowing integration with other best in class platforms for an overall comprehensive system. (Still further to go, but the development team seems open to addressing these needs)

CONS

Well, it isn't perfect, and it isn't all things (but nothing is, so to be nit picky) The big items are: - the integrated pay system only allows one package or product, no add-on upsells to a pre-existing service - there is not an integrated scheduling system (yet) - we cannot assign Master program and a Custom program to a client

Vendor Response

Hey Rob! Thank you for your review and feedback! We are thrilled you think Trainerize is the best overall general fitness platform (we do too)! Having two products at the same time is something we are looking into adding to Trainerize Pay. We will let you know as soon as we do! - Team Trainerize

Replied June 2019

User Profile

Che'Vonne

Verified reviewer

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed February 2019

Huge Help!!!

PROS

I love that Trainerize is constantly improving. I've been using it since 2017, and love the constant updates that makes running my online fitness business much easier! I love that they have a great exercise library, and still add to it often.

CONS

It doesn't allow for other apps to run at the same time. When tracking a workout, if you leave the app to try to open a music app, the tracking stops. The timer should run in the background. Also, it crashes a lot.

Vendor Response

Hi, Che'Vonne! Wow! We are so happy that you enjoy the App and that it helped you to streamline your business! Good News! We are in the process of releasing a brand new version of the app (we invested over a year in rebuilding it from the ground up) that is going to improve the performance and overall stability of the app! Plus, stay tuned for more exciting updates! :) - Team Trainerize

Replied July 2020

User Profile

Kimberly

Verified reviewer

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2019

Great Added Value to Training!

This has been a wonderful resource for me and my clients to use. I've had clients move out of the area and continue to train with me online. I've had clients use Trainerize to do workouts on vacation or extended leave. A+

PROS

A lot of improvement since I started using in 2015. User friendly, great selection of exercises or the option to add your own. Integration with Evolution Nutrition, FitBit, etc.

CONS

I would love to be able to add a photo to the exercise description if a video isn't added. If there's a way to do this, I'm not aware of it.

Vendor Response

Hi Kimberly! Thank you so much for your feedback! That's amazing! We love to know that you find the App user friendly! Wow! Your suggestion would be a great feature to have in Trainerize. Can you post on our Ideas forum? www.ideas.trainerize.com/forums Plus, stay tuned for more exciting updates! :) - Team Trainerize

Replied September 2020

User Profile

Kevin

Verified reviewer

Health, Wellness and Fitness, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Great product

I used to use google sheets which had to be manually entered on by the client and I wouldn't be able to visualize progress as well as now. I love that Trainerize automatically loads the nutrition information, tells me when my clients are getting their workouts done, is an easy to use instant messenger, and graphs the clients progress while also allowing easy access to progress photos.

PROS

I love how I'm able to visually see the progress my clients are making, easily check the macros that they are hitting while the app links to MyFitnessPal, and deliver workout programs that my clients can access

CONS

Sometimes it gets buggy and the nutrition changes do not load for my clients. And also some of my clients report having difficulty with notifications and/or receiving messages

Vendor Response

Hey Kevin! Thanks for submitting your feedback! We're so glad that you LOVE the ease of navigating with the App and that it is helping you to track your client's success! In regards to the issues, you are experiencing with the report tool, can you reach out to us at help@trainerize.com. Our team will be happy to help! Thanks for being with us all these years! Ps: Stay tuned for more exciting updates! - Team Trainerize :)

Replied September 2020

User Profile

David

Verified reviewer

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed August 2019

Excellent option for your trainee managing needs

Traiberize has allowed me to keep my trainees information, plans and schedule organized, reviewing and planning their progress and keeping all their information available noth for them and for me is easy and simple.

PROS

Practical, reliable, intuitive. It allows to keep all my trainees, plans and workouts stored and ready to access and use with ease.

CONS

It can be slow to process input on some devices.

Reason for choosing ABC Trainerize

Based on the reviews and after trying it for free first I figured out it was the right option for me

Vendor Response

Hi David! Wow - That's amazing! Thank you for taking the time to review us and provide feedback! We love that you like the ease of navigating with the app. Stay tuned for even more exciting updates and new features :) - Team Trainerize

Replied July 2020

Chris

Health, Wellness and Fitness, 1 employee

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2017

The best online fitness platform in existence

I have worked with Trainerize for about a year and a half now, and it's been a great relatioship. I have gotten to know the support staff in the executive department quite well, as well as the other staff on the technical side, and one person on the customer service side. Everyone at Trainerize is about making the online fitness experience better for both the professional and the end user clients. It was a pleasure getting to organize the initial conference calls with the executives at Trainerize and the executives at Under Armour Connected Fitness to make the MyFitnessPal integration possible. I am very proud of this addition and my part in it, because it means that thousands of trainers across the world, and probably hundreds of thousands of clients now have a way of managing nutrition in real time. End of the day, it's all about making things better, and Trainerize is at the forefront of that movement. Pleasure to be associated with them, and I look forward to a lot more success together in the time to come!

PROS

Ease of use, integrations, the MFP integration honestly is everything and I worked directly on this so I'm so happy that it has come out the way that it did

CONS

Wish some of the branding looked a bit better...I might have also not sent the most optimal files. I also wish that messages from clients and to clients were received as better notifications. I don't notice messages from clients until I am inside the app and I am assuming they don't see mine until they log in. Perhaps I'm missing a notification thing here but I just wish messaging was a little more noticeable. Clients might not want messaging going thru all the time, but I certainly would like to receive messages from them right away.

Vendor Response

Hey Chris! WOW - thank you so much for your review and kind words! It was a pleasure working with you as well! Please feel free to email us (help@trainerize.com) and one of our coaches would be happy to help fix your notification settings so you are notified on your device every time. - Team Trainerize

Replied May 2019

Erik

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2019

Workflow

Broken enough to do alot of really cool things the developers did not intend. They are constantly trying to get better and their customer service is top notch.

PROS

Data available. Once the system is learned it is very powerful

CONS

Workflow suffers. When training strictly online weight selection is tied for number one in importance with technique. Where you time is squander is with clients who have to have their weights added to guide them. They must be entered for every workout. We currently use our workout builder we have designed in excel to program the training and then have to transfer those numbers. We use a formula or boolean statement to process this. If trainerize could allow for weight percentages that are based of a weight we define and then define that percentage for each individual exercise your time per client will be cut in half. We haved used this program strictly online with high level athletes and your every day gym goers. The price per minute of your time is slightly over breaking even. I would love to talk more about how we use our builder and trainerize togther to help come up with a solution. Also there is no list of new exercises that are imported. I have filmed exercises only to see a month later trainerize has their own version.

Vendor Response

Hey Erik! Thank you so much for your review and feedback! Your idea regarding weight percentages sounds like a cool feature to have in Trainerize's future. Could you email help@trainerize.com with more details on how that would look? We can pass that on to the developers and they can get in touch with you if it is something they are going to add to Trainerize. Also thank you for your feedback on our customer service - made our day :) - Team Trainerize

Replied May 2019

Tiffany

Retail, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed September 2018

Great for a start up Trainer

It was great at the beginning until we grew, then the value of the software for our number of clients wasn't competitive enough with other solutions.

PROS

Trainerize was great for us in the beginning with less volume of clients. It gave us the ability to upload our meal plans and build workouts. I love that it has workout videos and exercises loaded into the app for when you need some inspiration for new client workouts.

CONS

It was a bit outdated compared to other training apps I have seen. Only allowed for one meal plan upload at a time and was always in a document format. Would love to see this software integrate with a meal plan building software.

Vendor Response

Hi Tiffany, thank you for taking the time to review our software! We're happy to hear you found inspiration from our exercise library, we have since added many more exercises! As for nutrition and meal planning, we do have plans to release more options for you in the future. Currently, we integrate with Evolution Nutrition if you're looking to get your meal plans built out. We also calculate client BMR and TDEE for you to help you create a client's daily caloric intake when assigning a nutrition goal. Please feel free to reach out anytime if there is anything we can help you with! We'd be happy to help you scale your business by helping you incorporate our Master Programs feature to automate the delivery of workouts to your clients. - Team Trainerize

Replied December 2019

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2021

Trainerize is a good program for starting a business, but needs a lot of ethical changes

The customer service people that I have spoken with have all been very polite and respectful and were able to take care of what ever I needed at the time.

PROS

I believe that this is a great way to learn how to use online fitness software because it is very easy to use and they have a lot of great features to use to make the coaching experience easier.

CONS

Trainerize is a bit costly for what you get when you can get 10 - 15 clients for what it cost in the Trainerize basic package. The trainerize me website is so cluttered with multiple profiles which are not from the area your looking for its difficult to figure out what you want and many of these profiles have multiple spots take up on the website. Most of these trainers also don't have any listed certifications or experience in fitness which creates ethical concerns for the platform.

Reason for choosing ABC Trainerize

It was recommended by a local gym owner

Jennifer

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Excellent Fitness App

Very easy and enjoyable to use. Has everything I need to track and communicate with clients in one easy spot.

PROS

So many things! I love the way you can build workouts and easily implement then into clients plans. Love that it tracks your progress from workout to workout. Also love that it graphs body weight, stats, has pictures, steps, habits and even a meal plan option. I seriously can go on and on about the app :)

CONS

I wish that there was a notes section by each exercise so you can add in a lil something about that exercise. Like if you used dumbbells or cables. Also when messaging it would be great if there was a send button and that the messages didn't send by hitting enter.

Vendor Response

Hey Jennifer! WOW - thank you so much for your review and kind words! We're thrilled to know that you like the Trainerize app and the ease of building workouts for your clients. Your idea of adding a note section for exercises, sounds like a cool feature to have in Trainerize's future. Could you email help@trainerize.com with more details on how that would look? We can pass that on to the developers and they can get in touch with you if it is something they are going to add to Trainerize. - Team Trainerize

Replied July 2020

Mike

Health, Wellness and Fitness, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Online training is amazing!

Love it overall!

PROS

I love Trainerize! It gives me the power to create a superior experience for my clients while allowing me more time and freedom for content creation and spending time with loved ones. It is truly the future of personal training and I am excited about the new features that Trainerize will continue to add. It is also a very affordable service, which is great for trainers starting out online to ‘get their feet wet’ and build a client base. Keep up the great work!!

CONS

1.) I wish I could view and create master programs and master workouts through the app. Especially since I am currently on the go a lot and it would be awesome if I could build my client templates on the go. 2.) A ‘trainer’ slot for our own workouts and programs would be a great addition. It would also give us more experience with the app, which would be helpful in answering any client questions.

Vendor Response

Hey Mike! Thank you! We are so happy Trainerize has allowed you to deliver a superior experience for your clients while also freeing up more of your time! We will pass on your feedback regarding creating programs from within the app to the developers for review. Did you know you can use "Timmy" the test client to train yourself? Feel free to email help@trainerize.com and one of our coaches can walk you through how to set that up. - Team Trainerize

Replied June 2019

Anonymous

1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY