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Azuga Fleet
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Azuga Fleet User Reviews
OVERALL RATING
Showing 1 - 5 of 157 reviews

Steve
Verified reviewer
Company size: 51-200 employees
Industry: Consumer Services
Time used: More than 2 years
Review Source: Capterra
December 2018
Azuga Fleet Value
Our relationship with Azuga has been positive from day ONE. When we have had an issue, they are handled it quickly and professionally. A superior company to work with - they make their customers feel valued (unlike others in the industry that require long terms contracts that automatically renew).
Pros
The product from Azuga is the most valuable on the market. Even though it is very reasonably priced, the features offered from Azuga are far more valuable than its price. We have used competitive products, but Azuga - by far - is the best value for the money. Cannot recommend a product of this type any higher.
Cons
nothing - we have had no issues with the product and no complaints. Customer service is outstanding.

Response from Azuga
Thanks Steve. Glad to know is Azuga is working well for you.
Replied January 2019
Tim
Company size: 51-200 employees
Industry: Automotive
Time used: Less than 2 years
Review Source: Capterra
August 2017
Great addition to our fleet
Pros
Using the Azuga software, we have managed to reduce our fuel consumption in our fleet by 14%. The ability to make sure our drivers aren't leaving their vehicles idling for extended amounts of time is what is mainly responsible for this savings. We have also been able to improve customer service since our dispatcher can easily see what driver is nearest to a location that needs an unscheduled visit. The dispatcher also enjoys not having to phone 17 different people to see who is closest.
Cons
We have had several of the transmitter units stop working, but a quick phone call or email to the support team, and a replacement device is quickly shipped out to us.

Response from Azuga
Tim - we're very glad to hear about the success you are having with Azuga Fleet, and happy to give the support you need when it's needed!
Replied August 2017
Chris
Company size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time used: Less than 6 months
Review Source: Capterra
August 2020
So many better options out there.
All sales, no service. I'm confident that the positive reviews for this company are fake or first time tracking device users and simply don't know any better. Make your own decision about using their service, but I urge everyone to simply hang up on them when you get the cold call sales pitch.
Pros
The sales pitch was spot on. [SENSITIVE CONTENT HIDDEN] said everything he needed to say to get us to leave GPS Insight after 3 years of great service. He offered everything we were already getting but also added in a maintenance tracking package, plus came in $8 per device cheaper. That money adds up quickly when you run a large fleet.
Cons
You cannot create hierarchies for different types of vehicles throughout different markets or regions. If you want to filter for all of the vehicles in one market, you can't do it. If you want to filter for one type of vehicle across multiple markets, you can't do it. We were offered a 30 ping rate at standard pricing, it wasn't written in the contract so I assumed that was their standard ping rate; it is for Fleet Complete and many others. While installing and initializing the device, I found out that their standard ping rate is 2 minutes and it is an additional $2 per device, per month charge for 30 seconds. It took over 30 days and multiple emails and phone calls to get the 30 second ping rate and that was only after I told them I was canceling the service. I had the original sales call recorded and it's good I did because they tried the, "it's not in writing, so we don't know what was offered to you". It was only after I emailed them that I was canceling the service that they seemed to actually care and escalated my concern, prior to that it was always, "I let the propper team know and they are working on it". The contract stated that I had a 60 day trial period and could cancel during that time if I notified them of an issue and they failed to fix the problem within 14 days. As stated before, it was a month of them not fixing the problem and now they want to charge a $100 per device early termination fee. I will continue to fight this and will not be paying that fee.
Reasons for choosing Azuga Fleet
I bought into the hype of the sales pitch. I've removed all of their devices and we're now using Fleet Complete. It's only $2 more but the service is actually what they said it was and so far we are completely satisfied. We're still in our first month of using the platform but I have over a decade of experience with these services and I'm confident we made the right choice.
Reasons for switching to Azuga Fleet
The promise of better service at a cheaper price point.

Tim
Verified reviewer
Company size: 51-200 employees
Industry: Real Estate
Time used: Less than 2 years
Review Source: Capterra
September 2018
Extremely helpful tool if you have more than 1 vehicle
We are extremely pleased with Azuga, and will continue to use them. The devices have paid for themselves in fuel savings and customer satisfaction.
Pros
-Know EXACTLY where your drivers are located. -Get alerts if your drivers are speeding, or driving in an aggressive manner which uses more fuel. -Manage vehicle idle time which wastes fuel -Have the ability to tell the customer exactly where their delivery is when they call asking "where is my item"?
Cons
GPS device is not built very tough. In the event that you need to swap out the device for some reason, it's pretty easy to bend the pins inside, or if it gets dropped, it will shatter easily. However, if this happens, Azuga will promptly get you a replacement (for a small shipping fee).

Response from Azuga
Thank you Tim for your feedback
Replied September 2018
Matthew
Company size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time used: Less than 12 months
Review Source: Capterra
December 2018
Great Value GPS
The support team from Azuga has been amazing. They are very quick to respond and take great care to make sure the problems get resolved. They have offered many solutions to help implement GPS tracking effectively.
Pros
For the money Azuga is a great value. There are a multitude of great options for fleet tracking and maintenance. The automatic maintenance reminders and check engine light notifications are ideal for making sure your fleet stays in top notch condition. The interface is very user friendly, easy to learn and set up your fleet.
Cons
The biggest issue that we ran into and is an issue with all OBD II GPS units is that the GPS doesn't do the best job triangulating the vehicle location because the GPS receiver is located too low in the vehicle with no line of sight to satellites. This issue can be quickly and easily remedied by adding a pig-tail extension to relocate the OBD II device to a better location.