Azuga Fleet
About Azuga Fleet
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Most Helpful Reviews for Azuga Fleet
1 - 5 of 215 Reviews
Tim
Verified reviewer
Real Estate, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Extremely helpful tool if you have more than 1 vehicle
We are extremely pleased with Azuga, and will continue to use them. The devices have paid for themselves in fuel savings and customer satisfaction.
PROS-Know EXACTLY where your drivers are located. -Get alerts if your drivers are speeding, or driving in an aggressive manner which uses more fuel. -Manage vehicle idle time which wastes fuel -Have the ability to tell the customer exactly where their delivery is when they call asking "where is my item"?
CONSGPS device is not built very tough. In the event that you need to swap out the device for some reason, it's pretty easy to bend the pins inside, or if it gets dropped, it will shatter easily. However, if this happens, Azuga will promptly get you a replacement (for a small shipping fee).
Vendor Response
Thank you Tim for your feedback
Replied September 2018
Kim
Automotive, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Very efficient software, Covers all the bases.
Totally happy with the experience.
PROSSoftware was already installed at my arrival. That said, I've really enjoyed it's ease of use. It covers everything I would need as a fleet manager. It's reliable, and precise.
CONSCould have used some crazy colors HaHa. Nothing really.
Vendor Response
Hi Kim, Thank you so much for taking the time to leave us a review. We really appreciate your feedback on the product and its reliability! Let us know if there is anything else that we can do to improve your experience!
Replied December 2022
Chris
Transportation/Trucking/Railroad, 51-200 employees
Used less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2020
So many better options out there.
All sales, no service. I'm confident that the positive reviews for this company are fake or first time tracking device users and simply don't know any better. Make your own decision about using their service, but I urge everyone to simply hang up on them when you get the cold call sales pitch.
PROSThe sales pitch was spot on. [SENSITIVE CONTENT HIDDEN] said everything he needed to say to get us to leave GPS Insight after 3 years of great service. He offered everything we were already getting but also added in a maintenance tracking package, plus came in $8 per device cheaper. That money adds up quickly when you run a large fleet.
CONSYou cannot create hierarchies for different types of vehicles throughout different markets or regions. If you want to filter for all of the vehicles in one market, you can't do it. If you want to filter for one type of vehicle across multiple markets, you can't do it. We were offered a 30 ping rate at standard pricing, it wasn't written in the contract so I assumed that was their standard ping rate; it is for Fleet Complete and many others. While installing and initializing the device, I found out that their standard ping rate is 2 minutes and it is an additional $2 per device, per month charge for 30 seconds. It took over 30 days and multiple emails and phone calls to get the 30 second ping rate and that was only after I told them I was canceling the service. I had the original sales call recorded and it's good I did because they tried the, "it's not in writing, so we don't know what was offered to you". It was only after I emailed them that I was canceling the service that they seemed to actually care and escalated my concern, prior to that it was always, "I let the propper team know and they are working on it". The contract stated that I had a 60 day trial period and could cancel during that time if I notified them of an issue and they failed to fix the problem within 14 days. As stated before, it was a month of them not fixing the problem and now they want to charge a $100 per device early termination fee. I will continue to fight this and will not be paying that fee.
Reason for choosing Azuga Fleet
I bought into the hype of the sales pitch. I've removed all of their devices and we're now using Fleet Complete. It's only $2 more but the service is actually what they said it was and so far we are completely satisfied. We're still in our first month of using the platform but I have over a decade of experience with these services and I'm confident we made the right choice.
Reasons for switching to Azuga Fleet
The promise of better service at a cheaper price point.
Ryan
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Great product and easy to use
We love how helpful their customer support is, they call us for suggestions that make a lot of sense
PROSSo easy to use and work with it meets all our needs and then some
CONSIt is a little too visible; however, that is not a huge issue
Reason for choosing Azuga Fleet
Customer referral
Vendor Response
Hi Ryan, Thank you so much for taking the time to leave us a review! We're so glad to know that you are having a great experience utilizing our services. If there is ever anything that we can do to improve your experience please let us know.
Replied December 2022
tom
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed December 2022
Time saver / lie detector
bread crumb, traffic and weather lay over. easy to identify multiply trucks across the US in different cities. gives very detailed locations.
CONSit won't switch over to the newest version. not having real time photos of truck locations.
Vendor Response
Hi Tom, Thank you so much for taking the time to leave us a review. We really appreciate your feedback on the product! Let us know if there is ever anything we can do to further improve your experience.
Replied December 2022