We are extremely pleased with Azuga, and will continue to use them. The devices have paid for themselves in fuel savings and customer satisfaction.

-Know EXACTLY where your drivers are located. -Get alerts if your drivers are speeding, or driving in an aggressive manner which uses more fuel. -Manage vehicle idle time which wastes fuel -Have the ability to tell the customer exactly where their delivery is when they call asking "where is my item"?

GPS device is not built very tough. In the event that you need to swap out the device for some reason, it's pretty easy to bend the pins inside, or if it gets dropped, it will shatter easily. However, if this happens, Azuga will promptly get you a replacement (for a small shipping fee).

Totally happy with the experience.

Software was already installed at my arrival. That said, I've really enjoyed it's ease of use. It covers everything I would need as a fleet manager. It's reliable, and precise.

Could have used some crazy colors HaHa. Nothing really.

All sales, no service. I'm confident that the positive reviews for this company are fake or first time tracking device users and simply don't know any better. Make your own decision about using their service, but I urge everyone to simply hang up on them when you get the cold call sales pitch.

The sales pitch was spot on. [SENSITIVE CONTENT HIDDEN] said everything he needed to say to get us to leave GPS Insight after 3 years of great service. He offered everything we were already getting but also added in a maintenance tracking package, plus came in $8 per device cheaper. That money adds up quickly when you run a large fleet.

You cannot create hierarchies for different types of vehicles throughout different markets or regions. If you want to filter for all of the vehicles in one market, you can't do it. If you want to filter for one type of vehicle across multiple markets, you can't do it. We were offered a 30 ping rate at standard pricing, it wasn't written in the contract so I assumed that was their standard ping rate; it is for Fleet Complete and many others. While installing and initializing the device, I found out that their standard ping rate is 2 minutes and it is an additional $2 per device, per month charge for 30 seconds. It took over 30 days and multiple emails and phone calls to get the 30 second ping rate and that was only after I told them I was canceling the service. I had the original sales call recorded and it's good I did because they tried the, "it's not in writing, so we don't know what was offered to you". It was only after I emailed them that I was canceling the service that they seemed to actually care and escalated my concern, prior to that it was always, "I let the propper team know and they are working on it". The contract stated that I had a 60 day trial period and could cancel during that time if I notified them of an issue and they failed to fix the problem within 14 days. As stated before, it was a month of them not fixing the problem and now they want to charge a $100 per device early termination fee. I will continue to fight this and will not be paying that fee.

We love how helpful their customer support is, they call us for suggestions that make a lot of sense

So easy to use and work with it meets all our needs and then some

It is a little too visible; however, that is not a huge issue

bread crumb, traffic and weather lay over. easy to identify multiply trucks across the US in different cities. gives very detailed locations.

it won't switch over to the newest version. not having real time photos of truck locations.

Tracking our drivers on the road and making sure use of time is being used properly.

Tracking of where they are at all times and even going back on days that you missed

Hard to maneuver around and figure out what else and where to go for different things

The real time tracking is the best. We use it all the time for tracking the buses

There nothing that i did not like about the software

I like it

the GPS tracking is the most helpful for me

In the reports section, I wish you could more the one day

Very happy with this product and the customer service

Liked the ease of setting up and monitoring my fleet

Finding some of the features that are available are obscure

The GPS tracking is fine and the maintenance tracking is great, but the Safe driver and rewards features aren't working at all for us. Customer service representatives are trying to be helpful in resolving the issues, but after 4 plus months of trying I am on my 3rd person "assigned" to help me and nothing has been resolved. We want a refund for the the cost of features that we have been paying for that aren't working. I was told that someone would call me to discuss that issue and it's been 3 weeks and I haven't heard from anyone. This is all very frustrating since the sales representative that convinced us to use Azuga was very good and we bought into his sales pitch only to learn now that half of the features we were excited to use aren't functioning. Certainly doesn't do much for our credibility since we convinced other Zerorez franchises to change their fleet tracking to Azuga and now it isn't all that we thought it was going to be.

It's theory is great! It does provide GPS tracking of our fleet, and provides good maintenance tracking .

Only part of it works! We aren't able to use all of the functions that we are paying for. I have been working with customer support for 4 plus months and still no resolution to the problems.

I imagine if there were no issues, and the customer service tried to get issues resolved, then it would be a very nice service. They have a lot of features, and some of them sometimes work.

We have GPS tracking issues, both not tracking and not close to accurate positions on the ones that do work. We have ELD issues, having to manually enter the trucks location, not allowing drivers to sign out, etc. The App leaves much to be desired, you have to use the desktop version to do anything besides see where your vehicles are. POOR customer service. Hours on the phone with no resolution. Transferred 2-5 times per phone call. You have to explain the issues to every Azuga person who you talk to. When they do finally resolve issues after months of explaining them, they dont resolve all of the issues. A big distraction if you want a seamless GPS/ELD system.

I am part of the Oregon experiment in paying by the mile for transportation infrastructure.

I'm a user who just wanted to be sure I paid my fair share for the transportation infrastructure I rely on. I signed on to Oregon's taxes by the mile program using Azuga. Recently I went from an older, traditional vehicle to an all electric Kona and simply notified the state and transferred the tool. Simple as eating cake. What surprised me is getting notices when my former vehicle had a warning light, right down to knowing what part of the car wasn't working correctly. That was icing on the cake!

I had no problems with the software as a user. You would need to get a response from the Oregon Department of Transportation as to how they compare the functionality of various products they used.

Very bad experience. Never expected something like this . They are constantly charging my account even devices does not work . They even charged amounts that are never send in any invoices. Azuga is really doing illegal actions .

Software was at beginning good. Later devices stop working and Azuga keep charging my account even for devices that are not working. Spend hours and hours in talking to customer service they never fix nothing . Would advice all customers to check this . Even device stop working they keep charging for that device . I had 6 devices only 1 was working and they keep charging my account for 6 devices.

Devices stop working . They just told us return devices we will send other . So I paid for insulation of every device . I have extra costs to bring my trailers back to pay someone to remove devices that are not working and pay for new installation . Azuga trackers are not worth all this expenses. After all this they are not returning my funds that they overcharged me . We are going to sue this company !

The support team from Azuga has been amazing. They are very quick to respond and take great care to make sure the problems get resolved. They have offered many solutions to help implement GPS tracking effectively.

For the money Azuga is a great value. There are a multitude of great options for fleet tracking and maintenance. The automatic maintenance reminders and check engine light notifications are ideal for making sure your fleet stays in top notch condition. The interface is very user friendly, easy to learn and set up your fleet.

The biggest issue that we ran into and is an issue with all OBD II GPS units is that the GPS doesn't do the best job triangulating the vehicle location because the GPS receiver is located too low in the vehicle with no line of sight to satellites. This issue can be quickly and easily remedied by adding a pig-tail extension to relocate the OBD II device to a better location.

The Azusa software has tracked my vehicle for several years. I always look forward to seeing what it has to say. I recommend for every vehicle.

The Azusa software keeps track of my vehicle’s daily mileage and location. This simplifies accounting. As well it notifies me of any problems with battery or engine codes.

The sensor plugs into the OBC port. Unfortunately it must be unplugged whenever the port is need for DMV registration or routine shop maintenance.

I love how easy it is to keep track of our vehicles in real time. We always know where our trucks are, how fast they are going, how long they have been where they are, etc.

Sometimes the set up screens can be confusing when adding a vehicle or driver. Like you have to have the driver added before you can add the vehicle, things like that.

It's nice to be able to tell where all vehicles are at any given time, however, at certain times of the day, the system invariably bogs down and the "real-time tracking" data becomes more like "3 hours ago tracking" data. Also, dependence on cellular service becomes an issue in rural areas.

It's fairly user intuitive after you learn how if works.

Turning vehicles in & off is cumbersome and must be done over and over if you close or refresh the browser.