Usually, all Calamp products are nice. I have been using live tracking devices, fleet management, TTU hardware, BMW products.Products are easy to use and very much inclined to all safety measures. Report theft and maintain of it. Engine value check as well

Performance can be better in terms of lots of users and devices.

Overall our experience is very good. It's rare that the software would go down and customer service reps are super helpful and informative.

GPS and route tracking are accurate at all times.

When it comes to geo-graphing/geo-fencing, there aren't very clear instructions on how to use those features and reasons for use/benefits.

Sucks I should dump your service and get on the works!

The ability to intargrate with our software system so we have everything on one screen. We can see when cars arrive and leave each Job.

Your support and sales department (if you have one)

The ability to update firmwares and config using batch updates and having realtime information about update progress is great!

Migration from PULS is cumbersome. It should have been transparent to the user, you should have made it a drop-in replacement process.

If you need efficient and reliable GPS, there is no other. The ability for custom scripting, while time consuming to master, gives you absolute control of your units and allows you to weigh power management vs live communicating, reboot frequency, messages sent, etc.

The ability of scripting and allowing you to control all aspects of the software from Sleeping to Tracking Intervals allows you to create a near perfect product.

With the ability of scripting comes complexity. There was a very large ramp up time of many months for us to learn everything. Even something as straightforward as communicating with the unit via Terminal took a long time to get the basics of (basically, you either have EVERYTHING correct in your setup with wires, ports, etc or you get no response back).

Vehicle tracking and remote data collection

The devices work well and seem to be robust. The PEG interface is good in that it allows some local processing, but limited in what you can do.

it would be good to be able to write custom local software on the device, to reduce the volume of data sent over the air. It appears that there is a trend to go along tha direction with thier products, but it is still limited to thier peg, or peg2 interface. The change from PULS to DM-CTC has not been good. The DM-CTC platform obviosly is still not fully developed and misses some of the basic functionality that PULS had. Customer support in australia is poor, with questions first going to a local distributor and then passed to a support center in the usa. responses can take days, and are often just left unanswered. Direct contact to calamp for support does reduce the not normaly provide better results.

I feel they are needing in some improvement, but are still the best option. In the end, no matter the cost, these device and this software (PULS) combination from Calamp are still number one in my opinion!

The PULS software allows us to control and monitor devices better than any other devices and it is critical for the best customer service across the board.

We really need, bulk scripting, a big fix on pg2 control and loading of those pg2 scripts. We need to have bulk loading and pulling scripts.The timer on CRC or 'sign script' needs to be reduced.

Great

I enjoy the ease of running reports regarding tracking

Sometimes the mileage is off by a few miles.

Overall I think CTC is an improvement from PULS, but a lot of work needs to be done to make it as easy to use.

Overall the CTC is a better look and a more comprehensive feel than PULS, but needs work

jobs need to be assigned for everythingyou can't copy/paste a large amount of devices at once to configure/update firmware, you have to search manually for each devicei have to click "load more" to see simple facts on each device like phone numbers or ICCID numbers

I've used CalAmp Software - PULS, for now closed to 4 years, and throughout that time I can honestly say that they have made it easy for us to manage all Firmware/Builds/Version easily for all of our Hardware Products, all in an all-in-one software management tool!

The complexity to make 'bulk' changes to all devices/hardwares.

The company has to respect the needs from customers. The company currently has no room to listen to the voice of the customer, we have faced several issues related to quality of the solution and to make things worse, the process of handling OTA operations with the devices isnot reliable. Also, Crashboxx is a great solution but it does not provide primitive API functions that every SaaS product.

- Despite the fact the APIs do not provide real-time feedback for collision, they are able to provide a minimum level of information about collisions.- OTA Operations used to work great

- OTA operations with the devices are not reliable.- Crashboxx solution has no APIs to support basic SaaS operations (billing, activating, deactivating, real-time feedback)- Crashboxx solution takes up to 7 days to confirm a collision (which is absurd in a real-time situation)- It is not possible to use Crashboxx with other features from the platform (such as motionlog)

Support is lacking. Overall useability needs to be looked at to simplify user navigation in the website.

The new website has a clean new look. I feel that it is sometimes a maze to find what you are looking for.

The reports are flaky and don't match real world reporting. When running certain reports i need quarterly data. The reports alerts that i can only use 30 days at a time. When i schedule reports for end of the month, they sometimes come out, sometimes don't.GPS sometimes bounces from our area clear across the country completely throwing off the reports. There needs to be some sort of catch for erroneous GPS points.

For the most part it has been very helpful and allows us to see where all out drivers are and what they have completed at any time of the work day. The biggest problem is many times the GPS goes off line and we only get old information which can make it very difficult to see what's happening with our entire fleet.

GPS is the most impactful feature for our division.

Although we have many features on our software its difficult to understand all that's there and how to utilize it.

One of the most impactful features is being able to see the tech's speed limit. This feature helps a lot because it helps us determine whether a technician is going over the speed limit when we receive calls about our drivers or if they get a ticket for speeding we are able to dispute if needed.

Not really anything that I can say about cons. I really like the app.

Unfortunately it has been really unsatisfactory until now

API good coverage, features are potentially quite a lot

Really difficult to understand and to receive support, mileage tracking is critical and it is often not reliable, especially the vehicle bus odometer

Great devices (TTU2830) for powered equipment that give GPS location and calculated equipment hours to our customers.

Nothing we really don't like except the CalAmp TTU2830 is a powered device with back-up battery. Not always applicable for every customer application.

I use this daily to track my Fleet and provide data to my customers in a timely manner.

This product has many easy to use functions. It has great reliability and support.

Sometimes there is a lag in response time when doing a search.I would like a longer time period range on reports.

It used to be a good service but customer service is hard to navigate and almost non existent. I will be leaving CalAmp in the near future because of it

The old software was better. Did not like

Too slow. And maintenance program is not very user friendly

Wide compatibility, updated servicing website is multitudes better and makes fleet management of calamp devices easy.

Too many issues recently with odometer support on fairly normal vehicles. Need faster integration with new vehicles.

Hard to trust .

web based vehicle location system for work

inaccurate (some vehicles stock in the ocean, some seat on the same spot for several month, some state "being tower with the speed of 87mi/h) Delays up to 45 minutes.

You can trust the brand and they have a solid support staff that is always willing to help

It really isn't a Calamp issue necessarily but the lead time on units can be tough at times if you are caught off guard.

long therm duration, good quality, good variaty of products, sometimes seems to be they need more people to solve issues at least en latam.

easy to use, very complete, very flexible to configure

sometimes I found some bugs during using

It has been awesome so far. Cal/Amp continues to update the web page with additional features.

Being able to overlay Cal/Amp with out Cityworks maps to aid it dispatching

Nothing at this time, all of the features work properly

I use it for tracking, alerts, maintenance and many more without any difficult, plus the customer support is the best!

Able to see where a vehicle is at all time, speed, directions.

Hard to learn at first until you get use to it.

I think it's a good product. It is helpful.

It gives me locations of my inspectors. I can see where they have been.

It doesn't show accurate placement at times. It doesn't update often.