Our primary business goals was to transition our shop structure of a "break/fix" to a "preventative maintenance" organization. As a result of the Cetaris implementation we realized a 51% reduction in road failures and a 15% reduction in maintenance costs within the first 18 months.

At its core, Cetaris Fleet is a product that was built from a business point of view. The underlying capabilities of the software helped change the way we think about our business. Not only does the software provide features that help automate preventative maintenance, repairs, parts, and warranty. It did it in a way that recognized our ultimate success was reliant on user adoption and our ability to show measurable return on each investment.

We moved the company from a non-computerized show to a shop that was fully automated. It would have been helpful to have more of an "get started" version of the product that provided us a set of guidelines to get started with.

With the implementation of Cetaris, our shop is now nearly paperless. The techs are all on the FIX app and all of the inventory counts are going through COUNT. We have gained greater visibility on what is happening in the shop throughout the organization. We love how easy it is to move from one module to the next with hyperlinks on nearly everything.

There are small things here and there that we find would be helpful to have. I wish the flow worked better between OPO and the accompanying work order. I do not like that I need change the status to closed on an OPO, click the hyperlink to the work order, then cancel out the OPO tab, to be able to close the work order. I wish there was a button to "close work order" in the OPO once it was closed similar to the button in a warranty claim. This would save time.

We are having good success with reducing annual spend using the parts management system. Cetaris has a great one screen system when ordering parts also the location management system is top notch.

We would still like to see a way to credit an asset for a part removed. then add that part to used inventory to sell it to a new unit. this would give us a more accurate cost per unit.

It's basically a big accounting software. Which, if that's what you're looking for - great. But not very user friendly with how our business operates.

Work order process is quick and easy. Equipment and parts profiles provide a lot of information and are easy to navigate.

Too technical from a user standpoint for many of our employees. Some pretty simple tasks require an insane amount of tedious clicking and required fields that might not be important to us. No ease of customization from a user standpoint. Way too many things require you to go through support or may not even be offered unless you pay more money. Some of these tasks are very obvious things that I feel should have been included from the get-go. Tough getting the proper training when Covid hit and we have 4 different terminals. A lot more that I can't think of right now.

Cetaris software offers a high level of detail for maintaining assets, spare parts, and warranty. The partnership and customer service that Cetaris offers is top notch. Cetaris continues to innovate and improve their product to better meet their customer's needs. Cetaris offers their customers the ability to customize their interface by turning features on or off. The Cetaris software has proved to be reliable.

Ref missing features, Cetaris continues to innovate and deliver our change requests.