Our primary business goals was to transition our shop structure of a "break/fix" to a "preventative maintenance" organization. As a result of the Cetaris implementation we realized a 51% reduction in road failures and a 15% reduction in maintenance costs within the first 18 months.

At its core, Cetaris Fleet is a product that was built from a business point of view. The underlying capabilities of the software helped change the way we think about our business. Not only does the software provide features that help automate preventative maintenance, repairs, parts, and warranty. It did it in a way that recognized our ultimate success was reliant on user adoption and our ability to show measurable return on each investment.

We moved the company from a non-computerized show to a shop that was fully automated. It would have been helpful to have more of an "get started" version of the product that provided us a set of guidelines to get started with.

With the implementation of Cetaris, our shop is now nearly paperless. The techs are all on the FIX app and all of the inventory counts are going through COUNT. We have gained greater visibility on what is happening in the shop throughout the organization. We love how easy it is to move from one module to the next with hyperlinks on nearly everything.

There are small things here and there that we find would be helpful to have. I wish the flow worked better between OPO and the accompanying work order. I do not like that I need change the status to closed on an OPO, click the hyperlink to the work order, then cancel out the OPO tab, to be able to close the work order. I wish there was a button to "close work order" in the OPO once it was closed similar to the button in a warranty claim. This would save time.

Long term customer through 2 fleets, Cetaris staff is long term and deal with same names. Support is good.

ease of use in all areas. improvements to warranty reimbursement, parts ordering and inventory, labor and scheduling., CPM and TCO reporting.

support can be cumbersome until process is understood. Implementation is detailed and takes time . Costs associated with changes to initial set up. integration with Mcleod could improve.

It's basically a big accounting software. Which, if that's what you're looking for - great. But not very user friendly with how our business operates.

Work order process is quick and easy. Equipment and parts profiles provide a lot of information and are easy to navigate.

Too technical from a user standpoint for many of our employees. Some pretty simple tasks require an insane amount of tedious clicking and required fields that might not be important to us. No ease of customization from a user standpoint. Way too many things require you to go through support or may not even be offered unless you pay more money. Some of these tasks are very obvious things that I feel should have been included from the get-go. Tough getting the proper training when Covid hit and we have 4 different terminals. A lot more that I can't think of right now.

Cetaris is mission-critical to our operation. It has allowed us to grow and expand our business in ways that would not have been possible without such an advanced, robust, and reliable system supporting us.

Cetaris is critical to our operation, in all aspects of managing our fleet. Maintenance scheduling, work orders, inventory management, parts replenishing, management dashboards and reports are all handled capably and efficiently. Cetaris is constantly developing new features and focusing on easy connectivity with our other systems.

Cetaris has been a trusted partner for many years. Our biggest issues tend to be implementation paths we've chosen in the past, that we now need to adjust. While these are not software issues, Cetaris customer support is responsive and assists with these needs.