--- title: "Cigo Software Reviews, Demo & Pricing - 2026" description: "Review of Cigo Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/fleet-management/cigo-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Route Planning Software](https://www.softwareadvice.com/fleet-management/route-planning-comparison/) / Cigo Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/fleet-management/cigo-profile/reviews/) # Cigo Review From $299/month Free trial 1 plan Wondering if Cigo is right for your organization? Our Route Planning Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Cigo 5.0 [(20)](https://www.softwareadvice.com/fleet-management/cigo-profile/reviews/) Pricing Starting at $299.00 per feature per month ### About Cigo As a last-mile management solution, Cigo is a cloud-based solution that streamlines service and delivery operations for businesses within furniture, appliance, pharmacy, grocery, construction, industries by providing integrated communication tools to bridge the gap between dispatch, drivers, and customers. Features include route optimization, delivery dispatching, real-time SMS and email tracking, review management, e-commerce management, incident management, reporting, and more. With Cigo, dispatchers can optimize routing using real-time GIS data and create simplified routes using an integrated route builder. Dispatchers and drivers are able to communicate efficiently by creating one channel of communication between the office and field staff. Cigo's iOS and Android apps streamline service operations by allowing drivers to complete routes with the assistance of navigators, log partial or complete payments, snap photos and reports incidents, and more. Cigo enhances the customer experience by allowing customers to track the status of their orders using SMS/email order updates and by providing customers with the ability to submit feedback over delivery service using an SMS/email... review system. For e-commerce management, Cigo provides a built-in e-commerce solution that utilizes white-labeling, workflow automation, brand management, zonal scheduling, and online payment processing to complete business operations, online. Cigo fully integrates with any third-party POS or TMS system to provide one comprehensive system. Wondering if Cigo is right for your organization? Our Route Planning Software selection experts can help you in 15 minutes or less. ## Cigo User Interface ## Popular Cigo Alternatives Main Product Cigo 5.0 [(20)](https://www.softwareadvice.com/fleet-management/cigo-profile/reviews/) Ratings Breakdown - 4.85Ease of use - 4.83Value for money - 4.94Customer support - 4.75Functionality Pricing Starting at $299.00 per month Get Price Alternative Product [Elite EXTRA](https://www.softwareadvice.com/fleet-management/elite-extra-profile/) 4.7 [(388)](https://www.softwareadvice.com/fleet-management/elite-extra-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.58Value for money - 4.77Customer support - 4.55Functionality Pricing Starting at $35.00 per month Get Price Alternative Product [Transvirtual](https://www.softwareadvice.com/retail/transvirtual-profile/) 4.8 [(72)](https://www.softwareadvice.com/retail/transvirtual-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.63Value for money - 4.43Customer support - 4.56Functionality Pricing Available upon request Get Price Alternative Product [Motive](https://www.softwareadvice.com/fleet-management/motive-profile/) 4.5 [(1688)](https://www.softwareadvice.com/fleet-management/motive-profile/reviews/) Ratings Breakdown - 4.42Ease of use - 4.21Value for money - 4.40Customer support - 4.39Functionality Pricing Available upon request Get Price Alternative Product [OptimoRoute](https://www.softwareadvice.com/fleet-management/optimoroute-profile/) 4.6 [(268)](https://www.softwareadvice.com/fleet-management/optimoroute-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.48Value for money - 4.60Customer support - 4.49Functionality Pricing Starting at $35.10 per month Get Price Alternative Product [RouteManager](https://www.softwareadvice.com/fleet-management/viamente-profile/) 4.3 [(82)](https://www.softwareadvice.com/fleet-management/viamente-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 3.90Value for money - 4.37Customer support - 3.89Functionality Pricing Starting at $54.00 per month Get Price ## Cigo Pricing and Plans Starting price: $299.00 per month Free Trial Free Version Basic $299.00 per feature, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Cigo Features - Popular features found in Route Planning Delivery Tracking Fuel Tracking GPS Live Driver Tracking Mobile Access Performance Metrics Scheduling Status Tracking Territory Management - More features of Cigo Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications API Appointment Management Automated Scheduling Barcode Recognition Barcode/Ticket Scanning Cash on Delivery Communication Management Customer Database Customer Management Customer Portal Customizable Branding Data Import/Export Digital Signature Dispatch Management Drag & Drop Driver ETA Driver Management Electronic Payments Electronic Signature Email Alerts Employee Management For Courier Services For Freight Operations Geographic Maps Geolocation Incident Reporting Inventory Management Job Management Job Tracking Labeling Label Printing Location Tracking Maintenance Management Mobile Alerts Mobile App Mobile Signature Capture Monitoring Multi-Location Order Entry Order Management Order Tracking Progress Tracking Proof of Delivery Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Updates Reporting/Analytics Reporting & Statistics Route History Route Management Route Optimization Routing Search/Filter Self Service Portal Shipment Tracking Shipping Labels Shipping Management SMS Messaging Surveys & Feedback Task Management Task Scheduling Third-Party Integrations Vehicle Tracking Voice Recognition Workflow Management Work Order Management ## Cigo Integrations WooCommerce Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review PioneerRx Integration rated undefined from -1 review Shopify Integration rated undefined from -1 review ## Cigo User Reviews ## Cigo customer ratings - Overall rating: 5.0/5 - Total reviews: 20 ### Rating distribution - 5 stars: 19 reviews (95%) - 4 stars: 1 reviews (5%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.8/5 - Value for money: 4.8/5 - Customer support: 4.9/5 - Functionality: 4.8/5 --- ### No hesitation to recommend this last mile logistics tracking app to anyone looking for peace of mind for their deliveries - Overall rating: 5/5 - Reviewer: Jay C. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We had an issue with another provider that would simply not send notifications, get the timezones randomly reset, and other small buggy problems that would affect our operations. Since switching to Cigo, we've had none of these headaches - from the seamless integration process, to the smooth daily operation, even our end users reached out to us to let us know how much they prefer the notifications they get with this app. Overall fantastic experience as a client, with an awesome intuitive UX/UI that left me with very few question, which when I did open tickets, got prompt responses from their staff. Highly recommended. #### Cons It's like day and night coming from what seemed like the dinosaur age from the previous logistics software we were using. I can't really think of anything i don't like from Cigo other than they have so many impressive features that my smaller delivery operation does not really have a use for. #### Reasons for switching to Cigo Too many random bugs that seemed easy to fix but never were, that affected our flow and operations to the point of irresolvable frictions within our delivery team and end clients. --- ### The perfect partner for a courier company - Overall rating: 5/5 - Reviewer: Thomas D. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Its has been an amazing journey. We have gone from a company foing 150k a year to one doing 3 million. It has scaled every step of the way! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its api set up is fluid and easy. The routing and use of the software intuitive. And its all backed by a world class customer service team. I can pickup my phone and within an hour have a solution. Most of the time they pick right up #### Cons Better reporting on the drivers would be nice #### Reasons for switching to Cigo Needed a more complete picture of our routing and dispatch operations --- ### Best pickup/delivery software on the market - Overall rating: 5/5 - Reviewer: Jose M. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] made sure that we were set up for success! #### Cons Separate cost for optional services like “auto-split”. #### Reasons for choosing Cigo Pricing and everything that it comes with. [sensitive content hidden] did an amazing job taking care of us. #### Vendor response Thank you for your fantastic review! We’re thrilled to hear Jonathan ensured your success with our platform. Replied June 2024 --- ### Route management optimization at its best - Overall rating: 5/5 - Reviewer: Justin W. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered If you are looking for route management look no further. The team is fantastic to deal with and their product is outstanding. Definitely worth the investment! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, accuracy, and efficient routing. Couldn't be a better solution for delivery management. [sensitive content hidden] our account executive has been phenomenal with letting us know of advancements and taking time to ensure we get the most out of CIGO. Rare to see this level of engagement with a sales executive post-sales. #### Cons Can't think of anything. They are transparent with their development roadmap, if you have questions they respond so fast. Been with CIGO for a few years so it has been great to see them implement and develop improvements. #### Reasons for switching to Cigo Support, tracker capabilities, local solution. SMS notifications were also not routing properly from Onfleet. --- ### Excellent platform - Overall rating: 5/5 - Reviewer: Raffi M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Their customer service is really incredible. Platform has been reliable no real downtimes. It always works #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Extremely easy to use, they regularly push new features to the platform. Their customer service is exceptional. #### Cons No real cons till now. Everything has worked well. #### Reasons for choosing Cigo Much more suited to our type of operation. Their team helped us with the training and deployment in the operation. They have a very good structure to get us up and running quickly. #### Vendor response Thank you very much for your review! We are always happy to hear about our customers' experience Replied May 2022 --- ### Terrific software - Cigo went above and beyond. - Overall rating: 5/5 - Reviewer: Canberk B. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amazing. We have been using Cigo for about 4 months, but we have already been very satisfied. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All the features enabling an Uber-like experience, and modernizing the delivery experience. #### Cons making it easier to make changes on the routes, and making sure the software is robust to keep the changes without unexpectedly looping back into the initial state. #### Reasons for choosing Cigo Early stage startup, close engagement with customers, feedback & process focused. #### Reasons for switching to Cigo limited features, and capabilities #### Vendor response Thank you very much for your review! Our team is always happy to hear feedback from customers Replied May 2022 --- ### CIGO REVIEW - Overall rating: 5/5 - Reviewer: Maza c. - Verified reviewer: Yes - Industry: Retail - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I work for the largest retailer in furniture in Canada and Cigo makes things smooth sailing. makes delivery tracking transparent, and customer friendly. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The company I work for we use Cigo on a daily, to collect all the invoices for our commercial credit clients. Real time delivery tracking, which is very important to our business. We need to track deliveries, our whole company uses cigo all across Canada. In the financial department we need the proof of delivery's and it makes it vey easy to obtain. #### Cons If you a big company then Cigo is fantastic, if your a small business i don't recommend it. Its only for the delivery not for order management. --- ### Great Product! - Overall rating: 5/5 - Reviewer: Jessica M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Adding Cigo to our delivery service has been a game changer for us. Prior to this, we would sit for hours texting and coordinating deliveries with our customers, with no 100% accurate time of arrival. Cigo has elevated our customer service experience providing accurate timeframes, arrival windows and live updates that our clients love. The software is easy to navigate once you go through training, and it is easy to train additional team members how to operate. Highly recommend their services. #### Cons We have nothing to add to this section, as we are not using all of the features 100% and don't feel like we are in a position to comment. #### Vendor response Thank you for the review, we are very happy to hear you like the platform! Replied May 2022 --- ### Great delivery management software - Overall rating: 5/5 - Reviewer: Martha W. - Verified reviewer: Yes - Industry: Building Materials - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Great! Has been a big help for our shipping department. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The mobile app, and delivery confirmation texts/emails for our customers are great. Our customers are loving the live-tracking updates. #### Cons I think some reports could be improved. For example, it would be nice if comments could be included on downloaded review reports, instead of only star ratings. Also, Cigo does not track miles driven for each delivery. It would be helpful for our operations if Cigo could track miles and include them in the Planner Report. Not exactly a "con" as we were aware before signing up that Cigo doesn't have this capability. #### Vendor response Hi Martha, Thank you for your review. We genuinely appreciate it. We've also taken your feedback and have shared it with the team for future improvements. Replied July 2023 --- ### Cigo route tracker - Overall rating: 4/5 - Reviewer: Jason M. - Verified reviewer: Yes - Industry: Furniture - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall though, very good and has eliminated many phone calls from customers as they can track the same day delivery on their own. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great system to use if you want to route vehicles for the most effective time travel and great to track each delivery as well. #### Cons Process took a bit of time to get used to. There are a couple of issues I wish were better. After delivery, Cigo asks the customer to review their experience with the delivery with Google or Facebook options. The actual reviews only show up on the backend of the system and not on Google or Facebook. Also, there seems to be an ongoing issue of a hazard icon appearing saying that 'the operators may not arrive within this time window' when they have not actually had this issue and/or the delivery was completed well within the window. #### Vendor response Thank you for your review and using Cigo! It is always good for us to get some feedback on our platform Replied May 2022 --- Showing 1 - 10 of 20 Reviews [See All Reviews](https://www.softwareadvice.com/fleet-management/cigo-profile/reviews/) ## Cigo Popular Comparisons [Elite EXTRA vs Cigo](https://www.softwareadvice.com/fleet-management/cigo-profile/vs/elite-extra/) ## Other Top Recommended Route Planning Software [Motive](https://www.softwareadvice.com/fleet-management/motive-profile/) **4.5** (1688) Recently recommended **29** times [Elite EXTRA](https://www.softwareadvice.com/fleet-management/elite-extra-profile/) **4.7** (388) Recently recommended **20** times [Geotab](https://www.softwareadvice.com/fleet-management/my-geotab-profile/) **4.4** (100) Recently recommended **10** times [Appian](https://www.softwareadvice.com/product/2220-Appian2/) **4.5** (13) Recently recommended **3** times Stuck Between Options? 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