ClearDestination

RATING:

4.3

(3)
Overview

About ClearDestination

ClearDestination is an intelligent cloud-based delivery logistics platform that offers manufacturers, retailers and carriers complete, end-to-end visibility of their interconnected, intermodal transportation networks. It connects to a wide variety of ERP, TMS and ELD systems, eliminating the silos and cogs in the delivery process. It caters to the needs of various stakeholders in the product delivery value chain, from the first to the mid to the last mile. ClearDestination helps to streamline operations, reduce OPEX, improve service levels and provide a seamless product delivery experience.
Delivery management
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ClearDestination Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for ClearDestination

3 Reviews

Émilie

Marketing and Advertising, 2-10 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

Marketing Director

Our overall experience is positive.

PROS

The software is complete and offer a great range of features. It is scalable and reliable.

CONS

The old look and feel. Better with the new upgrade

Vendor Response

Thank you Emilie, we appreciate your business and support.

Replied February 2020

David

Business Supplies and Equipment, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2020

Personalized Software - Amazing

They respond really fast. They listened to our requirements, helped with the configuration and monitored our go-live. Thanks again for all the help guys

PROS

Great Customer support. This application is really amazing. The Customer support team is awesome. I highly recommend them, an awesome Delivery Management and routing application.

CONS

They are updating their Mobile App from version 3 to Mobile 4 in Q1 2020. I was told it would be done in Q4 2019. Their new mobile 4 UI and UX looks great.

Erin

Retail, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2020

Complete Last Mile Delivery Solution

Clear Destination is a small team that takes the time to understand our business and works with us to build a personalized solution that meet our needs. We've worked with them for 5+ years and continue to adapt & evolve our processes. I've had a relationship with some of their employees for the entire 5+ years we've worked together and I'm always confident that our concerns will be followed up on.

PROS

The routing algorithm takes more factors into consideration than we could do manually. The different levels of customization, like service times by driver or delivery item etc. allows for precise time window calculations. Their support teams is excellent.

CONS

The mobile application could use some work but a new version is currently under development. The customer facing tracker needs some work as well - it would be nice for it to react closer to the Uber application or Skip the Dishes for example. A few more bells & whistles to really make the customer experience stand out.

Reasons for switching to ClearDestination

Clear Destination offered a complete solution - meaning the route planning & the customer facing tools like the dialer technology & the mobile application...later they developed the customer tracker and sms capabilities. The other company we worked with was primarily a routing tool and we would have required additional IT resources to host a dialer and integrate with a mobile solution.