ClearDestination
About ClearDestination
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Most Helpful Reviews for ClearDestination
3 Reviews
Émilie
Marketing and Advertising, 2-10 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Marketing Director
Our overall experience is positive.
PROSThe software is complete and offer a great range of features. It is scalable and reliable.
CONSThe old look and feel. Better with the new upgrade
Vendor Response
Thank you Emilie, we appreciate your business and support.
Replied February 2020
David
Business Supplies and Equipment, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2020
Personalized Software - Amazing
They respond really fast. They listened to our requirements, helped with the configuration and monitored our go-live. Thanks again for all the help guys
PROSGreat Customer support. This application is really amazing. The Customer support team is awesome. I highly recommend them, an awesome Delivery Management and routing application.
CONSThey are updating their Mobile App from version 3 to Mobile 4 in Q1 2020. I was told it would be done in Q4 2019. Their new mobile 4 UI and UX looks great.
Erin
Retail, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2020
Complete Last Mile Delivery Solution
Clear Destination is a small team that takes the time to understand our business and works with us to build a personalized solution that meet our needs. We've worked with them for 5+ years and continue to adapt & evolve our processes. I've had a relationship with some of their employees for the entire 5+ years we've worked together and I'm always confident that our concerns will be followed up on.
PROSThe routing algorithm takes more factors into consideration than we could do manually. The different levels of customization, like service times by driver or delivery item etc. allows for precise time window calculations. Their support teams is excellent.
CONSThe mobile application could use some work but a new version is currently under development. The customer facing tracker needs some work as well - it would be nice for it to react closer to the Uber application or Skip the Dishes for example. A few more bells & whistles to really make the customer experience stand out.
Reasons for switching to ClearDestination
Clear Destination offered a complete solution - meaning the route planning & the customer facing tools like the dialer technology & the mobile application...later they developed the customer tracker and sms capabilities. The other company we worked with was primarily a routing tool and we would have required additional IT resources to host a dialer and integrate with a mobile solution.