Code3 Strategist

RATING:

4.6

(5)
Overview

About Code3 Strategist

Code3 Firewatch is a resilience analytics solution, which helps fire departments and emergency medical services (EMS) analyze the response performance and speculate changes in service demands. The application lets professionals create custom dashboard views based on the Fire-EMS data stored in CAD or other databases and share them with other teams. Agencies can track and diagnose issues, generate charts and perform root cause analysis to identify the environmental factors causing the problems. The customizable maps help departments monitor changes in service calls and track anomalies in the coverage areas. Code3 Firewatch comes with an early warning functionality, which allows control centers to enforce responses during incident surges. Pricing is available on reque...
Code3 Firewatch charts
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Code3 Strategist Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Code3 Strategist

5 Reviews

Kevin

Public Safety, 201-500 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2021

Several Bangs for the Buck!

We've been able to utilize C3 to compare many different deployment strategies over the years when, for example, we've been looking at new station placement, temporary station placement (during a major road closure), and many "what if" possibilities that ultimately didn't go anywhere (which can be valuable in itself!)

PROS

The ability to run multiple possible deployment plans with the same underlying dataset and get detailed performance comparisons in a VERY short time is stellar. On top of that, if more granular detail is needed, it's easy to get to. Being able to see not only which model is better in different situations, but also by how much, empowers the end user to make better cost/benefit comparisons.

CONS

I genuinely don't know that I like anything "least". If I had to choose something, maybe it's that it can be intimidating because there are so many ways to look at the data results that it can be overwhelming. BUT, you don't have to make use of all of them, and can get a vast amounts of useful info upfront, then learn how to get more complex info on your own schedule.

Reasons for switching to Code3 Strategist

At the time, DECCAN required a very long process of sending off our data, having them process it, then send it back. There were many complications and limitations. Don't get me wrong, I believe their product was great at what it did for a lot of years. C3 simply enabled us to take better control of the whole process, and was able to output a much deeper, and more useful, analysis.

Chris

Public Safety, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

A powerfull tool for making informed decisions.

We used to have to attempt scenario modeling with various BI tools and Arc GIS. While that worked, it was laborious and still felt a little like guessing. With Code 3 we can model complex and layered scenarios in just a few hours.

PROS

What I like the most about Code 3 is that it is flexible enough to allow creativity in modeling deployment changes. The different scenarios I have been able to model are far beyond what I thought was possible when originally purchasing the software

CONS

The user interface and general flow of the software is not the most intuitive. Fortunately, the documentation is great and walks you through each feature in detail.

Torie

Public Safety, 201-500 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Code3 Strategist Review

We have always had to find our 90th percentile numbers manually using excel and data from our current RMS system. With Code3 Strategist, we now have the capability to automate that system and pull our numbers with just a few clicks.

PROS

The most impactful feature for us the the ability to look at 90th percentile numbers along with the maps of our city. The system gets easier to use the more often that you use it.

CONS

The learning curve of using the system was the only "difficult" part of it. The implementation was great and we had a wonderful trainer come to our department and teach us how to navigate the system and build what we needed.

Vendor Response

Torie, Thanks for the kind words and objective assessment of our solution.

Replied April 2023

John

Government Administration, 501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2023

Fire/Medical Chief

We've had a great experience with the software and continue to be impressed with the continued evolution of the capabilities and reporting options.

PROS

Code 3 has been a great tool for maintaining accreditation performance reporting. Additionally, it has played a key role in determining future demand impact and deployment related decisions.

CONS

This is a great software. The main limitation is that it requires the user to spend adequate time learning the software.

Reasons for switching to Code3 Strategist

The new software was a better fit for our needs.

Vendor Response

Thank you for your objective review, we do appreciate it.

Replied April 2023

Allen

Public Safety, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2021

Great software, even better customer service!

The visualization of real data to partner agencies and showing what "could be" rather than just "what is".

PROS

This software gives the end user the ability to do predictive quantitative response modeling based on prior incidents.

CONS

The build out features to program in each resource and capabilities can be time consuming.

Reason for choosing Code3 Strategist

Customer service, reliability of contacts.

Vendor Response

Chief, thanks for your review. We have more tools in active development that will benefit the Fire Service. Stay safe, Douglas and Team

Replied November 2021

5 Reviews