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TransVirtual
TransVirtual
TransVirtual is a cloud-based transport management system (TMS) designed to boost productivity and operational efficiency. From consignment creation to delivery and invoicing, TransVirtual centralises management, automation, and t...Read more about TransVirtual
Motive
Motive
Motive, formerly KeepTruckin, builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered a...Read more about Motive
WorkWave Route Manager
WorkWave Route Manager
WorkWave Route Manager is a cloud-based route planning solution that allows delivery and service providers to build routes, track drivers and stay connected. Route Manager enables users to plan around time-windows and customer req...Read more about WorkWave Route Manager
Onfleet
Onfleet
Onfleet is a cloud-based fleet management solution that offers route optimization, auto-dispatching, delivery analytics, and customer communications. iOS and Android apps provide real-time driver tracking, proof of delivery, chat,...Read more about Onfleet
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Meet Eric, a software expert who has helped 1,534 companies select the right product for their needs.
Talk with us for a free
15-minute consultationSoftware Advice is free because vendors pay us when they receive sales opportunities.
This allows us to provide comprehensive software lists and an advisor service at no cost to you.
This allows us to provide comprehensive software lists and an advisor service at no cost to you.
Tell us more about your business and an advisor will reach out with a list of software recommendations customized for your specific needs.
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Detrack
Detrack
Detrack is a robust delivery management software that offers real-time vehicle tracking through a live map and seamless electronic proof of delivery (E-POD) using our user-friendly iOS and Android apps. With availability in 26 lan...Read more about Detrack
OptimoRoute
OptimoRoute
OptimoRoute helps field service and delivery businesses provide stand-out service. Using sophisticated algorithms, OptimoRoute plans and optimizes routes in a matter of seconds. Underneath a simple interface, there is an endles...Read more about OptimoRoute
Cigo
Cigo
As a last-mile management solution, Cigo is a cloud-based solution that streamlines service and delivery operations for businesses within furniture, appliance, pharmacy, grocery, construction, industries by providing integrated co...Read more about Cigo
DispatchOne
DispatchOne
DispatchOne is a dispatch management solution designed to simplify delivery operations for businesses. It is particularly beneficial for companies seeking to enhance routing and driver management for last-mile deliveries. The soft...Read more about DispatchOne
Route4Me
Route4Me
Route4Me is a cloud-based fleet management solution designed for small, midsize and large businesses. Primary features include route planning and routing guides. It allows users to type-in or upload customer addresses and plan a r...Read more about Route4Me
BigChange
BigChange
BigChange is the complete cloud-based Job Management Platform bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence into one easy ...Read more about BigChange
Track-POD
Track-POD
Track-POD is a single-dashboard solution to all of your last-mile logistics challenges. 1. Optimize thousands of deliveries and collections at once. 2. Print shipping labels and scan barcodes for orders and items. 3. Document par...Read more about Track-POD
Routific
Routific
Routific is a cloud-based fleet management solution for small and mid-sized businesses. Key features include key route optimization factors such as time windows, stop durations, vehicle types, vehicle capacities and lunch breaks. ...Read more about Routific
Elite EXTRA
Elite EXTRA
Elite EXTRA is a dispatch management solution that helps businesses of all sizes track driver locations, send arrival notifications, optimize routes and more. It allows administrators to automatically generate daily, weekly and mo...Read more about Elite EXTRA
Circuit
Circuit
Circuit is a delivery management solution that helps businesses of all sizes streamline route optimization, driver tracking and customer management operations. It enables managers to create and assign delivery routes to drivers, p...Read more about Circuit
LogiNext Mile
LogiNext Mile
LogiNext Mile is a cloud-based transportation management solution that allows users to plan delivery routes and track vehicles. The solution is suitable for industries such as manufacturing, pharmaceutical, retail, banking and ins...Read more about LogiNext Mile
GroundCloud
GroundCloud
GroundCloud is a cloud-based delivery management solution. We an all-in-one platform to manage your fleet, maintenance, payroll, and timekeeping, as well as route planning and optimization, dispatch, video telematics, safety train...Read more about GroundCloud
Tookan
Tookan
Tookan is a cloud-based delivery management solution that helps delivery businesses manage fleets and automate dispatching operations. It lets users assign tasks to delivery agents as per their schedules and track the live locatio...Read more about Tookan
Kizeo Forms
Kizeo Forms
Kizeo Forms is a mobile forms generation solution that is designed for businesses in several industry sectors, such as construction, sales, healthcare, energy, manufacturing and more. It lets team members create and share personal...Read more about Kizeo Forms
RoadWarrior
RoadWarrior
RoadWarrior is a cloud-based route planning software that helps businesses of all sizes plan, manage and optimize routes via a unified portal. The platform enables organizations to assign routes to drivers, track journeys and resc...Read more about RoadWarrior
Planner
Planner
Planner by SmartMonkey is a route planner and optimizer that allows users to set routes based on sat-nav data and open or closed route information. Drivers can plan ideal routes for vehicles carrying heavy loads and it supports re...Read more about Planner
Buyers Guide
Last Updated: March 16, 2023Imagine delivering the wrong product to your customer and facing their wrath! Or having them cancel their order due to the long wait time! Both these situations can have you end up losing customers and suffering reputational damage.
To avoid such scenarios, you need to invest in a delivery management software tool.
The software will help you track your delivery agents from anywhere and get an overview of deliveries via reports. You can assign delivery duties to available agents and stay informed about the time of deliveries. The agents can have all the information about a customer’s orders on their fingertips via mobile apps, which will allow them to communicate with the customer in case of any delay.
To help you pick the right delivery management software, we have curated this guide with all the necessary information about the software.
Here is what we will cover:
What is delivery management software?
Delivery management software is a tool that helps streamline the product delivery process from start to finish. Users can automate delivery dispatch and pick-up, track delivery status and delays, and receive suggestions for shorter routes to ensure faster deliveries.
The tool also facilitates correspondence between delivery agents and customers.
Real-time last mile tracking in LogiNext Mile (Source)
Common features of delivery management software
It is crucial to know about the features offered in a delivery management software tool before investing in one.
Real-time tracking | Let managers monitor the status of delivery fleets in real-time. URL for tracking orders can be sent to customers. |
Route optimization | Offer optimized routes to agents to ensure faster deliveries. |
Dashboard | Offer managers complete visibility of operations. They can assign tasks from the dashboard, track drivers, and communicate with them. |
Customer delivery tracking | Allow customers to track delivery agents, receive order status updates, and provide delivery feedback. |
Pick-up and delivery dispatch automation | Assign jobs and pick-ups automatically based on the availability of agents in the vicinity. |
Job history records | Record all particulars about a delivery, such as order number, delivery address, and customer name. |
What type of buyer are you?
There are mainly two types of delivery management software buyers.
We can classify buyers into two categories:
Small and midsize businesses: If you own a small or midsize business with a smaller fleet of delivery agents and drivers to manage, you can focus on investing in software that offers core features such as real-time tracking, automated pickup, and delivery dispatch.
Large businesses: Large businesses will benefit from advanced features such as heat maps and analytics to identify areas where they have generated maximum delivery orders so they can allocate more resources there. They can also invest in software with functionalities that allow customers to sign digitally.
Benefits of delivery management software
Having delivery management software has the following benefits:
Improved efficiency: Delivery management software allows users to access key information such as customer details, order details, and delivery status. This allows them to cater to customers better as they can access all the vital information at the right time.
Error-free deliveries and dispatches: Users can rely on the software to schedule and dispatch duties as per resource availability. This means error-free deliveries and dispatches.
Key considerations
Consider the following factors before you purchase delivery management software:
Integrations: Invest in a delivery management software that offers integrations with software that you already use. For instance, you may want to integrate delivery management software with your inventory management software or eCommerce software.
Good customer support: Customer support is important in a delivery management business as delivery agents may not be technically sound and require help with queries about the software.
Driver/delivery agent app: It is essential that the software offers a driver/delivery agent app. A native app will allow agents to directly send alerts to customers, capture notes on delivery, and provide real-time proof of delivery.
Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.