About Detrack

Detrack, which offers your first driver FREE - forever, is a powerful delivery management software that lets you track your vehicles live on a map and capture real-time electronic proof of delivery (E-POD) using just our iOS / Android app. Our apps have been translated into 26 languages and are being used daily around the world to complete millions of deliveries.

From instant real time delivery status updates to capturing evidence like customer’s signature, time of job completion, items reject or failed deliveries, photo evidence of service completion and automating customer support; Detrack handles it all.

There’s also the ability to automate the sending texts / SMS to customers pre-delivery, post-delivery and even when the driver is heading to destinat...


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26 Reviews of Detrack

Average User Ratings

Overall

4.88 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(23)

23

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 26 results

April 2020

Roland from Thirsty

Verified Reviewer

Company Size: 11-50 employees

Industry: Wine and Spirits

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Excellent software built by smart team who knows their customers well

I have been a user of Detrack since 2012 and recently, we've intensified the use of it as we ramp up our business to add more drivers and delivery routes. Detrack make it possible for us to scale up 50X. We couldn't have managed to do it without some sort of smart software. Best of all, the customer support is top-notch! Every time I have issues, they reply extremely fast AND more importantly, with a solution! Keep up the good work team!

Pros

Easy to set up and use for both the route planner and the delivery drivers. All the functions work perfectly and seamlessly. They are customisable too. Dashboard and all the tools are user-friendly.

Cons

Direct and seamless integration with e-commerce platform such as Shopify would be amazing to implement. It can currently be done using Zapier, but not the easiest to set up and it doesn't work seamlessly, so we're still reverting to manual Excel uploads for now.

Response from Detrack Systems

Replied May 2020

Hey, Roland! Thank you much for your kind, encouraging words. We are extremely pleased to hear that Detrack has made it possible for you to scale up to 50 times! From Day 1, Detrack was designed to be seamlessly scalable. Making it easy for users to onboard and get started is a main goal for us as well, so we're glad you find our solution user-friendly and easy to navigate. Our support team is always at hand to solve any issue our users are facing, and as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into. Thank you once again for the review, Roland, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.

April 2020

Nevra from Meadowbreeze Farm

Company Size: 2-10 employees

Industry: Farming

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Supports advanced requirements & support is awesome

Excellent

Pros

I needed to integrate it with an existing process and needed a few unusual features, like the ability to import a list of notification emails per delivery site. I learned the hard way that other delivery tracking/notification systems can't handle this. Before I started paying, I started with the free version and I got stuck with the file import. I emailed support thinking that, as a free user, I wouldn't get support, but I got an answer within a couple of hours AND it solved my problem! They attached the correct import spreadsheet and that fixed it.

Cons

There's a few little quirks in using the software - eg the page in which I tried to put in my billing info was unresponsive. I used the chat feature and immediately got a response with a workaround solution. Also, it took me a while to figure out how to customize the different notification emails. You sort of have to go to multiple places but I now realize that the tremendous flexibility in how these emails are set up and what info they include make it tailor fit my needs and it's easy now.

Reasons for Choosing Detrack

Flexibility, value for money, great support, transparent pricing

Response from Detrack Systems

Replied April 2020

Hey, Nevra! Thank you much for your kind, encouraging words. As always, our support team will do their best to solve any issue you're facing (regardless of the plan you're on), as our goal is for ALL Detrack users to have the best, seamless experience possible using our solution. As we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into. Thank you once again for the positive review, Nevra!

July 2021

Jasmine from Champion Courier Pte Ltd

Company Size: 11-50 employees

Industry: Logistics and Supply Chain

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

July 2021

So far so good.

So far so good.

Pros

Effective software with simple functions available that allows all users to understand and use easily.

Cons

Integration - Integration steps is complex and difficult to understand, and requires a lot of assistance from Detrack Support.

Response from Detrack Systems

Replied August 2021

Hey Jasmine, Thank you so much for your review. As Detrack is designed to be user-friendly, we are glad to hear you find our effective software with the simple functions available easy to understand and use for all users. And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into. Thank you once again for the review, Jasmine.

August 2021

Scott-Leonard from FloraZOOM

Company Size: 11-50 employees

Industry: Luxury Goods & Jewelry

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

August 2021

Efficient and cost effective

Pros

Easy to set up and use, well priced, integrates well with Zapier

Cons

Nothing particularly comes to mind - we've rarely had any issue

July 2021

David from Battery Rescue

Company Size: 2-10 employees

Industry: Renewables & Environment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2021

Very handy tool for our battery collection service

Very satisfied with the software and level of support. Allows me to schedule customer pickup requests and for my contractor to then schedule these with their drivers. The customer & I are then notified when the pickup is scheduled for and then receive a POD when it has been performed. Also sue to bar coded serial numbers on our battery containers being scanned I can track where any of our battery containers have come from in the event of a problem.

Pros

Our application of detrack is probably a little left field but we find it invaluable for running our battery collection service. Very easy to setup and use. Provides a great customer experience with notifications as to when we are going to perform their collection and deliver a replacement battery container and send them a POD once the job has been done. Based on the bar coded serial numbers on our containers I can track which customer site a containers has come from if there are any issues.

Cons

Completed jobs are marked on the Calendar as green however jobs that have been scheduled (assigned a driver & date) and those that haven't are both shown as blue, so I cannot distinguish between them.

Response from Detrack Systems

Replied August 2021

Hey David, Thank you so much for your encouraging words. As Detrack is designed to be user-friendly, we are glad to hear you find our solution easy to set up and use. We're also pleased to hear that Detrack is invaluable for running your battery collection service. And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into. Thank you once again for the kind review, David.