Dispatch Science is Revolutionizing the Way We Run Our Business

Pros

Dispatch Science provides us the ability to manage every aspect of our business. Having one system that auto dispatches, plans and optimizes routes, manages receivables, and creates driver settlements is imperative to our success. This software is so user friendly, we were able to train our entire operations team in just a few short hours. We especially like the web based platform that we can log into from anywhere on any device. After researching several options in the market, Dispatch Science provides us with the features, unmatched value and support we needed.

Cons

There was a bit of a learning curve switching ERP's, but overall the transition was smooth.

Transitioning in to DS

Bringing technology to our biggest client. Being able to agree on what we receive vs what they say they sent us. I believe our experience is and will be outstanding. I say it that way as we still have a ways to go to be fully implemented. But we get all the attention we want and need- and to this point that is all we can ask for.

Pros

The technology is top end, I am certain without question. I believe we narrowed down to the 2 best companies- and decided on DS based on what I believed to be un rivaled technology. I believed that firmly and believe it every bit as much after the fact.

Cons

It is just a hard transition no matter how you cut it. We were not coming from a different service, this was our introduction to the technology. There is a great bit of time and work to implement. They are good at saying it up front, but you still have to live it. We are told at times that our issue is the first they've encountered and therefore they have to build out/ charge us to get it in place. Even if true, I would think they should be building for future customers as well, if it is good for us- it is good for others. For us to pay for that total charge I think is a stretch.

Easy-to-use, transparent and a key factor in growing our business

We’ve been working with Dispatch Science since the early days and they have truly knocked it out of the park for us while continuously adding great features. Our company offers on-demand and routed courier services in 2 major cities in Canada. We handle up to 5000 orders easily a day on weekdays. We use Dispatch Science in our sales cycle to grow our business. A growing sector for us since we’ve started using Dispatch Science is medical and meal kit deliveries mainly due to features offering a lot of transparency and branding that helps our clients perform better and keep their customers happy. We’ve tried other solutions, but it was slow to get the developers to customize the missing features we needed.

Pros

We can help our clients win more contracts due to customer data transparency, self populating customer info, Driver tracking, Branded tracking page, customer advance notifications and driver route details on the mobile app so they can be more efficient. Another great feature is loading instructions off the bar code which helps the load-out sequence and optimizes our drivers time on their delivery route.

Cons

We experienced a learning curve in using the API but support is always quick to respond and help.