DispatchTrack Software

4.50 / 5 (9)

Our advisors have recommended this product 2 times in the last 30 days

About DispatchTrack

DispatchTrack is the leading end-to-end software for last mile logistics, and services over 60 million deliveries per year for companies ranging from 3 to 3000+ trucks. Companies in industries such as furniture/appliances, 3PL, building supplies, food distribution, grocery delivery, medical supplies, and auto-parts use DispatchTrack to provide excellent delivery service experiences and to optimize their operations. 

DispatchTrack is especially known for ease of use and simple rollouts. Despite being a complex and comprehensive end-to-end solution, customers have rolled out DispatchTrack to hundreds of locations in just a few weeks. Our dedicated customer success staff works with you hand-in-hand to make these rollouts successful. Our NPS score of 70 show...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

9 Reviews of DispatchTrack

Average User Ratings

Overall

4.50 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(6)

6

4 stars

(2)

2

3 stars

(0)

0

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 9 of 9 results

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July 2019

Andre from Deloitte Digital

Verified Reviewer

Company Size: 10,000+ employees

Industry: Consumer Electronics

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Stay on-time with this software

Saving customers time by staying on track and delivering updates along the way. Saving businesses money by not wasting delivery drivers time or gas

Pros

Listen the customer communication feature is awesome. Schedule appointments with ease, give customers a delivery ETA the day off, lastly have the customer confirm the scheduled delivery now that is full circle awesomeness.

Cons

I haven't run into problematic issues while implementing or using this software

October 2017

Ron from Turner Furniture Holding Corp

Company Size: 201-500 employees

Industry: Furniture

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

October 2017

5 Years using Dispatch Track

This is the best tool out there to integrate your systems into for optimal distribution management. Their Product Teams are perpetually improving and reacting to customers' needs. Most importantly, DT keeps me informed 24/7 on all my devices.

Pros

DT has steadily kept their capabilities up with Google Maps offerings making routing and tracking...fast, accurate, and intuitive. Manipulating routes and stops is easily done. Customizing drop down selections forever match your particular elements. They steadily offer new reports rendering valuable feedback on delivery performance. DT is FAST.

Cons

I would like to see a training manual for each level user. If there is a DT newsletter, I'm unaware of it.

March 2016

David from PDX Movers llc

Industry: Logistics and Supply Chain

Time Used: Less than 2 years


Ease-of-use

2.0

Customer support

1.0

Functionality

3.0

March 2016

Best dispatching for final mile delivery, does have room for improveme

Pros

The ability to route and call customers makes for easy scheduling.

Cons

sometimes it hard to a clear picture on when improvements will be made.

February 2020

Susan from La-Z-Boy Furniture Galleries

Company Size: 11-50 employees

Industry: Furniture

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Saves resources and aids with accountability.

Increased efficiency, less overtime, less fuel used. We know where our truck is at all times. We were able to provide proof that our truck did not cause damage to a building because of the GPS feature.

Pros

We use this to route our delivery truck each morning. We have been able to make more deliveries and use less fuel and labor because of the increased efficiency.

Cons

Some initial bugs with the ipad interface. Works best on non-apple products.

Reasons for Choosing DispatchTrack

This was recommended to us by another furniture dealer.

February 2018

Chris from Bob Mills Furniture

Company Size: 201-500 employees

Industry: Furniture

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Best decision on software we have made in a long time

Great product and solution for our furniture delivery and service process. Would highly recommend to anyone in the furniture industry.

Pros

Easy to use. Gives translucency to our staff on what is going on with our delivery trucks. Customer support is great and willing listen to you and work on solving issues that affect our business.

Cons

Not much. Only wish it was easier to get updates on the updates they install over time to make sure we take advantage of the.

July 2018

Carrie from Carrie’s Cleaning Service

Company Size: 2-10 employees

Industry: Industrial Automation

Time Used: Less than 12 months

Review Source


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

July 2018

Works Well with Minimal Issues

Always had a positive experience with customer service and they have always been able to help us with a solution to any issues that we have had. Courteous and friendly, and are knowledgeable regarding their software.

Pros

Ease of tracking where employees are to best satisfy customers to ensure timely arrivals. Works with both Android and IOS mobile software.

Cons

Had issues with mapping a few times, as well as had to upgrade mobile devices associated with older mobile smart phones, however the upgrade was necessary anyway.

November 2018

john from norris freight service

Company Size: 11-50 employees

Industry: Logistics and Supply Chain

Time Used: Less than 12 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

excellent system

Bob and the support staff there are excellent to work with.

Pros

simplifies much of what is done in the office, displays a real time image of what is going on, and the support team are excellent, always helpful, and best of all you don't need to call them often.

Cons

wish there were more tutorials on it, the help menu is clear, but like to be able to refresh on parts that are not used that much

September 2017

Bhupendra from Flying green carriers pvt. Ltd.

Company Size: 201-500 employees

Industry: Consumer Goods

Time Used: Less than 6 months

Review Source


Ease-of-use

4.0

Functionality

4.0

September 2017

software is best for update an organisation data.

everything fine. it can work with minimum speed of internet and fetch better reports and MIS for good quality of data.

Pros

working step are fully easy to use. mostly like the track and dispatch system. i request you please update it with google maps.

August 2019

Pamela from Broward County Public Schools

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Education Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

August 2019

Great for customer experiences

Pros

Customers appreciate the experience given by this product. Amazing field service updates, know exactly when your rep is supposed to arrive on location . The automation and emailing work pretty well also.

Cons

I didn’t notice any features that were less than desirable with this product thus far. You definitely need it in your toolbox