DispatchTrack

DispatchTrack

4.55

(10)

What isDispatchTrack?

DispatchTrack is best for:

Fleet Management
Best For All Business Sizes
Supports Multiple Platforms

The top things reviewers say:

Great value for money
Great ease of use
Great functionality

DispatchTrack is the leading end-to-end software for last mile logistics, and services over 60 million deliveries per year for companies ranging from 3 to 3000+ trucks. Companies in industries such as furniture/appliances, 3PL, building supplies, food distribution, grocery delivery, medical supplies, and auto-parts use DispatchTrack to provide excellent delivery service experiences and to optimize their operations. DispatchTrack is especial...

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DispatchTrack route optimization
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How much doesDispatchTrack cost?

This vendor has not provided pricing information.

What training doesDispatchTrack offer?

DispatchTrack offers the following training options:
  • Live Online
  • Documentation
DispatchTrack does not offer:
  • In Person
  • Webinars
  • Videos

What features doesDispatchTrack offer?

Top DispatchTrack features and user ratings for each are:

Dispatch Management
Routing
Delivery Tracking
Surveys & Feedback
Status Tracking
Fuel Management
API
Route Optimization
Electronic Signature
Order Management
For Courier Services
Communication Management
Customer Database
Customer Portal

What support doesDispatchTrack offer?

DispatchTrack offers the following support options:
  • Email/Help Desk
  • Phone Support
  • 24/7 (Live Rep)
  • Chat
DispatchTrack does not offer:
  • Knowledge Base
  • FAQs/Forum

What deployment options doesDispatchTrack offer?

DispatchTrack offers the following deployment options:

Cloud, SaaS, Web-Based
iPhone (Mobile)
Android (Mobile)
iPad (Mobile)

DispatchTrack does not offer:

Windows (Desktop)
Chromebook (Desktop)
Mac (Desktop)
Linux (Desktop)
Windows (On-Premise)
Linux (On-Premise)

DispatchTrack Reviews

Overall Rating

4.55

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

5

Functionality

4.5

Most Helpful Reviews for DispatchTrack

1 - 10 of 10 Reviews

User Profile

Andre

Verified reviewer

10,000+ employees

Consumer Electronics

Less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Reviewed July 2019

Stay on-time with this software

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

Saving customers time by staying on track and delivering updates along the way. Saving businesses money by not wasting delivery drivers time or gas

PROS

Listen the customer communication feature is awesome. Schedule appointments with ease, give customers a delivery ETA the day off, lastly have the customer confirm the scheduled delivery now that is full circle awesomeness.

CONS

I haven't run into problematic issues while implementing or using this software

Ron

201-500 employees

Furniture

More than 2 years

Review Source
This review was submitted organically. No incentive was offered

Reviewed October 2017

5 Years using Dispatch Track

OVERALL RATING

5.0

EASE OF USE

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

This is the best tool out there to integrate your systems into for optimal distribution management. Their Product Teams are perpetually improving and reacting to customers' needs. Most importantly, DT keeps me informed 24/7 on all my devices.

PROS

DT has steadily kept their capabilities up with Google Maps offerings making routing and tracking...fast, accurate, and intuitive. Manipulating routes and stops is easily done. Customizing drop down selections forever match your particular elements. They steadily offer new reports rendering valuable feedback on delivery performance. DT is FAST.

CONS

I would like to see a training manual for each level user. If there is a DT newsletter, I'm unaware of it.

David

Logistics and Supply Chain

Less than 2 years

Reviewed March 2016

Best dispatching for final mile delivery, does have room for improveme

OVERALL RATING

2.5

EASE OF USE

2.0

CUSTOMER SUPPORT

1.0

FUNCTIONALITY

3.0

PROS

The ability to route and call customers makes for easy scheduling.

CONS

sometimes it hard to a clear picture on when improvements will be made.

Susan

11-50 employees

Furniture

More than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Reviewed February 2020

Saves resources and aids with accountability.

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

Increased efficiency, less overtime, less fuel used. We know where our truck is at all times. We were able to provide proof that our truck did not cause damage to a building because of the GPS feature.

PROS

We use this to route our delivery truck each morning. We have been able to make more deliveries and use less fuel and labor because of the increased efficiency.

CONS

Some initial bugs with the ipad interface. Works best on non-apple products.

Reason for choosing DispatchTrack

This was recommended to us by another furniture dealer.

Zev

51-200 employees

Retail

More than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Reviewed July 2021

We use the general portal and individual portals for different delivery companies

OVERALL RATING

5.0

EASE OF USE

5.0

FUNCTIONALITY

4.0

We use it to track the dozens of different deliveries handled by several different delivery teams who utilize DT

PROS

The ability to track ongoing deliveries and the route. The upload of pictures and receiving the signed PODs.

CONS

I didn't like that the disclaimer doesn't seem to be auto enabled. Printing PODs also don't seem to have the headers of each delivery company in the 360 version. However these are minor issues and can be resolved

Chris

201-500 employees

Furniture

More than 2 years

Review Source
This review was submitted organically. No incentive was offered

Reviewed February 2018

Best decision on software we have made in a long time

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

Great product and solution for our furniture delivery and service process. Would highly recommend to anyone in the furniture industry.

PROS

Easy to use. Gives translucency to our staff on what is going on with our delivery trucks. Customer support is great and willing listen to you and work on solving issues that affect our business.

CONS

Not much. Only wish it was easier to get updates on the updates they install over time to make sure we take advantage of the.

Carrie

2-10 employees

Industrial Automation

Less than 12 months

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Reviewed July 2018

Works Well with Minimal Issues

OVERALL RATING

4.0

EASE OF USE

3.0

VALUE FOR MONEY

4.0

CUSTOMER SUPPORT

3.0

FUNCTIONALITY

3.0

Always had a positive experience with customer service and they have always been able to help us with a solution to any issues that we have had. Courteous and friendly, and are knowledgeable regarding their software.

PROS

Ease of tracking where employees are to best satisfy customers to ensure timely arrivals. Works with both Android and IOS mobile software.

CONS

Had issues with mapping a few times, as well as had to upgrade mobile devices associated with older mobile smart phones, however the upgrade was necessary anyway.

john

11-50 employees

Logistics and Supply Chain

Less than 12 months

Review Source
This review was submitted organically. No incentive was offered

Reviewed November 2018

excellent system

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

Bob and the support staff there are excellent to work with.

PROS

simplifies much of what is done in the office, displays a real time image of what is going on, and the support team are excellent, always helpful, and best of all you don't need to call them often.

CONS

wish there were more tutorials on it, the help menu is clear, but like to be able to refresh on parts that are not used that much

Bhupendra

201-500 employees

Consumer Goods

Less than 6 months

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Reviewed September 2017

software is best for update an organisation data.

OVERALL RATING

4.0

EASE OF USE

4.0

FUNCTIONALITY

4.0

everything fine. it can work with minimum speed of internet and fetch better reports and MIS for good quality of data.

PROS

working step are fully easy to use. mostly like the track and dispatch system. i request you please update it with google maps.

User Profile

Pamela

Verified reviewer

501-1,000 employees

Education Management

Less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Reviewed August 2019

Great for customer experiences

OVERALL RATING

5.0

EASE OF USE

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

PROS

Customers appreciate the experience given by this product. Amazing field service updates, know exactly when your rep is supposed to arrive on location . The automation and emailing work pretty well also.

CONS

I didn’t notice any features that were less than desirable with this product thus far. You definitely need it in your toolbox