Dossier Systems is a provider of fleet maintenance management software and solutions. Headquartered in suburban Philadelphia with offices throughout the United States, the company is committed to developing, supporting and distributing fleet maintenance software, technologies and services.
Dossier fleet maintenance management software is designed to help executives, fleet managers and line staff capture, measure and analyze the dynamics of their company’s fleet maintenance and operating costs. It also provides advanced reporting with decision support tools.
Dossier is utilized by businesses looking to manage all aspects of their fleet, including costs of maintenance and inventory management. The software tracks and manages any type of vehicle and most types of equipment. Dossier offers both cloud-based and on-premise deployment and is designed to ensure safe operation and regulatory compliance.
ALEX from TERRILL TRANSPORTATION
Specialty: Consumer Goods
Employees number: 51-200 employees
KEEPS TRACK OF PARTS, HAS WORK ORDERS, CAN OPERATE WITH PEOPLENET. CAN CONTACT CUSTOMER SERVICE AT ANY TIME.
Beverly from D.L.G. Services Inc.
Specialty: Trucking: Owner-operator
Employees number: 11-50 employees
One of the pros that I have come to find with this program is the basic set up of the program and how you navigate through it. I find that of all the fleet safety software programs that I have looked at, this one gives us the opportunity to plug in the information that we need and analyze that data accordingly in regards to what we require.
I have none at this time. Hopefully, there will be none as I continue to use the product.
Grant from Golden Rain Foundation
Specialty: Public sector
Employees number: 201-500 employees
Our company has been using the Dossier Fleet Maintenance program since 1998. We had a previous "house" system to track our 100 plus vehicles and stationary maintenance equipment. It was a challenge to integrate what we were doing with our old system to the new Dossier system, but the support staff at Dossier Systems (then known as Arsenault Associates) was fantastic with ideas and hands-on assistance that helped us with the transition.
When we were originally searching for a fleet maintenance software product, our fleet maintenance department vetted four different systems. We had live demos on three of those systems and the Dossier System product and their staff / sales / support personnel were excellent.
Our accounting / finance department has a very high demand for accurate cost accounting of the expenses associated with our fleet maintenance department. The detailed reports that are generated by the Dossier Maintenance program meet those demands.
Scheduling the routine maintenance for our very diverse fleet is very easy using the Dossier system. Tracking the trends in repeat repairs is another area where we find excellent value with the Dossier Fleet Maintenance System.
Daily reports.......all of them. Preventative Maintenance and Inventory Reorder are excellent.
It is very easy to change equipment data or specs while entering daily input data, such as work orders.
Support staff is the best in the business.
The annual Dossier Users convention is an excellent way to network with other users of the Dossier System and it is where each year the new updated software is introduced.
Offsite training is costly if you need to have a new user trained, but the training is of the highest caliber and very detailed.
Michael from City of Novi
Specialty: Public sector
Employees number: 201-500 employees
Since I work for city government, we have to budget for items sometimes years in advanced. I looked into several fleet software systems and one of my favorites after the demo was Dossier Fleet. The system seems to be user friendly and has a very cost effective way to prioritize and audit your fleet.
Douglas from Potomac Disposal, Inc.
It is very simple to use with little or no computer background. Mechanics can be trained to use the system in a very short time. The vendor is very helpful and supportive.
I honestly do not have any dislikes for the product or vendor.
Dossier uses drop-downs for users to choose from, so the user does not have to have a background in typing. This makes it easier to train mechanics to be able to go to a paperless shop.
Stefan from Acadian Ambulance
Dossier has allowed us to make better decisions based on relevant data. The software is easy to use at all levels (technicians, supervisors, and administrators). The reports allow us to edit and save reports based on a selected criteria and even schedule them. We have several automated reports to help us maintain PM schedules as well as vehicle assignments. The technical support is also great. Price of software is flexible based on what you need it to do.
As for the interface, it could use some updating. I have had nothing but good dealing with vendor, and they are always honest and upfront in all dealings.
Do your homework, and put a great deal of effort in defining what it is you expect the software you are purchasing to do.
Timothy from GET Leasing
We have been using Dossier for over 5 yrs. now and we love the product!! They are always continueing to give it more features and improvements. The staff is always friendly and more than willing to resolve or help you understand issues that come up.
Harold from Texas Disposal Systems
Employees number: 501-1,000 employees
We have had several bad habits and brought customer rep in to work out several issues. You were able to identify several issues and we have a ton of work to get through.
Julia from Schupan & Sons
Employees number: 501-1,000 employees
Although we have a large rolling stock; the reason we purchased Dossier had as much to do with the flexibility to track all equipment in the same module, in the same way that we do our rolling stock. In Dossier you create YOUR categories for equipment; you can track department, meter reading(s) other mileage. In our case we take pounds ran through machines. PM's, internal and external cost, bot time and material; depreciation; parts inventory; customer support; trainers; are just a few of the reason we know we made the right decision 5 years ago.
Flexibility ! We have multiple division and departments and this software allows each to run their business on the same platform but keep alignment where needed.
Security is great; but takes some digging to find which permission are set on which employee / group.
Attend yearly User Group seminar! They are not your typical user group. Dossier does 95%+ of the training; but it is GREAT Training!
Charlie from GCT-USA
My company has been use this software for ten years and found it to be very cost effective. From bar coding to inventory control it works well. Great support
Sandy from CN
Employees number: 1,001-5,000 employees
I have worked with equipment most of my working career. I have been introduced to a few fleet management software programs. In my opinion, Dossier is the best program by far for many reasons.
1. It is simple to use.
2. Dossier team stays current with all our needs.
3. Dossier support team is fantastic - they have a great team!
5. The information needed for upper management is all there at all times.
6. Reports in Dossier are usable and accurate.
7. Specifications for units are useful for many of our employees from the yard to the office.
8. Locating information in Dossier if fast & accurate.
9. Tracking warranties, licenses & permits are at your finger tip.
10. Fuel tracking, PM's & Inspections are easy to use.
It is easy to learn and use.
I can't think of any.
Robert from City of Salina
In the year 2000, the City of Salina hire a consulting firm to review the operation of its central garage. The consulting firm found the fleet program the garage was using at the time to be inefficient, at best. I was given the task of investigating all of the fleet programs I could to find one that most suited the needs of the central garage. The program that provided everything we required, and was the easiest for everyone to operate was Dossier, and the price was right. We have used Dossier since 2003 and have been very satisfied with the program. The one thing we have been disappointed with is our lack of training that hinders our users from utilizing the program to its fullest, which we intend to address in 2017 by getting a trainer to Kansas for a couple of days.
Garland from Lone Star Transportation, LLC
We have been using the Dossier system for over 15 years. The have grown with the industry and always been willing to listen and make any change that helped make the system better for the user.
Andrea from Bencardino Excavating
Dossier is a great program that keeps your fleet in line.
The customer service staff at Dossier is always helpful when you have a problem.
Richard from DH Griffin Wrecking Co, Inc
"Dossier has done an extraordinary job of bringing D.H. Griffin Companies to the leading edge of maintenance accountability. Being one of the largest and most visible demolition contractors in the United States, it demands a maintenance program that gives us advantages in PM tracking, parts accountability and state-of-the-art record keeping. Dossier goes beyond that and continues to be an integral part of our business.¿
Brett from Feld Motor Sports
I rely on Dossier on Demand on a daily basis to maintain a fleet of 46 Monster Jam trucks. I would be lost without it. This service provides a convenient way to control my inventory by being able generate & receive purchase orders, generate accurate repair orders, handle returns, make inventory adjustments, track costs on parts, trucks, personnel, and even vendors. The online program is very user friendly, very secure and can be accessed from anywhere which is very handy if traveling or out of the office. Technical support is just a phone call away and the training program is outstanding. Dossier on Demand service performs as good as our 1500 HP Monster Jam trucks!
Brent from Krapf Bus Company
Krapf Bus Company, a family owned bus company, currently operates approximately 2,700 vehicles from Southern Chester County (PA) to Bloomington, Minnesota.
Using Dossier software, we can closely monitor our vehicle compliance, technician productivity, and parts inventory, including manufacturer safety campaigns and engineering changes. We operate many different OEMs and vehicle configurations ranging from mini-vans to 84 passenger schools buses, transit vehicles and motor coaches. Dossier allows our company to scrutinize the repair orders companywide via custom reporting, filtering our units by current applicable warranties. We can also efficiently control inventory through the repair order function, in turn allowing us to maintain the highest quality fleet and collect data for future reporting.
Dossier plays a major role in helping us to effectively manage all scheduled maintenance, and provides excellent inventory and warranty tracking tools, and aids our company through reporting. As our Family Business grows, we will increasingly depend on Dossier to assist us in achieving our goal of ¿Maintenance Excellence¿.
Raymond from Greater Lynn Senior Services Inc
¿For more than 25 years, Greater Lynn Senior Services, a nonprofit human services agency, has been delivering critical paratransit service and other consumer-driven supports in the Greater Boston and North Shore areas. Our services help older adults and people with disabilities remain active and live independently in the community, safely and with dignity. With a fleet of over 300 vehicles, we consider Dossier a key partner in helping us achieve that important mission. Since implementing Dossier as our fleet maintenance program in 2010, we have seen a significant reduction in vehicle downtime and a dramatic improvement in our overall operations. I could not do my job effectively without Dossier.¿
-Raymond Croteau, Fleet/Operations Manager
Sherry from Cobb Electric Membership Corporation
¿Cobb EMC is committed to providing a safe working environment for employees, and well maintained equipment to operate each day. Our company safety slogan ¿Today my goal is ZERO injuries¿ serves as a daily reminder to that commitment. Dossier preventative maintenance software has proven invaluable in the process of maintaining safe, reliable, and efficient equipment. The preventative maintenance scheduling feature enables our Fleet Services department to stay on top of repairs to ensure reliable operation of vehicles and equipment. In a way, you could say Dossier is helping Cobb EMC in the commitment of safety each and every day. Thank you Dossier for partnering with Cobb EMC to meet our goal of Zero injuries each day.¿
Director, Fleet Services
Cobb Electric Membership Corp.
Charlie from AQUA
Great Company to work with. Support staff is awesome!!
Bob from Hagey Coach Inc.
I have been using this software for 14 Years and Love it!
One of the greatest things is that they keep up with the ever changing technology