All Elite EXTRA Reviews
1-19 of 19 Reviews
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Richard
Automotive, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
EliteEXTRA is the best technology partner I have ever worked with
EliteEXTRA is by far the best technology product and partner I have ever worked with. Implementation was easy, support is excellent, and their product has become a critical part of our organization.
PROSVery user friendly. Once you start using it, you can't function without it because it's so good!
CONSThe system does not have a great process for handling orders delivered manually (outside of EliteEXRA).
Reason for choosing Elite EXTRA
More user friendly. Better mapping technology. Met our business needs exactly.
Charlene
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
10 plus Successful Years and counting
We have had a successful relationship with the whole Elite Extra team from day 1. Their ability to address and take our suggestions into account has been very vital in our continued success. Any issues we might run into are quickly addressed and resolved in a expeditious manner every time. Their customer service is top tier and the software overall is the best in the industry for sure. Elite extras constant updating and improvements have helped us implement a lot of services our competitors do not offer and allows us to stay ahead of the game with real time delivery tracking and proof of delivery. We can not say enough great things about the program and their staff.
PROSThe Elite Extra program is now an integral part of our operations at all of our 15 locations. Our customers rely on the information provided by the program so that they can continue to service their customers as well. We love the on time live GPS tracking and the ability to see the drivers manifest and track each order they have with them. We also depend on the proof of delivery signatures to complete and finalize our invoicing process'.
CONSAt this time there isn't really anything we feel we would need to change.
William
Automotive, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Solid Transportation Management Software
Support from the folks at Elite has been outstanding during and after the launch of this software for our organization.
CONSWould like to have some additional features more specific to our particular area of business.
Payam
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Elite Extra IS the solution you're looking for! Leaders in the industry! The best of the best!
Overall experience with Elite Extra was great! Professional team who really cares and puts the time in to make sure you are confident in running the software! Thank you team Elite Extra!
PROSElite Extra completely changed our commercial business by revamping our delivery system and catapulting us to a more efficient and cost saving way of running our business! All the features I was looking for and needed are in Elite Extra. The integration was seamless. The training was smooth. And most importantly the team at Elite Extra are a great group of people who are there by your side at all times to help you out each step of the way! You will not be disappointed! Thank you Elite Extra for taking our business to the next level!
CONSThere is absolutely nothing that I did not like about Elite Extra! Hands down the best!
Ryan
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Elite Extra Review
My overall experience has been overwhelmingly positive. As I have stated the team at Elite Extra is top notch and always put the customer experience first. Even when there is a glitch, they are always right on it working on a solution.
PROSThe software is by far the best vehicle tracking software for the automotive aftermarket industry. It adapted very well to some of the individual needs of our business and is not a one size fits all solution. It is generally easy to use and the reporting side is robust and gives meaningful data. The support team is responsive and generally able to help in a timely manner.
CONSI don't have anything major except for the occasional temporary down time which can be caused by a multitude of issues as it is a cloud based solution. They are usually not for very long, and there are manual work arounds usually, but is never convenient when it happens.
Michael
Automotive, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Great Product and Support.
It has been a awesome experience working with Elite Extra. The ease of use of the product is easy to train new staff, as well as a quicker reference for order control and order management.
PROSI love the ability that we have to view and take pictures of our product as it is delivered. This helps helps with accountabilaty towards the driver as well as the customer. This one feature alone has saved us thousands of dollars per month.
CONSRoute developement with future customers or customers not in the system is not available to be done easily. And sometimes using android phones at the driver level, sometime the system is glitchy, however the apple phone users have 0 issues.
Chris
Logistics and Supply Chain, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Elite EXTRA has been invaluable to the continued success of our business
Elite has solved business problems well beyond what we thought it could. Every level of staff can use it, and it has become a great selling point for us with our customers.
PROSFull integration was key to the success of us using Elite EXTRA. It has become second nature for our locations and is used all the time. Ease of use is the biggest pro for this software. Drivers of all ages and abilities can use their app quickly and effectively.
CONSI have no cons to put here as it really has evolved to what we need it to be, over the last 10+ years of using their software.
Kristina
Wholesale, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Elite Extra, including electronic DVIR
The Elite Extra team are readily available, open to one-off needs for interface with our Oracle system for data management tools, and are constantly seeking to add features to meet our needs. This tool has been easily and quickly adopted by all of our locations.
PROSMultiple capabilities for dispatch, plus inclusion of electronic DVIR, although the readily available live support is also outstanding.
CONSTakes initial training, as it is not intuitive initially for a self starter; however, this is not unlike most software platforms.
SUSAN
Automotive, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Elite Extra Makes Our Jobs Easier!
Everyone on the team has been very helpful and hands on every step of the way!
PROSEase of use and better organization. We are able to track our drivers at all times which helps us to make faster deliveries and be more efficient.
CONSlove it all! I can't think of anything negative to say about this product. We have become so much more productive using it.
Reason for choosing Elite EXTRA
Elite Extra has a GREAT reputation in the industry and I know many of the users. They all gave great references!
Rick
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Elite EXTRA Review
The entire staff at Elite is committed to solving every issue every time. Can't remember that last time the system was down. Very reliable.
PROSAutomating our dispatching compared to paper and white boards improved our productivity. The Elite Extra system allowed us to deliver 30% more volume with the same amount of drivers and equipment.
CONSAfter my competitors found out how successful this tool was for us they bought it too.
Jj
Hospital & Health Care, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2022
Gemini Mountain Medical
Elite is great for what we need it for. It allows us to be effective and have real time updates for our sales force and surgeons. We utilize this daily and it offers easier logistic management and route management. I would highly recommend this software to any medical company.
PROSThis software is very integrated with a lot of capabilities. I love all of the customization options as well the real time updates and tracking. The order grid is very easy to use and track all drop offs and the notes associated as well as the excel sheet that is provided within that.
CONSI would like the routing to be a bit easier to navigate. I feel like there is a lot of wasted time routing because we do not always deliver to the same places and we do a lot of hot shots so we individually have to enter each route and we are not able to utilize the recurring routes. It would be nice to have a previous route option or something like that. Also it would be great if the drivers app did not have to be on and open for them to be dispatched.
Reason for choosing Elite EXTRA
What elite offered was a no brainer for us and what we needed and it is affordable.
Jennifer
Transportation/Trucking/Railroad, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Elite Extra in first 12 months
Route Optimization has increased, our delivery times are reduced due to route planning. Traceability of drivers and estimated delivery times have proven to be a key factor in customer satisfaction.
PROSThe program is easy to use. The information that my entire team needs to access is simple to find. Reporting allows us to investigate any issues that arise. Driver's love the phone app and we have had a lot of positive feedback from customers. Elite Extra's response time with any queries is exceptional.
CONSHonestly don't have any major issue to list.
Reason for choosing Elite EXTRA
This program was already communicating with our in house system DSI.
Kyle
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Elite Extra is Industry Leading Solution
Incredibly easy to use and highly effective in improving company efficiencies
CONSSometime the update releases caused some residuals issues, but support was able to address and correct very quickly.
Reason for choosing Elite EXTRA
Best product in the market delivering the highest value
Gerald
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Elite Extra Review
Real time driver tracking and delivery time estimate
CONSAll desktop zones should be resizable in the dispatch screen you should not have to hover over an area to see it’s complete description
Nick
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Elite Extra Review
Easy to use software, provides real time updates for custom critical deliveries.
CONSThe software in the app and online change with updates and we are not always prepared for the changes.
Jeremy
Transportation/Trucking/Railroad, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2019
Great review
Daily works well for our business. We can track where everyone is at, see the stops that have been completed, and have history when needed if their is a issue.
CONSThe only con I can think of is the time it takes to grab information from our CDK business system once it closes, to when it shows up in Elite. If that could be improved or be more like "live" that would be amazing.
Dan
Wholesale, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
A Great Tool for Your Business
Overall we are very pleased with the features and performance of Elite Extra for a total logistics package.
PROSI like the tracking feature and the ability to customize reports.
CONSI do not like that the software is not integrated into our main system software. We are not able to get the POD's on our invoices. Hopefully something for future.
Reason for choosing Elite EXTRA
Only alternative at the time
Reasons for switching to Elite EXTRA
Upgraded for future and more benefits.
David
Retail, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT