All Elite EXTRA Reviews
1-25 of 110 Reviews
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Chelsea
Transportation/Trucking/Railroad, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
A Game Changer
Absolutely great customer service. The best customer service I've received hands down. I know I can call in and get immediate help when I'm having an issue on the floor.
PROSIt provides accountability. It provides accountability on our drivers' side, making sure they are staying on the intended route for their day and creating a great customer experience. It provides accountability on our management side, when drivers record their daily mileage or complete vehicle inspections that information is logged and saved for management to review and schedule maintenance on vehicles, keeping our staff safe.
CONSSometimes Karmak is a real pain to deal with, sometimes it seems like the communication between EXTRA and Karmak could be better, but I'm not sure this is on EXTRA's side.
Brian
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2024
Good Product
So far the system is very good for it's intended purpose. It allows to the sales person and the delivery to plan the route together. The real time tracking and the route tracking of each driver is very good and helps to plan the day and the up coming days. Having a dot on the map showing where something needs to be delivered is also another way to create the best route for each driver. Overall it is a good product once you figure out all the little icons.
PROSBeing able to have both their route drawn on the map and there current location allows for estimating the drivers return time and if they will have time for another delivery. Additionally, building routes for multiple drivers helps to make deliveries more efficient and helps to limit overlapping delivery areas. The easy of building routes and customizing the order makes the system very user friendly.
CONSOne draw back is that the system does not update the shipping address when it is changed in the ERP system it is tied to. The color scheme needs to have some options so that the dispatch screens can been seen better. Currently, the white and the light grey our close to the same color so it's hard to tell what is highlighted and what's not. Especially, when project the software on to a large screen TV.
Reason for choosing Elite EXTRA
Integration with the current ERP system was easy.
Kenny
Automotive, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Elite Extra Review
That it ties into ACDelco Connection for buyers to see.
CONSVery robust program and not always easy to navigate as well as drivers ETAs are never right. Also, need to work on the geo fencing.
Reason for choosing Elite EXTRA
That it ties into ACDelco Connection for the buyers to see.
Dylan
Logistics and Supply Chain, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Elite has Helped scale our business
Overall a great tool that has helped scale our business and grow a lot!
PROSIt has allowed our clients to have a new forum in which they can view and track their customers orders. It has allowed us to modernize our systems and market ourselves better.
CONSThe driver tracking and GPS systems on the app are not the best and sometimes take our drivers to the wrong locations. It also allows drivers to get off the app so we can no longer track them
Bharat
Logistics and Supply Chain, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Distribution Dispatcher
The portal works smooth and i enjoy working on it.
CONSThere are no flaws observed of now for the portal and meets the expectations.
HUGH
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2024
Elite review-cps
Has been a great relationship between our company and Elite for many years. We have grown along with Elite over the years having intertwined our businesses beautifully.
PROSI like the whole package. Couldn't imagine our company running without this product
CONSWish could take and store pics at time of delivery and store with tracking/delivery information like ups/fedex.
Reason for choosing Elite EXTRA
We chose this at the time because it really was a more complete product at the time for a very reasonable amount of money.
SANTANA
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Parts Delivery
We love the live tracking and proof of delivery options. Being able to take photos that are automatically saved under the invoice number allows for a secondary check system to ensure the correct parts and quantities got delivered if a discrepancy arises, allowing us to better take care of our customers and dealership.
CONSThere are lots of options with reporting that we love. But they are set reports with only a few filter options. When reporting our profit, with driver mileage with customer info etc. I have to pull a few reports and combine them in excel. Would like to see more filter or include options.
Paul
Transportation/Trucking/Railroad, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Just get it!
We were told when we were first talking about using elite EXTRA to just get it and I would mirror that sentiment. If you are on the fence DO IT.
PROSHaving proof of delivery including GPS points and photos has helped us to not lose money when a customer claims to have not gotten a delivery.
CONSElite EXTRA has so many capabilities that have to be "turned on" and sometime we were not even aware that it was available. This is becoming less common because all the videos and emails are great.
Joseph
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Great Product Easy to Learn and Use
Since implementation we have become more efficient. Set up of routes is fast and easy.
CONSTo be totally honest. We have found no cons.
Seth
Automotive, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
NAPA Autopart Tracking - Fisher and Father
It is a useful tool for tracking route profitability and route management
PROSIt is important for our business to be able to monitor deliveries and track proof of sales. I like to see where my employees are at and when they will be back to the store so that we can plan future deliveries.
CONSThe scheduled routes feature is messed up. In regards to the process for returning parts, we need to put in the part number and the line code. i would like to be able to input the part number and for the the possible line codes to automatically populate.
Reason for choosing Elite EXTRA
It is integrated with out NAPA autopart ecosystem
Richard
Automotive, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
EliteEXTRA is the best technology partner I have ever worked with
EliteEXTRA is by far the best technology product and partner I have ever worked with. Implementation was easy, support is excellent, and their product has become a critical part of our organization.
PROSVery user friendly. Once you start using it, you can't function without it because it's so good!
CONSThe system does not have a great process for handling orders delivered manually (outside of EliteEXRA).
Reason for choosing Elite EXTRA
More user friendly. Better mapping technology. Met our business needs exactly.
Michael
Automotive, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Great Product and Support.
It has been a awesome experience working with Elite Extra. The ease of use of the product is easy to train new staff, as well as a quicker reference for order control and order management.
PROSI love the ability that we have to view and take pictures of our product as it is delivered. This helps helps with accountabilaty towards the driver as well as the customer. This one feature alone has saved us thousands of dollars per month.
CONSRoute developement with future customers or customers not in the system is not available to be done easily. And sometimes using android phones at the driver level, sometime the system is glitchy, however the apple phone users have 0 issues.
Brenda
Automotive, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Elite review
my companies experience with 45 locations, has been terrific the software is easy to use. Program changes that we have requested are always done quickly and efficient manner. I have always gotten a quick response with any support issues.
PROShands on training, ease of implementation, fast and reliable support when issues arise.
CONSI cant say that I have one, our experience has always been good.
DON
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed April 2024
VALUE ADDED SERVICE
WAS NOT MUCH OF A FAN AS A USER, BUT IS AN ABSOLUTE MUST HAVE FROM A MANGERIAL PERSPECTIVE
PROSREAL TIME UPDATES TO KEEP COMMUNICATION AND UNDERSTANDING BETWEEN THE DEALERSHIP AND THE DRIVERS OUT IN THE FIELD
CONSPROBABLY MORE OF A ME THING, BUT SETTING UP SCHEDULED RUNS IS A BIT CUMBERSOME.
Dominic
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
All European review
Just the overall ease of use. Anyone can pick it up and start using it!
CONSVehicle tracking. Sometimes if a driver has been logged in on a different device, it'll track the device not in use and not the one currently being used.
Kristina
Wholesale, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Elite Extra, including electronic DVIR
The Elite Extra team are readily available, open to one-off needs for interface with our Oracle system for data management tools, and are constantly seeking to add features to meet our needs. This tool has been easily and quickly adopted by all of our locations.
PROSMultiple capabilities for dispatch, plus inclusion of electronic DVIR, although the readily available live support is also outstanding.
CONSTakes initial training, as it is not intuitive initially for a self starter; however, this is not unlike most software platforms.
Matt
Automotive, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Small time user
The entire team that we dealt with made the process so simple. They took our inputs and turned it into a wonderful final product. They didn't just simply turn it over to us and make us figure out how to use it. They offered multiple training sessions and made sure we were comfortable with the product before we went live with it. They even followed up after we were live to see if they could provide any more support.
PROSThey customize the software to do as little or as much as you want. We are a small time user just getting going with the product and it works great.
CONSHaven't run across any issues with it yet.
Matthew
Warehousing, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Good Stuff
Very satisfied with this program. Generally works in a way that is beneficial to the operation.
PROSEasy to use and very clean to add users.
CONSThe tracking is sometimes disconnected or delayed from where driver actually is.
Nathan
Transportation/Trucking/Railroad, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed April 2024
Good service
it has been a good improvement in delivery management
PROSthe functionality is very good. it can do alot for you if you know how to use it.
CONSnot the easiest to use till you're familiar with it
JOSEPH
Automotive, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
North East Parts Group
Easy to use and the Elite Extra customers service is great.
CONSDoordash Issues but no real other issues.
Reason for choosing Elite EXTRA
Easy to use and the Elite Extra customers service is great.
Eric
Automotive, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Extra keeps our visibility up.
The proof of delivery has come in extremely handy for us.
CONSI wouldn't say there is anything that I like least. For the features that we use everything works well.
Jim
Automotive, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2024
Elite EXTRA - Review
ease of use. time management. Driver accountability
PROStracking drivers making deliveries through out the day
CONSCommunication don't really use. Have alternate source
Anthony
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Elite extra
The ability to track drivers and get proof of delivery
CONSWorks great for our company and if we ever have something we would like differently
CARLOS
Automotive, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
delivery software
experience has been great so far, a lot to still learn on this, but so far a great tool
PROSI like that you can keep track of your customers orders for delivery, and keep them updated 24/7
CONSa lot to keep up with as a truck dealership, I can see freight carrier companies as a better suitor, but it is good for us.
Lora
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Elite Extra
Pictures and signature for proof of delivery is available with a click of the mouse.
CONSThere isn't anything that we do not like.