Absolutely great customer service. The best customer service I've received hands down. I know I can call in and get immediate help when I'm having an issue on the floor.

It provides accountability. It provides accountability on our drivers' side, making sure they are staying on the intended route for their day and creating a great customer experience. It provides accountability on our management side, when drivers record their daily mileage or complete vehicle inspections that information is logged and saved for management to review and schedule maintenance on vehicles, keeping our staff safe.

Sometimes Karmak is a real pain to deal with, sometimes it seems like the communication between EXTRA and Karmak could be better, but I'm not sure this is on EXTRA's side.

So far the system is very good for it's intended purpose. It allows to the sales person and the delivery to plan the route together. The real time tracking and the route tracking of each driver is very good and helps to plan the day and the up coming days. Having a dot on the map showing where something needs to be delivered is also another way to create the best route for each driver. Overall it is a good product once you figure out all the little icons.

Being able to have both their route drawn on the map and there current location allows for estimating the drivers return time and if they will have time for another delivery. Additionally, building routes for multiple drivers helps to make deliveries more efficient and helps to limit overlapping delivery areas. The easy of building routes and customizing the order makes the system very user friendly.

One draw back is that the system does not update the shipping address when it is changed in the ERP system it is tied to. The color scheme needs to have some options so that the dispatch screens can been seen better. Currently, the white and the light grey our close to the same color so it's hard to tell what is highlighted and what's not. Especially, when project the software on to a large screen TV.

That it ties into ACDelco Connection for buyers to see.

Very robust program and not always easy to navigate as well as drivers ETAs are never right. Also, need to work on the geo fencing.

Overall a great tool that has helped scale our business and grow a lot!

It has allowed our clients to have a new forum in which they can view and track their customers orders. It has allowed us to modernize our systems and market ourselves better.

The driver tracking and GPS systems on the app are not the best and sometimes take our drivers to the wrong locations. It also allows drivers to get off the app so we can no longer track them

The portal works smooth and i enjoy working on it.

There are no flaws observed of now for the portal and meets the expectations.

Has been a great relationship between our company and Elite for many years. We have grown along with Elite over the years having intertwined our businesses beautifully.

I like the whole package. Couldn't imagine our company running without this product

Wish could take and store pics at time of delivery and store with tracking/delivery information like ups/fedex.

We love the live tracking and proof of delivery options. Being able to take photos that are automatically saved under the invoice number allows for a secondary check system to ensure the correct parts and quantities got delivered if a discrepancy arises, allowing us to better take care of our customers and dealership.

There are lots of options with reporting that we love. But they are set reports with only a few filter options. When reporting our profit, with driver mileage with customer info etc. I have to pull a few reports and combine them in excel. Would like to see more filter or include options.

We were told when we were first talking about using elite EXTRA to just get it and I would mirror that sentiment. If you are on the fence DO IT.

Having proof of delivery including GPS points and photos has helped us to not lose money when a customer claims to have not gotten a delivery.

Elite EXTRA has so many capabilities that have to be "turned on" and sometime we were not even aware that it was available. This is becoming less common because all the videos and emails are great.

Since implementation we have become more efficient. Set up of routes is fast and easy.

To be totally honest. We have found no cons.

It is a useful tool for tracking route profitability and route management

It is important for our business to be able to monitor deliveries and track proof of sales. I like to see where my employees are at and when they will be back to the store so that we can plan future deliveries.

The scheduled routes feature is messed up. In regards to the process for returning parts, we need to put in the part number and the line code. i would like to be able to input the part number and for the the possible line codes to automatically populate.

EliteEXTRA is by far the best technology product and partner I have ever worked with. Implementation was easy, support is excellent, and their product has become a critical part of our organization.

Very user friendly. Once you start using it, you can't function without it because it's so good!

The system does not have a great process for handling orders delivered manually (outside of EliteEXRA).

It has been a awesome experience working with Elite Extra. The ease of use of the product is easy to train new staff, as well as a quicker reference for order control and order management.

I love the ability that we have to view and take pictures of our product as it is delivered. This helps helps with accountabilaty towards the driver as well as the customer. This one feature alone has saved us thousands of dollars per month.

Route developement with future customers or customers not in the system is not available to be done easily. And sometimes using android phones at the driver level, sometime the system is glitchy, however the apple phone users have 0 issues.

my companies experience with 45 locations, has been terrific the software is easy to use. Program changes that we have requested are always done quickly and efficient manner. I have always gotten a quick response with any support issues.

hands on training, ease of implementation, fast and reliable support when issues arise.

I cant say that I have one, our experience has always been good.

WAS NOT MUCH OF A FAN AS A USER, BUT IS AN ABSOLUTE MUST HAVE FROM A MANGERIAL PERSPECTIVE

REAL TIME UPDATES TO KEEP COMMUNICATION AND UNDERSTANDING BETWEEN THE DEALERSHIP AND THE DRIVERS OUT IN THE FIELD

PROBABLY MORE OF A ME THING, BUT SETTING UP SCHEDULED RUNS IS A BIT CUMBERSOME.

Just the overall ease of use. Anyone can pick it up and start using it!

Vehicle tracking. Sometimes if a driver has been logged in on a different device, it'll track the device not in use and not the one currently being used.

The Elite Extra team are readily available, open to one-off needs for interface with our Oracle system for data management tools, and are constantly seeking to add features to meet our needs. This tool has been easily and quickly adopted by all of our locations.

Multiple capabilities for dispatch, plus inclusion of electronic DVIR, although the readily available live support is also outstanding.

Takes initial training, as it is not intuitive initially for a self starter; however, this is not unlike most software platforms.

The entire team that we dealt with made the process so simple. They took our inputs and turned it into a wonderful final product. They didn't just simply turn it over to us and make us figure out how to use it. They offered multiple training sessions and made sure we were comfortable with the product before we went live with it. They even followed up after we were live to see if they could provide any more support.

They customize the software to do as little or as much as you want. We are a small time user just getting going with the product and it works great.

Haven't run across any issues with it yet.

Very satisfied with this program. Generally works in a way that is beneficial to the operation.

Easy to use and very clean to add users.

The tracking is sometimes disconnected or delayed from where driver actually is.

it has been a good improvement in delivery management

the functionality is very good. it can do alot for you if you know how to use it.

not the easiest to use till you're familiar with it

Easy to use and the Elite Extra customers service is great.

Doordash Issues but no real other issues.

The proof of delivery has come in extremely handy for us.

I wouldn't say there is anything that I like least. For the features that we use everything works well.

ease of use. time management. Driver accountability

tracking drivers making deliveries through out the day

Communication don't really use. Have alternate source

The ability to track drivers and get proof of delivery

Works great for our company and if we ever have something we would like differently

experience has been great so far, a lot to still learn on this, but so far a great tool

I like that you can keep track of your customers orders for delivery, and keep them updated 24/7

a lot to keep up with as a truck dealership, I can see freight carrier companies as a better suitor, but it is good for us.

Pictures and signature for proof of delivery is available with a click of the mouse.

There isn't anything that we do not like.