Absolutely great customer service. The best customer service I've received hands down. I know I can call in and get immediate help when I'm having an issue on the floor.

It provides accountability. It provides accountability on our drivers' side, making sure they are staying on the intended route for their day and creating a great customer experience. It provides accountability on our management side, when drivers record their daily mileage or complete vehicle inspections that information is logged and saved for management to review and schedule maintenance on vehicles, keeping our staff safe.

Sometimes Karmak is a real pain to deal with, sometimes it seems like the communication between EXTRA and Karmak could be better, but I'm not sure this is on EXTRA's side.

So far the system is very good for it's intended purpose. It allows to the sales person and the delivery to plan the route together. The real time tracking and the route tracking of each driver is very good and helps to plan the day and the up coming days. Having a dot on the map showing where something needs to be delivered is also another way to create the best route for each driver. Overall it is a good product once you figure out all the little icons.

Being able to have both their route drawn on the map and there current location allows for estimating the drivers return time and if they will have time for another delivery. Additionally, building routes for multiple drivers helps to make deliveries more efficient and helps to limit overlapping delivery areas. The easy of building routes and customizing the order makes the system very user friendly.

One draw back is that the system does not update the shipping address when it is changed in the ERP system it is tied to. The color scheme needs to have some options so that the dispatch screens can been seen better. Currently, the white and the light grey our close to the same color so it's hard to tell what is highlighted and what's not. Especially, when project the software on to a large screen TV.

That it ties into ACDelco Connection for buyers to see.

Very robust program and not always easy to navigate as well as drivers ETAs are never right. Also, need to work on the geo fencing.

Overall a great tool that has helped scale our business and grow a lot!

It has allowed our clients to have a new forum in which they can view and track their customers orders. It has allowed us to modernize our systems and market ourselves better.

The driver tracking and GPS systems on the app are not the best and sometimes take our drivers to the wrong locations. It also allows drivers to get off the app so we can no longer track them

The portal works smooth and i enjoy working on it.

There are no flaws observed of now for the portal and meets the expectations.