--- title: "eMaint CMMS Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of eMaint CMMS. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if eMaint CMMS is a good fit for you!" source_url: "https://www.softwareadvice.com/fleet-management/emaint-x3-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Maintenance Management Software](https://www.softwareadvice.com/category/4390-maintenance-management/) / [eMaint CMMS](https://www.softwareadvice.com/cmms/emaint-x3-profile/) / eMaint CMMS Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cmms/emaint-x3-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cmms/emaint-x3-profile/alternatives/) # eMaint CMMS User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 429 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.5/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 246 reviews (57%) - 4 stars: 154 reviews (36%) - 3 stars: 20 reviews (5%) - 2 stars: 4 reviews (1%) - 1 star: 5 reviews (1%) ### Most mentioned pros - eMaint is a useful tool for managing inventory control and work orders, including PMs, asset tracking, and preventive maintenance. - The main thing I like about E maint is it helps me keep up with my schedule on my PMs inspections and upcoming work that has to be done. - It helps our team stay organized by managing work orders, preventive maintenance, and asset tracking in one place. Once you become familiar with the system, it becomes a very useful tool for daily maintenance operations. ### Most mentioned cons - The x4 servers can be slow, which creates issues, when multiple users logged into admin account the session is not isolated and you can run into collisions with other users - Unfortunately, we won't be able to have admin access, so if we need to make any changes to our backend then we are forced to wait for anyone with admin access to help us. - Some sites that were using SAP PM had Asset Tree in use for a Asset search engine and eMaint tree is not having the same functionality so it is not very useful for those kinds of users. ## eMaint CMMS customer reviews Showing reviews 1-25 of 429 (page 1). ### Great value, Great information - Overall rating: 4/5 - Reviewer: Christopher H. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The team is great to work with and will help mold your account to your specification as long as you know what that is. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros It's a good fit for the budget. The amount of information that you can capture is relevant to the cost associated. #### Cons Limit on the amount of information that can be sent out with automated report. Need more than 20 fields for some reports. #### Reasons for switching to eMaint CMMS Cost of the CMMS was not acceptable to team. --- ### Switching to eMaint - Overall rating: 5/5 - Reviewer: Joel N. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Just getting started with them, but the kickoff meeting was good. Employees of eMaint seem knowledgeable & helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customizability - every integration / workflow we want is possible with emaint from what we've seen so far. #### Cons The sites functionality / uX is a tad clunky. not a deal breaker by any means, just the weakest / newest area. #### Reasons for choosing eMaint CMMS customizability & presentation of the product #### Reasons for switching to eMaint CMMS Eptura support is awful & software is buggy & slow --- ### Completely Customizable - Overall rating: 4/5 - Reviewer: Chris R. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered We are currently in the process of integrating the system with MS Dynamix, its a challenge but I have no doubt that eMaint will come through #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The ability to customize this software is amazing, you can set it up however you want it to look. It can be set up to accomplish whatever you need it to do. Great product #### Cons Implementation took a little longer than desired, that may have been on our users not really wanting to try something new. --- ### 6-25-26 eMaint Review by Petrolink Energy, LLC - Overall rating: 4/5 - Reviewer: Wayne M. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience has been pretty good I would have to say. Seems like the eMaint Customer Success is something they strive for as a company. They want you to help you succeed with the CMMS and tailor it to fit you company's needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Compared to Maximo, which we used for 13+ years the associated cost is way more affordable. Also, our CSM is a great communicator as well as a get it done type of person. Willing to try and help however possible to resolve your issues. #### Cons The worst thing for us as a group is the future work orders and how they work with workflow rules. They just need to generate to open status with regards to lead-time days/ projection length. Sometimes the rules seem to get confused and when they do populate from future to open some of the fields may not be filled in thus requiring some effort to get those corrected. Also, you need to be able to put a due date of your choice in when building the PM. You should not have to write a workflow rule to make it have a due date at the end of the month. #### Reasons for choosing eMaint CMMS We as a company of 120+ reviewed several CMMS programs when trying to make a decision of whether or not to retain Maximo or jump ship to a new platform. At the end of the day, eMaint was to most functional and cost-effective solution for us. It gives the end user many tools to configure the CMMS to their liking and business expectations. #### Reasons for switching to eMaint CMMS We utilized Maximo for 13+ years working under Kinder Morgan and was purchased by a new company than need to make a decision on what CMMS platform to use to keep in compliance. The annual re-occurring cost of Maximo vs eMaint was a key factor. eMaint was more affordable for our company size and structure. --- ### Off to a great start - Overall rating: 5/5 - Reviewer: Justin O. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great introduction and kickoff, easy to navigate through all of the modules, all of the modules are easily navigated. System can be built to your likings. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy set up, user friendly interface, function. Mobile app mirrors a lot of the web based version which is great within direct shop for technicians. #### Cons Currently still in the set up process, so far eMaint is many steps above our previous software. Looking forward to continued learning of the system #### Reasons for switching to eMaint CMMS The interface was difficult to navigate, a lot of the features with reporting that we need are not readily available. Data tracking fell short of our needs. --- ### [sensitive content hidden] is Awesome! - Overall rating: 5/5 - Reviewer: George G. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with eMaint CMMS has been very positive. The system is easy to use, and the excellent support from [sensitive content hidden] has made the experience even better. Ease of use and dependable support are what stand out most to me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about eMaint CMMS was how easy it was to use and the excellent support I received from [sensitive content hidden] #### Cons I don’t have any major complaints about eMaint CMMS. My overall experience has been positive, especially its ease of use and the support from [sensitive content hidden]. #### Reasons for switching to eMaint CMMS Not sure, I was not part of that decision --- ### Quick Review - Overall rating: 4/5 - Reviewer: Sean C. - Industry: Machinery - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. eMaint has been a very helpful tool. I know that it has much more to offer than what my team uses at the moment. I can see the potential for expanded use in the future. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the custom dashboards that can be made to fit most any application. They help for quick overviews and touch point information. #### Cons I don't like the mobile version of the software. It makes communication with the team difficult as they are not seeing what you are --- ### Easy to use, maintenance management system - Overall rating: 5/5 - Reviewer: Bryan D. - Industry: Consumer Goods - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love using emaint, it works well and keeps our workflow manageable. it keeps us on task and is very useful for prioritizing jobs #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is great to manage all our maintenance both preventative and reactive. the user interface is easy and simple to use. it makes scheduling our jobs much faster. #### Cons would like more interaction between our coordinator and the workers. like a note section to highlight or request changes to PMs or WOs --- ### Facilities maintenance supervisor - Overall rating: 5/5 - Reviewer: Jeremiah R. - Verified reviewer: Yes - Industry: Machinery - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Emaint has been a great tool for our team to organize preventative maintenance work orders. X5 will be a great improvement allowing us easier inventory management. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Parts inventory is going to be most helpful allowing us to have better real time information to reduce downtime. Mobile app will be great too #### Cons The cost for implementing x5 is high. It will take some time integrating x4 into x5 and the price for the software was high. I hope it will save us time in the long run to make up for the initial cost. --- ### DHL Hormel Site - Overall rating: 5/5 - Reviewer: Ronnie G. - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have use eMaint at other job, I feel comfortable using and learning about the program. I have setup this program at two different locations now. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to use once you learn a few things about the program. I have used x4 several years ago and loved it. #### Cons The data templates. The reason this is a con for me, is not the program, but my limited time to fill the data templates out. --- ### Emaint reviwq - Overall rating: 5/5 - Reviewer: Matthew K. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good. Had a lot of struggles at first due to lack of leadership at the planet knowing how to use the software #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to grab and drop work orders on the scheduler to easily change the work flow for the day to adjust the schedule. #### Cons Not being able to change certain functions that control kpi to make it easier for people who don’t look at it daily to understand what they are looking at #### Reasons for switching to eMaint CMMS Company decided to switch platforms for better asset trackin #### Vendor response Thank you so much for taking the time to share your feedback — we truly appreciate it. It’s great to hear that the drag‑and‑drop scheduling has made it easier for you to adjust work orders and manage daily workflow changes. We're glad that feature is helping your team stay flexible. We also appreciate your note about KPI visibility and the need for certain functions to be clearer for users who may not review them daily. Insights like yours help us understand where we can improve usability and make metrics more intuitive. Thank you as well for your honesty about the early struggles due to limited leadership guidance. We’re glad things have improved, and we're here to support you every step of the way. Replied March 2026 --- ### Principal Consultant & Trainer - Overall rating: 5/5 - Reviewer: Malcolm O. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I worked for a startup recycling company that implemented eMaint prior to starting up the first production facility. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy of implementing and flexibility to customize the tool for your needs. Very excited about the new enhancements coming out - the future is here. #### Cons No real criticism here, it’s a great product for the investment. The training support is adequate and easy to engage. #### Reasons for switching to eMaint CMMS Previous company, new company was a startup that implemented eMaint --- ### Best for Asset Management - Overall rating: 4/5 - Reviewer: Lamar W. - Verified reviewer: Yes - Industry: Chemicals - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with using eMaint has been great. I am currently working on plans to integrate from X4 to X5 enterprise and looking forward to the added functionality and new interface. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Intuitive and easy to navigate, especially for managing work orders and preventive maintenance. Strong customization options for dashboards, reports, and workflows allow tailoring to specific industry needs. Supports mobile workforce management, enabling field technicians to access and update data on the go. Customer service is highly responsive and helpful support teams. Useful for inventory and work order management, even without internet access #### Cons The UI can be confusing at times, especially when dealing with multiple options or navigating work orders. Customizing work orders and purchase orders can be difficult without support. Occasional slow speeds and glitches, particularly with data imports and visualizations. #### Reasons for switching to eMaint CMMS Needed something more user friendly and out of the box ready. --- ### Starting out - Overall rating: 5/5 - Reviewer: Cody E. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Multiple CMMS programs and bringing x5 into our mills from start to finish with mobile add on as well #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ability to see everything you need in front of you. The mobile side and user friendly designs help on the tech level. #### Cons Some of the hard stops about form design, Workflows can get hard trying to navigate around these problems #### Reasons for switching to eMaint CMMS Improve from current state to gain insight on machines #### Vendor response Thank you so much for sharing your feedback — we truly appreciate it. It’s great to hear that having everything visible in one place, along with the mobile tools and user‑friendly design, has made a positive impact for your techs. We're also glad to be part of your journey bringing X5 into your mills from the ground up. Thank you as well for noting the challenges around form design limits and navigating workflows. Insights like these help us understand where improvements can make a meaningful difference. We’re grateful you chose eMaint to help drive better machine insights and support your move to a stronger maintenance process. Thanks again for taking the time to share your experience! Replied March 2026 --- ### eMaint Review: User Experience and System Feedback - Overall rating: 4/5 - Reviewer: Billy M. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. eMaint is a useful tool for managing inventory control and work orders, including PMs, asset tracking, and preventive maintenance. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system helps keep my work orders organized, and we are currently experimenting with nesting to evaluate its effectiveness. #### Cons The number of user role options under “Accessible Tables & Actions” is excessive and should be simplified for better usability. The pop-up screen remains open on the screen when I select items from the menu icons. --- ### Reliable CMMS with Great Training and Support - Overall rating: 5/5 - Reviewer: Delvis A. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with has been very positive since X4 and now in X5, several years as user.The customer support team is responsive and helpful, and the training sessions were informative and easy to follow. While some advanced features have a learning curve, overall the software has improved maintenance tracking, communication, and operational efficiency for our team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The new version X5 has a modern, intuitive and user friendly interface that makes navegation more easier for both new and experienced users.It provides strong security features and user access controls. It is also well organize, responsive and helps streamline maintenance managment and work order tracking effectively.I also appreciate how customizable the platform is, allowing our team to adapt it to our operational needs while improving overall data management and user requests handling. Their customer support team is very friendly and professional. Their training sessions are amazing, well organized and easy to follow. Most of the time they are willing to add on functionalities or suggestions. They also have an extensive library with live section, short videos y documents about the system. I had a very positive experience and I think is a great value for the money. #### Cons Some workflows in X5 require multiple steps that could be simplified and I miss the color theme provided in the X4 version. --- ### Capterra eMaint review - Overall rating: 5/5 - Reviewer: Josue D. - Verified reviewer: Yes - Industry: Utilities - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its a great tool that allows us to keep our operations running smoothly. We are scratching the surface on all its features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All data is centealized in one location. It tracks labor and parts charges that can assist with how much an assrt costs per year. #### Cons The platform is great but the emaint mobile that tech use can be made or developed a bit better. The screens could use a bit of an upgrade. #### Vendor response Thank you for sharing your feedback. It’s good to hear that having all data centralized and being able to track labor and parts costs has been useful for identifying annual asset expenses. That visibility is an important part of the system’s design. We also appreciate your note regarding the mobile experience. Improving the screens and overall usability is a common request, and feedback like yours helps highlight where the mobile app can be strengthened. Thank you as well for sharing how the system supports your operations. It’s encouraging to hear that it’s helping keep things running smoothly as you continue exploring more of its features. Replied March 2026 --- ### eMaint and maintenance management - Overall rating: 5/5 - Reviewer: Alejandro C. - Verified reviewer: Yes - Industry: Machinery - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. eMaint made a huge difference when we migrated from another CMMS. It's one of the best on the market, and the minds behind the software are developing new features and technology that will help everyone in maintenance improve their performance and make their work shifts easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about eMaint is that it helps me manage the department more easily. It's a very comprehensive software that has practically all the tools a maintenance supervisor or manager needs to control their department, from preventive maintenance planning to inventory control. #### Cons What I like least about the software is that they sometimes make changes to the user interface or some modules without validating them with the users. Although most updates are good, there are times when they cause problems #### Vendor response Hi Alejandro, Thank you for sharing your feedback. It’s good to hear that eMaint has supported your department by providing the tools needed for preventive maintenance planning, inventory control, and overall management. Having those functions in one system is intended to simplify day‑to‑day oversight. We also appreciate your comments about interface and module updates. While updates are meant to improve the user experience, it’s helpful to know that some changes can create temporary issues. Feedback like yours highlights the importance of validating updates with users before rollout. Thank you as well for noting the improvement you experienced after migrating from your previous CMMS. Your perspective on the platform’s development and growing feature set is valuable as we continue enhancing the product. Replied March 2026 --- ### Easy Navigation, Outstanding Support, Preventative Maintenance vs Reactive Maintenance - Overall rating: 4/5 - Reviewer: Heather D. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our company was rather timid to begin. At least our plant. The tech’s didn’t understand, they didn’t like the change. From management perspective, being able to track pm’s, being able to look at preventative maintenance instead of chasing the fire has been a relief! Focusing on the health of an asset and even the costs, the system has paid for itself. In the background, it even weeded out some technicians that weren’t performing pm’s correctly and stealing company time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system can easily be navigated, information is easily accessible and amazing support offered. The interface is self explanatory or easy to figure out where you should be and steps are laid out very well. If there’s any questions, the support page is an outstanding source for help, eMaint university has useful information and our cms can be noted as a reason for success. #### Cons Very little within the system itself. My issue would be from the admin down and lack of communication #### Vendor response Thank you so much for sharing this detailed feedback — we truly appreciate it. It’s great to hear that eMaint has been easy to navigate and that our support resources and eMaint University have been valuable for your team. We’re also grateful for your honest note about communication challenges on the admin side; understanding those dynamics helps us better support customers through change. We’re thrilled to hear how eMaint has helped shift your plant from reactive work to true preventive maintenance, giving clearer visibility into asset health, costs, and overall performance. Thank you again for taking the time to share your experience. We’re grateful to be part of your maintenance journey. Replied March 2026 --- ### Amazing X5 - Overall rating: 5/5 - Reviewer: Sandra Q. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s great! I love the one on one training. I love having someone to go to with questions. I enjoy the hands on training with the sandbox. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Emaint is a great tool. It is easy to manage and keep records update for all equipment. And having the PMs is great. X4 is very simple and X5 has a different platform but seems to be better and beneficial. #### Cons X4 was very easy and simple to manage around. X5 seems to be a little more complicated and more steps are added to this, which will confuse a couple of the techs. --- ### X5 eMaint Review - Overall rating: 5/5 - Reviewer: Viktor T. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall our companies experience has been great, we have used eMaint for probably 5 years now, and it's made running the business easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My favorite part is how easy it is to use and learn the platform. Customer support is always there to help answer any question or provide a solution. #### Cons There aren't many things I dislike, one recent incident was where I needed to mass assign a document to WO's only to learn that that functionality didn't exist. --- ### X4 to x5 comparisons - Overall rating: 4/5 - Reviewer: Kevin E. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. There are some features that are a big improvements like parent child PMs and the layout of the user interface. Support system is not helpful. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros New layout is much better than X4. Meter reading and parent child features are a big plus. Overlapping PM monthly weekly is a big plus and good feature. #### Cons Limited customization. X4 had capabilities of individual customization. Support ticket system. With X4 I could email a customer service rep. Replies were quick within the same day typically and I could directly hold a conversation for assistance. Now I am limited to placing a ticket and it takes weeks for a response. Searching seems clunky and too specific --- ### Flint Group eMaint Review - Overall rating: 5/5 - Reviewer: Goran N. - Verified reviewer: Yes - Industry: Chemicals - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very easy to use, user-friendly, high capabilities, secured, all mistakes and deletions I can restore back, great User control and access rights defined and control. Best feature and the most powerful is that every view is a Report that you can easily adopt, change or share between sites and countries. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I implemented eMaint at 35 sites globally until now and it shows as very user friendly and easy to implement CMMS. For us as a multinational and multilingual company it is crucian to have software that automatically translate and utilize different countries and cultures but implementing same data bases as shared and same mandatory workflows so all sites are doing same process in Maintenance and use standardized Task Procedures as best practices. #### Cons Some sites that were using SAP PM had Asset Tree in use for a Asset search engine and eMaint tree is not having the same functionality so it is not very useful for those kinds of users. --- ### Emaint Excellent Choice - Overall rating: 5/5 - Reviewer: Charles B. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The experience has been will worth the investment for the past 11 years. Eventually the X5 switch will be worth more. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is easily compatible to our needs, awesome customization and the Emaint support team is always helpful and response times are great. #### Cons Ai help is only available on X5 version. The Excelerate Conference needs to move back to Florida area. --- ### Reliable Platform with Exceptional Support - Overall rating: 5/5 - Reviewer: Eric S. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. eMaint has proven to be a highly valued collaborator and an indispensable tool for our maintenance department. Their level of support has been exceptional, from the dedicated assistance provided by [sensitive content hidden] to the responsiveness of their technical support team, who have consistently helped with reporting and system customizations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Delivers an intuitive user experience while maintaining a robust feature set - PM scheduling, Inventory management, and detailed reporting. #### Cons Subscription model (billing) + legacy support. The payment model is subjective but maybe offering a standalone executable with one limited support could be a viable option. Especially considering some customer may only need local access and prefer the legacy interface. ## More reviews [Next reviews](https://www.softwareadvice.com/cmms/emaint-x3-profile/reviews/?page=2) --- eMaint CMMS Reviews, Pros and Cons - 2026 Software Advice