--- title: "eMaint CMMS Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of eMaint CMMS. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if eMaint CMMS is a good fit for you!" source_url: "https://www.softwareadvice.com/fleet-management/emaint-x3-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Maintenance Management Software](https://www.softwareadvice.com/category/4390-maintenance-management/) / [eMaint CMMS](https://www.softwareadvice.com/cmms/emaint-x3-profile/) / eMaint CMMS Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cmms/emaint-x3-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cmms/emaint-x3-profile/alternatives/) # eMaint CMMS User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 425 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.5/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 243 reviews (57%) - 4 stars: 153 reviews (36%) - 3 stars: 20 reviews (5%) - 2 stars: 4 reviews (1%) - 1 star: 5 reviews (1%) ### Most mentioned pros - It's a very comprehensive software that has practically all the tools a maintenance supervisor or manager needs to control their department, from preventive maintenance planning to inventory control. - eMaint is a useful tool for managing inventory control and work orders, including PMs, asset tracking, and preventive maintenance. - One of the biggest strengths of eMaint CMMS is its strong security and reliability, which ensures that maintenance data and asset information remain protected and accessible only to authorized users. ### Most mentioned cons - The x4 servers can be slow, which creates issues, when multiple users logged into admin account the session is not isolated and you can run into collisions with other users - My least favorite thing about emaint has to do with our company and that is the security firewall don’t let emaint talk with our plc and other plant systems - Unfortunately, we won't be able to have admin access, so if we need to make any changes to our backend then we are forced to wait for anyone with admin access to help us. ## eMaint CMMS customer reviews Showing reviews 1-25 of 425 (page 1). ### Great value, Great information - Overall rating: 4/5 - Reviewer: Christopher H. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The team is great to work with and will help mold your account to your specification as long as you know what that is. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros It's a good fit for the budget. The amount of information that you can capture is relevant to the cost associated. #### Cons Limit on the amount of information that can be sent out with automated report. Need more than 20 fields for some reports. #### Reasons for switching to eMaint CMMS Cost of the CMMS was not acceptable to team. --- ### 6-25-26 eMaint Review by Petrolink Energy, LLC - Overall rating: 4/5 - Reviewer: Wayne M. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience has been pretty good I would have to say. Seems like the eMaint Customer Success is something they strive for as a company. They want you to help you succeed with the CMMS and tailor it to fit you company's needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Compared to Maximo, which we used for 13+ years the associated cost is way more affordable. Also, our CSM is a great communicator as well as a get it done type of person. Willing to try and help however possible to resolve your issues. #### Cons The worst thing for us as a group is the future work orders and how they work with workflow rules. They just need to generate to open status with regards to lead-time days/ projection length. Sometimes the rules seem to get confused and when they do populate from future to open some of the fields may not be filled in thus requiring some effort to get those corrected. Also, you need to be able to put a due date of your choice in when building the PM. You should not have to write a workflow rule to make it have a due date at the end of the month. #### Reasons for choosing eMaint CMMS We as a company of 120+ reviewed several CMMS programs when trying to make a decision of whether or not to retain Maximo or jump ship to a new platform. At the end of the day, eMaint was to most functional and cost-effective solution for us. It gives the end user many tools to configure the CMMS to their liking and business expectations. #### Reasons for switching to eMaint CMMS We utilized Maximo for 13+ years working under Kinder Morgan and was purchased by a new company than need to make a decision on what CMMS platform to use to keep in compliance. The annual re-occurring cost of Maximo vs eMaint was a key factor. eMaint was more affordable for our company size and structure. --- ### Completely Customizable - Overall rating: 4/5 - Reviewer: Chris R. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered We are currently in the process of integrating the system with MS Dynamix, its a challenge but I have no doubt that eMaint will come through #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The ability to customize this software is amazing, you can set it up however you want it to look. It can be set up to accomplish whatever you need it to do. Great product #### Cons Implementation took a little longer than desired, that may have been on our users not really wanting to try something new. --- ### eMaint in automotive manufacturing environment - Overall rating: 5/5 - Reviewer: Jason H. - Verified reviewer: Yes - Industry: Automotive - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been partnered with eMaint since 2019, and the service, relationship, and product has exceeded our expectations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Its is customizable to meet our industries needs and workflows. We are able to get all of the information we need for asset reliability and management with the fewest keystrokes and ease. #### Cons While the end users and day to day technicians' screens are easily set up to be simple and error proof, to be an effective administrator of the system require bootcamps and hours of training. #### Reasons for choosing eMaint CMMS Cost versus functionality and customization to our workflows. #### Reasons for switching to eMaint CMMS Functionality of work order management and the automated reporting. --- ### Highly Recommended software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, eMaint has been great in setting up our options and platform. My team and me feel very confident this is the correct software to manage as our CMMS! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Layout and function were very clean and logical from my point. The customer service is great and very helpful! #### Cons You must save your inputs as you go or risk losing your recently added data if you get logged out. I recommend saving periodically as you go while entering your data for set up. #### Reasons for switching to eMaint CMMS We needed something that was reliable with good customer service. --- ### eMaint Review: User Experience and System Feedback - Overall rating: 4/5 - Reviewer: Billy M. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. eMaint is a useful tool for managing inventory control and work orders, including PMs, asset tracking, and preventive maintenance. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system helps keep my work orders organized, and we are currently experimenting with nesting to evaluate its effectiveness. #### Cons The number of user role options under “Accessible Tables & Actions” is excessive and should be simplified for better usability. The pop-up screen remains open on the screen when I select items from the menu icons. --- ### Great Product, but Support Suffers - Overall rating: 4/5 - Reviewer: Robert M. - Verified reviewer: Yes - Industry: Machinery - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great product, but support lacking. Fluke never answers the help line on my first call. I usually have to send an email. I have to take multiple screenshots and document exactly how it was working before, and what has changed. It's a lot of work on my part when there is trouble. Due to customization, it often requires a Tier II specialist to understand what the workflows should do. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Customization and ability to graphically display assets, parts, plant layout... The workflows are easy to create and edit. The windows explorer function that allows you to display all work orders in a preselected filter is great. I love that you can upload every manual/document/picture to an asset. The product is outstanding. #### Cons Support Team is not effective. Migrations Team abandoned the cutover specialist on cutover evening and left my plant without support for hours. Fluke had a big Conference Event and did not make plans to complete cutover on schedule. Reports are enterprise, and thus shared between sites. Another site accidentally deleted some of my reports that had been customized. It took days of work to restore what was lost. Reports/dashboards should be saved and able to restore. They had to be completely rebuilt from my old notes. --- ### Thank you E-Maint - Overall rating: 4/5 - Reviewer: Peter W. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with E-maintenance is exceptional. The team has worked with me to modify our accounts to fit our specific needs. Our CSM is always touching base to see if there is more that they able to do to assist our needs. Hopefully our team decides to move to X5. I llok forward to working with the team in the future. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I find the system easy to navigate and to editable to our companies need. I have the ability to adjust all the forms and criteria to meet the standards that are needed for our procedures. #### Cons I believe this is a con just because we are still using X4, but i would say that my biggest problem with with the system is that as a admin i have to consistently adjust licensing for users via email chains whenever my operations team members move sites or are then positioned over multiple sites. I think once a user is added to the system that i should be able to just allow them to see what is needed. --- ### Reliable Platform with Exceptional Support - Overall rating: 5/5 - Reviewer: Eric S. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. eMaint has proven to be a highly valued collaborator and an indispensable tool for our maintenance department. Their level of support has been exceptional, from the dedicated assistance provided by [sensitive content hidden] to the responsiveness of their technical support team, who have consistently helped with reporting and system customizations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Delivers an intuitive user experience while maintaining a robust feature set - PM scheduling, Inventory management, and detailed reporting. #### Cons Subscription model (billing) + legacy support. The payment model is subjective but maybe offering a standalone executable with one limited support could be a viable option. Especially considering some customer may only need local access and prefer the legacy interface. --- ### Easy to use, maintenance management system - Overall rating: 5/5 - Reviewer: Bryan D. - Industry: Consumer Goods - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love using emaint, it works well and keeps our workflow manageable. it keeps us on task and is very useful for prioritizing jobs #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is great to manage all our maintenance both preventative and reactive. the user interface is easy and simple to use. it makes scheduling our jobs much faster. #### Cons would like more interaction between our coordinator and the workers. like a note section to highlight or request changes to PMs or WOs --- ### Emaint reviwq - Overall rating: 5/5 - Reviewer: Matthew K. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good. Had a lot of struggles at first due to lack of leadership at the planet knowing how to use the software #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to grab and drop work orders on the scheduler to easily change the work flow for the day to adjust the schedule. #### Cons Not being able to change certain functions that control kpi to make it easier for people who don’t look at it daily to understand what they are looking at #### Reasons for switching to eMaint CMMS Company decided to switch platforms for better asset trackin #### Vendor response Thank you so much for taking the time to share your feedback — we truly appreciate it. It’s great to hear that the drag‑and‑drop scheduling has made it easier for you to adjust work orders and manage daily workflow changes. We're glad that feature is helping your team stay flexible. We also appreciate your note about KPI visibility and the need for certain functions to be clearer for users who may not review them daily. Insights like yours help us understand where we can improve usability and make metrics more intuitive. Thank you as well for your honesty about the early struggles due to limited leadership guidance. We’re glad things have improved, and we're here to support you every step of the way. Replied March 2026 --- ### Principal Consultant & Trainer - Overall rating: 5/5 - Reviewer: Malcolm O. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I worked for a startup recycling company that implemented eMaint prior to starting up the first production facility. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy of implementing and flexibility to customize the tool for your needs. Very excited about the new enhancements coming out - the future is here. #### Cons No real criticism here, it’s a great product for the investment. The training support is adequate and easy to engage. #### Reasons for switching to eMaint CMMS Previous company, new company was a startup that implemented eMaint --- ### Maintenance supervisor - Overall rating: 5/5 - Reviewer: Scott B. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Lots to learn and thankful for tech support when I am in a hurry. I like the online university when I have time to learn. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Has all the information that I need in one place to keep my equipment PM and ready to run at all times #### Cons Price to upgrade to x5 is steep when we already have x4. Would love to upgrade by current financials in bourbon industry are not favorable. #### Reasons for choosing eMaint CMMS My boss did the approval not me so not my choice --- ### CMMS usage - Overall rating: 4/5 - Reviewer: Carolyn W. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it is a nice CMMS and they update it frequently. When they same something will be in the short term -really does not seem short term #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Allows tracking and trending data across the company. Provides valuable insights into divisions within the company #### Cons Dashboards and reports need to be much easier to create and much more interactive. You need to be able to create both without necessarily knowing SQL to get the best info #### Reasons for choosing eMaint CMMS ease of use and implementation as well as $$$$ --- ### Reliable CMMS with Great Training and Support - Overall rating: 5/5 - Reviewer: Delvis A. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with has been very positive since X4 and now in X5, several years as user.The customer support team is responsive and helpful, and the training sessions were informative and easy to follow. While some advanced features have a learning curve, overall the software has improved maintenance tracking, communication, and operational efficiency for our team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The new version X5 has a modern, intuitive and user friendly interface that makes navegation more easier for both new and experienced users.It provides strong security features and user access controls. It is also well organize, responsive and helps streamline maintenance managment and work order tracking effectively.I also appreciate how customizable the platform is, allowing our team to adapt it to our operational needs while improving overall data management and user requests handling. Their customer support team is very friendly and professional. Their training sessions are amazing, well organized and easy to follow. Most of the time they are willing to add on functionalities or suggestions. They also have an extensive library with live section, short videos y documents about the system. I had a very positive experience and I think is a great value for the money. #### Cons Some workflows in X5 require multiple steps that could be simplified and I miss the color theme provided in the X4 version. --- ### Capterra eMaint review - Overall rating: 5/5 - Reviewer: Josue D. - Verified reviewer: Yes - Industry: Utilities - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its a great tool that allows us to keep our operations running smoothly. We are scratching the surface on all its features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All data is centealized in one location. It tracks labor and parts charges that can assist with how much an assrt costs per year. #### Cons The platform is great but the emaint mobile that tech use can be made or developed a bit better. The screens could use a bit of an upgrade. #### Vendor response Thank you for sharing your feedback. It’s good to hear that having all data centralized and being able to track labor and parts costs has been useful for identifying annual asset expenses. That visibility is an important part of the system’s design. We also appreciate your note regarding the mobile experience. Improving the screens and overall usability is a common request, and feedback like yours helps highlight where the mobile app can be strengthened. Thank you as well for sharing how the system supports your operations. It’s encouraging to hear that it’s helping keep things running smoothly as you continue exploring more of its features. Replied March 2026 --- ### eMaint and maintenance management - Overall rating: 5/5 - Reviewer: Alejandro C. - Verified reviewer: Yes - Industry: Machinery - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. eMaint made a huge difference when we migrated from another CMMS. It's one of the best on the market, and the minds behind the software are developing new features and technology that will help everyone in maintenance improve their performance and make their work shifts easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about eMaint is that it helps me manage the department more easily. It's a very comprehensive software that has practically all the tools a maintenance supervisor or manager needs to control their department, from preventive maintenance planning to inventory control. #### Cons What I like least about the software is that they sometimes make changes to the user interface or some modules without validating them with the users. Although most updates are good, there are times when they cause problems #### Vendor response Hi Alejandro, Thank you for sharing your feedback. It’s good to hear that eMaint has supported your department by providing the tools needed for preventive maintenance planning, inventory control, and overall management. Having those functions in one system is intended to simplify day‑to‑day oversight. We also appreciate your comments about interface and module updates. While updates are meant to improve the user experience, it’s helpful to know that some changes can create temporary issues. Feedback like yours highlights the importance of validating updates with users before rollout. Thank you as well for noting the improvement you experienced after migrating from your previous CMMS. Your perspective on the platform’s development and growing feature set is valuable as we continue enhancing the product. Replied March 2026 --- ### Easy Navigation, Outstanding Support, Preventative Maintenance vs Reactive Maintenance - Overall rating: 4/5 - Reviewer: Heather D. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our company was rather timid to begin. At least our plant. The tech’s didn’t understand, they didn’t like the change. From management perspective, being able to track pm’s, being able to look at preventative maintenance instead of chasing the fire has been a relief! Focusing on the health of an asset and even the costs, the system has paid for itself. In the background, it even weeded out some technicians that weren’t performing pm’s correctly and stealing company time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system can easily be navigated, information is easily accessible and amazing support offered. The interface is self explanatory or easy to figure out where you should be and steps are laid out very well. If there’s any questions, the support page is an outstanding source for help, eMaint university has useful information and our cms can be noted as a reason for success. #### Cons Very little within the system itself. My issue would be from the admin down and lack of communication #### Vendor response Thank you so much for sharing this detailed feedback — we truly appreciate it. It’s great to hear that eMaint has been easy to navigate and that our support resources and eMaint University have been valuable for your team. We’re also grateful for your honest note about communication challenges on the admin side; understanding those dynamics helps us better support customers through change. We’re thrilled to hear how eMaint has helped shift your plant from reactive work to true preventive maintenance, giving clearer visibility into asset health, costs, and overall performance. Thank you again for taking the time to share your experience. We’re grateful to be part of your maintenance journey. Replied March 2026 --- ### Sick gnarly CMMS - Overall rating: 5/5 - Reviewer: Matt S. - Verified reviewer: Yes - Industry: Building Materials - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very pleased. I have learned a lot. eMaint has provided me opportunities to progress within my company due to the manipulations I have learned within this platform. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Our team is gnar gnar pow pow. We ask and they deliver. They have always worked well with us to build our unique solutions to appease our company restrictions. #### Cons Logging in to several instances for the various business cases we utilize is annoying. We have 5 instances that we utilize and it is a nightmare managing the user experience. #### Vendor response Thank you for the fun and thoughtful review — we absolutely love the energy! It’s great to hear that your team feels supported and that we’ve been able to help build solutions that fit your unique requirements. Collaboration like that is exactly what we strive for. We really appreciate you sharing the challenges around logging into multiple instances. Managing five separate environments can definitely create friction, and feedback like this helps us better understand where we can improve the user experience. Our team would be happy to explore options with you to help simplify access or streamline workflows wherever possible. It’s especially meaningful to hear that eMaint has played a role in your professional growth. Knowing that the skills you’ve developed in the platform have helped you advance within your company is truly rewarding for us. Thanks again for the great review and for being such a dedicated part of the eMaint community. We’re here anytime you need us! Replied March 2026 --- ### Great use, updates are painful - Overall rating: 4/5 - Reviewer: Jose Ruben V. - Verified reviewer: Yes - Industry: Food Production - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Working towards getting all the plants in X5, and what started as an Inventory management tool has evolved into PM management, Asset management and Procurement tool. A lot of features are available, sometimes it’s hard to grasp them all. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ability to being able to customize it allows it to be valuable. Customer support has been really helpful to provide solutions and suggestions. #### Cons I have used a lot of customer support. And I see a difference in the ability to provide answers and sometimes the solutions don’t seem to match. (The best one I think is [sensitive content hidden]). Updates tend to be hard to follow up, and with the one on feb 9th, not even customer support and product specialist have been able to solve my cycle count issue. --- ### X5 is worth it 100% - Overall rating: 5/5 - Reviewer: branden w. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been a wonderful experience all together after implementation into x5. X4 was very limited to organization and capabilities compared to what we were showed in X5. And expectations are very well worth the wait. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love the application for emaint mobile. The ease of the application has helped as a technician. I cant wait for the further advancement with AI to take place. #### Cons The transition from x4 to x5 was very difficult. But our implementation rep and our customer succession planner Carlos has been the reason why will never leave emaint. #### Vendor response Thank you so much for sharing your experience — we truly appreciate it. It’s great to hear how much the eMaint mobile app has helped you as a technician, and we’re excited that you’re looking forward to future AI enhancements as well. We’re also grateful for your honest feedback about the difficulty of transitioning from X4 to X5. Change can be challenging, and we’re thrilled to hear that your implementation rep and Carlos made such a positive impact throughout the process. We’ll be sure to pass along your kind words. It’s wonderful to know that X5 has delivered the organization and capabilities your team was hoping for. Thank you again for taking the time to share your journey — we’re grateful to have you with eMaint! Replied March 2026 --- ### Wins with E-maint - Overall rating: 5/5 - Reviewer: Miles M. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s been a great dollar around experience. We have seen that we have gotten in front of many problems since we have the ability to go back and look at the things that keep happening over and over. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The ability to document all the maintenance we do in particular assets, not having to go back through pieces of paper or different files to pull that maintenance and know what we did #### Cons Having to run Internet or broadband throughout the plant, so the guys could do their inspections with their tablets in the field #### Vendor response Hi Miles, Thank you for sharing your feedback. It’s good to hear that consolidating maintenance records for each asset has been useful and has removed the need to search through paper files or scattered documents. Having that information organized in one place is a key benefit of the system. We also appreciate your note about extending internet or broadband coverage to support field inspections on tablets. Connectivity requirements can be a challenge in large plant environments, and your comment highlights that dependency clearly. Thank you as well for sharing the positive impact you’ve seen in identifying recurring issues and getting ahead of problems. Your experience provides helpful insight into how the platform supports long‑term maintenance visibility. Replied March 2026 --- ### Emaint 6 months in review - Overall rating: 4/5 - Reviewer: Jason K. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good. Fairly intuitive for users. [sensitive content hidden] my CSM account manager has been extremely helpful in getting things done. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros ease of use by end user technician. My team has adapted to it nicely, entering work orders, checking off and closing out PMs etc. #### Cons Tech support by phone call rarely does anyone answer. It is nice to be able to ask someone the best next step so I can send out emails with issues with the right information. --- ### Most of the time it prevents the PMs from failing - Overall rating: 5/5 - Reviewer: Usama S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Now the guys get a pop-up alert on their phones telling them to perform the tasks and they usually do. The inventory alerts are also helpful, because we were constantly running low on consumable items. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was impressed by how quickly the support team ( [sensitive content hidden]) answered my chat requests and did not just provide me with scripted responses. Also, I was pleasantly surprised at how quickly the setup happened and the new system does not lose any PM schedule information as our previous system did. It’s good enough to check what tires are remaining in stock before I head back out to the floor. #### Cons Sometimes the bar charts will freeze up and prevent scrolling until I exit the whole page and return. This is very annoying. The PO portion of the system is also somewhat clunky. --- ### eMaint review SC 2025 - Overall rating: 3/5 - Reviewer: Mathew D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our post-go-live experience has been the most helpful. Implementation into the new X5 system went so rough that the team assisting us with issues after going live have had far more work on their hands than they should've had. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Work order and PM filing, task library, partitioning of sites, quick import process, reliable support post-go-live. #### Cons Implementation. Lots of data points were missed or imported properly, and some training was suboptimal. ## More reviews [Next reviews](https://www.softwareadvice.com/cmms/emaint-x3-profile/reviews/?page=2) --- eMaint CMMS Reviews, Pros and Cons - 2026 Software Advice