About EROAD

EROAD is a cloud-based solution that enables businesses to streamline processes related to fleet management, tax reporting, maintenance scheduling and more. It helps managers locate drivers and assets across locations, record vehicle activities, create geofences and share key information with customers/clients.

EROAD allows businesses to manage fuel consumption, monitor vehicle idle time and create service schedules, reducing repair costs across fleets. Managers can utilize the platform to track driver activity, rank/benchmark performance and gain insights into driver behavior through reports. Additionally, professionals can utilize the platform to monitor assets across locations and record mileage or trip details.

EROAD allows drivers to maintain Hou...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

99 Reviews of EROAD

Average User Ratings

Overall

4.51 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(60)

60

4 stars

(30)

30

3 stars

(8)

8

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 99 results

December 2019

Nicklos from HydroResources

Verified Reviewer

Company Size: 201-500 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Only product to consider

Overall experience was great. I really enjoyed working with the sales team, and Soona their consultant.

Pros

As an experienced business systems analyst I put several ELD products under the microscope to not only address our compliance needs but also business challenges. The ELD mandate was a nightmare for our company because we are not truckers. We drill water wells and operate 24/7. Their consultation and Customer Service was top notch. In a sea of fly-by-night companies attempting to capitalize on this new government regulation, E-Road stands out because of their many years of experience with fleet tracking in management software.

Cons

Needs a non-regulated driving mode added

Reasons for Choosing EROAD

Only one to consider

Response from EROAD

Replied December 2019

We're happy our fleet management solution helped you meet your business objectives and banished the HOS compliance nightmares. We enjoy working with you, too, Nicklos! - Your EROAD Team

December 2019

Aaron from Recoil Oilfield Services

Company Size: 51-200 employees

Industry: Oil & Energy

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Unparalleled in all ways!

Pros

I in house Demo’ed 13 companies when going on our search for a new ELD system. From the largest companies to the earliest start ups. Everyone got a fair shake. I used each companies software and telemetry systems and began a 3 month research project. Long story short it literally only came down to Eroads. The user interface was simplistic with the most applicability. The software was beyond anything any other company provided. Turning my IFTA nightmare into an IFTA dream now a days. The self generated reports have moved our company leaps and bounds with versatile fuel management reporti Nd, geofencing, Driver Safety, etc and that’s only three of the over 20 reports available. They even custom designed a software package for our light duty trucks and assets like skid steers and heavy equipment trailers and generators. I’ve met personally with their Director of Compliance, Soona Lee. Software designers from New Zealand. Sales associates. Customer Success representatives. They go all out even for the smaller accounts. As I said before..... they are unparalleled.

Cons

The only thing I could possible say I like the least is that a lot of the reporting factors are in 24 hour clocks versus the standard 12 hour clock we are used to. Lol. Very simple to overcome however.

Reasons for Choosing EROAD

First and foremost The people. I received more face to face meetings than all other demos combined when meeting with Eroads. Secondly as I stated above, the User Interface and Software program was beyond anything I had seen up to that point. It was like a light switch being turned on. Add that to cost effectiveness and ability to custom design our devices and it makes Eroads the clear winner.

Response from EROAD

Replied December 2019

Wow, thanks for the great review, Aaron! We're delighted that you're so happy with your EROAD solution. - Your EROAD Team

August 2020

Rick from Hydro Resources

Company Size: 201-500 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Review of EROAD

Fantastic, taking any software and integrating it into your operation will have hurtles. From the selection process, to roll out and training, to now years of use, EROAD has provided top notch customer service. Problems are always going to come up. EROAD has proven to be a partner in helping solve any problem even those that are clearly in our operation...not even their issue. They helped us over and over solve our own problems....that's customer service!

Pros

We had another software product prior to EROAD. In comparison, EROAD is much easier for the user to understand. Because the user can easily understand the functionality the problems in the back office went away. This alone was a huge boost to our operation and an overall cost savings.

Cons

Our business uses 3/4 ton pickup trucks. These vehicles are only part time commercial motor vehicles. The ability to quickly put the vehicle in a non-regulated status is desired. EROAD is working on this feature, once on-line it will be a big improvement for our operation.

Reasons for Choosing EROAD

Value, they provide what we need at a price that is reasonable.

Response from EROAD

Replied August 2020

That's why we call it EROAD Customer Success - it's more than just service or support. Thank you for helping us spread the word! - Your EROAD Team

December 2019

Alisha from Lyle Machinery

Company Size: 201-500 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

December 2019

suitable, not spectactular

Pros

when we first chose EROAD, they were great! very supportive in getting things up and running. training videos and phone support were very helpful and my questions were always answered. the devices for the large trucks plug straight into the ECM which is super nice. however it wasn't explicitly stated that smaller trucks like f350 or dodge 5500 required a 3wire hardwire... im not an electrician, and there was no training video offered for customers to self install.

Cons

the worst part, 1.5 years into the service, the customer service has plummeted. I have a sales guy, a Bluetooth tech guy, a depo admin training guy, and a "customer success manager" which is useless, because all he does is "forward to the proper channels" - I could have saved an email and emailed the department or person I needed directly... but they want it to go through him first - complete waste of time. next, our devices have been failing left and right. weve had numerous problems with the OBDII Bluetooth connection devices in the smaller trucks.... now all of a sudden a lot of our other larger vehicles are not catching a signal or updating appropriately. trying to get any of this resolved is an act of congress

Response from EROAD

Replied August 2020

We're sad to hear your experience hasn't been spectacular, Alisha. EROAD Customer Success has reached out to you to make sure any issues you encounter are resolved fast. We're here to help. - Your EROAD Team

August 2020

Marc from Coral Construction Company

Company Size: 11-50 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

August 2020

Great product

I have better communication with employees since I can tell when to call them and when to let them sleep. We have better stolen equipment recovery. I can tell if our employees are in the correct locations and on track.

Pros

I don't know how easy it was to install or how much it cost but I use it every day to see where our construction workers were at during their shift. We have distinct locations or work so I can tell how much they got done by where they were at. I can tell when not to call them (when they are at their motel sleeping). We have used it to get back stolen vehicles by assisting the police with vehicle location. It is an extremely helpful tool for me just to know when I can or can't call our employees and see where they have been.

Cons

Nothing that I can think of comes to mind that is a large issue. Sometimes the mobile app is difficult to use mainly due to the size of the screen on my phone.

Response from EROAD

Replied August 2020

Thanks for the review, Marc! We're happy to hear that EROAD has helped you with asset recovery and better communication with your employees. - Your EROAD Team