All EROAD Reviews
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Mary
Verified reviewer
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Great Customer Service
Install was painless, If you do not need the navigate to function this is the software to use.
PROSELD works great. We moved from Reveal/Fleetmtics and have been very happy with the ease of use. Very good customer service, one five minute call gets you what ever you need.
CONSWe use Geofencing with Reveal Fleetmatics. I would love for Eroad to use Google maps, and have a navigate to feature. We would ditch Reveal asap if Eroad would offer this option. Currently I am using 2 systems since I can't get what I need from one or the other.
Vendor Response
Thank you for your review, Mary. Your EROAD system has unlimited Geofencing available. You can find more info about Geofencing in our resource library at https://www.eroad.com/resource/the-art-of-geofencing/. We are always looking for ways to improve our product and appreciate the feedback on a navigate to function. Your suggestion has been forwarded to EROAD Customer Success. - Your EROAD Team
Replied May 2019
Deven
Transportation/Trucking/Railroad, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed May 2019
pros and cons
PROS
- stand alone unit not a phone app - easy to use---good quality---great user manuals - very helpful support on the phone or emails however most of the stuff I have contacted them on was not able to be explained or was not option to fix or modify -----RAN out of space in the "cons" box - so heres a few more-------- - I wish the unit was a little bigger --- with all the typing that has to get input the buttons are kinda tiny unless you have tiny fingers - the small screen makes looking at some info kinda tiny- not that big of a deal but larger would be nicer
CONS- logs my wife and I out anytime truck is off for 10 minutes-- be better for owner operators to be able to change this setting-( I can see where if it was a big company and some other driver might jump in a company truck and drive on someone elses logs if they forgot to log out) other company ELD's I have used in the past didn't do this - not able to customize anything for owner operator use or to make changes to things - limited HOS " on duty tabs" - no load check tab-- no safety check tab- no truckwash tab etc... always have to type all info in-- other companies ELD's have had more "tab" options - deletes current BOL's every night at midnight gotta reinput all BOL numbers everyday and if you are running multiple stops and BOL's it is annoying - my first quarter 01/01/19 - 03/31/19 ODO miles from daily mileage activity reports were not the same as my Eroads IFTA 1st quarter mileage report -- large difference in miles traveled - all of the issues listed above were either something no one knew how to fix or have answers for and/or there is no way to add or remove any HOS tabs that might not apply to what a certain company wants to have for certain "duty reasons" ----- The "depot is easy to use on my laptop or ipad or iphone ----- I have run over the years with different company ELOGs and this unit is a pretty good unit - I really like the unit- I just wish it was more customizable to a companies wants or needs and larger
Vendor Response
Thanks for your review, Deven. Few ELD suppliers take the security of the driver's data as seriously as EROAD does, so you don't find features like the timed automatic logout. The BoL's dropping at midnight is done purposefully to protect the driver from continuing with one in error (since it can't be undone). Please feel free to call into Support, or continue using the chat feature, for further walk throughs with our Customer Success agents. Your feedback is appreciated. - Your EROAD Team
Replied May 2019
Almir
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2019
More good then bad
easy to use for drivers, inability to manipulate or falsification of HOS; rigid but could use some upgrades.
CONSinability to create reports as each company require (missing report builder option). over-promised few options on the system but never delivered (diagnostics of truck/ showing codes from ECM) . Improvements in regards with easy to use device for drivers (specifically allowing software to maintain trailers in the log for multiple days even though we have made suggestions how to fix this issue); overall, lots of small things that could be improved and would make driver/administrator job lot easier.
Reason for choosing EROAD
Because it was unit on its own, no iPad's or additional products I had to buy and most importantly once installed it stays with that truck regardless which driver is driving it.
Vendor Response
Thanks for bringing these to our attention, Almir. The Customer Success Rep. for your account believes there's some training he can provide that would show you the breadth of reporting and enhancements, and help resolve these issues for you. He'll be reaching out to you. - Your EROAD Team
Replied December 2019
Keith
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
EROAD Activity review
The EROAD ELD is a great tool for driver efficiency, DOT compliance and they have a top notch support team for driver training, ELD issues and management support. The EROAD system is a very reliable system.
PROS1. The Depot a. Activity Vehicles Tab i. Vehicles: provides an excellent map display of the vehicle groups with several map options of map, satellite, terrain, traffic/road condition and address search. Ignition on or off. ii. Truck info box: the zoom in goes down close to the immediate area of the vehicle. Today’s journey shows the route of the vehicle from start to end or present location with stops. Send a message to the vehicle. Link the location to google maps. iii. Truck details: Vehicle snap shot information with links to edit vehicle details and vehicle groups. Displays the vehicle Ehubo communication status. iv. Truck activity: shows idle, turning engine off driver log in and log out. v. Messages: View messages, send a new message or broadcast a message to all vehicles vi. Daily Activity: shows vehicle and driver time line alongside the vehicle map locations with numerous export and print functions. vii. Event log is great for detailed vehicle status three to four times a minute for location , turning, speed, gps and cell quality. This is great for providing data for motorist complaints or disputes. b. Activity Drivers Tab i. Duty status: time driving, on duty, off duty with the date and time. 14 hour column, drive column and 70 hour column for driver log status. ii. Link to edit driver iii. Link to view driver logs. iv. Easy to read driver log details and grid with export function.
CONSNo dash cam option, however EROAD is working to add this option soon.
Reason for choosing EROAD
EROAD has great support and is very user friendly.
Reasons for switching to EROAD
Reliability and support.
Vendor Response
Keith, thank you so much for taking the time to leave this review. We really appreciate you being an EROAD customer and helping to share the word about us. - Your EROAD Team
Replied December 2019
Al
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
All That and a Bag of Chips!
IFTA was a huge problem pre-EROAD. ELD downtime with the previous vendor was extensive. With EROAD's Ehubo2, we've only had one device go down...and that's out of 60 devices in use for over a year now. Beyond the equipment and the software, one thing stands out above all....The people behind the scenes at EROAD provide the absolute best customer service experience possible..."It's all that and a bag of chips." EROAD is the best of the best!
PROSSimplicity and reliability...Hands down the BEST. ELD installs in equipment with ease and setting up the device couldn't be easier! Drivers don't have issues at all using the EROAD Ehubo2. Using the back-end software is even easier. The amount of data the software makes available is awesome! Couldn't ask for anything better!
CONSIf you don't learn how to filter the information the software provides, it can become overwhelming with the copious amounts of data the system provides. Otherwise, when you know what you're doing there are no Cons at all...
Reason for choosing EROAD
Reviews and the sales team.
Reasons for switching to EROAD
Our company needed a reliable ELD that also calculated IFTA, compiled safety data such as overspeed and hard braking, and was easy for the drivers to use. The fact that a third party tested and verified the software was something that stood out when determining to make the switch.
Vendor Response
We have tons of resources available, including our top-notch Customer Success people, to help customers get the most out of everything their EROAD solution provides. Thank you for the review and for being a great EROAD customer, Al. - Your EROAD Team
Replied December 2019
Rick
Utilities, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Review of EROAD
Fantastic, taking any software and integrating it into your operation will have hurtles. From the selection process, to roll out and training, to now years of use, EROAD has provided top notch customer service. Problems are always going to come up. EROAD has proven to be a partner in helping solve any problem even those that are clearly in our operation...not even their issue. They helped us over and over solve our own problems....that's customer service!
PROSWe had another software product prior to EROAD. In comparison, EROAD is much easier for the user to understand. Because the user can easily understand the functionality the problems in the back office went away. This alone was a huge boost to our operation and an overall cost savings.
CONSOur business uses 3/4 ton pickup trucks. These vehicles are only part time commercial motor vehicles. The ability to quickly put the vehicle in a non-regulated status is desired. EROAD is working on this feature, once on-line it will be a big improvement for our operation.
Reason for choosing EROAD
Value, they provide what we need at a price that is reasonable.
Reasons for switching to EROAD
The system didn't do what we needed. The support was slow or not supportive and added to the problem.
Vendor Response
That's why we call it EROAD Customer Success - it's more than just service or support. Thank you for helping us spread the word! - Your EROAD Team
Replied August 2020
Dani
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
ELD and GPS Tracking
They are very responsive through online customer support... They are very responsive back with communication as a whole!!!
PROSGPS Tracking can be maps or satellite view with the Daily Activity and all units view... It is relatively easy to see the arrival and departure times, with the snip-it tool in windows - you can easily copy and paste into an email when a customer needs more detailed information... The ELD portion is user friendly from a reviewing POV - the tutorials and online customer support tools are very informative. Online customer support has been a dream when it appears the system is down...
CONSThere are some glitches in the developing of the software to meet every expectation... ELD in Tractors can be cumbersome to the drivers - the inability to go back further an a few days to make edits - if someone is out on vacation or a long holiday weekend - is just not available... Not all aspects of the software are interchangeable -- it's still a work in progress... HOWEVER, tech support is always willing to take things back for review...
Vendor Response
Thanks so much for your positive review, Dani. By providing top-notch customer service, we help ensure your success. It's just part of the EROAD advantage. - Your EROAD Team
Replied December 2019
Marc
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed August 2020
Great product
I have better communication with employees since I can tell when to call them and when to let them sleep. We have better stolen equipment recovery. I can tell if our employees are in the correct locations and on track.
PROSI don't know how easy it was to install or how much it cost but I use it every day to see where our construction workers were at during their shift. We have distinct locations or work so I can tell how much they got done by where they were at. I can tell when not to call them (when they are at their motel sleeping). We have used it to get back stolen vehicles by assisting the police with vehicle location. It is an extremely helpful tool for me just to know when I can or can't call our employees and see where they have been.
CONSNothing that I can think of comes to mind that is a large issue. Sometimes the mobile app is difficult to use mainly due to the size of the screen on my phone.
Vendor Response
Thanks for the review, Marc! We're happy to hear that EROAD has helped you with asset recovery and better communication with your employees. - Your EROAD Team
Replied August 2020
Matt
Verified reviewer
Transportation/Trucking/Railroad, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
ERoad Ehubo and Total Tax package
I love the IFTA and IRP reporting. I love the fuel mileage tracking. I like how the Ehubo counts down the time I have available before a break or the end of the day as I drive. When I first got the unit, I needed help getting things set up. Customer service was excellent. Even before the sale, the sales rep, was nice and friendly. Not pushy at all.
PROSThe hardware installation was pretty painless. The Ehubo driver interface is very easy to use, after you learn about it. Minimal input is needed on a daily basis to use the device. Features and details are easy to access and use if you need any deeper information. The online backroom software is extremely detailed. Lots of information at my fingertips.
CONSBackroom software is maybe a little clunky. I don't use it a lot, so it sometimes is hard to follow the menu layout.
Vendor Response
Matt - Your review made our day! We're happy to hear that you've had a great experience with EROAD from the very start. We're looking forward to helping you for years to come. - Your EROAD Team
Replied May 2019
Goce
Verified reviewer
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2023
This Company is 20 years behind the industry !!!!
Nothing that I can say is good with them. Empty promises !!!!
CONSEverything. No costumer service at all . When we sing with them was promised everything but they acquired another company and completely forgot about this one , so we where left on our own. We are running business' but they don't care.
Reasons for switching to EROAD
Was thinking in cab device instead of tablet will be better solution , but big mistake
John
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed October 2022
I used to love Eroad but those days are gone
The software is not bad. But when it's time to start closing off some devices because the terms are up expect to be completely ignored. I have emailed for months. I have tried calling - 20 minutes into the call I gave up as it was only ringing and ringing. I am trying live chat feature and 13 minutes...still can't get anyone to respond. If only i could screen shot and share with you my experience in full.
CONSCustomer service which used to be great. Forget it. I can't wait to close the door forever on this company and move onto anything else.
Tom
Food & Beverages, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Eroad is a good product
Eroad is a great company very helpful and informative. They have even helped with questions that do not pertain to eroad.
PROSThis is easy to use and packed full of features for the back office. Eroad support always listens and does their best to solve any issues we may have
CONSDriver portal is not so easy. The kiosks that we use do not get good reception and do not have the option of going online
Reason for choosing EROAD
ease of use. Cost
Vendor Response
We love hearing you find our product easy to use and our company helpful and informative. Thanks for being an EROAD customer and for the great review! - Your EROAD Team
Replied August 2020
Jason
Marketing and Advertising, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2020
Review for ELD
My overall experience is great the first week was a learning curve but it is very easy to learn how to operate it.
PROSI like the ease of use and the ease of setting them up in semis.
CONSThe only con I have for the software is that it doesn't communicate with 2019-2020 GM pickups. GM went to a global type B plug and they do not communicate between the don gal and the ELD.
Reasons for switching to EROAD
Your product suited our operation better.
Vendor Response
We're happy that our ELD was so easy for you to install and use. Thanks for the review! - Your EROAD Team
Replied August 2020
BUBBA
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
TCI Review
No connectivity issues with the hard wired system, accurate, with few equipment failures.
CONSToo many mouse clicks to get to emplorees, reports could be more detailed
Reason for choosing EROAD
Most other systems were Bluetooth systems and we had too many failures staying connected and the cost for other systems such as Qualcom were cost prohibitive.
Reasons for switching to EROAD
The system was using Bluetooth to connect and with new trucks with bluetooth conectivity we were disconnected constantly and support with JJ Keller was poor.
Vendor Response
Thank you for the review, Bubba. Much appreciated. - Your EROAD Team
Replied December 2019
Chrissy
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Plain and Simple
They are progressing with their technology and I am really happy I chose this ELD.
PROSI like that I can track all my trucks and see where they are at all times. Most of my drivers figured this system out pretty quickly. I didn't want a ELD that used my driver's phone and data and this works great. All I need it to do is track their time, where they are at and help me out on the IFTA and IRP side of things. It does a lot more but the few things mentioned are just my personal preference. Also when these had glitches, customer service took care of it right away and got their Tech team on top of it.
CONSThe mount system I really don't like. If you want this to not fall off your dashboard or wherever you put the sticky side, you have to drill holes. I'm not a fan of drilling holes in my vehicles, so right now they are stuck with double sided tape until I figure out a better solution.
Vendor Response
We're really happy you chose our ELD, too, Chrissy! There are options besides hard mounting or double-sided tape available, so please contact your EROAD Customer Success agent to find a better solution. Thank you for being an EROAD customer. - Your EROAD Team
Replied May 2019
Ryan
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2020
Overall a good product that I enjoy using.
The existence of Geofences and messaging is super helpful. I don't personally use the tax and fuel portion of the product but I know our company does.
CONSSometimes the GPS doesn't update. I called a driver the other day to make sure they were OK because it hadn't updated in 4 hours.
Vendor Response
We're glad you enjoy using our product, Ryan. Our customer success team will reach out to you regarding the GPS. - Your EROAD Team
Replied August 2020
Mathew
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2018
User Friendly
Eroad has been great. Susan and Heather are appreciated more than they know!
PROSThe thing I liked most about this software was switching over from PeopleNet and getting all the positive feedback from our drivers. They love Eroad. It's user friendly and self explanatory.
CONSInstall Wizard after installing Ehubo in Volvo's
Vendor Response
Thank you, Mathew! We appreciate Susan, Heather, and all your happy drivers, too! :) - Your EROAD Team
Replied August 2018
Aaron
Verified reviewer
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT