EROAD

RATING:

4.4

(105)

About EROAD

EROAD is a cloud-based solution that enables businesses to streamline processes related to fleet management, tax reporting, maintenance scheduling and more. It helps managers locate drivers and assets across locations, record vehicle activities, create geofences and share key information with customers/clients. EROAD allows businesses to manage fuel consumption, monitor vehicle idle time and create service schedules, reducing repair costs across fleets. Managers can utilize the platform to track driver activity, rank/benchmark performance and gain insights into driver behavior through reports. Additionally, professionals can utilize the platform to monitor assets across locations and record mileage or trip details. EROAD allows drivers to maintain Hours of Ser...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

EROAD Pricing

Contact EROAD for pricing information.

Starting price: 

$25.00 per month

Free trial: 

Available

Free version: 

Not Available

EROAD vehicle tracking
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EROAD Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for EROAD

1 - 5 of 105 Reviews

Mary

Verified reviewer

Transportation/Trucking/Railroad, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2019

Great Customer Service

Install was painless, If you do not need the navigate to function this is the software to use.

PROS

ELD works great. We moved from Reveal/Fleetmtics and have been very happy with the ease of use. Very good customer service, one five minute call gets you what ever you need.

CONS

We use Geofencing with Reveal Fleetmatics. I would love for Eroad to use Google maps, and have a navigate to feature. We would ditch Reveal asap if Eroad would offer this option. Currently I am using 2 systems since I can't get what I need from one or the other.

Vendor Response

Thank you for your review, Mary. Your EROAD system has unlimited Geofencing available. You can find more info about Geofencing in our resource library at https://www.eroad.com/resource/the-art-of-geofencing/. We are always looking for ways to improve our product and appreciate the feedback on a navigate to function. Your suggestion has been forwarded to EROAD Customer Success. - Your EROAD Team

Replied May 2019

Deven

Transportation/Trucking/Railroad, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

1

Reviewed May 2019

pros and cons

PROS

- stand alone unit not a phone app - easy to use---good quality---great user manuals - very helpful support on the phone or emails however most of the stuff I have contacted them on was not able to be explained or was not option to fix or modify -----RAN out of space in the "cons" box - so heres a few more-------- - I wish the unit was a little bigger --- with all the typing that has to get input the buttons are kinda tiny unless you have tiny fingers - the small screen makes looking at some info kinda tiny- not that big of a deal but larger would be nicer

CONS

- logs my wife and I out anytime truck is off for 10 minutes-- be better for owner operators to be able to change this setting-( I can see where if it was a big company and some other driver might jump in a company truck and drive on someone elses logs if they forgot to log out) other company ELD's I have used in the past didn't do this - not able to customize anything for owner operator use or to make changes to things - limited HOS " on duty tabs" - no load check tab-- no safety check tab- no truckwash tab etc... always have to type all info in-- other companies ELD's have had more "tab" options - deletes current BOL's every night at midnight gotta reinput all BOL numbers everyday and if you are running multiple stops and BOL's it is annoying - my first quarter 01/01/19 - 03/31/19 ODO miles from daily mileage activity reports were not the same as my Eroads IFTA 1st quarter mileage report -- large difference in miles traveled - all of the issues listed above were either something no one knew how to fix or have answers for and/or there is no way to add or remove any HOS tabs that might not apply to what a certain company wants to have for certain "duty reasons" ----- The "depot is easy to use on my laptop or ipad or iphone ----- I have run over the years with different company ELOGs and this unit is a pretty good unit - I really like the unit- I just wish it was more customizable to a companies wants or needs and larger

Vendor Response

Thanks for your review, Deven. Few ELD suppliers take the security of the driver's data as seriously as EROAD does, so you don't find features like the timed automatic logout. The BoL's dropping at midnight is done purposefully to protect the driver from continuing with one in error (since it can't be undone). Please feel free to call into Support, or continue using the chat feature, for further walk throughs with our Customer Success agents. Your feedback is appreciated. - Your EROAD Team

Replied May 2019

Alisha

Construction, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed December 2019

suitable, not spectactular

PROS

when we first chose EROAD, they were great! very supportive in getting things up and running. training videos and phone support were very helpful and my questions were always answered. the devices for the large trucks plug straight into the ECM which is super nice. however it wasn't explicitly stated that smaller trucks like f350 or dodge 5500 required a 3wire hardwire... im not an electrician, and there was no training video offered for customers to self install.

CONS

the worst part, 1.5 years into the service, the customer service has plummeted. I have a sales guy, a Bluetooth tech guy, a depo admin training guy, and a "customer success manager" which is useless, because all he does is "forward to the proper channels" - I could have saved an email and emailed the department or person I needed directly... but they want it to go through him first - complete waste of time. next, our devices have been failing left and right. weve had numerous problems with the OBDII Bluetooth connection devices in the smaller trucks.... now all of a sudden a lot of our other larger vehicles are not catching a signal or updating appropriately. trying to get any of this resolved is an act of congress

Vendor Response

We're sad to hear your experience hasn't been spectacular, Alisha. EROAD Customer Success has reached out to you to make sure any issues you encounter are resolved fast. We're here to help. - Your EROAD Team

Replied August 2020

Keith

Transportation/Trucking/Railroad, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

EROAD Activity review

The EROAD ELD is a great tool for driver efficiency, DOT compliance and they have a top notch support team for driver training, ELD issues and management support. The EROAD system is a very reliable system.

PROS

1. The Depot a. Activity Vehicles Tab i. Vehicles: provides an excellent map display of the vehicle groups with several map options of map, satellite, terrain, traffic/road condition and address search. Ignition on or off. ii. Truck info box: the zoom in goes down close to the immediate area of the vehicle. Today’s journey shows the route of the vehicle from start to end or present location with stops. Send a message to the vehicle. Link the location to google maps. iii. Truck details: Vehicle snap shot information with links to edit vehicle details and vehicle groups. Displays the vehicle Ehubo communication status. iv. Truck activity: shows idle, turning engine off driver log in and log out. v. Messages: View messages, send a new message or broadcast a message to all vehicles vi. Daily Activity: shows vehicle and driver time line alongside the vehicle map locations with numerous export and print functions. vii. Event log is great for detailed vehicle status three to four times a minute for location , turning, speed, gps and cell quality. This is great for providing data for motorist complaints or disputes. b. Activity Drivers Tab i. Duty status: time driving, on duty, off duty with the date and time. 14 hour column, drive column and 70 hour column for driver log status. ii. Link to edit driver iii. Link to view driver logs. iv. Easy to read driver log details and grid with export function.

CONS

No dash cam option, however EROAD is working to add this option soon.

Reason for choosing EROAD

EROAD has great support and is very user friendly.

Reasons for switching to EROAD

Reliability and support.

Vendor Response

Keith, thank you so much for taking the time to leave this review. We really appreciate you being an EROAD customer and helping to share the word about us. - Your EROAD Team

Replied December 2019

Al

Transportation/Trucking/Railroad, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2019

All That and a Bag of Chips!

IFTA was a huge problem pre-EROAD. ELD downtime with the previous vendor was extensive. With EROAD's Ehubo2, we've only had one device go down...and that's out of 60 devices in use for over a year now. Beyond the equipment and the software, one thing stands out above all....The people behind the scenes at EROAD provide the absolute best customer service experience possible..."It's all that and a bag of chips." EROAD is the best of the best!

PROS

Simplicity and reliability...Hands down the BEST. ELD installs in equipment with ease and setting up the device couldn't be easier! Drivers don't have issues at all using the EROAD Ehubo2. Using the back-end software is even easier. The amount of data the software makes available is awesome! Couldn't ask for anything better!

CONS

If you don't learn how to filter the information the software provides, it can become overwhelming with the copious amounts of data the system provides. Otherwise, when you know what you're doing there are no Cons at all...

Reason for choosing EROAD

Reviews and the sales team.

Reasons for switching to EROAD

Our company needed a reliable ELD that also calculated IFTA, compiled safety data such as overspeed and hard braking, and was easy for the drivers to use. The fact that a third party tested and verified the software was something that stood out when determining to make the switch.

Vendor Response

We have tons of resources available, including our top-notch Customer Success people, to help customers get the most out of everything their EROAD solution provides. Thank you for the review and for being a great EROAD customer, Al. - Your EROAD Team

Replied December 2019