eSchedule solved the needs we were looking for in a scheduling program. We received more than what we expected and had our entire organization trained on the program quickly and efficiently. The reporting is extremely powerful and accurate, allowing me to maintain a schedule of over 200 volunteers to the highest standards while maintaining pinpoint accuracy.

eSchedule provides our agency with an amazing user interface, ease of use, and great backend reporting. All of this is integral to an effective, efficient, and productive scheduling experience. My favorite aspect of the software is the ability to validate my crews wherever I am. I have a wealth of knowledge available on my phone accessible quickly to determine attendance status, clock times, and sign ups. I also enjoy the customization that is available to eSchedule, allowing me to create the scheduling experience I need for my organization. Finally, another pro that every program should have that eSchedule delivers on is the customer service experience. eSchedule provides lightening fast, and accurate customer service. When I run into an issue or have a question, I know I am the priority from the eSchedule team. I get my answers quickly from a professional team who caters to my needs and shows me how much my business is valued to them.

Integration into my organization was quick and reliable. There was almost zero downtime and the transition was seamless and accurate. I have no cons to mention for application within my organization.

eSchedule has been fantastic. I have nothing bad to say about them. They are great for public safety scheduling. They manage everything that our agency needs from employee scheduling to time card management.

Being able to set recurring shifts is extremely beneficial. There hasn't been anything our agency has needed that eSchedule hasn't been able to make happen.

If I need to make a change to the format of the schedule, I have to request support. Some of these changes may be a "title" or complete layout change, which we recently did. I will say, however, that the representative from eSchedule stayed in constant contact and "blocked" her schedule for additional time, so we could communicate easily and I felt I was the primary focus during that time.

It works but it is more difficult to navigate through then other programs I am familiar with

Time cards are easier then the manual way we did it before the software.

On mobile device sometimes takes going through the selections a couple of times for it to open up the part of the app i want opened. There are no flags for open shifts so it is easy to miss that a particular day is not fully staffed. There are no text alerts for shifts. The new update to payroll has made printing the page off difficult. We have never been able to export to the payroll software correctly, it continued to delete stuff in our payroll software so we still manually enter it into that software.

Combining our schedule and time clock into one app was huge. Previously time cards were a paper process that was time consuming and left no practical method to analyze data. With eSchedule we manage time card entries in a few minutes each day and we're able to export the data for reporting and analysis.

Hands-down the best part of eSchedule has been the outstanding customer support. When we need help they are fast, friendly, and knowledgeable. One advantage of eSchedule is the software doesn't give admins a ton of options to select for setup - which can get overwhelming. Instead, we tell them what we need to do and they help make it happen.

The look/feel is a bit dated. Also, certain aspects like leave balance tracking are pretty basic with no true audit capability.

My overall experience with eSchedule has been extremely positive. I have found that the software meets all of our needs. That coupled with the extraordinary support team make this software well worth the investment.

The scheduling and training components of the software far exceeded our expectations. It is extremely easy to use as an administrator as well as the end users.

We have experienced some difficultly with the payroll import component of the software. However, when we have encountered the issues, their Technical Support Team have always been outstanding in assisting use correct the issues