ESO Fire RMS

RATING:

2.7

(18)

About ESO Fire RMS

ESO Fire RMS is a records management solution designed to help fire departments handle incidents, personnel, inspections, checklists, permits, assets and more. Administrators can create scheduling plans for staff members and issue permits and log expirations for properties. Using ESO Fire RMS, professionals can create recurring tasks and automate National Fire Incident Reporting System (NFIRS) submissions. Fire departments can manage training courses, update hydrant status and track property history on a unified platform. Additionally, supervisors can document inspection details and use digital checklists to capture vehicles’, personnel’s and equipment's conditions. ESO Fire RMS facilitates integration with various ESO systems including ESO EHR. Pricing is ava...

ESO Fire RMS Pricing

Contact Firehouse Software for pricing details.

Free trial: 

Not Available

Free version: 

Not Available

ESO Fire RMS manage activities

ESO Fire RMS Reviews

Overall Rating

2.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

2.5

Customer Support

2

Value for money

2.5

Functionality

3

Most Helpful Reviews for ESO Fire RMS

1 - 5 of 18 Reviews

User Profile

Danilo

Verified reviewer

Public Safety, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

FIREHOUSE Software Review

The benefits are we are able to do our charts and QA/QI in a timely manner and we are able to use the scheduling portion and setup times easily as well for scheduling.

PROS

We use the firehouse software for our scheduling and for our reporting and it is the best.

CONS

None needed the software meets all our expectations

Wyatt

Public Safety, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2017

Does a lot of things pretty good

PROS

I'm currently using the 7.x version and not FHnet. I have only played with FHnet and cannot give guidance. I also use the client provided server model and have not used the hosted services offered. Admin side is fairly straight forward and easy to use. They used a proprietary software for reporting in the older version based on FireFox. Crystal knowledge will go a long way with this. They have conferences every year and they teach you everything you might need to know about reporting (the best reporting courses I have ever taken). The newest version is using SQL reporting which is free and has a lot of youtube videos. The conference again will help with this. User side is straight forward, but a little clunky. Easy to set custom rules and require fields when you want. Interfaces with many other software packages including: Kronos Workforce TeleStaff, OSSI CAD, Rescue One CE provider. If you have a little database knowledge, you can do just about anything. Lots of task that can be set up automatically. Automated reports. It is easy to import bulk data and export bulk data from the software directly. Also have a ipad version for inspections.

CONS

Tech support usually makes you leave a message, but generally calls back within a few hours. Started using other software for scheduling, truck and SBCA checks because they are easier. Did not like the EMS package offered. They could do very little customization. When I asked about a field that would be required by my region, they stated that not enough people wanted it so they would not do it. I would say the 9 county region around Houston, Texas as being a very large group of people.

Anonymous

1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed April 2018

Work with this program every 3rd shift for charting purposes

PROS

Prior to other programs becoming more readily available FH had everything a user could want in charting because nothing really existed pre-hospital. Now with programs catching up and surpassing FH, FH has not continued to keep up with the times. There is not much to look at for Pros outside the fact it is still #1 for NFIRS reports only because it is FIREHOUSE, it should be good at that.

CONS

Just about everything in this program, I apologize for being harsh but it has been bought and sold many times now and the development and upkeep of the software has fallen by the far wayside. Customer service can take up to months to respond and I believe only because you emailed them enough times. There is no way to truly modify the fields you want to modify even though that was a portion of their sales pitch. The program loses data as you are typing through your chart so we have learned to avoid certain "automation" buttons. This once great program has fallen quite far from its original design.

Samuel

Public Safety, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed December 2019

Great customization

We used Firehouse for 5 years. It was great for putting data in and getting it out but could cause other issues.

PROS

The ability to make your own reports was great. Also, you could set certain questions to make other questions be asked. This made it easy to be able to get as much information from the data inputter as possible.

CONS

There was a little much customization on some stuff and could cause other issues if you didn't know what was being changed.

Austin

Government Administration, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed August 2017

IT Administrator of Firehouse for Fire / EMS

PROS

It integrates with our CAD. When it works, it works okay. It does what it says for the most part, and has been around for awhile.

CONS

When you call in with a problem, the tech has 20 minutes to fix the problem, and then they make it into a ticket. It can takes many days to hear back about it. Sometimes I have had to call in multiple times about the same open ticket, and have to talk through the issue from scratch with each one. The software is definitely not intuitive in any way. It is 5 clicks to attach a document to an occupancy, and if it doesn't work, that's at least 4 days to get it fixed. Sometimes it seems like most of the repair tech's themselves don't understand the software. One time I was asked if I had Googled the error code myself to see if I could find anything. The FH Inspector app requires many things to work together for the program to work, which means it doesn't work as much as it does. The Fire Marshals still carry paper with them for when it is down.